Allstate

FYI, get detailed information on the product that you plan on purchasing before you sign anything because the sellers can and will tell you anything. When purchased (Chevrolet 2500HD) it had custom wheels/tires and lift. Now that preventative maintenance needs to be done for protection of myself and others, Allstate Vehicle Care Contract representatives don't even want to approve pricing on OEM parts for front end suspension. I have surcharge of suspension/ Tire modifications and they are all about themselves on saving monies. Try using other means of vehicle service contracts other than Allstate. Previous experience with car shield was a better experience and I plan on going with them again once my current contract expires. 🤔

I purchased my brand new 2016 Chevy Colorado in Nov/2016. I also purchased the Allstate Car Care package, one of the services I purchased was the “Paint and Fabric defense”. It is now March/2020 and this is my first time needing to use this protection since my purchased date in 2016, I called Allstate Car Care customer service to see the complete process of getting work completed for my interior and exterior. I spoke with one representative that stated all I need to do is find a shop and have the shop contact customer care and start the claim. I also asked if their were any preferred shops they recommend near my location and I was advised that they didn’t have a list and I can take my truck anywhere I would preferrer. Once I decided on a shop (Detailing Pros) the owner proceeded to following the instructions on filing a claim. The owner of Detailing Pros called Allstate Car Care customer service and filed the claim with the estimated price to complete, as recommended. He was later advised by a representative (unknown name but the email address is *) that he needs to send pictures of the interior and exterior and a picture of an small area of that work completed. The owner sent pictures of both before and after pictures of the small area of the interior and exterior he completed to the email address listed above. After the pictures were sent he was later advised by another representative (unknown name but email address is *) that an inspector is required to come out to the shop to inspect the truck. Two small areas of work has been completed on my truck which I have had to pay the detailing shop out of pocket since he has completed this work and this claim is still pending 24 hours now, awaiting a inspection which can take another 24-48 hours. I proceeded to call Allstate Car Car customer service with answers as to why did the shop had to send pictures of the issues with interior and exterior prior to the inspector coming out initially. I was advised by (Email a dress *) that this is standard procedure. None of this information was mention from the first initial call nor email . I have now paid out of pocket for work completed by services purchased and covered in my Car Care package. I’m not understanding why Allstate would required work to be done even a small area to be completed without paying for the small areas prior from sending out an inspector. This has been a frustrating and high inconvenience on my end and the shop. I attempted to speak with a manager and per (Email address *) he is unavailable to take my call right away, I advised I would wait on hold and she stated he will have to call me tomorrow morning around 10:00am. The customer service was unsatisfactory and I’ve paid for additional services that overall is not worth the hassle and inconvenience on the customer and shop.

GOOD CUSTOMER SERVICE, TRUSTWORTHINESS, AND PRODUCTS AND SERVICE LIKE HELPING IN CA PURCHASE

They have responded promptly; they were well informed and they took care of my needs