CarShield
3.5
4.8
Overall Score
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Paulette DuPree Virginia Beach, VA
LOVE THEM!!!! THEY ARE ALWAYS A JOY TO DEAL WITH!!!!
3 years ago
Kevin Babb Lake Wales, FL
We did have a claim for a parts and labor job that our car needed and CarShield came through like they said they would. We recommend CarShield to everyone.
3 years ago
Jacqueline Pringle Summerville, SC
Service is good get lock out service. ran out of ⛽. Got my transmission fix
3 years ago
ramon oatis Sharon, PA
I am a new customer and this was my first time calling and I was helped so much and fast too. The reps are super nice and professional and I would recommend this for anyone who doesn't have it. Get CarShield now!
3 years ago
Magnolia Clark Atlanta, GA
Good custom service ,knowledgeable and help in solving a problem
3 years ago
Doris Crayton Omaha, NE
I really like this company when you need something done they are there.
3 years ago
Paresh Mehta Elkridge, MD
I just started Carshield but I satisfy that they take my high milage car thanks
3 years ago
Khalif Jacobs Glenolden, PA
Nice and Understanding, Kind and Friendly.
3 years ago
Diane Diggs ,
The Lady was very helpful on how policy works. Learn something to let me know I made a good choice for my car coverage
3 years ago
Vivian Ollison Wendell, NC
I was trying to get my payment drafted every 3rd Wed of every month. Was told that they could. I was happy. She was polite and understanding
3 years ago
Donald Hall Honolulu, HI
I have been given a very fair price to ensure my motor and tranny. My truck is a 2011 toyota tundra with 170 ,000 mi. and is in premium condition having been maintained religiously. But, one never knows and I greatly appreciate CarShield for giving me peace of mind as I go through the years. Thank you Car Shield!
3 years ago
Darrell Johnson Nashville, TN
The representative was very polite and informative. The information that he gave me made me very secure with any car repairs in the future
3 years ago
Ramon Mendoza San Antonio, TX
I needed information about my account and I got it immediately. Excellent
3 years ago
keith hicks Huntsville, AL
The representative very helpful and professional she handled all of my questions and set me up with coverage on my new vehicle.
3 years ago
J. ANDY ,
Maybe I'm different. I read the contract and understand the service requirements specified by the auto manufacturer and, that I may need to provide proof that required maintenance and services are kept up to date. SO, my transmission caused a problem within the first month of my CarShield coverage. The repair shop called CarShield and the repairs were made and paid for by CarShield. They do what they say they will do and I feel comfortable with their service agreement.
3 years ago
Kim , NC
This company is a total scam. Their warranties are not worth the paper they are printed on. When you call Car Shield and speak to a sales rep., they tell you whatever it takes for you to purchase a contract, then when you actually make a payment and they send you the warranty contact as described as "Gold Coverage" which is only a Power Train warranty that does not cover any electrical, no cables, nothing with the breaking system, no lights or harnesses, only internal non-electrical transmission parts, anything external they won't cover. Guess what...... if your actual transmission fails and you need a new transmission Car Shield does not cover that either. Because their bottom line is far more important than fixing your vehicle. Basically they only cover what is low cost to fix and what us unlikely to break on your vehicle. They have no problem charging you over $100 a month for what they call Gold Coverage which is more like Copper Coverage because when something actually breaks on your vehicle and you take it to your mechanic or dealer, it is like pulling teeth for a mechanic or dealer to get in touch with a Car Shield rep. for an authorization, and there is a 1% chance that they will cover what is actually wrong with the car. Car Shield pay a lot of money for their television commercials and the celebrities they pay to endorse their service so they have to pass that expense onto the consumer while making sure that they get away with actually paying little or in most cases NOTHING towards the repair of any customer's vehicle. If you really think about it and if they were genuinely honest and straight forward with their warranties and they had to pay 50 % of the claims that were presented to them they would go out of business, so they are really worse than the auto insurance companies because even the auto insurance companies will pay on more of their customer's claims than Car Shield. The best extended warranty is through the car dealership because you get to review the contract first before you buy and see what is actually covered, also the dealer's extended warranty companies have different levels of coverage so you won't be throwing your money away like with Car Shield. I had my car at the dealers for two totally different issues and car shield denied both of them, they also don't like when you call them to cancel your contract. Their customer reps., are trained to keep you on the phone and feed you more lies as to why you need to keep paying for their warranty. They also try to charge you a $75 cancellation fee if you cancel and they have to pro-rate you. This company is ridiculously unscrupulous and only care about how money money they can scam out of customers. Even the service dealers don't like working with, because they never respond to requests for authorization and when they can get a hold of an adjuster they deny the claims. This company also has an F on the Better Business Bureau so that tells you that most of their customers are dissatisfied with their service. I had to call all my family, friends, and coworkers and tell them not to use Car Shield because their warranties are basically worthless and they have no problem charging you premium fees for a zero warranty. Remember Car Shield does not care about you or fixing your vehicle, they just want your money for as long as they can scam you.
3 years ago
Sherry Oak Ridge, TN
I would like to give them no stars! I have been trying for almost two weeks to get a decision on an electric problem with my car. Both the dealership and I have tried to get an answer. We wait for every to get someone on the phone and then when we do they have no answer and promise to get back with us and don't. In the mean time, I'm continuing to pay for a warranty that is useless. I have never had this customer service in my entire life and I'm 60 years old. Once this issue is resolved, I will cancel my warranty and will NEVER have another one through Car Shield.
3 years ago
Larry Stoddard Norcross, GA
What I like best about this company is the way the encourage you to get their warranty. I cannot honestly say anything else positive other than there are a few good people that works in customer service that couldn't help me. My car has been in shop for 9 days and we cannot get in touch with claims Dept and they will not call back! I am so frustrated I have to pray God gives me peace. I am in awe at the service of this company. Se real times I got customer service and they say, "claims will call you within 24 hrs." But they never did. It is going on 10th day, still dont have car and I owe the repair facility. I will file a claim against CarShield for reimbursement of my payment to them and repair facility.
3 years ago
David P Nofziger Sarasota, FL
This has to be the biggest rip off in history of insurances . You put Car Shield into to your computer and automatically sends you to sales. When you call them you always get the same voice list no matter what number you use. If do find someone to talk to it never seem to be the one your looking for, or has the information you need. Just now I was talking to customer service and while waiting to come up on his computer, I could hear in the background another service contact telling "SOME POOR SOUL" that they hadn't sent in the right information. Meanwhile, My customer service contact ,said that yes they had received the invoice and was waiting for something else, and that he would hand me off to some one in claims. And their it was " THE VOICE LIST". Their rating of 4.2 is all in their "SALES DEPARTMENT". Don't listen to their lies.
I found out in my area no one wants to work with this insurance because they have all their unusual demands, such as teardown before submitting a work request. Also they want three or more written work request per item. In my case, I was having trouble getting my car started an discovered that I my battery cable was loose, so stopped off at my mechanic. He replaced the battery cable end. when I tried to start the car it wouldn't turnover. Starter needed to be replaced. Okay, what am I suppose to do? Have towed to three different mechanic's I gave my mechanic, who i.ve known for fifty years the go ahead. There is were my grievance lies.
At the end of this review theirs a place to attach the bill to a file which it say's is 5mb. When I try to put a file of 4.8mb , it say's it to big. Another minus for them.
How can you give less then one star?
3 years ago
Kennneth Yeater , NC
I started Car shield on my 2014 Dodge charger on 9/11/20. The car had 72510 miles and when I talked to Justin, I was told that the coverage was good after 500 miles or 20 days, whichever comes first. I had a Check engine light come on after 1,100 miles but only 11 days has passed. Car shield refused to handle the problem per their contract. Sounds like bait and switch to me. Very unhappy will consider another car warranty service other than Car Shield in the future and for future vehicles. Should get a refund of my first month.
3 years ago
Jay Morris Thompson Falls, MT
Started a policy on the word from the salesman that everything other than wearable items(brakes, tires, ect.) were covered, After over a year of automatic bank draws the power steering was not included! READ the 50 page legal! SCAM
2 years ago
SHIRLEY REED Greenville, NC
I paid for a car warranty contract for 2 years. Just before the last payment, the dealer states I need a new transmission. CarShield doesn't state in their numerous commercials the back and forth process you will have to go through. This starts on 11/25/20, they wanted records of all my oil changes. The dealer sent them twice and I sent them once before they would acknowledge they had received them. I was told the records had to be reviewed before the dealer could proceed. We wait for several days. They finally tell the dealer they can break down the transmission but I have to agree because if they don't find anything wrong with the unit when they send an inspector out, I have to pay the $1300 for labor. The inspector comes out and we wait for the results. I call, you can only talk to customer service, not the adjuster, I am told they are waiting on my records of service. Now, they say there isn't a record of 45,000-mile transmission service. The dealer states it isn't required until 100,000 miles. I call I complain to the office where I am paying. They say if the dealer can send the documentation that it is 100,000 they can move forward because they get their information off the internet. The dealer sends the documentation and they still won't pay. The dealer asked the question, why didn't you say that record was needed before they authorized the break down of the transmission. The dealer was told they never reviewed the records. their mistake, not mine. Therefore, I am out of $4300. It is 12/22/20 and they have ordered the part but who knows when it will arrive since it is the holidays.
Don't buy a contract with CarShield. they don't honor their contracts.
2 years ago
[email protected] Silver Spring, MD
When I was about to sign up, I asked them when will my car be due for service. They said after 20 days. When my car showed signs of service, I called & they told me to take it to any ASE certified mechanic and that the mechanic will diagnose and the bill. When my mechanic submitted the bill estimate, they told him that the has a preexisting fault & that that they cannot foot the bill. They didn't agree to refund my the money I paid them. Please beware of CarShield because they 100% fraud. They are nothing but scamers
2 years ago
Neo Geo ,
I have an issue with my Turbo on my 09 Forester XT. I have the Gold plan. The dealer where I service my vehicle did an extensive test on the Turbo at the request of an adjuster from Car Shield. After presenting the results, Car Shield denied claim saying that the seals in the turbo assembly are not covered. This is unacceptable because Turbo shaft and gaskets are assembled together. I am cancelling my policy with them immediately and I hope anyone that is looking at Car Shield, looks again because they do NOT honor their agreements like they want you to believe.
2 years ago
Angry New Port Richey, FL
Failed to pay a covered repair said broken part was wearable .
2 years ago
Mr Presley Atlanta, GA
They give you a hassle about the…
They give you a hassle about the warranty, it took almost two months to get my car fixed, and when they did fix it the put a used transmission in my car which broke down again in 8 months. Lied about the warranty that covered the used transmission, said it’s was covered a year but then said it’s only covered up to 12,000 miles. Now the refused to honor the transmission they put in my car. They lied about the diamond coverage, by saying it covers your car like it’s an brand new car, that’s false also. Because I had an convertible, which I directly asked them would it be covered she said yes. My convertible top button was sticking there refused to replace it saying that’s not covered, either. Please don’t waste your money with this company. Scam artists!! 1/9/2020
2 years ago
Kevin Wirgnoivcz New York, NY
I like nothing at all about this company they took my money though. I filed a claim months ago and they never even contacted me about it. I would'nt wast my time or money with this company as far as I am concerned it is a big rip off.
2 years ago
MARCIA KIRKPATRICK ,
Do not buy a car warranty from Car Shield. They lie and take your money.
.They do not back the customer up on claims. Ask me to take my car to the Buick dealership for repair. Let the mechanic know you have a warranty with Car Shield. Buick dealership charged me $300 up front then called Car shield filed a claim. I called Car Shield to spoke to the manager who told me to email my paperwork for a refund. I waited 1 month never received a call from the company. Spoke to customer service representative who unprofessionally denied me to talk to another manager as a follow up to the refund. After threatening to call headquarters she then wanted to transfer me to a supervisor. Also, strangely talking on the phone to the same lady suddenly tell me the claim was denied. All the supervisors do not support you and go with whatever data wrtten without even investigating information other than the motor only which does not cover almost nothing. I challenge all customers who had a bad experience to post complaints. The CEO I was told will not return calls only the managers do business.
2 years ago
Baylor Fairman Henderson, NV
CarShield is an ABSOLUTE JOKE of a company. DO NOT purchase their warranty, it won't cover ANYTHING that needs repair and if your contract says it's covered, they will place so many restrictions on whatever it is they need to, to avoid having to pay for anything.
I have had 3 claims that the mechanics in all circumstances are surprised that the warranty company isn't covering it.
All the mechanics also stated that when trying to call CarShield, they were hung up on multiple times and it was a bad experience for every single mechanic who tried to work with them.
One time, it could be a fluke, second time, maybe it's fishy, but three times in the row? The only 3 times I filed a claim, they were all denied due to situations and times that the repair should have been covered, and it wasn't.
DO NOT WASTE YOUR TIME WITH THIS COMPANY, find another warranty. Don't make the mistake I did, assuming that they would stick to their word and help you out. IT'S A SCAM.
2 years ago
Neil Las Vegas, NV
Sounded good, but very different when trying to get reimbursed. They do everything they can to denied the claim, then suggested I negotiate with the mechanic, exactly the reason I bought the policy in the first place, I don’t want to have to negotiate with anybody!
I was on a monthly plan, so high stopped paying. Oh boy did I get phone calls then!
Now that I know to read there Claims more carefully, I went with Endurance, and I’ve had no problem since.
2 years ago
Katherine Church Montrose, CO
Before 2021 have discontinued CarShield, and was charged, in addition to $88.78 in January and February, an additional $160.50 in Jan. and Feb.
Did provide the requested additional information on my 2017 Buick Encore.
No refund has been received.
Thank you for your help here . .
2 years ago
Connie Tracy Beloit, WI
They will tell you how easy it is just call and the "tow truck" arrives takes it to repair facility and all you do is pay your deductible. NOT had vehicle towed which was added onto the bill at dealership, dealership stated rep said to circle towing charge and send in. Guess what it's incomplete! I had to sign???? Also doesn't give details on towing, my goodness it is a tow company contracted with dealership.
Doesn't even deserve 1 star!
Complete joke, now my engine oil cooler assembly which is kind of like changing head gasket you have to replace antifreeze and heater hose along with oil and upper and lower plenum gaskets. I was shown picture where this is inside engine!! AGAIN, not covered.
2 years ago
Lisa Leominster, MA
Worst company to get customer service or a straight answer or help. They like to take your money. They have had over 48 hours to check my claim instead I have to wait pay for a rental for two weeks so far. They are not keeping in contact or returning calls to myself and the dealership that is fixing my car. If I could give them a 0 I would. I will never recommend them again.
2 years ago
S.Rexrode Houston, TX
After three weeks of calling carsheild and being passed to American auto shield. Witch cost 3500$ lost work time AAS found a loop hole so they didn't have to pay. Repairs cost me 2500$ more plus the 1100$ for the week of repairs. Not to mention 1500$ of policy payments. Thank nosheild and American Auto Not Coverd p.s dont wast your money put you money up and do it your self.
2 years ago
Review Source
Diane Maraviglia Huntley, IL
The Best Buy and help us that are in need
2 years ago
Ed Fort White, FL
Car Shield is a total rip-off save your money you're going to need it for the repair that they don't cover
2 years ago
Wanda Hailey Asheboro, NC
I don't have Car Shield, but was considering adding it as my vehicle protection. However, I spoke with two sales people (one male and one female) and both were so rude, I hung up on both. They apply extreme high pressure tactics that are offensive. All I said was getting the matter would need to first be discussed w/my husband b/f I purchased, and both became argumentative, refusing to take "wait" as an answer, so I hung up both times. I mean, what about simple communication courtesy. No - if this is how the sales people behave, I definitely don't want the product.
2 years ago
Ned Londo Walla Walla, WA
We purchased car shield and coming back from California the transmission went out.
We took it to a reputable garage and called Car Shield. When the garage contacted Car Shield they denied the claim stating that because it was a shifting switch inside the transmission the transmission repair was not covered.they stated because it was an electrical part ,the transmission was not covered.
They could claim all repairs were connected to an electrical element somewhere in car.
The repairs cost us $4000
Do not buy Car shielded scam!!!
2 years ago
Evelyn Jackson Seattle, WA
I only got Carshield because Ice-T gave his word and I TRULY believed but I should have read the complaints. I went through a HORRIBLE experience. So I got a Dodge 2013 Avenger and it CAME WITH A PLASTIC PART THAT NOOOBODY WOULD KNOW ABOUT INSIDE THE ENGINE and it caused my car to overheat. So Carshield sent INSPECTORS to look at my car and decided it's NOT THEIR PROBLEM basically after paying FAITHFULLY every month. THEY ARE A TRUE RIPOFF. DO NOT,I REPEAT DOOOOO NOTTTTT GO WITH THEM. THEY WILL FIND A REASON TO NOT BE RESPONSIBLE TO HELPING YOU IN ANY WAY. NOT EVEN A RENTAL.WOW,SHAME ON YOU CARSHIELD AND ICE-T FOR FALSE ADVERTISING. OHHHH YOU BETTER READ THE FINE PRINT. HOW DISAPPOINTED I AM. I TOLD EVERYONE I KNOW ABOUT THEM AND THE THINGS I HEAR WHAT OTHERS WENT THROUGH. SHAME SHAME SHAME
2 years ago
Don Che Hopkins, MN
Carshield denied my previous claim! I fixed issue and left them! They harassed me to come back, I don't know why but I did, they denied yet another claim 😕 they have the audicty to fight the bank for my refund! Rip-off company! Ice T should be embarrassed to accociate his name with them!
2 years ago
John Allen Laurel, MS
Their customer service is SSSOOO rude. I'm a warranty guy. Was picking up my new car on Weds. so on Tues. I called Carshield for Free quote. Sounded good and I was going to pay in full. But as soon as (Jackson) I think his name was, found out I didn't have the car as I was speaking his whole demeanor changed. I even said I'm picking the car up tomorrow and will call you with the VIN number and pay for the contract. He gave me the silent treatment and I assumed he hung up on me but I could hear him breathing. I asked him another question with no response. That's to bad he acted like that. I ended up getting an extended warranty through the dealer.
2 years ago
Consumermom Milford, MA
Slow process, CarShield is costing me money on a loaner car because they are opting to order a part even though the dealer already has it in hand. They estimate will be 3-5 days shipping without a guarantee on the day the part will arrive. I then agreed to pay for the difference for the dealers part (costing me $300 is cheaper than paying for the rental car for a total of 10+ days plus its too small of a car for my family) carshield now says the dealer needs to wait to insutall the part until after they send an inspector ---ANOTHER 24-48hrs. Im not sure why they didnt request the inspection the first day we called them with the mechanics report?! They have me in a loaner that I have to pay for out of of pocket while they drag their feet. Customer service couldnt care less. The labor to install is 3.5hrs, had it been 4hrs they claim they would pay for the loaner. This was not the warranty I was promised by the salesperson. If I had just bought the warranty via the dealer my car would have been in and out of the shop within 24 hrs. Waste of time and money. Sales talks nicely to you, while customer service is useless and borderline rude. They refused to pass my call onto management when I requested. Poor service and a total waste of my time and money.
2 years ago
Kathy Jensen Stanton, NE
Awful! Terrible, do not waste your money!!!!!! The engine light came on my ford pickup, I called them, they said take it in and get it tested, I did, AutoZone said timing chain issues, I told Car Shield they said to park it and get it to a dealer to fix. I did, actually had it towed so nothing else went wrong. Turns out the timing chain cause the engine to fail. They only covered timing chain of $1700 and not the $6000 Engine. I called and fought with them for months and finally went to BBB, they in turn sided with Car Shield, Very upsetting. Car Shield claims they only cover the problem not what the problem causes!!!
1 year ago
Christopher Jeffrey MARR Chappaqua, NY
This is a lying, scamming the public company who will one day be brought hopefully by the Fed Gov't for lies, fraud and deception.
The company is designed to steal that is teh bottom line. They will never pay any claim. You are assigned different "adjusters" and never teh same one. Each time you must explain and explain and re-explain your case-delays and delays. You send pics and they claim they never received. Then when they finally do receive, the y find every single imaginable loop hole to NOT pay any bill. Scam alert. Lies & deception. Remember what I tell you. Designed to get people to pay the small enrollment fee which anyone can afford. then people cancel later realizing the scam but either cannot get refunded or don't bother pursuing because the amount of money is so small. However this small initial money funds their enterprise and massive advertising. Do not fall for it-
1 year ago
Review Source
victoria Williams Augusta, GA
I gave then no stars because they are a joke, fraud and everything. I just got off the phone with one of the reps and he was so rude til the point where I told him that they need to change the commercial. False advertising of this commercial is not how you get customer then when they call to get a quote then it's a whole different story. They are crooks, liars, and frauds and waste of time why don't yall do everybody a favor and change yall commercial advertising to something else.
1 year ago
E Chase Chandler, AZ
I have been paying CarShield for over 2 years. I rec'd a safety recall in the mail so I called the Cadillac dealership I have been taking my car to since I purchased it to schedule an appointment. Meanwhile, I asked the service man if they could look at my car because the engine lite is on & I have CarShield. To my surprise the service man said; "we no longer deal w/CarShield." So I called five (5) other Cadillac dealerships in the Metro Phoenix area and NOT one of them works w/CarShield any longer. Every service man I spoke w/said CarShield does whatever they can to get out of paying for NEW parts or paying anything & told awful stories of cars sitting and waiting for days and weeks until CarShield's inspector(s) denies the claim. The dealership said Fidelity Auto Warranty is AWESOME and they're EASY to work with. I'm switching to Fidelity esp. after reading all the nightmares others wrote about CarShield on this website.
1 year ago
melvyn goodman Bluffton, SC
i was told that when i purchased the Diamond plan that everything under the hood and the drivetrain was totally covered. Also i was told i could take the car anywhere for repair including the Mercedes dealer.
My first claim was for an engine cylinder head that was leaking oil. The repair cost was $990. Car Shield took issue with the part costs and total labor and allowed $290. They misrepresent the truth and are a total fraud !!
1 year ago
Review Source
Alexandria Lekberg Chesterfield, VA
I have been a customer for a year and they have been great so far. I am on the monthly plan because it would be so expensive to try to add a plan later when k have 150k miles.
1 year ago
Shannon Snider Charlotte, NC
Disappointed with Rude Customer Service
Last night, I populated the necessary fields on the companies website to get a warranty quote on a used car I recently purchased. I didn't know they would ring my phone off the hook late in the night. I didn't answer and finally had to block the number to stop their aggressiveness. This morning while working, I decided to unblock the number and my phone rang within 5 minutes. I explained that my time was limited and that I would like a quote. I was transferred to another agent. I told the agent upfront that I now only had 5 minutes to talk. She assured me that it wouldn't take that long. I also explained that I would not be making a decision today. 10 minutes later she was closing me "hard" not listening to what I was saying. I finally told her, thank you, but as I already stated, I wasn't making a decision today and I needed to go back to work immediately. I then thanked her again for the information and there was no reply. She hung up without saying a word.
I heard about Car Shield on the Glenn Beck radio show. I wonder what he would say if he knew how I was treated by a company that he highly endorses. Needless to say, I WILL NOT buy a warranty from this company. They can kiss my butt!
1 year ago
Review Source
Audrey Macfarlane Dallas, TX
I just bought a brand new Crosstrek and I needed a warranty for it, CarShield was recommended by my neighbor and they have awesome prices for what you get. 10/10
1 year ago
