Name: CarShield
Rating: 3.5

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Jim Stevens Bridgman, MI

This plan is so much easier and cheaper than the dealership was offering. You will breath easier knowing your car is covered.

4 years ago

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Matthew G. Aspen Seekonk, MA

I saw CarShield on the FoxNews Channel. Their TV commercial was informative enough for me to make the call and contract coverage for 100,000 miles, 5 years. 24 installment payments of $126.79 auto EFT and $150 down to start. Diamond Elite Contract. No repair claims yet. The phone agents are helpful.

4 years ago

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Strickland DeSoto, TX

My representative Mark was very informative about the products and service Carshield provides. The process was quick.

4 years ago

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JC Raleigh, NC

Easy transaction, and they do all they can to help you find the right coverage for your car.

4 years ago

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Jl Dixon Aurora, CO

Carshield is everything they say they are, no problems, no hassle, it's a keeper for me.

4 years ago

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Thomas Kenneally Melrose, MA

The agent I spoke with was super helpful and gave me all of the information I needed for ym claim! Would recommend CarShield to anyone who wants to ensure their automobile coverage is in great hands!

4 years ago

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Bill C Daphne, AL

Very helpful and gave me all the information i asked for

4 years ago

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Kevin Republic, MO

Joe M and David B provided "Wow" customer service! They were very professional and knowledgeable!

4 years ago

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Echelle Richardson Woonsocket, RI

So far the customer service has been outstanding i haven't had a chance to use the claims.but so far so good iwas told that carsheild did not honor rheir claims. I on the other hand believe in hearing both sides to a story.

4 years ago

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Toni Morris Pittsburgh, PA

They were on top of their game. I appreciate them sending me an email when there was an issue and not canceling me.

4 years ago

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Sarah B. Miller Gary, IN

The representatives are very nice and understanding.

4 years ago

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Ron Petty Folkston, GA

I was treated with professional service at carshield, everyone was so helpful with my questions. This is how you treat people, kindness and respect. Thanks Carshield. I do highly recommend.

4 years ago

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Shenay Rose Washington, DC

Diane w/customer service explained how to get my car fixed, that what needed to be done (alternator) is covered. She was very patient in answering my questions, she was great

4 years ago

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Charles Agee Houston, TX

Customer service is very good and proactive. Follow up is appreciated.

4 years ago

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Arlene Vigil Ranchos de Taos, NM

Great company and people that represent it.

4 years ago

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Fred Garrison Terrell, TX

They were just great with their response to the questions I had in answering them and getting some changes in status done for me.

4 years ago

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Jan Bartlett Silsbee, TX

I was going to cancel my coverage until I discovered that the extended warranty that I purchased when I purchased the car, doesn't cover the engine, transmission, drive train or rear differential! I immediately changed my mind and decided to keep Car Shield. Car Shield picks up where your Warranty falls off!

4 years ago

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Ted Hall Arlington, TX

Car Shield's customer service rep., Michell, was professional, personable and a delight to talk with. Too often dealing with companies customer service is degrading and unsatisfactory. Not so with Car Shield, and yes I am a real person/customer! I had to cancel coverage on my 2013 Tacoma 4X4 due to being rear-ended by an 18 wheeler on I25 in Colorado on 1/28/2019. I still have coverage with Car Shield on my wife's 2004 Highlander. I don't believe I'll get the same satisfaction from the insurance companies fighting over who is going to take liability for the totalled Tacoma. Ted Hall

4 years ago

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Sylvester Ceasar Altadena, CA

all good except not being able to get full gold card service in California

4 years ago

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Steve Moffat Garden City, ID

I have never filed a claim with CarShield for car repair and was not sure how the process works. I called their main number and the rep was very friendly and very helpful. I got all the info I needed and now I can take my car to the shop for repairs.

4 years ago

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Randy Austin, TX

Very good experience. Representatives were knowledgeable and helpful.

4 years ago

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Howard Shackelford Memphis, IN

I responded to a radio commercial, intending only to obtain information. My wait to speak with a representative was quite brief. He answered my questions, did not waste my time, did not pressure me. I bought the product.

4 years ago

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CPT Will Brueske Mankato, MN

Never had to file a claim before, but CarShield walked me through the process step by step. As a Military Vet, it’s great to know I can trust CarShield to have my back! Thanks CarShield!! -CPT Brueske

4 years ago

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Michael Fleming Brunswick, GA

The monthly prices for plans and coverage are very reasonable. As inconvenient as it may seem to add a new monthly bill, it's better than being stuck paying thousands for unexpected repairs. The reps are all very friendly and professional and arent pushy like other companies. I highly recommend these folks to everyone!

4 years ago

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Patrick D. Roanoke, VA

I was curious about CarShield after seeing an advertisement the previous day. It dawned on me that my current car is 20+ years old, and that my current insurance likely wouldn't be able to cover having to scrounge up hard to obtain parts. After asking for information and a possible quote, they answered my questions and eased my concerns (because I recently had a sensor light turn on, and I'm praying it's just a frayed wire or loose connector), and explained how small the copay would be for replacement parts. I highly recommend that anyone with an older car (10-20+ years) to at least look into this. True, there may be parts out there, but think about it like this. Manufacturers really aren't making parts for a 20+ year old car. Those that have it in inventory are likely able to hike up the rate to acquire it, then you have to deal with the maintenance fees, which are going to likely leave you in debt. I'd much rather prefer the peace of mind with having CarShield handling the costs of those parts, and only having to put a copay out of pocket, instead of a couple of grand.

4 years ago

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Marie Martinico Carson City, MI

Agent who gave me all the information for Carshield explained all the advantages of my plan. Easy to understand .

4 years ago

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DONNA FULLER Stafford, VA

ALL WAS GREAT TY VERY HELPFUL SAW THEM ON TV AND THEY WERE RIGHT THERE TO HELP ME VERY FRIENDLY PPL

4 years ago

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Jill Houska Las Vegas, NV

Sterling was not only very knowledgable but he was very nice to talk with!

4 years ago

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Johnny Singletary Buffalo, NY

I was very well taken care of in my past time of need.

4 years ago

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Art Stevens Fort Worth, TX

My truck lost it's transmission 24 days after buying it and also getting a Car Shield contract. Through miscommunication between the local Car Shield rep' and the Ford service rep', it took six weeks for my truck to get fixed. I now believe that it was the Ford service rep' dealing out alot of drama, ie. Taking hours to talk to CS, including excess cost onto me, etc.. It did however take CS 3-4 weeks to do their investigation and get back to me. You would think they would update me every week at least. I have yet to be reimbursed for the car rental of thirty four days, four of which is only covered by CS. Overall, it was great that CS took charge and covered 90% of my cost even though I chose a Ford remanufactured transmission. I'll keep going with Car Shield.

4 years ago

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Alyce Pittsburgh, PA

Representative was very professional and helpful and answered all my questions.

4 years ago

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Debbie L Diaz Kissimmee, FL

I gave them a 4-star because I was placed on hold for 30 minutes that's entirely too long.

4 years ago

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Dennis Asberry Kansas City, MO

Jason, was very informative, easy to discuss terms and options based on my vehicles ages and mileage. I was quite surprised to learn that the two plans combined together are a huge savings to me of at least $200 each visit to the dealership for a major repair. To me this piece of mind is priceless. Plus the fact my payments never go up and it unlimited mileage on both vehicles... This is a great plan....

4 years ago

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JOSEPH PACKER Brooklyn, NY

I have not formally used CarShield's service as I am a new subscriber but I was impressed with the conversation and service that I received from the Intake and Customer Service Representative . I hope that the Service that I receive from CarShield's Warranty is just as Professional.

4 years ago

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onika daise Covington, GA

good customer service and very helpful and nice

4 years ago

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Roberto Soto Miami, FL

The costumer service was very good and helpful answering all my questions. They gave me the best offer and guidelines.

4 years ago

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STEPHEN HARDY Fredericksburg, VA

Carshield reps are very knowledgeable and courteous. They are willing to go line by line with me regarding my contract. I totally recommend Carshield to everyone.

4 years ago

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Paula Dunn Ridley Park, PA

I called CarShield after seeing the tv commercial several times. I called CarShield after seeing their advertisement on tv a couple of times. I am on a fixed income, unable to purchase a new car and this plan was set up to meet my financial concerns as well as specific questions about the product. Arlinda spent time with me on the phone and was so helpful and kind in answering specific questions and concerns about the product. This product I feel meets my needs with my vehicle. On showing my son the plan, he also agreed. Thank you.

4 years ago

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Donald J Haas Dubuque, IA

They are Great, Service was fast , All I had was Good Luck with CarShield

4 years ago

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Thomas Amsden Brookings, OR

Everything except when you are to with draw payment is fix All the Customer Service have been very helpful. And Thank You for asking.

4 years ago

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Edward Stapleton Jonesboro, GA

The service I have received from the representatives when I call car sheld is always professional and helpful. I really appreciate the manner in which they always answer my questions and handle my needs when I call. I would recommend this customer service to anyone Looking for good customer service in this poor customer service world we live in.

4 years ago

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Vonmico R Floyd Greenville, NC

Wonderful experience!!!! Low monthly payment and deductible, great customer service ! Justin Covered all questions i had!

4 years ago

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Connie Lou Reynolds Pleasant City, OH

Car Shield gives great customer service. It's agents gave always been very friendly and professional . I am very satisfied with Car Shield and I felt like a valued customer.

4 years ago

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Roachelle Graham, NC

I only had questions about how it works and I had fast responses and great advice

4 years ago

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JANET S

The staff were all very helpful in explaining the policy. Billing was easy & convenient. When as unforeseen circumstance occurred limiting my financial obligation, the staff was very understanding about cancelling my policy. I deeply appreciate all their time & trouble.

4 years ago

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John H Sconiers Litchfield Park, AZ

Carshield is awesome Michelle was very professional very nice and very sassy I would definitely definitely recommend you guys to anyone when I want you finally runs out on this vehicle I will definitely be using you guys thank you car Shield

4 years ago

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duchess Indianapolis, IN

My experience with Car Shield was excellent ! The customer service agent was well informed and knowledgeable about the company. He was very pleasant to talk to and patient. He answered all of my questions completely and explained the contract . He is an asset to Car Shield because he understands the value of good customer service. I signed up for a Gold contract and he was part of the reason I closed the deal. I would refer anyone to Car Shield. They offer a wide choice of contracts and the agent will advise you of the one that fits your budget and car. Give 'em a call :)

4 years ago

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Harriett Philadelphia, PA

The Car Shield representative that I spoke with was very courteous, professional and extremely attentive to my concerns. It was nice speaking with her.

4 years ago

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DONNA VAINE Cohoes, NY

Very informative and great customer service.

4 years ago

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Emporers soldier Erie, PA

Excellent services thank you all smoothly explained would like to have there communication skills tuank u all thank u all make USA LOOK GREAT TO ANGELA ASHLEY AMANDA

4 years ago