CarShield

This company is an absolute rip off. They have no understanding of the term customer service. They are misleading, unsupportive, and did absolutely nothing to help me with paying for any of the service on my vehicle after they had personally confirmed the work on the phone. Do not do business with companies that do have integrity, or its customers best interest in mind. Stay away from these crooks, they are the worst

Car shield has got to be the worst warranty company there is we have been with them for over a year we put our truck in the shop to have a couple things fix on it its gonna cost 4000.00 dollars to have it fixed surprisingly they're not going to pay a penny on it I would not recommend them to anybody their commercial are a scam and so are their warranty it's all a scam I'm so pissed off

Car shield has had my vehicle sitting in the shop for 30 days waiting for a $1400 Rebuilt transmission that took 3 weeks for them to make a decision so I wasn't able to get a rental.Remind you that I put my car in the shop February 28. It's now March 25 and my mechanic is still waiting for the part to come.Now that $100 deductible has increased because the time frame for the labor is too long for them they say it should only take three hours where my mechanic say five so now I have to pay for the extra two hours labor myself And by my car being in the shop so long my mechanic is charging a $25 a day storage fee that car Shield do not cover .This is tiresome very very sad

Called for a quote from car shield. Aftrr giving my vehicles in formation and getting a quote for $150 per month, I told the girl there was no way I'd pay that much a month for coverage probably never needed. She got belligerent with me and I ended up hanging up on her. That's the kind of company I'd like to deal with... Not!!!

Car shield is NOT!! What they claim! I’ve been with them for over 2 years. I finally needed them. It has now been 6 weeks since my vehicle broke down! I still don’t have my vehicle repaired. It has cost me thousands of dollars in lost wages. And I can’t get the truth out of them. Every time I call their 1-800 number, I get nothing but excuses and flat out lies from them. The same with the repair shop. All they get is either no response or lies. Beware of Car shield. I hope you don’t need your vehicle repaired quickly.

businesses that honor Carshield warranties beware! they promise 2 hour turn around to pay after you have emailed signed customer receipt to their payment center, but here it is a week later after many calls and talking to different representatives ( can't get same person on the phone) and different excuses they now state they are behind in payment center and it may be 24-48 hours longer. who can afford to service Carshield customer ,tying up our money, and not being able to pay hard working tech that does the repairs. bad company to work with

Carshield failed me when I needed them most. I signed up with Carshield about two years ago. Now I have my first and only claim and Carshield would not pay for the repairs ($3500) for rear bearings, muffler and exhaust pipe. This is a big expense for me and this is the reason for Carshield warranty. But I guess they got my money I got nothing when I needed them most. I cancelled the policy and got a better warranty provider for the same cost.

my car is still at the shop waiting for you all to pay them so they can work on my car two days 4/11/22 to 4/12/22

Car shield were very unprofessional and inconsiderate to me and my situation after paying on a policy for years at 200 dollars a month they didn't authorize the repair of my turbo charger when the waste gate which is part of the turbo and is needed to function properly and it took 3 months with no car for to decide not to pay not to mention they had me have to pay a mechanic to to take the car back apart to take some pictures of a factory install turbo. Bad, Terrible Company

After paying $140 per month for about 1 year, my car needed repair I took it to 4 different places, Firestone, tire choice, pep boys, and a dealer, all which they claim bring it any mechanic. They all claimed thanks but no thanks to repair my car, listing they had problems with car shield. Then I called them to recommend someone they did I brought it there they charged me 150$ to look at it then after I was told repair needed, they called car shield who denied the claim saying that the abs module was not covered ,in addition the mechanic told me they make excuses about mileage, I canceled them complained and they told me I would continue to be charged every month because of no cancelation clause, well the bank disagreed, without them I would be still paying its a scam steer your vehicle clear of those scammers.

INFINITI qx60 been paying $109 for 13 months the platinum plane . AC compressor went bad. radiator fan assembly needs changed . and coolant leak from a hose. took the car to the INFINITI dealership. cost of repair $1888 for a new compressor and labor. car shield refused to pay the dealership claiming they can get the part for $285 also willing to pay only a small amount of the labor. the dealership refused to use any other parts other then their parts. car shied also denied the hose replacement and the radiator fan assembly. STAY away it doesn't matter if its covered THEY WILL NOT PAY. compete ripoff

CarShield was ok with me at first until they took an unauthorized payment from my account!!!! I was manually making my own payments. I go online to check my bank account and they have snatched a payment.!!! I called and they say it’s mandatory to have automatic payments? This was never discussed with me when I bought the warranty. If so I would’ve never bought the warranty. I’m saying all this to say they are not to be trusted !!! Now I have to dispute this payment with my bank!!

I was called a N-word, on the phone, I guess that's customer service, huh??!!??? WOW

Right now we are no way happy with CarShield in fact after today's fiasco My wife and myself have canceled all 3 of our Vehicles out. After the freaking shop kept our Ford Explorer XLT 3 Weeks waiting on the diagnosis we were told cause it broke down on the 21st and not the 22nd they denied our claim and now we are stuck with replacing our AC Compressor, Water Pump, as well as all 4 Brake Rotors. We were stuck without a rental, supervisor I spoke with was very rude as well as an straight idiot when it comes to Customer Service. I will no longer hype this scam of a service up. You got 2 payments out of us waiting on the 20 days to which was nothing but waisted money. Thanks for nothing we would like our money back considering when we needed your services the most you left us hanging(RequestingFullRefund)146.00 2006 Ford F150 Supercab , 119.00 2016 Ford Explorer XLT

BUYER BEWARE!!!! I gave this company a chance despite their reviews. But, I would like to tell anyone who is considering this vehicle warranty company to run as fast as you can! They act like you can take your vehicle to any repair shop, but you just need to give them a call first before making the repairs. None of our normal reputable repair shops would EVEN work with Car Shield because they said they never want to pay and if they do, they can't get their money out of them. The one we finally found, said they had worked with them several times, but only to find out they normally decline to pay for some reason or another. Our vehicle is a very nice 2014 High Country Chevrolet that still looks and smells like new. We take very good care of our vehicles. But, after about 4 weeks of dealing with Car Shield and my husband having to find alternative ways to work, "their" adjuster rejected the repair bid and said it was a previous problem. And because they took so long, I was out 2 months of monthly charges of $89 each month that they would not reimburse. It was NOT our fault they took so long. I would cancelled way sooner if I had

I am absolutely disappointed with this service. My vehicle has been at the dealership for approximately 30 days. Spoke with the dealership and the dealership informed me that car shield was the hold up. Spoke with car shield who is really American auto shield. Carshield just sold the policy (deception 1). Found out my claim went to client relations or customer relations because my vehicle has a salvage title. The claim was sent to client relations on Thursday July 14, it took me calling myself on July 20th to get a response. Low and behold the response was the claim was denied. The claim was denied due to the "salvage title". First of all, did not know what a salvage title was or had ever heard of it. Rep explained what it was. Next issue, if this is an issue that would prevent repairs to taking place why wasn't this disclosed at the purchase of the contract. Response "this is very uncommon and we can't see that at time of enrollment". This is because I asked the rep when you ask for the vin# don't you guys look this information up. So it does not show up when you purchase the contract, but it shows up once a customer needs the service. Then the rep also told me that part of the reason it went to client relations is because the surcharge that a salvage title vehicle should have wasn't in the contract. Of course it wasn't because that wasn't mentioned as a clause nor was that asked. Then after I go through all these loop halls, the resolution is to add the sur charge for future claims. Explain why would I at an upset moment ( very upset, you can hear it in my voice because I was almost in tears, but trying to maintain some sense of decorum) would you ask me to pay additional money for future claims and my car is currently at dealership, been there for 30 days,etc.) Then I asked well since I wasn't aware and you clearly see that can I pay the back surcharge and then can the car be repaired. Flat out no. I spoke with 3 different people who were very scripted, cut and dry, there is nothing we can do. I am absolutely disgusted, I feel that I was deceived and sold this contract under false pretenses. Also, I am not a person who writes reviews, just to let you know how disgusted and disappointed I am with this service. Please add to your intake sales calls that customers who are rightful owners of vehicles to make sure the title is not salvage so that no one else has the experience that I have had. And the report came from a pre inspection report before I even owned the car, to go through that much to deny a claim is absolutely ridiculous.

This is a scam! I have been a customer for 2 months. My van currently needs transmission repair according to the dealership mechanic. It has been in the dealership repair facility for 1 week, mechanic has submitted diagnosis information and now the Car Shield people are instructing the dealership mechanic to take the transmission apart for an adjuster to check it out at my cost ($3,111.69). Mechanic explained that the standard of practice according to the service bulletin from the vehicle manufacturer is to check for the codes and if the specific five codes come up, it means that the transmission has failed and needs replacement. It does not need to be taken apart and repaired because it is sent back to the manufacturer and a replacement sent to dealership. The dealership wants $3111 before the part can be taken apart because they are afraid they will not be paid by the warranty company. They claim to help people not to have a headache and spend too much in repairs - A gimmick to draw people in. Having read other reviews, I'm worried that I have been scammed too! This is terrible!! This is a current experience for me.

CarShield turned down a claim because a part that was not cover broke a part that was covered. They won’t even cover the dialogistic. Do not waste your money on this insurance and pay the mechanic directly

I’ve had coverage for my vehicle for over a year and and begin having some problems with my car. I called Carshield to inform them of the situation, at leaving messages it took several weeks to talk to someone about the problem. Once I talk to them, they tried everything to refuse to pay. After they scrutinize each form of maintenance information they they called my service center and requested the same information, my service center sent them the information quickly but CarShield still waited several months to agree to pay. Meanwhile I was out of transportation for about three months even though I had vehicle rental coverage but they refused to pay for it. My repair center gave them the price of the repair but CAR SHIELD only paid only 60% of the bill. After this incident I called to let them know I was disappointed in their service and requested to cancel my policy. Would you believe that Car shield continued to take money out my account. Worst Company Ever.

Bad company play around with your money can’t get anything fixed they tell you one thing and do another

Car shield is a scam you ask them to do one thing and they automatic do what they want with your money. I should not need a 250 deductible if I am covered with car shield. I would not recommend this service to no one .

I don’t know where to began.I purchased car shield and within a week I decided to decline.I spoke with Deonna and told her I decided against my policy .she refused to accept my answer that I no longer wanted the policy. She asked me the same question I know at least 4 times. Why? When I informed her to let me talk with a manager she said you can’t There is no one else the buck stops with me and then said if you raise your voice to me I am going to hang the phone up and I was shock that you would tell a customer paying money for a service this.sure enough she hung up the phone. I got on my laptop researched every VP and ceo , cfo at car shield and emailed and complained. Called back to car shield and complained. They her had her to send me a letter and her job title was a customer service agent. They thought that I was going to pay for the first month I called my credit card company disputed the charge and won.. And auntie Vivica f need to rethink their endorsement I have not looked at her the same since..please advocate for yourself very disappointed in this company if it’s to good to be true usually it is

Don't believe Ice T , I ove my brother as an actor in movies, but advertising for carshield absolutely not ! My car broke down route 22 Union NJ on a Saturday. Car wouldn't start, so the only alternative was to call Carshield. I've spoken to a receptionist in regard to my car issues. Carshield said one of the carshop places that's the closest to me is pepboys. We have a contact with them, 2 miles away, so I agree To towe it there. Towing truck guy arrived warning me that he just got over the covid 19 virus, so please put a mask on for your protection because im still feeling kinda light sick. I didn't want to ride with the guy, but I had no choice. At least he was honest, so I wasn't too mad about it, so I put a mask on. I get to pepboys it's 6 pm place close at 7 pm. They can't do the diagnostic until the next day because they have two customers in front of me, and plus, on weekends, we only have one mechanic working, but we'll do our best to get you the diagnostic results, I said ok no problem, well I didn't hear from pepboys so I'd waited until Sunday early mornings to give them a call. They told me my car diagnostic, and the step is to call Carshield first Monday morning. Monday late afternoon Carshield never called me and ask how's everything going, infact I arrived at pepboys unannounced to see what's going on. Enter pepboys spoken the receptionist about my car. He looked pised off looking at, like something made him mad. I asked what going on? He's asked am I the one with Carshield and have a silver Ford Taurus on our lot ? I answered yes, his statement well you need to call Carshield because they refuse the parts we've gotten them your car could been done. I've Carshield to find out what going, now remind you I just made a payment within the same month before all this happened. So I called Carshield, a woman answered the phone, I explained what had happened. She's start saying it's mechanic pepboys' responsibility to explain to me about the procedure at the shop. Well, I went back into the shop and spoke to pepboys. I explained to him about what Carshield said. His eyes got 5 browns rising. So make a long story short In up paying out of my while, Carshield and pepboys refuse to cooperate, holding my car hostage. My two jobs threatening me, I was catching Uber. So I'm telling you do not get Carshield because they will leave you in a bad situation.

Car shield is good for taking payments but when I needed them they tell me my mileage wasn't enough to over my repairs in other words I didn't drive the car enough to cover damages. Working and driving my other car allowed me to not drive my 2013 genesis except maybe to start and around the block, later finding My motor might have failed contact car shield and was told My mileage was enough after paying months of car shield payments I feel car sheild is as false as the words they pay Ice cube or any other actor advertising their product. The money I spent making monthly payments could have been used to repair my car because Car shield didn't and it's sad to that car sheild maybe targeting people of color and not fulfilling their obligations because several people have had the same result. Cindy Wright A upset Mother

I have had carsheild for more than 2 years ,and the first claim I made was denied they don't fix anything. And to top that off I did not set up auto pay and they still took money out of my acct without authorization. These people are a business you don't want to deal with. This is a warning to you. Stay away from these people.

They are awful they do not tell you they contract out to American auto. My transmission been. Out all month. They only cover rental for 7 days. Parts still Not delivered. They are AWFUL AND FULL OF LIES. THEY FALSE ADVERTISE IN EVERY WAY. HORRIBLE COMPANY.

I would love for the people saying they got their claim approved to tell me how they did it. Cars been in shop for 2 weeks and they haven't so much as started because they amount of time the book they use to tell them how much labor hours something should take to fix goes by national average and our repair was more then the hours in the book. Confused by this and many calls later they have now changed the amount of time approved from 2 hrs to .5 hour. Rip off and scam. Guaranteed the reviews saying otherwise are fake or bought. Check the BBB page if you don't believe me. The representitves tall over you and cut you off. Worst people skills I've ever dealt with in my life. They are rude enough to pass off the pope!

I invested in CarShield believing in the advertisement and the claims they make. I maintained Silver coverage due to the fact I wanted my son to not have the burden of a financial bomb 💣 go off for his car repairs. Well CarShield did not and has not lived up to all the payments invested in their insurance. I would definitely recommend NOT TO INVEST IN CAR SHIELD. They give you every reason why you should get it UNTIL YOU NEED IT then they tell you EVERY REASON WHY THEY WILL NOT COVER YOUR ISSUE. On the first car repair case it took many phone calls to get them to honor their Silver Coverage. Then just today they remained true to their lack of integrity as a company. I am greatly disappointed and sadly disheartened at the customer services lack of professionalism and commitment to be less than integris in their dealings. Waste of Investment ; More like a money pit than insurance that gets you car assurance and peace of mind. Do NOT INVEST IN CAR SHIELD.

These people up here Scam, do not give these people any money. I’ve had them for almost 2 years $129 a month. My keys were locked in my car they wanted $216 to unlock it so why am I paying $129 a month and anyone that I’ve tried to use CarShield everybody refuses them because they are not reputable. Bottom line is they don’t want to pay a dime, and they never use new parts.

I had car shield on my Jaguar it broke down at a drive-thru restaurant I thought oh well I'm covered had it towed in to the Jaguar dealership thought carshield would pay for towing boy was I wrong they said my breakdown wasn't covered under their policy so they wouldn't go even pay my towing so much for roadside assistance and towing bull crap all the money I paid in couldn't even pay for my towing made me so mad I cancel I do not recommend this place for nobody big rip off they make claims and never follow through with them they only pay if they want to look out people they'll say it's not covered and all the money you've been paying in you're losing wish I had my money back 2 years ago I done this very disappointed x customer !!!!!

DON'T BUY THIS COVERAGE! I would give them a zero if i could. I grilled their sales people about coverage for my convertible top and was promised it would be covered if it broke. well, it broke and now they are pointing to a place totally buried in the contract that seems to list every single part of the car (and i dug through the contract with a fine tooth comb before purchase) to say the break isn't covered. Now, not only am I out the $120/month for the last six or so months, but am faced with an $1800 repair bill. The car isn't driveable because the top is stuck down. I asked for a refund and they won't do that either. Oh - and this is after being given the run-around and being hung up on by the plan administrator (american auto shield). I have the "diamond" coverage, but i think what that really means is i pay more for nothing in return.