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CARCHEX

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5.3

Overall Score

LAST UPDATED: November 13th, 2021

CARCHEX offers vehicle protection plans that reduce costs of mechanical breakdown repairs. CARCHEX offers several levels of coverage, which makes it easy for car owners to find a warranty that meets their coverage needs. By offering good warranty options, CARCHEX helps its clients keep new and used vehicles in good running condition.

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Customer Review: Martha Levine from Boynton Beach, FL

"I was interested in getting a car protection warrenty on my 2015 Altima but have been procrastinating. I received a call from CARCHEX and was pleased with the salesperson and with the protection for my car. The price was very reasonable and there's a 30day money back guarantee so I couldn't resist. I told my sister about this and she is going to call and purchase this protection for her car."

When a car manufacturer warranty expires, the owner is responsible for the costs of subsequent auto repairs. Having a vehicle protection plan can save car owners from expensive repair costs and provide peace of mind. CARCHEX plans offer different levels of warranty cover, which is great for clients looking for a protection plan that offers good repair coverage and is affordable. Interested car owners should reach out to a CARCHEX representative to understand more about how much you'll need to pay for a service contract.

Founded in 1999, CARCHEX has served automotive consumers for close to 20 years. By partnering with other warranty companies that administer extended service contracts, CARCHEX can offer payment plans on extended car warranties that fit a wide range of consumer budgets at a competitive price.

View CARCHEX Warranty Reviews

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The Good

  • Warranty Plans Available
  • Warranty Cost
  • Warranty Length
  • Powertrain Warranty
  • Time in Business
  • Additional Features

Warranty Plans Available

CARCHEX offers five kinds of extended warranty coverage options through warranty administrators like American Auto Shield and Royal Administration Services. Each type of warranty plan offers a different level of protection. CARCHEX's extended car protection plans are:

  • Titanium Coverage
  • Platinum Coverage
  • Gold Coverage
  • Silver Coverage
  • Bronze Coverage

Titanium coverage plans are the most comprehensive because they offer bumper-to-bumper coverage. These plans offer similar coverage to a factory warranty when the factory warranty has expired. CARCHEX offers five Titanium extended vehicle warranty plans.

CARCHEX offers three Platinum coverage plans. These plans offer the second highest level of coverage. These plans are not bumper to bumper. However, they do cover each major vehicle system and more.

CARCHEX’s Gold coverage plans are ideal for cars with more than 60,000 miles. These plans offer coverage for major vehicle systems. CARCHEX offers three plans at this level.

Silver coverage options offer basic coverage for a car’s major systems. CARCHEX offers three vehicle warranty plans at this level.
The Bronze plans focus on coverage for common engine and transmission repairs. CARCHEX has two extended car warranty plans at this level.

For more details information about specific CARCHEX extended warranty plans, potential clients can view sample vehicle service contracts on the company website.

The range of plans and high level of transparency means that potential CARCHEX clients can research their options thoroughly to find a service contract that meets their budget and coverage needs.

Warranty Cost

Quotes are easily obtained from CARCHEX and vary depending upon year, make, model, and mileage of the vehicle. The company offers its customers interest-free financing for up to 24 months with no down payment required and also accepts all major credit cards. Per industry norm, each protection plan usually includes a deductible.

Working with a customer service representative, potential clients can receive answers to their questions regarding cost.

Warranty Length

Unlike some car warranty companies, CARCHEX is transparent about the length of coverage that is available for each service plan. Most of the vehicle service agreements sold through CARCHEX can be purchased for a maximum of seven years.

There are also shorter terms of coverage available. Not all plans are renewable, so CARCHEX customer service representatives advise potential clients to purchase the term with the longest length.

The flexibility in contract length is advantageous for a customer because it makes it easy to find an extended vehicle protection plan that fits their needs.

Powertrain Warranty

Each CARCHEX warranty covers the engine, transmission, drive axles and other parts of a vehicle’s powertrain. The extent of coverage for these components varies by vehicle service contract and company.

Time in Business

Founded in 1999, CARCHEX has served automobile customers for nearly 20 years and has earned and maintained an A+ rating and accreditation with the Better Business Bureau.

Additional Features

CARCHEX offers a variety of different extended vehicle protection plans to fit each consumer’s specific driving habits, needs, and budget. All of the available car warranty plans featured include:

  • 24/7 roadside assistance
  • Towing
  • Emergency fuel delivery
  • Flat tire changes
  • Rental car coverage
  • Emergency lockout service
  • Trip interruption assistance

Car rental benefits offer a refund, typically up to a certain amount, for rental car expenses resulting from a covered repair. Similarly, trip interruption assistance is a refund of a certain amount (specified in the extended warranty) for lodging if a trip is interrupted for covered repairs.

Car owners with a CARCHEX vehicle service agreement can also choose any licensed repair shop. Clients can avoid the high cost of dealership repairs and choose a mechanic and repair facility they trust when they need a car repair. Additionally, consumers have the option to obtain the following car warranty services:

  • Key fob protection
  • Emissions coverage
  • Luxury electronics coverage

These additional features enhance the value of CARCHEX extended warranties because what the warranty covers can be adjusted to client needs.

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The Bad

  • Modified Vehicles Not Covered
  • Maintenance Items Not Covered

Modified Vehicles Not Covered

CARCHEX protection plans do not cover vehicles that have frame or suspension modifications such as lift kits, oversized/undersized tires or wheels, trailer hitches, or any other modification to the vehicle’s system that were not factory installed.

While other extended warranty providers also have this limitation, car owners should be aware of this limitation, especially if they are considering making modifications to their car.

Maintenance Items Not Covered

CARCHEX policies state that protection plans do not cover basic car maintenance procedures or basic car repairs, like oil changes, wiper blades, tires, spark plugs, etc.

This limitation is fairly standard among warranty providers. Most extended warranty companies also do not cover the cost of repairs or replacements resulting from normal wear and tear. Warranties also do not cover damage resulting from accidents, that's what insurance is for.

While these limitations are standard for the industry, it's good information for prospective buyers to have.

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The Bottom Line

Consumers receiving quotes for extended coverage through CARCHEX will find competitive extended auto warranty cost, length, and powertrain coverage. It is important to note that, while CARCHEX manages the vehicle protection plans quoted, partnered extended warranty companies are the ones that will be paying claims on these plans.

CARCHEX warranty plans have a range of coverage levels. Car owners interested in buying a comprehensive warranty, a more limited warranty, or a warranty with a mid-level of coverage can find good options through CARCHEX.

CARCHEX warranties also include several benefits for car owners, like roadside assistance, trip interruption reimbursement, and rental car reimbursement. The rental car and trip interruption benefits only refund money when the car is in a repair shop for covered vehicle repairs.

As is the case with all extended warranty products, it is critical for customers to fully understand their requirements under the contract, since they may unknowingly void the extended vehicle warranty contract and not even know about it until a claim is needed. There are several ways that this can happen, but the most common ones are skipping recommended maintenance visits or failure to keep all records of maintenance visits.

This is something all those who are looking to buy an extended warranty should be aware of. If you do purchase warranty coverage, take good care of your car and keep your regular maintenance records.

CARCHEX is a trusted name in the car warranty industry. It is a reliable source for purchasing vehicle protection plans. Whether looking for an auto warranty for a pre-owned vehicle or coverage after the original warranty expires on a new car, we recommend considering CARCHEX.

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Star Rating

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3.9

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85 Reviews

Review Breakdown

5 grade

58%

4 grade

16%

3 grade

2%

2 grade

5%

1 grade

19%

Sentiment Criteria

Value

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Quality

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George Archuleta Peoria, AZ

After reading about other companies, we decided to that CARCHEX, was our best option, and your representative was very helpful in explaining our coverage and answering all our questions. Unfortunately, we just discovered that we still have coverage from the warranty company that we purchased when we bought our Honda, and I had to cancel my new purchase with your company, and will be calling, in July of 2024 for coverage as we plan on keeping our auto for a long time.

2 years ago

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Rjalbano Denver, CO

Working with Bill has been a great experience. I have a car warranty with a different company, which I will be canceling and moving to Carchex because the the amazing coverage you get vs the others. I've already told neighbors to look into Carchex. Bill was very patient with me, as it took a couple of weeks to make a decision, and he always did what he said he would.

2 years ago

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Dennis Kratzer Delphos, OH

My only experience thus far was my initial contact with two representatives who set up my plan....Deshad (sp?) and Jackson. I’m still waiting for my welcome package which should include a 90 day additional amount at the end of the 6 year contract as my present coverage with Toyota still has 5,000 miles remaining. I look forward to working with you for the next 6+ years. Dennis Kratzer

3 years ago

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Martha Levine Boynton Beach, FL

I was interested in getting a car protection warrenty on my 2015 Altima but have been procrastinating. I received a call from CARCHEX and was pleased with the salesperson and with the protection for my car. The price was very reasonable and there's a 30day money back guarantee so I couldn't resist. I told my sister about this and she is going to call and purchase this protection for her car.

4 years ago

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Debra Hobbs

It has been a very joyful experience during business at Novak Motors. David (I forgot his last name) the saleman, was soo very nice and also Jason too. Both of them was very professional and friendly..There was No High Pressure sales pitch from neither one. They work real good with me and help me get the vehicle I wanted. I will be telingl all my friends and family about this company. All Thumbs Up !!!

7 years ago

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Review Source

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D L

I started searching for a good warranty for a “new to me” 2007 Mini Cooper. The car is gorgeous and I want to keep it that way. After speaking with 4 different companies is was obvious to me that CARCHEX offered the best coverage for the price. I’m ecstatic!

2 years ago

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Glo Baltimore, MD

Enjoyable experience. The Agents were very pleasant. They listened and easily explained the policy that best fit my interest. They addressed my concerns and easily set me up for coverage in a very timely manner. I was very pleased with my experience.

3 years ago

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Carmine Louis Maieli Tampa, FL

Christopher B, your sales agent, was very helpful in explaining all the details of the warranty packages he's offered. I was pleased to purchase one of both, value and piece of mind and would recommend Carchex and Christopher to others. Thank you.

7 years ago

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Gary Frazier Richmond Hill, NY

my experience thus far was wonderful the sales person mr cary was very informative of all the questions i had to ask and knowledgeable to finite degree which made my selection process the best. i hope the rest of my experience if i should ever have to use the warranty will be as great.

7 years ago

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Judy Nullman Fernley, NV

We contacted Carchex for an extented vehicle protection for our Dodge Journey. Tony was our contact, he is knowable and very familar with your product. He answered all of our questions and was very polite. So we grade him a 10, he is Awesome! Thanks Al and Judy

7 years ago

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James Perkins Overland Park, KS

Very informative explaining the warranty process, the great discounts I was given, and the coverage available to me. Mr R was very polite and great helping me make my decision. There was nothing to dislike or wrong.

2 years ago

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Milo

So far so good. Anthony was on point in sales. So hopefully i did the right thing. I love my vehicle. So i went with the best. Carchex. Please dont let me down if ever i need you. Thank you, Anthony.

6 years ago

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Martin Scheid Katy, TX

Will F did an awesome job quoting my plan and helping my decide the best option I chose for my extended warranty. I was already a customer of CarChex and wanted a competitive plan for my second car.

7 years ago

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Pedro Cervantes Austin, TX

Dan was extremely helpful and patient answering all my questions. I love the fact that with Carchex we deal directly with them and not some middleman company. Very happy with the service they offer.

7 years ago

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John Lajoie ,

Awesome experience. Lisa was super. Treated me like her best friend. Very knowledgeable and professional. Took an interest in me and went the extra mile.

3 years ago

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GARY COOK Washington, DC

The "Customer Service" rep provided a professional and detail presentation of the product and services I would be receiving upon signing up for a vehicle warranty.

7 years ago

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Willa Moody

Everything was explained thoroughly. The person who I spoke to was very helpful with the information that I was provided to make a decision to accept the service plan.

7 years ago

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Debbie Gillespie Trinity, NC

The gentlemen who assisted us (Brandon) made the experience pleasant, non-pressured and he was very helpful and professional

2 years ago

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P Dyer Frisco, TX

Mr. Bob gave me the facts so I could review the information and I was able to me a decision on a plan that works for me.

2 years ago

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John Walls Ashburn, VA

Absolutely first class service all the way. Prices in relation to coverage are top notch. Could not be happier with decision.

3 years ago

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Kathyrn Ann Gibbons-Bourke Clifton, AZ

Our agent was very knowledgeable and very courteous. He answered all my questions and I felt very comfortable dealing with him.

7 years ago

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Aaron Ludwig Selkirk, NY

Everything was awesome. Very helpful and very easy to use. The sales associate was very responsive and answered all of my questions.

7 years ago

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Cassandra Leigh Gonzales

William was very professional knowledgeable and courteous. He was patient with me and my many questions as well as multiple vehicle inquiries.

7 years ago

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Glen Tramel Pomona, CA

I just recently enrolled because of referral of son. He is highly satisfied with the care he receives so am sure that will be the case with me.

7 years ago

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George Yslava Columbus, OH

Everything was quick and to the point. I knew what I was looking for, and the rep delivered the necessary info.

2 years ago

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Jay C Highland Park, MI

Jerrell F was fantastic. Great customer service, friendly attitude, quoted multiple cars with him and was very pleased.

3 years ago

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Anne M Landefeld

facts reported are accurate and the facts are relational to the areas of concern when purchasing a car

5 years ago

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JoannaLynn Hernandez

Fast and accurate. . Easy to read. Received an email right after the order and was able to view the report instantly

7 years ago

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Peter Brandywine, MD

Telephone sales were excellent; thank you for comprehensive coverage and assistance with my vehicle.

7 years ago

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Martin Murray Hyattsville, MD

Called to cancel warranty on one car and purchased new warranty from Carly will definitely recommend to my friends

7 years ago

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Joe Schrider Henderson, NV

Shaun was incredible. Explained my coverage and was not pushy. He worked very had to match other quotes.

7 years ago

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Fernando Carlos

I got good advise & service exactly what I was looking for to secure my suv . Thank You

2 years ago

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ITSMLRTM M High Point, NC

The sales customer service is great, let’s see when I need them if the service will be the same

3 years ago

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Jamie Cunningham Cartersville, GA

Very good customer service and price. Will be in touch soon. This will be the warranty I purchase.

5 years ago

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Robert Hunter Jr Washington, DC

Shanita answered all my questions and was very patient, Excellent customer service!

7 years ago

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John Works Atlanta, GA

Customer Service agent was very helpful in my selection of the right plan for my needs

7 years ago

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colleen hunley Altoona, PA

The Rep. was very knowledgeable. And gave me the best terms he could.

3 years ago

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Tony Navarro Weatherford, TX

I just signed up New Policyholder Sales Rep. Ryan was very Helpful Thanks!

7 years ago

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Barry Johnson El Chicago, IL

Very professional representative nice polite explain every detail

7 years ago

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Review Source

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Larry LeBlanc Jefferson City, MO

very helpful and through in reviewing all information

2 years ago

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Joyce Depalma Camillus, NY

Gentlemen was very respectful an knowledgeable

2 years ago Edited September 14, 2021

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Tom Sexton Sr Port Orange, FL

very helpful i am disabled vietnam veteran

4 years ago

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mike The Dalles, OR

you were very good and helpfull thank you ... mike

7 years ago

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Evelyn Woodson

Was very knowledgeable very good customer service

7 years ago

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John Schulker Tucson, AZ

He did a great job in telling me all that I needed to know

7 years ago

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Dr. R. Fulton Hargrove,ll Egg Harbor Township, NJ

Your prority coverage exceeds the completion

7 years ago

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Terry Onstank Baraboo, WI

Thanks

7 years ago

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Keith R. Smith Iii College Park, MD

Perfect customer service. Walked me trough what I needed

7 years ago

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Dan Van Dyke Glenview, IL

Great customer service

7 years ago