CarShield has been providing car warranty services to customers for over 15 years. Over time, CarShield has gained customers' trust through its outstanding customer service and customizable coverage plans. With the variety of car warranty plans, CarShield guarantees consumers will find the plan that will work for their car and budget.

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Customer Review: Kevin Babb from Lake Wales, FLb

"We did have a claim for a parts and labor job that our car needed and CarShield came through like they said they would. We recommend CarShield to everyone."

CarShield has provided vehicle protection to over 1,000,000 cars since its founding in 2005. Its goal is to "provide an exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs." CarShield offers plans for new cars, used cars, and motorcycles. Each of these plans are designed to be flexible to make it easy for the consumer to customize a plan that fits perfectly to their needs.
 
Car owners should be aware that extended car warranties do not cover car repairs resulting from normal wear and tear or failure to properly maintain the vehicle. An extended auto warranty also does not cover pre-existing conditions on the vehicle. It is crucial to keep up to date on the maintenance of your vehicle to prevent voiding your car warranty. An extended car warranty is not car insurance. Car insurance helps cover accident repair costs and liability for accidents. To find an insurance policy, research car insurance providers. An extended warranty is also not a manufacturer's warranty. A manufacturer's warranty typically comes with the purchase of a new vehicle and when this warranty expires you cannot get a new manufacturer's warranty. An extended car warranty must be purchased separately.
 
Read verified CarShield reviews from real CarShield consumers.

The Good

  • Variety of Warranty Plans
  • Monthly Plans
  • Other Features
  • Excellent Customer Service

Variety of Warranty Plans

CarShield offers a variety of vehicle service contracts to fit car owners' budgets and their car protection service needs. Each offers a unique level of coverage, giving customers options depending on their coverage needs. CarShield offers coverage for cars with up to 250,000 miles on them. This gives those who have cars with higher mileage the opportunity to purchase a car warranty.

  • Diamond — This plan is most similar to the factory warranty that accompanies a new car. It covers practically all the electrical and mechanical parts on the vehicle, ranging from engine and transmission failures to starter problems, and even the computers and sensors within the vehicle.
  • Platinum — This vehicle service contract is very similar to the Diamond protection plan. It protects your vehicle’s engine, transmission, air conditioner, electrical system, starter, water pump, fuel pump, and more.
  • Gold — Gold coverage is ideal for vehicles with over 100,000 miles. This includes the engine, transmission, water pump, alternator, starter, air conditioner, and power windows
  • Silver — This is the most affordable plan CarShield offers to protect the most essential components in a vehicle, such as the engine, transmission, drive axle, and water pump.
  • Aluminum — Since more modern cars have electrical and electronic systems that can be difficult to repair or replace, this plan covers the most advanced systems in a car. This also includes things like basic computer control systems and the infotainment system within a vehicle. This plan does not cover the Power Train on a vehicle.
  • Other — In this category of CarShield’s plans, you will find a number of options that cover unorthodox types of vehicles. These can include things like motorcycle coverage, ATV coverage, and more.

CarShield's extended warranty plans are for new and pre-owned vehicles.

Monthly Plans

In addition to providing plans that are term-based, such as five years and 60,000 miles of coverage, CarShield offers contracts that renew on a monthly basis so you can keep the coverage on your vehicle for as long as you choose. 

Other Features

CarShield offers other features to its clients upon request. All CarShield auto repairs have a very low or nonexistent deductible. When you need a covered repair, it will be fixed 100 percent free, or the customer will be responsible for a minimal deductible for repairs.

Other features are as follows:

  • Courtesy towing anytime your car breaks down
  • Car's engine, axle, and transmission are a few car repairs covered in each CarShield contract
  • Rental car reimbursement with most vehicle service plans
  • 24/7 roadside assistance for vehicle breakdowns

These additional features add value to CarShield's warranties by enhancing client service. Roadside assistance offers peace of mind because car owners can receive help wherever they are on the road. Vehicle service contracts that include rental car coverage offer additional peace of mind because clients know they'll have reliable transportation and financial stability through receiving compensation for a rental car with their extended car warranty benefits.

Allowing clients to choose their repair shop for necessary car repairs, as long as the mechanic is ASE-certified, gives clients flexibility and greater confidence that their car is repaired well. It also allows clients to find more cost-effective repair options than those available at the dealership.

Excellent Customer Service

Overall, the verified reviews that have been left here at Best Company have called customer service at CarShield, "excellent," "quick and painless experience," and "loyal to their customer." CarShield strives to provide great customer service by also offering an option to receive a free quote for coverage, as well as an online form for comments, suggestions, and questions. The company's website is easy to navigate and includes online options to file a claim, check the status of your claim if you already filed a claim, or opt out of mailings or promotions. Overall, the consumers who have left their reviews on Best Company have had positive experiences with CarShield's customer service representatives.

The Bad

  • Limited General Cost and Contract Information

Limited General Cost and Contract Information

In spite of offering a variety of warranty plans, CarShield is less transparent with its prices than other extended car warranty companies.

The website does not disclose the prices, contract lengths, deductibles, or other fees. However, although it does not disclose the specific CarShield cost up front, potential clients can learn the cost of a car warranty through CarShield by requesting a free quote. To receive a free quote, car owners must input their car's make, model, and mileage.

While it can be frustrating for potential clients not to be able to see general information about warranty cost, it is not uncommon for car warranty companies to not put an exact price on their website because the warranty cost varies based on the warranty selected, age of the car, make, model, and odometer reading (mileage). Extended warranties will vary greatly depending on what vehicle you drive.

By working with a CarShield representative, potential clients can learn more specific information about their service contract options and payment plans and compare it against the costs provided by other warranty companies.

The Bottom Line

Overall, CarShield is a great option for those looking to purchase an extended warranty for their vehicle. Their wide range of coverage options and their low deductible can make CarShield a more attractive option for those trying to get the most out of their plan.

CarShield's offering of monthly plans makes the company the most flexible option to go with and eliminates the high price of term contracts that are the industry standard. 

Additional service features, like rental car reimbursement, roadside assistance, and choice of repair facility for car repairs, will make it simple and stress-free to ensure that your vehicle is in good hands. It also helps clients save money by avoiding the high cost of getting car repairs done at a dealership. However, lack of transparency on the website might make it difficult to know the prices and other fees you will have to pay for your warranty plan. Specific contract information for each plan is also not readily accessible on its website.

Since online general information is limited, it is important to work with a CarShield representative to learn specific details about its warranty services, like cost, availability of flexible payment plans, and what protection plan options are available to you. CarShield representatives work with each customer to find affordable coverage options that offer high value.

Furthermore, reading verified CarShield reviews from consumers like you is crucial to determining if an extended warranty through CarShield is a good fit for you. The reviews found on Best Company include negative reviews where some have called CarShield a scam and have also reported having difficulty with CarShield claims. Do extensive research before purchasing a CarShield extended warranty.

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User Reviews

Star Rating

4.2
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216 Reviews

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cat

May 13th, 2019 Stafford, TX

I simply called for a quote and the pressure to purchase was incredibly intimidating...They are relentless to get money out of you and care only about getting your credit card or banking information...

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Zak

May 9th, 2019 Aurora, CO

If you put the $100 a month in a jar instead of giving it to CarShield, you would have $1200 a year for any car repair you need with no chance of having your claim denied. $1200 may not be enough for the repair, but it's better than getting $0 from CarShield when they tell you that your specific repair is not covered.

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Caryn Hahn

April 17th, 2019 Lexington, KY DETAILS arrow_drop_down
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Don’t buy this! What a scam. I was paying over$100.00 a month. I had the mechanic at Honda tell me that I needed to replace my PVC valve. A total cost of $240.00. Car Shield would not cover it. I immediately cancelled. The mechanic at Honda said he has tried to use them 3 times for customers and they weren’t covered

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Jennifer Hart

April 5th, 2019 Northville, MI DETAILS arrow_drop_down
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Purchased extended auto warranty from Car a Shield for all 3 of my vehicles about 5 months ago. Car Shield is a front and sells your account to SCAM WARRANTY COMPANIES! Took one in for repair, not covered, ok but the repair shop said they would not work with this company again due to long wait time to talk with rep. This week took a different car in for A/C service. Compressor clearly covered in my warranty but denied coverage. Spoke to soooo many people, spent over 8 hours on hold in three days while I was supposed to be “on vacation”. The dealership Repairing said they would not sit on hold with this company after the second time they called. I ended up calling and then doing a 3 way call once an adjuster finally answered. Spoke to Hector Adjuster, he spoke to Hans supervisor, the freaking Auto Technician at my repair dealership talked to Blake Floor Manager who was extremely argumentative and rude to both of us. Would not listen to the technician who said the compressor was seized and should be covered accordingly. Blake finally hung up on both of us when the technician began asking specific technical questions to prove my case. Absolutely A SCAM COMPANY!!!

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Todd

April 4th, 2019 Tucson, AZ

I have a 2012 & 2013 Toyota Prius. What is not covered in their auto warranty is the inverter; a key component in the power train. This fact was not immediately obvious to me, or with the Car Service representative I talked with on the phone. I had an inverter failure covered under the Toyota warranty, otherwise the repair cost would have been $2,200. It took three phone calls to confirm an annual insurance premium of almost $2,000 wouldn’t cover this repair if I had signed on. Might be better for other makes, but not a Toyota hybrid.

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Rosemary Brown

March 27th, 2019 Fort Lauderdale, FL

I brought a used truck which was well maintained but it had no more warranty left. I saw a Car Shield commercial on TV and decided this is something I can use. I called and was treated first class and received the comfort I was looking for. thank you very much I feel safe and protected with my Diamond plan with Car Shield.

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Derrick Lukes

March 27th, 2019 Fort Myers, FL DETAILS arrow_drop_down
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The representative that helped me today was very knowable and he also found ways to help me save money

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Robert

March 27th, 2019 Gunnison, CO DETAILS arrow_drop_down
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I cancelled my coverage with CarShield within 30 days but noticed they had forgot to credit my initial payment and inadvertently billed me for a second month. I called the CarShield customer service line and they said they would credit me for the two payments. The experience with customer service was quick and painless.

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Adan Estrada

March 27th, 2019 Cimarron, NM DETAILS arrow_drop_down
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I have never purchased this type of coverage for a vehicle. I had many questions and my representative was able to answer all of my questions and assure me that this coverage was a good investment in piece mind. I expect that cars will break down but this coverage will give me security and convenience at a rate that I can budget and plan for monthly.

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Miss V

March 27th, 2019 Atlantic City, NJ DETAILS arrow_drop_down
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Car Shield's customer service representatives are loyal to their customers. They listen and help as much as possible. Was very satisfied with the out come of my contract.

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JULIO GARRIDO III

March 25th, 2019 Easton, PA DETAILS arrow_drop_down
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I am very satisfied with the service they provide and helping me keep in my car on the road

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Christopher Bettman

March 25th, 2019 Spokane, WA

Wonderful company, very professional and friendly personal.

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James

March 22nd, 2019 Frisco, TX DETAILS arrow_drop_down
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CarShield is a marketer ONLY; they pass you off to third parties who deny 98%+ of all claims. America Auto Shield is one of their avenues to promise "peace" yet create nightmares. Look at the true 1star/2star reviews on Consumer Affairs. Oh yeah, CarShield reinvented themselves by removing the space between their name, one reason, to hide their "F" rating with the Better Business Bureau.

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Gregory Klein Sr.

March 21st, 2019 Lee's Summit, MO DETAILS arrow_drop_down
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Rep was very kind and fast to fix problem. Extremly Satisfied

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Lynne

March 21st, 2019 Thomaston, GA DETAILS arrow_drop_down
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I joined Carshield but had to cancel my account due to financial problems. Carshield was so helpful and understanding about me having to cancel I will definitely rejoin just as soon as I am financially able to do so. This company is definitely "customer oriented".

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Siva Parameswaran

March 20th, 2019 Lubbock, TX DETAILS arrow_drop_down
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Carshield was candid about what is covered and what is not covered for my Dodge Grand Caravan. I appreciate their honesty. When I requested for cancellation of my coverage, they promptly processed it .

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Thomas Liberty

March 20th, 2019 Troup, TX DETAILS arrow_drop_down
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Although I have yet to utilize your service for any problem/s I may encounter, I can honestly say that the folks at Car Shield that I spoke with have been very experienced and customer friendly. I look forward to doing business with Car shield in the future.

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Brian Bloom

March 18th, 2019 Delta, CO

The guy called me went over the best plan explained everything and sound like they know what there doing so I signed up... for the pri eyou cant really beat what they they offer..

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Emporers soldier

March 18th, 2019 Erie, PA DETAILS arrow_drop_down
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Excellent services thank you all smoothly explained would like to have there communication skills tuank u all thank u all make USA LOOK GREAT TO ANGELA ASHLEY AMANDA

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DONNA VAINE

March 15th, 2019 Cohoes, NY

Very informative and great customer service.

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Harriett

March 14th, 2019 Philadelphia, PA DETAILS arrow_drop_down
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The Car Shield representative that I spoke with was very courteous, professional and extremely attentive to my concerns. It was nice speaking with her.

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duchess

March 12th, 2019 Indianapolis, IN

My experience with Car Shield was excellent ! The customer service agent was well informed and knowledgeable about the company. He was very pleasant to talk to and patient. He answered all of my questions completely and explained the contract . He is an asset to Car Shield because he understands the value of good customer service. I signed up for a Gold contract and he was part of the reason I closed the deal. I would refer anyone to Car Shield. They offer a wide choice of contracts and the agent will advise you of the one that fits your budget and car. Give 'em a call :)

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John H Sconiers

March 12th, 2019 Litchfield Park, AZ DETAILS arrow_drop_down
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Carshield is awesome Michelle was very professional very nice and very sassy I would definitely definitely recommend you guys to anyone when I want you finally runs out on this vehicle I will definitely be using you guys thank you car Shield

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JANET S

March 11th, 2019

The staff were all very helpful in explaining the policy. Billing was easy & convenient. When as unforeseen circumstance occurred limiting my financial obligation, the staff was very understanding about cancelling my policy. I deeply appreciate all their time & trouble.

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Roachelle

March 8th, 2019 Graham, NC

I only had questions about how it works and I had fast responses and great advice

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Connie Lou Reynolds

March 7th, 2019 Pleasant City, OH DETAILS arrow_drop_down
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Car Shield gives great customer service. It's agents gave always been very friendly and professional . I am very satisfied with Car Shield and I felt like a valued customer.

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Vonmico R Floyd

March 7th, 2019 Greenville, NC DETAILS arrow_drop_down
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Wonderful experience!!!! Low monthly payment and deductible, great customer service ! Justin Covered all questions i had!

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Edward Stapleton

February 27th, 2019 Jonesboro, GA DETAILS arrow_drop_down
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The service I have received from the representatives when I call car sheld is always professional and helpful. I really appreciate the manner in which they always answer my questions and handle my needs when I call. I would recommend this customer service to anyone Looking for good customer service in this poor customer service world we live in.

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JOSEPH PACKER

February 22nd, 2019 Brooklyn, NY

I have not formally used CarShield's service as I am a new subscriber but I was impressed with the conversation and service that I received from the Intake and Customer Service Representative . I hope that the Service that I receive from CarShield's Warranty is just as Professional.

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Donald J Haas

February 20th, 2019 Dubuque, IA DETAILS arrow_drop_down
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They are Great, Service was fast , All I had was Good Luck with CarShield

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Paula Dunn

February 19th, 2019 Ridley Park, PA

I called CarShield after seeing the tv commercial several times. I called CarShield after seeing their advertisement on tv a couple of times. I am on a fixed income, unable to purchase a new car and this plan was set up to meet my financial concerns as well as specific questions about the product. Arlinda spent time with me on the phone and was so helpful and kind in answering specific questions and concerns about the product. This product I feel meets my needs with my vehicle. On showing my son the plan, he also agreed. Thank you.

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STEPHEN HARDY

February 19th, 2019 Fredericksburg, VA DETAILS arrow_drop_down
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Carshield reps are very knowledgeable and courteous. They are willing to go line by line with me regarding my contract. I totally recommend Carshield to everyone.

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Roberto Soto

February 19th, 2019 Miami, FL

The costumer service was very good and helpful answering all my questions. They gave me the best offer and guidelines.

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Dennis Asberry

February 14th, 2019 Kansas City, MO DETAILS arrow_drop_down
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Jason, was very informative, easy to discuss terms and options based on my vehicles ages and mileage. I was quite surprised to learn that the two plans combined together are a huge savings to me of at least $200 each visit to the dealership for a major repair. To me this piece of mind is priceless. Plus the fact my payments never go up and it unlimited mileage on both vehicles... This is a great plan....

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Jill Houska

February 14th, 2019 Las Vegas, NV

Sterling was not only very knowledgable but he was very nice to talk with!

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Sarah B. Miller

February 14th, 2019 Gary, IN DETAILS arrow_drop_down
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The representatives are very nice and understanding.

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onika daise

February 12th, 2019 Covington, GA DETAILS arrow_drop_down
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good customer service and very helpful and nice

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Debbie L Diaz

February 12th, 2019 Kissimmee, FL DETAILS arrow_drop_down
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I gave them a 4-star because I was placed on hold for 30 minutes that's entirely too long.

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Alyce

February 6th, 2019 Pittsburgh, PA DETAILS arrow_drop_down
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Representative was very professional and helpful and answered all my questions.

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Art Stevens

February 6th, 2019 Fort Worth, TX DETAILS arrow_drop_down
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My truck lost it's transmission 24 days after buying it and also getting a Car Shield contract. Through miscommunication between the local Car Shield rep' and the Ford service rep', it took six weeks for my truck to get fixed. I now believe that it was the Ford service rep' dealing out alot of drama, ie. Taking hours to talk to CS, including excess cost onto me, etc.. It did however take CS 3-4 weeks to do their investigation and get back to me. You would think they would update me every week at least. I have yet to be reimbursed for the car rental of thirty four days, four of which is only covered by CS. Overall, it was great that CS took charge and covered 90% of my cost even though I chose a Ford remanufactured transmission. I'll keep going with Car Shield.

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Johnny Singletary

February 6th, 2019 Buffalo, NY DETAILS arrow_drop_down
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I was very well taken care of in my past time of need.

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DONNA FULLER

February 4th, 2019 Stafford, VA

ALL WAS GREAT TY VERY HELPFUL SAW THEM ON TV AND THEY WERE RIGHT THERE TO HELP ME VERY FRIENDLY PPL

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Marie Martinico

February 4th, 2019 Carson City, MI

Agent who gave me all the information for Carshield explained all the advantages of my plan. Easy to understand .

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Patrick D.

February 4th, 2019 Roanoke, VA

I was curious about CarShield after seeing an advertisement the previous day. It dawned on me that my current car is 20+ years old, and that my current insurance likely wouldn't be able to cover having to scrounge up hard to obtain parts. After asking for information and a possible quote, they answered my questions and eased my concerns (because I recently had a sensor light turn on, and I'm praying it's just a frayed wire or loose connector), and explained how small the copay would be for replacement parts. I highly recommend that anyone with an older car (10-20+ years) to at least look into this. True, there may be parts out there, but think about it like this. Manufacturers really aren't making parts for a 20+ year old car. Those that have it in inventory are likely able to hike up the rate to acquire it, then you have to deal with the maintenance fees, which are going to likely leave you in debt. I'd much rather prefer the peace of mind with having CarShield handling the costs of those parts, and only having to put a copay out of pocket, instead of a couple of grand.

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Michael Fleming

February 4th, 2019 Brunswick, GA DETAILS arrow_drop_down
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The monthly prices for plans and coverage are very reasonable. As inconvenient as it may seem to add a new monthly bill, it's better than being stuck paying thousands for unexpected repairs. The reps are all very friendly and professional and arent pushy like other companies. I highly recommend these folks to everyone!

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CPT Will Brueske

February 1st, 2019 Mankato, MN DETAILS arrow_drop_down
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Never had to file a claim before, but CarShield walked me through the process step by step. As a Military Vet, it’s great to know I can trust CarShield to have my back! Thanks CarShield!! -CPT Brueske

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Howard Shackelford

February 1st, 2019 Memphis, IN DETAILS arrow_drop_down
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I responded to a radio commercial, intending only to obtain information. My wait to speak with a representative was quite brief. He answered my questions, did not waste my time, did not pressure me. I bought the product.

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Randy

February 1st, 2019 Austin, TX DETAILS arrow_drop_down
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Very good experience. Representatives were knowledgeable and helpful.

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Steve Moffat

February 1st, 2019 Garden City, ID DETAILS arrow_drop_down
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I have never filed a claim with CarShield for car repair and was not sure how the process works. I called their main number and the rep was very friendly and very helpful. I got all the info I needed and now I can take my car to the shop for repairs.

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Sylvester Ceasar

February 1st, 2019 Altadena, CA DETAILS arrow_drop_down
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all good except not being able to get full gold card service in California