CARCHEX provides vehicle protection plans that aid in keeping vehicles in good running condition. When a manufacturer’s warranty expires, the owner is responsible for the costs of subsequent auto repairs. Having a vehicle protection plan can save customers from expensive repair costs and provide peace of mind. Founded in 1999, CARCHEX has served automotive consumers for close to 20 years. By partnering with other companies that provide extended service contracts, CARCHEX can provide payment plans that fit a wide range of consumer budgets at a competitive price.
Quotes are easily obtained from CARCHEX and vary depending upon year, make, model, and mileage of the vehicle. The company offers its customers interest-free financing for up to 24 months with no down payment required and also accepts all major credit cards. Per industry norm, plans usually include a deductible.
Unlike most competitors in the industry, CARCHEX is transparent about the length of coverage that is available for each service plan. Most of the plans sold through CARCHEX can be purchased for a maximum of seven years. There are also shorter terms of coverage available. Not all plans are renewable, so customers are generally counseled by customer service representatives to purchase the term with the longest length.
Coverage for the engine, transmission, drive axles and other parts of a vehicle’s powertrain is included in all of the plans sold through CARCHEX. The extent of coverage for these components varies by plan and company.
Founded in 1999, CARCHEX has served automobile customers for nearly 20 years and has earned and maintained an A+ rating and accreditation with the Better Business Bureau.
CARCHEX offers a variety of different packages to fit each consumer’s specific driving habits, needs, and budget. All of the available warranty plans featured include 24/7 roadside assistance. Limits to the individual plan's coverage vary, but each of the plans include towing, emergency fuel delivery, flat tire changes, rental car coverage, and emergency lockout service. Additionally, consumers have the option to obtain key fob protection, emissions coverage, and luxury electronics coverage.
CARCHEX protection plans do not cover vehicles that have frame or suspension modifications such as lift kits, oversized/undersized tires or wheels, trailer hitches, or any other modification to the vehicle’s system that were not factory installed.
CARCHEX policies state that protection plans do not cover basic car maintenance procedures or repairs such as oil changes, wiper blades, tires, spark plugs, etc.
Call our recommended rep over at CARCHEX below.
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
Very good and provided customer service in a professional manner when needed.
facts reported are accurate and the facts are relational to the areas of concern when purchasing a car
The provide a ok product and it's worth the cost.
So far so good. Anthony was on point in sales. So hopefully i did the right thing. I love my vehicle. So i went with the best. Carchex. Please dont let me down if ever i need you. Thank you, Anthony.
Fast and accurate. . Easy to read. Received an email right after the order and was able to view the report instantly
Christopher B, your sales agent, was very helpful in explaining all the details of the warranty packages he's offered. I was pleased to purchase one of both, value and piece of mind and would recommend Carchex and Christopher to others. Thank you.
you were very good and helpfull thank you ... mike
Telephone sales were excellent; thank you for comprehensive coverage and assistance with my vehicle.
I paid Carchex to inspect someone else's vehicle! After completing a form online we waited four days for the inspection report to be made available. During those 4 days we were unable to get anyone to respond to our requests for updates or other critical information and the vehicle was sold to someone else. We paid over $200 for Carchex to inspect someone else's vehicle.
It was ok for starters. rep was informative and respectful
customer service was great, the sales associate knew exactly what package I was looking for.
my experience thus far was wonderful the sales person mr cary was very informative of all the questions i had to ask and knowledgeable to finite degree which made my selection process the best. i hope the rest of my experience if i should ever have to use the warranty will be as great.
I just signed up New Policyholder Sales Rep. Ryan was very Helpful Thanks!
The "Customer Service" rep provided a professional and detail presentation of the product and services I would be receiving upon signing up for a vehicle warranty.
Was very knowledgeable very good customer service
He did a great job in telling me all that I needed to know
All information was given to in clear and well delivered. I was very happy the way it went.
Our agent was very knowledgeable and very courteous. He answered all my questions and I felt very comfortable dealing with him.
Called to cancel warranty on one car and purchased new warranty from Carly will definitely recommend to my friends
Shanita answered all my questions and was very patient, Excellent customer service!
Customer Service agent was very helpful in my selection of the right plan for my needs
Everything was awesome. Very helpful and very easy to use. The sales associate was very responsive and answered all of my questions.
William was very professional knowledgeable and courteous. He was patient with me and my many questions as well as multiple vehicle inquiries.
The rep worked with me and took the time to go over all my questions and let me go back and forth between companies till I was satisfied.
Everything was explained thoroughly. The person who I spoke to was very helpful with the information that I was provided to make a decision to accept the service plan.
Sales agent was very informed as well as personable and professional.
Very happy with Marcus. He wasn't pushy but did professionally followed-up and answered my questions. Thank you Marcus V. Bryan Lynch
The young women I spoke with was very knowledgeable, polite, and never pushy. She also never mentioned other companies, but focused solely on what CarChex had to offer in a very positive way, building those strengths and not deriding other companies. She continued to be helpful and pleasant, even after I said that I was just beginning the search for extended warranty and would not purchase right away. She emailed what I requested and gave the time for reading, digesting, comparing and deciding. (Another e-company representative questioned whether I had checked company reputations/reviews and was aware of their problems. She also kept returning to the "deal" I would qualify for, only if committing to purchase during that first phone call...totally pushy just to make the sale, and obnoxious when I wanted to keep shopping...) My CarChex experience was perfect...very well done!
It has been a very joyful experience during business at Novak Motors. David (I forgot his last name) the saleman, was soo very nice and also Jason too. Both of them was very professional and friendly..There was No High Pressure sales pitch from neither one. They work real good with me and help me get the vehicle I wanted. I will be telingl all my friends and family about this company. All Thumbs Up !!!
Shaun was incredible. Explained my coverage and was not pushy. He worked very had to match other quotes.
I just recently enrolled because of referral of son. He is highly satisfied with the care he receives so am sure that will be the case with me.
Will F did an awesome job quoting my plan and helping my decide the best option I chose for my extended warranty. I was already a customer of CarChex and wanted a competitive plan for my second car.
Your prority coverage exceeds the completion
Took my vehicle in to get the service issues that I encountered to get repaired and the warranty covered nothing that the sales agent who sold me the warranty explained it would. Extremely disappointed and even the technician at the dealership I went to stated he had never heard of Carchex paying for repairs. The few times he processed customers that had Carchex as a coverage company, he hated telling the customer that the company would pay for nothing because of the frustration that happens. Here is it I waited 30 days and went over 1,000 miles and no warranty coverage because of the inability of the agent to disclose everything. Yes, I read the disclaimers and the warranty packet. Complete waste of my time and money.
Read the fine print on the warranty. Especially the grace period. I took my used car in for a check at the mechanics and discovered the AC compressor blew... CarChex refused to pay the bill because I took the car in "too soon". I cancelled the policy after my car sat in the dealership for a week. The process cost me time and money. Be careful when working with warranty companies.
The gentleman who handled my business was honest and professional. There was little or no pressure dealing with the sales person.
Very professional representative nice polite explain every detail
Perfect customer service. Walked me trough what I needed
Dan was extremely helpful and patient answering all my questions. I love the fact that with Carchex we deal directly with them and not some middleman company. Very happy with the service they offer.