Name: CarShield
Rating: 3.5

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E Law Kaysville, UT

Car Shield / American Auto Shield: Everything was perfect until I actually filed a claim. I signed up and they debited my account for the monthly payments without any issues at all, LOL. As soon as I actually needed them to perform their part of the agreement they informed me that they do not cover the particular things my vehicle needed, which is really weird because the sales rep that signed me up told me that the coverage was basically like the original manufacturer's warranty except for things like brake pads, fluids or regular maintenance type services. I also find it interested that you can only cancel your contract and get a refund within 30 days of signing up with Car Shield but you can't file a claim within the first 30 days so basically you are out some money before you will figure out that they are a complete scam. The lady I spoke with was extremely rude and short with me, she kept interrupting me and talking over me, it was obvious to me very quickly that they had no intention of helping me whatsoever and were fine with cancelling my contract because they had already received several hundred dollars from me without having to provide any service or pay for any claims. This company has no integrity or honor and simply wants to scam you out of as much money as they can before you figure out that they are the only ones that will benefit from the relationship. DO NOT DO BUSINESS WITH THIS COMPANY.

4 years ago

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Evelyn Faye Coley North Little Rock, AR

Dec. 18, 2019 I had a problem with the electrical system on my car, my side mirror motor went out and the entire mirror needed to be replaced. Before we took the car to the dealership to get it fixed we called the dealership to see if they accepted carshield and they did. We went on the website to see if electrical was covered and it was. But when the dealership called carshield customer service they said they did not cover that. This is the biggest rip off. They have a choice of what part of the electrical they will cover. Electrical is electrical, you should not be able to pick and chose what part is covered.

4 years ago

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bph Aviston, IL

I contacted this company in good faith recently and was up front with them saying that at this time I was just window shopping comparing both coverages and pricing. The agent at that time said that she understood and helped me with what I wanted. That however was not the end of things! I have since been heckled, pestered and downright annoyed with the constant sometimes more than one a day calls from these people in spite of my telling them now in no uncertain terms that I was merely window shopping and had no intention of committing to anything at this time. That has had no effect on their annoying and pushy agents. I have now blocked their number in my phone and would not contact them or commit to any coverage less than free bumper to bumper coverage for the life of my Cadillac XTS. Makes me wonder what they do to others who in good faith contact them!!!

4 years ago

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Dina Lewandowski Las Vegas, NV

Don't do it! I took my car in for a covered AC compressor issue. Now take into account I live in Las Vegas, temp was 103 degrees. Called claim number I was given and no answer, 2nd number no answer, so called cust service who said have dealer call yet another number put on hold for 27 min. (Yes, i timed it). Then was told they are closing in 15 min. Put on hold again for 18 min and then they hung up. Next day called again, no answer so I called cust service to transfer to claims put on hold (14 min) then was told an inspector had to come look at car and it would be the following week! The inspector was some yahoo from a repair shop that goes to a certified Chevy dealer and tells them, "oh yeah its the compressor". Took another complete week to get "inspector" there, report given to Car Shield and only a half day to fix the car! To get a rental car, I would have to pay in advance then wait for reimbursement which was not said to me during sales call. I was told "you can go get a rental car, tell the rental agent you have Carshield and they will rent you a car." NOT! I did not rent the car, instead i had to depend on friends to drive me around and hated that so ended up not going anywhere for almost 2 wks. I'm 69 years old, on a fixed income and bought Carshield to make things easier. BS. It took 2 weeks to take care of a compressor part that was repaired in half a day. Car Dealer was disgusted at number of times they were on hold and length of time. I AM CANCELING.

4 years ago

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Concerned Consumer Dallas, TX

I do my research before signing up with any company. I talked to Car Shield and they seemed nice enough. However, when I wanted to go over what was not covered, as well as what their personal opinion was of the company, I got very craftily redirected to another part of the conversation. I then asked the attendant if it was ok that I record the call because it would help me remember exactly what was discussed when I signed up and they hung up. So, after that, I went to the Better Business Bureau and this is EXACTLY (word-for-word) what's on their website. Says it all if you ask me. USE CAUTION!!! Better Business Bureau says: Additional Complaint Information Better Business Bureau is advising consumers to use caution when considering doing business with CarShield, an Auto Service Contract company. BBB has received a pattern of consumer complaints alleging misleading sales and advertising practices, many times indicating thecompany led them to believe they were the manufacturer or dealer, rudecustomer service, failure to cover needed repairs, difficulty cancellinga policy and obtaining a refund, and that the firm made harassing callsor sent harassing mail solicitations.

4 years ago

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Marcela Katy, TX

Do not buy an extended warranty from CarShield. My car was having some noise and i took it to the shop, they told me maybe the turbos are bad, they called CarShield and the inspector look and said the turbos look bad but i need the shop to take them down to make sure, so they did and yes they were bad and the inspector wrote in his report, it was wear and tear, the car is a 2007 and have 140k miles when i took the powertrain with turbo warranty. Of course everything will be wear and tear in a vehicle that old. They told me after taking the turbos down, they will not pay for wear and tear that there is a clause in the contract about that. Then they keep passing me around on the phone and said that Car shield sales the warranty but the claim company is different and both don’t want to take responsibility. Don’t trust what the sales person tells you and don’t waste your money with this type of warranty companies that only want to take your money.

4 years ago

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Shantel Green Philadelphia, PA

Sent my car to the dealer Thrusday here it's now Monday my car still not fix. They order a aftermarket part and it was broke so they had to reorder another part this time a remanufactured. The part was suppose to been order on Friday they never order the part. So now I have to find a way to work cause these ppl don't pay for car rental. The work don't take over 4 hours but yet my car been sitting for 4 days and they don't feel the need to pay for me a car rental! The worst bullcrap company. Don't waste your money the same way they can go to the junk yards or auto zone you can do the samething!

4 years ago

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Michael S. Jackson, MI

Car shield set me up for auto payments without my permission (they say it was disclosed to me by the agent who set up my contract. It in fact was not disclosed to me). They then refused to refund me they money they took without my permission and cancel my contract when I called to ask them about the fraudulent charge. When I asked for a supervisor the customer service personnel I was speaking with (Maddie) failed to connect me with one stating “it would take to long to get them”. Hands down worst interactions I have ever had with any company. When I called to get a quote I was extremely pressured into signing up then and there even though I told them I didn’t want to sign up until after I purchased the car I was looking at purchasing multiple times. They are a bunch of snakes trying to take advantage of people and rob them of their hard earned money. DON’T GIVE THEM YOUR MONEY!!! You will regret it if you do!

4 years ago

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Ray Alexandria, VA

Last year I had saw an ad for Car Shield and thought that it might be a great for my aging car (2013 BMW 535). I called them up and got some basic information but they would do EVERYTHING they could to not let me off that phone. They made up stories to relate to me, gave me hypothetical horror scenarios, and kept coming back to offer discount after discount. When I tried to say that I would call back after speaking with my wife, they pushed even harder for you to commit. I ultimately did but quickly cancelled the next day and got a full refund since they left such a bad taste in my mouth from the experience. Fast forward to now - a sales agent called me back last week and did the same spiel to get me as a customer again. This time I was very non-committal but they did the same thing (relate, worst-case scenarios, the whole bit). When they started to ARGUE with me to sign on, I hung up and blocked the number. Next day, ANOTHER agent called to try and sell me the warranty. I hung up immediately and blocked the number. TODAY, I get a LETTER in the mail making DEMANDS to respond back and sign up for their warranty, even a deadline! They are just the worst. I work in sales and they clearly have no concept of what going too far is.

4 years ago

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Jennifer Hart Northville, MI

Purchased extended auto warranty from Car a Shield for all 3 of my vehicles about 5 months ago. Car Shield is a front and sells your account to SCAM WARRANTY COMPANIES! Took one in for repair, not covered, ok but the repair shop said they would not work with this company again due to long wait time to talk with rep. This week took a different car in for A/C service. Compressor clearly covered in my warranty but denied coverage. Spoke to soooo many people, spent over 8 hours on hold in three days while I was supposed to be “on vacation”. The dealership Repairing said they would not sit on hold with this company after the second time they called. I ended up calling and then doing a 3 way call once an adjuster finally answered. Spoke to Hector Adjuster, he spoke to Hans supervisor, the freaking Auto Technician at my repair dealership talked to Blake Floor Manager who was extremely argumentative and rude to both of us. Would not listen to the technician who said the compressor was seized and should be covered accordingly. Blake finally hung up on both of us when the technician began asking specific technical questions to prove my case. Absolutely A SCAM COMPANY!!!

5 years ago

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Todd Tucson, AZ

I have a 2012 & 2013 Toyota Prius. What is not covered in their auto warranty is the inverter; a key component in the power train. This fact was not immediately obvious to me, or with the Car Service representative I talked with on the phone. I had an inverter failure covered under the Toyota warranty, otherwise the repair cost would have been $2,200. It took three phone calls to confirm an annual insurance premium of almost $2,000 wouldn’t cover this repair if I had signed on. Might be better for other makes, but not a Toyota hybrid.

5 years ago

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Miss V Atlantic City, NJ

Car Shield's customer service representatives are loyal to their customers. They listen and help as much as possible. Was very satisfied with the out come of my contract.

5 years ago

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Emporers soldier Erie, PA

Excellent services thank you all smoothly explained would like to have there communication skills tuank u all thank u all make USA LOOK GREAT TO ANGELA ASHLEY AMANDA

5 years ago

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Harriett Philadelphia, PA

The Car Shield representative that I spoke with was very courteous, professional and extremely attentive to my concerns. It was nice speaking with her.

5 years ago

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Connie Lou Reynolds Pleasant City, OH

Car Shield gives great customer service. It's agents gave always been very friendly and professional . I am very satisfied with Car Shield and I felt like a valued customer.

5 years ago

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STEPHEN HARDY Fredericksburg, VA

Carshield reps are very knowledgeable and courteous. They are willing to go line by line with me regarding my contract. I totally recommend Carshield to everyone.

5 years ago

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Shenay Rose Washington, DC

Diane w/customer service explained how to get my car fixed, that what needed to be done (alternator) is covered. She was very patient in answering my questions, she was great

5 years ago

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Echelle Richardson Woonsocket, RI

So far the customer service has been outstanding i haven't had a chance to use the claims.but so far so good iwas told that carsheild did not honor rheir claims. I on the other hand believe in hearing both sides to a story.

5 years ago

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Giorgio Benway

I broke down on the highway and carshield got a record for me towed my vehicle to the dealership I wanted to replace my motor in my 2015 Chevy Silverado

5 years ago

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Ms Naquin Hammond, LA

These people at Carshield have wonderful customer service they helped me keep my warranty in force during a rough patch very concerned about their customers Just wonderful!!!

5 years ago

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Joseph Vitiello Clifton, NJ

They were extremely helpful and honest and courteous !!!!! I really enjoyed their kindness and their business. I highly recommend Car Shield to everyone !!!!!

5 years ago

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Alfreda Hampton, VA

It makes you feel secure knowing that if your vehicle breakdown you don’t have to worry about coming up with money especially if your on a fixed income

5 years ago

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Odis Chattanooga, TN

They took me in for my Van & it was a 2005 with low miles. Then they took care of me when I sold the Van and Got a 4-150 with high mileage. Thanks again

5 years ago

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Alexandria Lekberg Chesterfield, VA

I have been a customer for a year and they have been great so far. I am on the monthly plan because it would be so expensive to try to add a plan later when k have 150k miles.

2 years ago

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Michelle Brooks Aurora, IL

CarShield was ok with me at first until they took an unauthorized payment from my account!!!! I was manually making my own payments. I go online to check my bank account and they have snatched a payment.!!! I called and they say it’s mandatory to have automatic payments? This was never discussed with me when I bought the warranty. If so I would’ve never bought the warranty. I’m saying all this to say they are not to be trusted !!! Now I have to dispute this payment with my bank!!

1 year ago

Reply from CarShield

Thank you for reaching out to us. We will have a representative contact you very shortly to assist you with this issue and get it resolved for you.
Kind Regards,
Customer Relations

Jun. 6th, 2022

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Robert Cox Minneapolis, MN

I had a wheel bearing go out on my 4x4 which is part of the drive axel system. Car Shield refused to honor the silver warranty plan that I had purchased and faithfully paid on time each month. I feel completely deceived by Car Shields representation, and feel completely scammed by them. Furthermore when I tried on multiple occasions to call them I was placed on terminal hold, and could never get a hold of anyone to answer my questions. Sadly, this company shows clearly that they don't care, in refusing a warranty that I had paid for. I would not recommend Car Shield to anyone.

1 year ago

Reply from CarShield

Mr. Cox
Please reply to [email protected] giving us a little more information so we can locate your file and assist you in this matter.
We would need your vehicle service contract number or VIN number.
Please also reference your review on Best Company.
Respectfully,
Customer Relations

May. 4th, 2022

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Shawn Humphrey Cleveland, OH

Car shield were very unprofessional and inconsiderate to me and my situation after paying on a policy for years at 200 dollars a month they didn't authorize the repair of my turbo charger when the waste gate which is part of the turbo and is needed to function properly and it took 3 months with no car for to decide not to pay not to mention they had me have to pay a mechanic to to take the car back apart to take some pictures of a factory install turbo. Bad, Terrible Company

2 years ago

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CR R Houston, TX

Carshield failed me when I needed them most. I signed up with Carshield about two years ago. Now I have my first and only claim and Carshield would not pay for the repairs ($3500) for rear bearings, muffler and exhaust pipe. This is a big expense for me and this is the reason for Carshield warranty. But I guess they got my money I got nothing when I needed them most. I cancelled the policy and got a better warranty provider for the same cost.

2 years ago

Reply from CarShield

If you would be so kind as to email your service contract ID number or your VIN number, along with a brief description of the details of your claim, to [email protected], we would be happy to look into this matter for you.
Kind Regards......Customer Relations

Apr. 11th, 2022

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Douglass Chance Austin, TX

businesses that honor Carshield warranties beware! they promise 2 hour turn around to pay after you have emailed signed customer receipt to their payment center, but here it is a week later after many calls and talking to different representatives ( can't get same person on the phone) and different excuses they now state they are behind in payment center and it may be 24-48 hours longer. who can afford to service Carshield customer ,tying up our money, and not being able to pay hard working tech that does the repairs. bad company to work with

2 years ago

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Pete Meeuse Bothell, WA

Car shield is NOT!! What they claim! I’ve been with them for over 2 years. I finally needed them. It has now been 6 weeks since my vehicle broke down! I still don’t have my vehicle repaired. It has cost me thousands of dollars in lost wages. And I can’t get the truth out of them. Every time I call their 1-800 number, I get nothing but excuses and flat out lies from them. The same with the repair shop. All they get is either no response or lies. Beware of Car shield. I hope you don’t need your vehicle repaired quickly.

2 years ago

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Bill McGowan Albany, NY

Called for a quote from car shield. Aftrr giving my vehicles in formation and getting a quote for $150 per month, I told the girl there was no way I'd pay that much a month for coverage probably never needed. She got belligerent with me and I ended up hanging up on her. That's the kind of company I'd like to deal with... Not!!!

2 years ago

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Karen Lauderman Dayton, OH

Car shield has got to be the worst warranty company there is we have been with them for over a year we put our truck in the shop to have a couple things fix on it its gonna cost 4000.00 dollars to have it fixed surprisingly they're not going to pay a penny on it I would not recommend them to anybody their commercial are a scam and so are their warranty it's all a scam I'm so pissed off

2 years ago

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Karee Haywood Dallas, TX

They need to stop lieing to people sales person you talk to tell you that they're covering alot of things but you don't find out that you been lied to until something go wrong with your vehicle. By then you have paid so much money into this company and they haven't fixed anything total rip off . If they say they cover brakes you thinking brake pads, rotors NOT this company is a rip off . Don't waste your money. Now you been told

2 years ago

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Anonymous El Paso, TX

This company is an absolute rip off. They have no understanding of the term customer service. They are misleading, unsupportive, and did absolutely nothing to help me with paying for any of the service on my vehicle after they had personally confirmed the work on the phone. Do not do business with companies that do have integrity, or its customers best interest in mind. Stay away from these crooks, they are the worst

2 years ago

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melvyn goodman Bluffton, SC

i was told that when i purchased the Diamond plan that everything under the hood and the drivetrain was totally covered. Also i was told i could take the car anywhere for repair including the Mercedes dealer. My first claim was for an engine cylinder head that was leaking oil. The repair cost was $990. Car Shield took issue with the part costs and total labor and allowed $290. They misrepresent the truth and are a total fraud !!

2 years ago

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victoria Williams Augusta, GA

I gave then no stars because they are a joke, fraud and everything. I just got off the phone with one of the reps and he was so rude til the point where I told him that they need to change the commercial. False advertising of this commercial is not how you get customer then when they call to get a quote then it's a whole different story. They are crooks, liars, and frauds and waste of time why don't yall do everybody a favor and change yall commercial advertising to something else.

2 years ago

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Ned Londo Walla Walla, WA

We purchased car shield and coming back from California the transmission went out. We took it to a reputable garage and called Car Shield. When the garage contacted Car Shield they denied the claim stating that because it was a shifting switch inside the transmission the transmission repair was not covered.they stated because it was an electrical part ,the transmission was not covered. They could claim all repairs were connected to an electrical element somewhere in car. The repairs cost us $4000 Do not buy Car shielded scam!!!

2 years ago

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S.Rexrode Houston, TX

After three weeks of calling carsheild and being passed to American auto shield. Witch cost 3500$ lost work time AAS found a loop hole so they didn't have to pay. Repairs cost me 2500$ more plus the 1100$ for the week of repairs. Not to mention 1500$ of policy payments. Thank nosheild and American Auto Not Coverd p.s dont wast your money put you money up and do it your self.

2 years ago

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Lisa Leominster, MA

Worst company to get customer service or a straight answer or help. They like to take your money. They have had over 48 hours to check my claim instead I have to wait pay for a rental for two weeks so far. They are not keeping in contact or returning calls to myself and the dealership that is fixing my car. If I could give them a 0 I would. I will never recommend them again.

3 years ago

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Neil Las Vegas, NV

Sounded good, but very different when trying to get reimbursed. They do everything they can to denied the claim, then suggested I negotiate with the mechanic, exactly the reason I bought the policy in the first place, I don’t want to have to negotiate with anybody! I was on a monthly plan, so high stopped paying. Oh boy did I get phone calls then! Now that I know to read there Claims more carefully, I went with Endurance, and I’ve had no problem since.

3 years ago

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Neo Geo ,

I have an issue with my Turbo on my 09 Forester XT. I have the Gold plan. The dealer where I service my vehicle did an extensive test on the Turbo at the request of an adjuster from Car Shield. After presenting the results, Car Shield denied claim saying that the seals in the turbo assembly are not covered. This is unacceptable because Turbo shaft and gaskets are assembled together. I am cancelling my policy with them immediately and I hope anyone that is looking at Car Shield, looks again because they do NOT honor their agreements like they want you to believe.

3 years ago

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[email protected] Silver Spring, MD

When I was about to sign up, I asked them when will my car be due for service. They said after 20 days. When my car showed signs of service, I called & they told me to take it to any ASE certified mechanic and that the mechanic will diagnose and the bill. When my mechanic submitted the bill estimate, they told him that the has a preexisting fault & that that they cannot foot the bill. They didn't agree to refund my the money I paid them. Please beware of CarShield because they 100% fraud. They are nothing but scamers

3 years ago

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Kennneth Yeater , NC

I started Car shield on my 2014 Dodge charger on 9/11/20. The car had 72510 miles and when I talked to Justin, I was told that the coverage was good after 500 miles or 20 days, whichever comes first. I had a Check engine light come on after 1,100 miles but only 11 days has passed. Car shield refused to handle the problem per their contract. Sounds like bait and switch to me. Very unhappy will consider another car warranty service other than Car Shield in the future and for future vehicles. Should get a refund of my first month.

3 years ago

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Sherry Oak Ridge, TN

I would like to give them no stars! I have been trying for almost two weeks to get a decision on an electric problem with my car. Both the dealership and I have tried to get an answer. We wait for every to get someone on the phone and then when we do they have no answer and promise to get back with us and don't. In the mean time, I'm continuing to pay for a warranty that is useless. I have never had this customer service in my entire life and I'm 60 years old. Once this issue is resolved, I will cancel my warranty and will NEVER have another one through Car Shield.

3 years ago

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keith hicks Huntsville, AL

The representative very helpful and professional she handled all of my questions and set me up with coverage on my new vehicle.

3 years ago

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Darrell Johnson Nashville, TN

The representative was very polite and informative. The information that he gave me made me very secure with any car repairs in the future

3 years ago

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Vivian Ollison Wendell, NC

I was trying to get my payment drafted every 3rd Wed of every month. Was told that they could. I was happy. She was polite and understanding

3 years ago

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Everette Douglas Washington, DC

Excellent Service. So nice when discussing information, no one gets any problems. They are very nice when I was talking to your representatives.

4 years ago

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Clevelanb Spencer Atlanta, GA

Everything went great from the time that I spoke with someone in the time that I was given the price and sign up everything was great

4 years ago

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Keith Roper Newark, NJ

I like the fact that they will come tow your vehicle from wherever you are at and take it to the shop you choose to have the work done.

4 years ago