Ryder Toys
2.9
2.9
LAST UPDATED: October 31st, 2024
Ryder Toys designs and produces one of the most elite ride on car products within the toy industry. The entire operation started out as a side business when a father, John, was on the hunt for a fun toy to get his son Ryder.
Disappointed by what was available to him, John set out to create his own products using quality materials that would last and provide hours of fun for both him and his son. From there, Ryder Toys was officially born with a mission to provide parents with quality toy options.
Ryder Toys is still a small, family-owned operation with all products designed and manufactured within the United States.
The Good
- Impressive Inventory
- Secure Shipping
- Product Guarantees and Warranty
- Premier Manufacturing
Impressive Inventory
Even though Ryder Toys specializes in specific toys like ride-on cars and go karts, the inventory also includes jeeps/UTVs. The company's leadership has designed a number of high-end products that kids of all ages can enjoy and even offers parts in the event that something needs to be replaced.
Models for cars include both one-seater and two-seater vehicles at the 12-volt level. Those interested in 24-volt models can choose between available go karts and ATVs. Whatever a parent is looking for, there are likely ride-on options offered through Ryder Toys.
Secure Shipping
Considering the weight of the Ryder Toys products, shipping is something many prospective clients are concerned with. However, Ryder Toys prioritizes safe and fast shipping practices. Most orders through the Ryder Toys website are shipping out within 24 to 48 hours, with some exceptions for weekends and holidays. FedEx Ground is utilized for shipping, which is how Ryder Toys guarantees product safety and secure delivery.
Once an order ships, customers will receive a notification complete with all shipping and tracking information. Nearly 90 percent of all orders are on the doorsteps of customers within just three business days. For a smaller operation, these shipping speeds and practices are on par with some of the largest toy manufacturers in the country.
Product Guarantees and Warranty
Each product sold by Ryder Toys is protected by the “smile guarantee.” While it sounds whimsical, the guarantee actually holds some weight. All Ryder Toys are guaranteed to “bring a smile to you and your little one's face.”
Even though the return window is limited to 30 days, there is a 90 day warranty on all Ryder Toys products, and satisfaction falls under this warranty. Additionally, there is lifetime support available to all Ryder Toys customers. Not many customers will find toy producers that are willing to offer lifetime support on products, but Ryder Toys does.
Premier Manufacturing
All of the products sold through Ryder Toys boast best-in-class design and the manufacturing efforts are on par with those designs. All ride-on toys sold through Ryder Toys are manufactured in the United States and done so through premium facilities.
Most toy companies have products manufactured overseas and are not nearly as concerned with the overall quality of the finished product. That is not the case with Ryder Toys as the quality of the car is of the utmost concern.
The Bad
- Limited Return Window
- Product Price
Limited Return Window
Return policies vary by company, industry, and product type. While some return policies are extremely flexible and offer customers unlimited return times, others are far more strict and require customers to decide quickly whether or not a particular product is worth keeping. For small, family-owned operations like Ryder Toys, a more limited return policy is common.
Ryder Toys will accept returns on products for any reasons within the first 30 days following the original purchase. The product must be in the original packaging and has to be in an unused and resellable condition. Any products that do not meet these restrictions will not be eligible for a return. Toy companies that operate on a larger scale generally have a more flexible return policy than the one enacted by Ryder Toys.
Product Price
All Ryder Toys products are designed and manufactured in the United States. The quality of the products used are also more “upscale” when compared to comparable ride-on cars. The products' high quality is reflected in a higher price point.
For the typical plastic, ride-on car sold through larger retailers, customers can expect to pay anywhere from $150 to $300. However with Ryder Toys, the cheapest ride-on car is $275 with the most expensive product costing $1,899 before shipping.
The Bottom Line
Ryder Toys designs and produces some of the best ride-on toys and vehicles available on the market today. The inventory at Ryder Toys spans from traditional go carts to realistic ride-on models with replacement parts also available directly for purchase.
All products sold through Ryder Toys are shipped through secure methods at faster than average speeds even with the increased weight of the products. Each Ryder Toys product is backed by the product satisfaction guarantee and applicable warranties.
All Ryder Toys products are manufactured in the United States.
Despite offering a high-quality product line, there are limitations to what Ryder Toys can offer its clients. The return window, for instance, is limited to 30 days after purchase. That means if a client encounters an issue after this window, there will be no refund options.
Additionally, the Ryder Toys products are more marketed as high-quality items and are priced accordingly.
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Chad McLean
I am so greatly disappointed... this is not a quality product. It is clunky and cheaply made. The price point on this product is far too high because I have had nothing but problems.
- There are deep scratches on the hood from shipping.
- I never received the custom license plate even after reaching out multiple times.
- Multiple mounting locations for parts are broken.
- Multiple mounting locations are stripped so screws are not tight
- Two out of the four brackets for the battery are broken.
- The lights on the bully bar do not work and the bully bar will not seat into its mounting locations appropriately.
- The rear drive motors were wired incorrectly causing the vehicle to not drive. I had to unplug and switch wires.
- The FM radio does not work.
- After less than 30 minutes of play on pavement the steering motor broke. Now I am unable to steer the vehicle using the remote and this is one of the main reasons that I purchased this product.
This was a birthday gift for my son and at this point I am regretting my purchase. We are unable to use this expensive item now because my son cannot manually steer it on his own yet.
1 month ago
Review Source
F.E Dunn
We have had the all wheel drive dune buggy going on now for 13 months. We had originally purchased one for our 7 year old granddaughter. It’s held up great and has shown phenomenal durability. We have purchased the military jeep for our youngest grandson and this model carries the same quality as the larger version. Recommend to other grandparents looking to spoil their grandchildren.
5 months ago
Reply from Ryder Toys
Hello F.E. Dunn,
Thank you for sharing your wonderful experience with our products!
We are delighted to hear that the all-wheel drive dune buggy has shown phenomenal durability for your granddaughter and that the military jeep for your grandson carries the same quality. It’s fantastic to know that our toys are bringing joy to your family.
Your recommendation means a lot to us and encourages our team to continue providing the best service possible.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Thank you for sharing your wonderful experience with our products!
We are delighted to hear that the all-wheel drive dune buggy has shown phenomenal durability for your granddaughter and that the military jeep for your grandson carries the same quality. It’s fantastic to know that our toys are bringing joy to your family.
Your recommendation means a lot to us and encourages our team to continue providing the best service possible.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Jun. 21st, 2024
Krizia
My Son loved the Buggy so much. Customer Service was excellent too. At first, a part of the car was damaged during transit. I sought for help and spoke to this man named Jayvi. He assured me that he will be sending out a replacement part as soon as possible. After a few days of waiting, the replacement part came and from then on… My son can’t keep his foot off the pedal.
5 months ago
Reply from Ryder Toys
Hey Krizia,
Thank you for sharing your positive experience with us!
We're thrilled to hear that your son loves his Buggy and we are happy to know that the replacement part arrived quickly and your son is enjoying his new ride.
It's always rewarding to know that our efforts to provide genuine and helpful customer service are appreciated. Your feedback means a lot to us and will be shared with Jayvi and the entire team.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your kind words and for choosing our product.
Thank you for sharing your positive experience with us!
We're thrilled to hear that your son loves his Buggy and we are happy to know that the replacement part arrived quickly and your son is enjoying his new ride.
It's always rewarding to know that our efforts to provide genuine and helpful customer service are appreciated. Your feedback means a lot to us and will be shared with Jayvi and the entire team.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your kind words and for choosing our product.
Jun. 21st, 2024
Oh, ya know...
While I can appreciate what Ryder is trying to do, they are junk for the price. Higher price does not == better.
For starters their link in the follow up email to leave a review is non existent.
The real problem though is how they engineered this things. With in 5 minutes my daughter buster her face on the steering wheel. When driving the car, and then taking your foot off the accelerator the vehicle wheels lock up as if one were slamming on the breaks, instead of the car easing to a stop the wheels lock up and she was thrown into the steering wheel busting her face. She is now terrified of the near $1000 purchase.
I guess what they say is true, a declining empire produces crap masquerading as something grand.
2 months ago
Angelito Jr Dela Cruz
This company provides quality and good customer service. Specially if you’re having trouble or problems getting the package. Their customer service team will help you solve it. Special thanks to Mr. Jayvi for his patience answering all of my questions.
5 months ago
Reply from Ryder Toys
Hi Angelito,
Thank you so much for your wonderful feedback!
We are thrilled to hear that you had a positive experience with our customer service team and that your concerns have been addressed. Your feedback means a lot to us and will be shared with Jayvi and the entire team.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your kind words and for choosing Ryder Toys!
Thank you so much for your wonderful feedback!
We are thrilled to hear that you had a positive experience with our customer service team and that your concerns have been addressed. Your feedback means a lot to us and will be shared with Jayvi and the entire team.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your kind words and for choosing Ryder Toys!
Jun. 21st, 2024
Robert Price
Ryder answered my questions quickly and addressed my concerns. They are a company with a longstanding commitment to quality and customer satisfaction. They specialize in bringing customers quality toys that build lasting memories
5 months ago
Reply from Ryder Toys
Hey Robert,
We strive to provide customer satisfaction and excellence on every interaction and we are delighted to hear about your experience!
We look forward to doing business with you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
We strive to provide customer satisfaction and excellence on every interaction and we are delighted to hear about your experience!
We look forward to doing business with you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Jun. 4th, 2024
Review Source
Peggy
I purchased this for my soon to be 6 year old grandson who has autism and I’m sure when his father gets around to assembling it will sure be a happy camper. His last ride on jeep only lasted a year and a half from a big box store. So far I’ve had great customer service from Ryder and am hoping this ride on will last for years to come. I also bought an extra battery so the play can continue especially if he has a friend over. Thank you again for providing these products for purchase. Grandma (Memaw).
6 months ago
Reply from Ryder Toys
Hello Peggy,
Thank you so much for your lovely message. We are delighted to hear that you chose our ride-on for your grandson and that you are satisfied with our service!
We understand the importance of durability and joy, especially for such a special gift. We're confident that your grandson will have countless hours of fun with his new ride-on, and it's wonderful that you’ve already planned ahead with an extra battery to keep the adventures going.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your kind words and for choosing our product. We hope your grandson becomes a very happy camper!
Thank you so much for your lovely message. We are delighted to hear that you chose our ride-on for your grandson and that you are satisfied with our service!
We understand the importance of durability and joy, especially for such a special gift. We're confident that your grandson will have countless hours of fun with his new ride-on, and it's wonderful that you’ve already planned ahead with an extra battery to keep the adventures going.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your kind words and for choosing our product. We hope your grandson becomes a very happy camper!
Jun. 4th, 2024
Crystal Crusader
I purchased the all-wheel-drive buggy For $800. When you let go the power, it comes to a dead halt, tossing your kids forward giving them whiplash. The parallel is so heavy and Powerful that when you hit the brakes, you can hear the gears grinding. I have owned power wheels before and for a cheaper price that worked much better and have lasted a lot longer. When I wrote customer service, they just gave me whatever excuse they can so they do not have to help me with such an expensive buy. If I were you I would shop somewhere else!
2 months ago
grayson thomas
I've went back and forth with customer service since day one. It came out of the box with reverse not working and three of four motors broke within the first week. Advertisement shows it going over tree stumps but these simply broke driving on the street in our cul-de-sac. I'd hate to see how fast it broke if you were to d anything they actually advertise. They constantly tell you parts are on the way and to look for a shipping number but that doesn't happen. I've dealt with this since Christmas and still don't have the reverse so the car isn't usable. I've tried to get my money back and send the car back multiple times and they won't do that either. Don't waste your money on this over priced buggy!
3 months ago
Nicole E.
Awesome little toy for an outdoorsy and active child! Picked up this bad boy for my daughter and she absolutely loves it! Very durable, quick, and has some nice features on top of that. Thank you Jayvi for the helping me out answering some questions!
4 months ago
Reply from Ryder Toys
Hi Nicole,
Thank you so much for your wonderful feedback!
We're thrilled to hear that your daughter is enjoying her present and having a great time and started her adventure with it. It's always rewarding to know our product is bringing joy and fun.
Your feedback means a lot to us and will be shared with Jayvi and the entire team.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you again for choosing Ryder Toys!
Thank you so much for your wonderful feedback!
We're thrilled to hear that your daughter is enjoying her present and having a great time and started her adventure with it. It's always rewarding to know our product is bringing joy and fun.
Your feedback means a lot to us and will be shared with Jayvi and the entire team.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you again for choosing Ryder Toys!
Jul. 4th, 2024
Brad
metals and other composites would be my recommendation.
We have had the car for about 8 months now and will continue to update our review as time goes on or if we encounter any issues.
5 months ago
Reply from Ryder Toys
Hi Brad,
Thank you for your feedback and your recommendation! We truly appreciate your input as it helps us improve our products.
We're glad to hear that you've had a positive experience with the car so far. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Thank you for your feedback and your recommendation! We truly appreciate your input as it helps us improve our products.
We're glad to hear that you've had a positive experience with the car so far. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Jun. 21st, 2024
Review Source
Gabriel Vasquez
Ask for Kirk. He was professional and went beyond to help me with my order. I am a real person and I appreciate genuine people trying to help make you happy. Thanks again Kirk
5 months ago
Reply from Ryder Toys
Hey Gabriel,
Thank you so much for your kind words and for taking the time to share your positive experience with us!
It's always rewarding to know that our efforts to provide genuine and helpful customer service are appreciated. Your feedback means a lot to us and will be shared with Kirk and the entire team.
We look forward to doing business with you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Thank you so much for your kind words and for taking the time to share your positive experience with us!
It's always rewarding to know that our efforts to provide genuine and helpful customer service are appreciated. Your feedback means a lot to us and will be shared with Kirk and the entire team.
We look forward to doing business with you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Jun. 6th, 2024
Tony Pinagbuhatan, RIZ
My son really loves his Drifter 3.0. I purchased this because it has an adjustable seat feature, and I want him to use it for a long time. Durability is another key aspect that impressed me. As a parent, this durability is reassuring, knowing that the toy can withstand the test of time and the boundless energy of a curious child.
Furthermore, the customer service provided by Ryder Toys deserves special mention. Any inquiries were promptly addressed, and their dedication to customer satisfaction was evident throughout my interaction with them.
10 months ago
Reply from Ryder Toys
Hey Tony,
Thank you so much for your wonderful feedback! We are thrilled to hear that your son loves his Drifter 3.0!
As a parent, we understand how important it is to have toys that are both long-lasting and capable of withstanding the enthusiasm of an energetic child. It's great to know that our product provides you with that reassurance.
We also appreciate your kind words about our customer service. At Ryder Toys, we strive to ensure that every customer has a positive experience, and your recognition of our efforts means a lot to us.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you again for choosing Ryder Toys and for your kind feedback!
Thank you so much for your wonderful feedback! We are thrilled to hear that your son loves his Drifter 3.0!
As a parent, we understand how important it is to have toys that are both long-lasting and capable of withstanding the enthusiasm of an energetic child. It's great to know that our product provides you with that reassurance.
We also appreciate your kind words about our customer service. At Ryder Toys, we strive to ensure that every customer has a positive experience, and your recognition of our efforts means a lot to us.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you again for choosing Ryder Toys and for your kind feedback!
Jun. 4th, 2024
Javier Williams Talavera, CEB
Got one of their cars as a gift to my grandson last Christmas and he totally love it! doesn't want to do anything except playing with his toy car. Totally exceeded my expectations and true that it will last for 2-3 hrs. Just has some delays but their customer support did a great job on keeping track of my order and made sure it arrives just in time for Christmas. really recommend this company.
10 months ago Edited February 1, 2024
Reply from Ryder Toys
Hello Javier,
We appreciate you for sharing your delightful experience with us! We are thrilled to hear that your grandson loves his present and that it has brought him so much joy.
We apologize for any delays you encountered but are glad to know that our customer support team was able to assist and ensure your order arrived in time for Christmas.
Your recommendation means a lot to us and encourages our team to continue providing the best service possible.
We look forward to doing business with you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
We appreciate you for sharing your delightful experience with us! We are thrilled to hear that your grandson loves his present and that it has brought him so much joy.
We apologize for any delays you encountered but are glad to know that our customer support team was able to assist and ensure your order arrived in time for Christmas.
Your recommendation means a lot to us and encourages our team to continue providing the best service possible.
We look forward to doing business with you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Jun. 4th, 2024
Sharon Pasig, 00
Recommended company. My grandson really loves his Buggy! Two thumbs up for the high-quality materials. I reached out to their customer support because I didn't know how to connect the Bluetooth of the MP3 Player. The lady I spoke with was very patient and taught me step by step how to navigate the MP3 Player. I appreciate the kindness! In an era where customer service often falls short, Ryder Toys has proven that it is possible to deliver a stellar experience. I wholeheartedly recommend Ryder Toys not only for their innovative products but also for their outstanding customer support.
10 months ago
Reply from Ryder Toys
Hello Sharon,
Thank you for your glowing review! We are delighted to hear that your grandson loves his Buggy.
We also appreciate your kind words about our customer service. At Ryder Toys, we strive to ensure that every customer has a positive experience, and your recognition of our efforts means a lot to us.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Thank you again for choosing Ryder Toys and for your kind feedback!
Thank you for your glowing review! We are delighted to hear that your grandson loves his Buggy.
We also appreciate your kind words about our customer service. At Ryder Toys, we strive to ensure that every customer has a positive experience, and your recognition of our efforts means a lot to us.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Thank you again for choosing Ryder Toys and for your kind feedback!
Jun. 4th, 2024
Cgoebel
I bought two of the AWD buggy's on November 21st, 2023 for my boys Christmas presents. They maybe rode them 2 times during the winter months for very short periods. Once it got warm they were ready to ride them and absolutely loved them. As a side note, 2 years ago I bought my son a John Deere gator for $400 that has had zero issues. I wanted to purchase these buggy's though for a car that could drive through anything-like snow, etc. which the John Deere gator can't do and I thought they'd have these for YEARS to justify the price. Fast forward to May 2024, only 2 months of riding these and they both within 2 weeks of each other started making a horrible grinding noise when they come to a stop. After reaching out to the company and sending videos of the issue they informed me that my warranty was up in February and that the front left motor has to be replaced on both vehicles. Oh, and also these items are out of stock and won't be back in stock for 3 weeks, if that or it could be longer. For the amount of money I spent, $1577.00 to be exact, this is unacceptable!! That should be covered and why is this happening after 2 months of use?! I'd rather return the product if that's the case and spend my money elsewhere. So we have to spend even more money to fix the issue that came after only 2 months. I am sure this will not be the first and only issue that comes up. More money doesn't always mean better quality!!! After seeing all the horrible reviews for this company and their products I regret buying these so much and I hope others see all these reviews before making a purchase.
5 months ago
Reply from Ryder Toys
Hello Cara,
Thank you for reaching out and sharing your experience. We understand how frustrating this situation must be, especially after making such an investment for your boys' enjoyment.
We want to acknowledge your concerns and assure you that we take them very seriously. According to our records, we addressed your issue in May and provided support, including a successful refund for the amount that was discussed.
We are genuinely sorry for the inconvenience and disappointment caused by the issues with the Buggies. We strive to provide high-quality products, and please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
Additionally, it's important to note that while 1-star reviews can certainly stand out, they represent a very small percentage of our total orders on a monthly basis. In fact, less than 1% of our customers choose to file a complaint or leave a negative review. We are proud of the vast majority of our satisfied customers who have had positive experiences with our products and services.
If there is anything more we can do to make this right or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thank you for reaching out and sharing your experience. We understand how frustrating this situation must be, especially after making such an investment for your boys' enjoyment.
We want to acknowledge your concerns and assure you that we take them very seriously. According to our records, we addressed your issue in May and provided support, including a successful refund for the amount that was discussed.
We are genuinely sorry for the inconvenience and disappointment caused by the issues with the Buggies. We strive to provide high-quality products, and please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
Additionally, it's important to note that while 1-star reviews can certainly stand out, they represent a very small percentage of our total orders on a monthly basis. In fact, less than 1% of our customers choose to file a complaint or leave a negative review. We are proud of the vast majority of our satisfied customers who have had positive experiences with our products and services.
If there is anything more we can do to make this right or if you have any further questions, please don't hesitate to reach out to our customer service team.
Jul. 4th, 2024
Gary
The batteries did not last a year, went to Interstate Batteries and they took care of the problem.
3 weeks ago
Renly Villa San Jose del Monte, BUL
I was nervous at first if I would ever get my order on time due to the holiday crunch but Ryder Toys came through!! Now I have my daughter riding her own car since yesterday morning! Amazing purchase and had very good customer support. Definitely a recommended purchase!
10 months ago
Reply from Ryder Toys
Hello Renly,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your order arrived on time and that your daughter is enjoying her new ride-on car.
We understand the importance of timely delivery, especially during busy holiday seasons, and we're delighted that we could meet your expectations. It's wonderful to know that you found our customer support helpful as well.
At Ryder Toys, we strive to ensure that every customer has a positive experience, and your recognition of our efforts means a lot to us.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your order arrived on time and that your daughter is enjoying her new ride-on car.
We understand the importance of timely delivery, especially during busy holiday seasons, and we're delighted that we could meet your expectations. It's wonderful to know that you found our customer support helpful as well.
At Ryder Toys, we strive to ensure that every customer has a positive experience, and your recognition of our efforts means a lot to us.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Jun. 4th, 2024
Zoe Munos San Jose del Monte, BUL
I initially ordered the wrong car and reached out to their customer support. I was impressed with the turnaround time, some customer support so much later but they responded in less than an hour with a resolution. I received my order a few days ago and my daughter was in love with it! So am I!
11 months ago
Reply from Ryder Toys
Hello Zoe,
Thank you for sharing your positive experience with us! We're delighted to hear that our customer support team was able to assist you promptly and resolve the issue with your order.
It's wonderful to know that your daughter loves her new car and that you are equally pleased with it. Your satisfaction is our top priority, and we're thrilled to have met your expectations.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Thank you for sharing your positive experience with us! We're delighted to hear that our customer support team was able to assist you promptly and resolve the issue with your order.
It's wonderful to know that your daughter loves her new car and that you are equally pleased with it. Your satisfaction is our top priority, and we're thrilled to have met your expectations.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Jun. 4th, 2024
Danica
Absolutely thrilled with my experience with RyderToys! The quality of their toys is exceptional, and the attention to detail is remarkable. My order arrived promptly, and the customer service was top-notch. RyderToys has earned a loyal customer in me, and I highly recommend them to anyone in search of high-quality, imaginative toys. A fantastic company that truly values its customers!
1 year ago
Reply from Ryder Toys
Hi Danica,
Thank you so much for your enthusiastic review!
We are thrilled to hear about your positive experience with Ryder Toys. We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Thank you so much for your enthusiastic review!
We are thrilled to hear about your positive experience with Ryder Toys. We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Jun. 4th, 2024
W David Stevenson
Spent $900 for a buggy, spare battery and insurance.
The box was destroyed upon arrival. Missing the battery. Broken and unusable tire. Damaged frame and bumper. Scratched and hole in leather seat.
Customer service didn’t care and blamed it on FedEx. Said I’d have to pay shipping and restocking to send it back.
Unacceptable practice, their word and guarantee don’t mean anything.
5 months ago
Reply from Ryder Toys
Hello W David,
Thank you for bringing your concerns to our attention. We sincerely apologize for the distressing experience you had with your recent purchase.
We understand your frustration regarding the damaged and missing items. While damages during transit are sometimes beyond our control, we strive to ensure our customers are satisfied and fairly compensated.
Please be assured that we have already addressed your concern by issuing a full refund and you should see this back on your account.
If there is anything more we can do to make this right or if you have any further questions, please don't hesitate to reach out to our customer service team.
We hope to have the chance to serve you better in the future.
Thank you for bringing your concerns to our attention. We sincerely apologize for the distressing experience you had with your recent purchase.
We understand your frustration regarding the damaged and missing items. While damages during transit are sometimes beyond our control, we strive to ensure our customers are satisfied and fairly compensated.
Please be assured that we have already addressed your concern by issuing a full refund and you should see this back on your account.
If there is anything more we can do to make this right or if you have any further questions, please don't hesitate to reach out to our customer service team.
We hope to have the chance to serve you better in the future.
Jun. 21st, 2024
Susan
Our kids are really enjoying their new toy car. The battery life on it is fantastic. We are very pleased with our purchase so far!
5 months ago
Reply from Ryder Toys
Hello Susan,
Thank you so much for your wonderful feedback!
We are thrilled to hear that your kids are enjoying their new toy car and that the battery life has met your expectations.
It's always rewarding to hear feedback from customers about their experienced with our products and we appreciate you!
We look forward to doing business with you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Thank you so much for your wonderful feedback!
We are thrilled to hear that your kids are enjoying their new toy car and that the battery life has met your expectations.
It's always rewarding to hear feedback from customers about their experienced with our products and we appreciate you!
We look forward to doing business with you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Jun. 21st, 2024
paxpipe80
Trash company and trash product. Paid $800 dollars for one of their Jeeps for a Christmas gift for my daughter. Lasted just over a month before it stopped working. Noticed smoke from under the hood and found a frayed, smoking battery wire. Has been inoperable since. Given the runaround by this joke of a company for last several months. After numerous videos and emails, they decided to not stand behind their product at all, stating that "they don't warranty electrical problems". What a joke! Company should not be allowed to do business with the public.
5 months ago
Reply from Ryder Toys
Hello paxpipe80,
We are deeply sorry to hear about the issues you've experienced with your Jeep and the frustration it has caused. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this brought.
We take these concerns very seriously and want to ensure that your situation is addressed promptly. To prioritize your concern and make sure we resolve this matter, could you please provide your order details? This will allow us to review your case thoroughly and take the necessary steps to address the issue.
We appreciate your patience and are committed to making this right for you. Your satisfaction is our priority, please send us an email at support@rydertoys.com or reach our online live chat support at www.rydertoys.com for assistance on this matter!
Looking forward to your response!
We are deeply sorry to hear about the issues you've experienced with your Jeep and the frustration it has caused. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this brought.
We take these concerns very seriously and want to ensure that your situation is addressed promptly. To prioritize your concern and make sure we resolve this matter, could you please provide your order details? This will allow us to review your case thoroughly and take the necessary steps to address the issue.
We appreciate your patience and are committed to making this right for you. Your satisfaction is our priority, please send us an email at support@rydertoys.com or reach our online live chat support at www.rydertoys.com for assistance on this matter!
Looking forward to your response!
Jun. 6th, 2024
Damien Duringer
Like many others have said, the issue is quality. We loved the car for the 4 days that it worked then the steering stopped working. We have placed an order for a new control board and steering motor, but from reading others experiences it seems unlikely to change. This is an 800 dollar car, it’s completely ridiculous it would break from 8 hours of normal backyard use. What an absolute waste of money please do not engage in business with this company. The customer service is very bad, it will involve emailing a rep back and forth and them sending useless links to unrelated issues like making sure the battery is charged or taking off the steering wheel to see if something somehow got jammed in the steering motor.
6 months ago
Reply from Ryder Toys
Hello Damien,
Thank you for sharing your experience with us. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
We understand how disappointing it must be to have your car's steering stop working after only a few uses and we want to assure you that we are taking your concerns with urgency. The replacement control board and steering motor you ordered are being expedited and will be shipped to you as soon as possible.
Regarding the troubleshooting links provided by our customer service team, these steps are part of our standard process to identify the root cause of the issue and ensure that all potential problems are addressed comprehensively.
We are a small company committed to delivering high-quality products and excellent customer service. We take such matters seriously, and were committed to making things right for your family!
While we work this out, please feel free to reach out to us directly via live chat on our website, www.rydertoys.com.
Thank you for sharing your experience with us. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
We understand how disappointing it must be to have your car's steering stop working after only a few uses and we want to assure you that we are taking your concerns with urgency. The replacement control board and steering motor you ordered are being expedited and will be shipped to you as soon as possible.
Regarding the troubleshooting links provided by our customer service team, these steps are part of our standard process to identify the root cause of the issue and ensure that all potential problems are addressed comprehensively.
We are a small company committed to delivering high-quality products and excellent customer service. We take such matters seriously, and were committed to making things right for your family!
While we work this out, please feel free to reach out to us directly via live chat on our website, www.rydertoys.com.
Jun. 6th, 2024
charles chae
First impression is terrible. Bought the car weeks before my daughters 2nd birthday, after a week without a tracking number I call the support line and the rep tells me they don't have the pink color buggy in stock. Then they tell me their system does not allow them to change to another color and that I have to cancel the 1st order, and reorder the new buggy. So had to spend another $900.
The shipping DOES NOT arrive within 3-4 days, their fulfillment center prepares the car to be shipped in that window. My order in total took 16 days. They did not send the free customized license plate, the axle was bent but luckily they use cheap metal so I was able to bend it back with a wrench.
The instruction manual was not thorough and I also have 4 massive washers and have no idea where they go.
First ride just made my daughter slam her nose bridge into the front windshield bar due the auto abrupt wheel lock brake system that THEY DO NOT WARN ABOUT ANYWHERE ON MANUAL OR WEBSITE.
The build quality is bad and the "snap on" parts do not snap on so I will most likely have to drill them in with screws.
Paying $900 im regretting this buy and the short 30-90 day warranty + terrible reviews are concerning. I will follow up with another review after a few months...stay tuned folks
7 months ago
Reply from Ryder Toys
Hello Charles,
We would like to extend our apologies for what happened and please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
As a small family business, due to the high demand for our products, there are times when items may go out of stock as Ryder Toys continues to grow.
We apologize if you had to reorder a new car but we wanted to let you know that the initial order was successfully refunded back to your original payment method used. Additionally, the free custom license plate that was added to your new order was delivered by April 15th, we thank you for patiently waiting for this item since it may usually take 3-5 business days for the customization to be completed based on your request.
On the 4 washers that you found, these are extra pieces thrown on the hardware package for future use. All the models have an auto-locking brake. So once the kid removes foot from the gas pedal that car automatically begins braking to a stop for safety reasons.
Our goal is to ensure you feel valued and supported as a customer, despite the challenges you’ve faced. With that, we were able to process a gift card for the inconvenience that this has caused you. Your feedback is invaluable and will be used to improve our products and services.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
We would like to extend our apologies for what happened and please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
As a small family business, due to the high demand for our products, there are times when items may go out of stock as Ryder Toys continues to grow.
We apologize if you had to reorder a new car but we wanted to let you know that the initial order was successfully refunded back to your original payment method used. Additionally, the free custom license plate that was added to your new order was delivered by April 15th, we thank you for patiently waiting for this item since it may usually take 3-5 business days for the customization to be completed based on your request.
On the 4 washers that you found, these are extra pieces thrown on the hardware package for future use. All the models have an auto-locking brake. So once the kid removes foot from the gas pedal that car automatically begins braking to a stop for safety reasons.
Our goal is to ensure you feel valued and supported as a customer, despite the challenges you’ve faced. With that, we were able to process a gift card for the inconvenience that this has caused you. Your feedback is invaluable and will be used to improve our products and services.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Jun. 6th, 2024
Amber G
We got the Pink XXL UTV in December 2023 for Christmas for our 5 year old daughter, who loves to go fast and listen to Disney music. I triple checked all the specs on different sites and chose this one because of the weight/speed specs and it says it has a Touchscreen WITH Bluetooth (it STILL says this today 2/25/24 on the tech specs page under Specifications for this model ..after they've told me they would make sure everything is accurate on their site)! We were (and are still) very disappointed when it arrived with a basic, boring early 2000s touchscreen with NO Bluetooth! I was "offered" a $100 gift card to use for another purchase, but still have never actually received any sort of gift card! Plus, why would I ever buy anything else from here?! It's an okay ride in H, but in L gear it barely moves regardless of charge amount (she's well within the weight and age range listed)! Considering these things, plus waiting 3 months for our 'free car cover' (which is supposedly on its way now, after being told it was on back order multiple times and finding it in stock on the replacements page), I wish I hadn't wasted my money here! I have 17 emails back and forth with them and it got me nowhere! Don't waste your money with Ryder, buy somewhere else, and avoid the headache and disappointment!
8 months ago
Reply from Ryder Toys
Hi Amber,
Thank you for reaching out and sharing your detailed experience with us. We sincerely apologize for the disappointment and frustration you have encountered with your purchase.
We understand how important it is for the product to meet the advertised specifications, and we are truly sorry for the discrepancy regarding the MP4 player and Bluetooth features. Your feedback has highlighted the need for us to review and correct the specifications on our website to prevent future misunderstandings.
We also want to acknowledge the delay in shipping the free car cover. We encountered unexpected delays in our supply chain, but I assure you that we are doing everything possible to expedite the process.
We are committed to resolving this situation to your satisfaction. Our team will be reaching out to you directly to discuss possible remedies and ensure that we address all your concerns.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Thank you for reaching out and sharing your detailed experience with us. We sincerely apologize for the disappointment and frustration you have encountered with your purchase.
We understand how important it is for the product to meet the advertised specifications, and we are truly sorry for the discrepancy regarding the MP4 player and Bluetooth features. Your feedback has highlighted the need for us to review and correct the specifications on our website to prevent future misunderstandings.
We also want to acknowledge the delay in shipping the free car cover. We encountered unexpected delays in our supply chain, but I assure you that we are doing everything possible to expedite the process.
We are committed to resolving this situation to your satisfaction. Our team will be reaching out to you directly to discuss possible remedies and ensure that we address all your concerns.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Jun. 6th, 2024
Dan Green
I was initially worried that my only present for my kids will flop but Ryder Toys came through! I was glad to speak with their customer support, they were very hands on and transparent with availability as well.
11 months ago
Reply from Ryder Toys
Hey Dan,
We appreciate you for sharing your feedback with us! We are happy to know that your expectations were met!
At Ryder Toys, we strive to ensure that every customer has a positive experience, and your recognition of our efforts means a lot to us.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
We appreciate you for sharing your feedback with us! We are happy to know that your expectations were met!
At Ryder Toys, we strive to ensure that every customer has a positive experience, and your recognition of our efforts means a lot to us.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Jun. 4th, 2024
Tyler Atkinson Bantay, ILS
Bought a car for my niece but the color I want was out of stock. The customer support lady was apologetic and explained why the color I want was unavailable. She didn't have to but she gave my niece a free license plate as a birthday gift. Still, there's room for improvement like realtime update on inventory but their customer support representative are extremely helpful and nice.
1 year ago
Reply from Ryder Toys
Hello Tyler,
Thank you for sharing your recent experience with us!
As a small family business, due to the high demand for our products, there are times when items may go out of stock as Ryder Toys continues to grow.
We are continuously working on improvements to enhance our customers' shopping experience.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you for sharing your recent experience with us!
As a small family business, due to the high demand for our products, there are times when items may go out of stock as Ryder Toys continues to grow.
We are continuously working on improvements to enhance our customers' shopping experience.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Jun. 4th, 2024
Chris
Our car arrived just a few days after placing out order. It arrived just in time for our child's birthday party. Unfortunately the custom license plate took about 6 days to arrive, which was after the birthday party. We were bummed out the the custom license plate arrived separately from the car. Outside of that, our child loves her new ride! It's been great watching her drive around the drive way and back yard.
1 year ago
Reply from Ryder Toys
Hi Chris,
Thank you for sharing your recent experience with us. We're glad to hear that the car arrived on time for your child's birthday party and that she is enjoying her new ride!
We thank you for patiently waiting for the license plate since it may usually take 3-5 business days for the customization to be completed based on your request.
If you have any further questions or need assistance in the future, please don't hesitate to reach out via live chat at www.rydertoys.com or send our support team an email at support@rydertoys.com.
Thank you for sharing your recent experience with us. We're glad to hear that the car arrived on time for your child's birthday party and that she is enjoying her new ride!
We thank you for patiently waiting for the license plate since it may usually take 3-5 business days for the customization to be completed based on your request.
If you have any further questions or need assistance in the future, please don't hesitate to reach out via live chat at www.rydertoys.com or send our support team an email at support@rydertoys.com.
Jun. 6th, 2024
K.E. VA
Purchase the all wheel drive buggy for my boys - and let me tell you this truck has been awesome. It has all the bells and whistle to keep the boys entertained this summer. Our backyard is a bit rough (filled with holes and mounds) and this truck has been doing great. High quality product and highly recommend to other parents.
1 year ago
Reply from Ryder Toys
Hello K.E.,
Thank you so much for sharing your positive experience with our all wheel drive buggy! We are thrilled to hear that your boys are enjoying the truck and that it is performing well in your backyard.
We strive to provide customer satisfaction and excellence on every interaction and we are delighted to hear about your experience!
We look forward to doing business with you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Thank you so much for sharing your positive experience with our all wheel drive buggy! We are thrilled to hear that your boys are enjoying the truck and that it is performing well in your backyard.
We strive to provide customer satisfaction and excellence on every interaction and we are delighted to hear about your experience!
We look forward to doing business with you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Jun. 6th, 2024
Matt Heishman
Power wheels are not worth the money from this company. They do not stand behind their own warranty. Battery won’t hold charge in less than 3 months
2 months ago
Chris Yanders
Horrible product and customer support! DO NOT BUY FROM RYDER TOYS! You're child deserves quality, not something that breaks within a month of use! It's understanble when an issue happens but customer service will stone wall you! PLEASE STAY AWAY!
4 months ago
Dad Reviews Kathleen, GA
100% honest review after 6 months with a disappointed daughter.
We purchased the $899 24V AWD Buggy for my 3 year olds birthday present in April of 2023. Within 4 months of being driven in normal conditions around the backyard, the steering stopped working. I contacted customer service and they said it could either be the steering motor ($30) or the control board ($30), neither part refundable and an additional $10 shipping.
So, after waiting 3 months for the steering motor for that model to come in stock, we waited another month before receiving it… used, dirty, and broken. I contacted customer service and supplied pictures of the clearly used and broken part, to which they said a replacement would be mailed right away. It’s been another 3 weeks, and I keep getting told that “We’ll circle back to you when the fulfillment center lets us know it’s shipped.”
For $899, my 3 year old should have a car to play on for more than 4 months without it breaking down. For $899 a part that’s purchased for an addition $45 after shipping shouldn’t take 4 months to get and then be used and broken. For $899 plus an additional $45 I shouldn’t have to wait another month just for them to say they’re waiting on fulfillment to replace the used and broken part they shipped.
Honestly, and I’ve told them this myself, The company leaves me feeling like it’s a giant scam.
9 months ago Edited February 16, 2024
Reply from Ryder Toys
Hi Dad Reviews,
Thank you for sharing your honest review and feedback regarding your purchase of the 24V AWD Buggy. We sincerely apologize for the inconvenience and frustration you and your daughter have experienced, we are truly sorry to hear that you feel this way about our company.
We are a growing small family-owned business and we are actively working to ensure that the demand for our products and services is addressed accordingly. We strive to be transparent, reliable, and responsive in all our dealings.
Let's make things right! May we please know your order details such as your order number so we can look into this further and provide you with support?
Your satisfaction is our priority, please send us an email at support@rydertoys.com or reach our online live chat support at www.rydertoys.com for assistance on this matter!
We will prioritize your case and explore all other options! Looking forward to your response!
Thank you for sharing your honest review and feedback regarding your purchase of the 24V AWD Buggy. We sincerely apologize for the inconvenience and frustration you and your daughter have experienced, we are truly sorry to hear that you feel this way about our company.
We are a growing small family-owned business and we are actively working to ensure that the demand for our products and services is addressed accordingly. We strive to be transparent, reliable, and responsive in all our dealings.
Let's make things right! May we please know your order details such as your order number so we can look into this further and provide you with support?
Your satisfaction is our priority, please send us an email at support@rydertoys.com or reach our online live chat support at www.rydertoys.com for assistance on this matter!
We will prioritize your case and explore all other options! Looking forward to your response!
Jun. 6th, 2024
William Hollingsworth Mooresville, NC
We have had 2 cars now and through the ownership experience I have had to BEG the company for support. One worked fined and one worked for only a few months, battery issue. We emailed the company email we had many times with ZERO response. After countless attempts over many months I finally get a email back saying I could buy a new battery but after proving it was defective they said out of courtesy they would send me a new one for free, acting like they would do me a favor.
Fast froward to last month the car completely stopped working and I did every troubleshooting tip they have online and nothing works. I then called, spoke to a company representative and explained the situation. He said citing everything we have been through he would send a replacement car. The next day I get a email from the company saying they would not honor what their employee offered but would give me $150 off a new purchase which is a disrespectful offer. This company builds a subpar product and does not stand behind what their employees offer. They had every opportunity to make this right before I posted this but they have completely ignored my request. Buyer beware and buy from a reputable company.
10 months ago
Reply from Ryder Toys
Hi William,
We sincerely apologize for the difficulties you've faced and we understand how frustrating this situation must have been for you.
We are pleased to inform you that your concerns have been addressed. However, we want to ensure that all your issues are fully resolved. Our team is here to ensure that all of your concerns are looked into.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
We sincerely apologize for the difficulties you've faced and we understand how frustrating this situation must have been for you.
We are pleased to inform you that your concerns have been addressed. However, we want to ensure that all your issues are fully resolved. Our team is here to ensure that all of your concerns are looked into.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Jun. 4th, 2024
Marianne R Lincolnton, NC
Ryder Toys has tried to remove my review on trust pilot and now I'm even more disgruntled with them. Their customer service was very responsive but the actual business is terrible. We bought our son a dune buggy ($699) in August. The front axle broke from regular use within two weeks. I reached out to the company and it was covered under warranty... unfortunately the axle was not in stock for three months. They would not assist me finding the part wholesale, they would not refund the vehicle or give any money back unless I disassembled it and mailed it back to them (and also in doing that they make you sign a waiver saying if any pieces are missing they can hold you liable for thousands of dollars). Absolutely no help from them. Finally we got the part MONTHS later and now the vehicle is out of warranty, so if anything else is wrong with it we are just out of luck. Please spend your money elsewhere. We had a miserable two children on our hands and a sad bank account. It was ridiculous.
10 months ago
Reply from Ryder Toys
Hello Marianne,
Thank you for taking the time to share your experience with us.
We are committed to providing a positive experience for our customers and we understand how challenging it must have been to deal with this situation for such an extended period.
Regarding your review on Trustpilot, I want to clarify that we do not remove genuine customer reviews. Your feedback is valuable to us and helps us improve our products and services.
Our policy on returns and refunds was crafted to ensure fairness and customer satisfaction. Unfortunately, incorrectly disassembled returns pose a significant challenge for our business, costing us over $100,000 annually.
If there's more we can do to address your concerns, please don't hesitate to reach out to us via live chat at www.RyderToys.com.
Thank you for taking the time to share your experience with us.
We are committed to providing a positive experience for our customers and we understand how challenging it must have been to deal with this situation for such an extended period.
Regarding your review on Trustpilot, I want to clarify that we do not remove genuine customer reviews. Your feedback is valuable to us and helps us improve our products and services.
Our policy on returns and refunds was crafted to ensure fairness and customer satisfaction. Unfortunately, incorrectly disassembled returns pose a significant challenge for our business, costing us over $100,000 annually.
If there's more we can do to address your concerns, please don't hesitate to reach out to us via live chat at www.RyderToys.com.
Jun. 6th, 2024
CSchwab Flower Mound, TX
I ordered a Drift Cart for my kids for Christmas. On it's website, the weight capacity is listed at 150 lbs but when it arrived the spec sheet lists the weight capacity at 30kg (66 lbs). I've been trying to get a reply from the company for almost a week about sending it back and get either automated replies or messages saying "we're working on it". I wouldn't buy anything from Ryder Toys.
UPDATE: They finally replied and I have written confirmation from the company saying a full refund, rather than the amount paid less an exorbitant return fee ($130). Despite that, they still issued a refund of $130 less than what I paid for it. They delivered a damaged product with specs that did not match those provided only, and they don't want to issue a full refund. This company is AWFUL!
11 months ago Edited January 8, 2024
Reply from Ryder Toys
Hi Casey,
Thank you for bringing this matter to our attention and sharing your experience with us.
We would like to apologize for any frustration and inconvenience you have faced regarding the weight capacity discrepancy on your item of choice.
After revisiting your order, we can confirm that your full refund has been processed as requested.
We sincerely regret any confusion or miscommunication that may have occurred during this process. We strive to provide accurate information and excellent customer service, and your feedback is invaluable in helping us improve.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Thank you for bringing this matter to our attention and sharing your experience with us.
We would like to apologize for any frustration and inconvenience you have faced regarding the weight capacity discrepancy on your item of choice.
After revisiting your order, we can confirm that your full refund has been processed as requested.
We sincerely regret any confusion or miscommunication that may have occurred during this process. We strive to provide accurate information and excellent customer service, and your feedback is invaluable in helping us improve.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Jun. 6th, 2024
Veronica Pinch-Bazemore
Ryder has been amazing to work with and our son LOVES his go kart! We will definitely be repeat customers!!
6 months ago
Reply from Ryder Toys
Hello Veronica,
Thank you so much for your kind words! We are delighted to hear your feedback from our customer service and that your son is enjoying his go-kart. It's always wonderful to hear when our products bring joy and satisfaction to our customers.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Thank you so much for your kind words! We are delighted to hear your feedback from our customer service and that your son is enjoying his go-kart. It's always wonderful to hear when our products bring joy and satisfaction to our customers.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Jun. 4th, 2024
Josh Houston
Quality Control issues. It worked once, then stopped working. Support says they will ship you extra parts but never does. The backorder of the parts turns into weeks, then months. You are unable to return the product and are left with a 400-dollar paperweight and disappointed children.
6 months ago
Reply from Ryder Toys
Hello Josh,
We sincerely apologize for the trouble after a ride.
We take such matters seriously, and are committed to making things right for your family!
While we work this out, please feel free to reach out to us directly via live chat on our website, www.rydertoys.com.
Once again, we extend our sincerest apologies and thank you for your understanding.
We sincerely apologize for the trouble after a ride.
We take such matters seriously, and are committed to making things right for your family!
While we work this out, please feel free to reach out to us directly via live chat on our website, www.rydertoys.com.
Once again, we extend our sincerest apologies and thank you for your understanding.
Jun. 4th, 2024
Kyle Sharples Midlothian, VA
I purchased almost a year ago, steering motor failed day 2. they sent me the wrong replacement part, then ignored me. I've tried all over to find the part but everything is just a little bit off. WASTE of 1000 bucks and 40 plus hours trying to fix it. DO NOT WASTE YOUR MONEY! Please learn from my mistake.
8 months ago
Reply from Ryder Toys
Hello Kyle,
We apologize for the inconvenience you have experienced and please know that this is not the kind of experience we want any of our customers to have.
We understand the frustration that comes with waiting for the correct parts and the challenges of navigating warranty issues.
Your feedback helps us identify areas for improvement, and we appreciate your honesty. We assure you that we are taking steps to ensure that our customers receive the support they deserve.
We are delighted to let you know that all of your concerns have been addressed. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
We apologize for the inconvenience you have experienced and please know that this is not the kind of experience we want any of our customers to have.
We understand the frustration that comes with waiting for the correct parts and the challenges of navigating warranty issues.
Your feedback helps us identify areas for improvement, and we appreciate your honesty. We assure you that we are taking steps to ensure that our customers receive the support they deserve.
We are delighted to let you know that all of your concerns have been addressed. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Jun. 6th, 2024
Review Source
John Rod
I like how they treat customers like me on the phone, they were very helpful in answering all of my question.
5 months ago
Reply from Ryder Toys
Hello John,
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our customer service team. Our goal is to provide helpful and courteous support to all our customers, and we're glad we could assist you with your questions.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you again for choosing Ryder Toys!
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our customer service team. Our goal is to provide helpful and courteous support to all our customers, and we're glad we could assist you with your questions.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you again for choosing Ryder Toys!
Jun. 21st, 2024
Katie Peoria, AZ
Cautionary tale, 4 months, still no functioning toy. If things go well with this company right from the start, you may have a good product and no issues. If anything goes wrong at all, send it back immediately and go somewhere else. Our toy was delivered without a steering wheel or hubcaps. They should have had the part in the mail within a week, or a replacement sent out and a shipping label sent to us to return the defective product. Neither occured. Multiple calls and emails later, still no resolution. The reviews on their website do not reflect reality, they do not post any negative reviews, if you want reality, go to the BBB website.
1 year ago
Reply from Ryder Toys
Hi Katie,
Thank you for bringing this matter to our attention. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
We are sorry to hear that the toy arrived with missing parts and pieces, we take these matters with urgency and ensure that your concerns are all addressed.
It's important to note that while 1-star reviews can certainly stand out, they represent a very small percentage of our total orders on a monthly basis. In fact, less than 1% of our customers choose to file a complaint or leave a negative review. We are proud of the vast majority of our satisfied customers who have had positive experiences with our products and services.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
Thank you for bringing this matter to our attention. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
We are sorry to hear that the toy arrived with missing parts and pieces, we take these matters with urgency and ensure that your concerns are all addressed.
It's important to note that while 1-star reviews can certainly stand out, they represent a very small percentage of our total orders on a monthly basis. In fact, less than 1% of our customers choose to file a complaint or leave a negative review. We are proud of the vast majority of our satisfied customers who have had positive experiences with our products and services.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
Jun. 6th, 2024
Jonathan McPhee Nolensville, TN
Terrible company. Worst customer service ever. We placed an order and have not received it yet... it's been way out of their 'processing/shipping' timelines advertised on their site. We cannot get a hold of anyone. Feels like a scam.
11 months ago
Reply from Ryder Toys
Hello Jonathan,
Thank you for reaching out and sharing your concerns with us.
After reviewing your order, we found that the shipment was delayed due to the high volume of orders during the holiday season. However, we are pleased to inform you that your item has now been delivered by December 21st.
We are a small, growing company, and your feedback is invaluable to us as we strive to improve our services. We genuinely regret any inconvenience this delay may have caused you.
If there's more we can do to address your concerns, please don't hesitate to reach out to us via live chat at www.RyderToys.com.
Thank you for reaching out and sharing your concerns with us.
After reviewing your order, we found that the shipment was delayed due to the high volume of orders during the holiday season. However, we are pleased to inform you that your item has now been delivered by December 21st.
We are a small, growing company, and your feedback is invaluable to us as we strive to improve our services. We genuinely regret any inconvenience this delay may have caused you.
If there's more we can do to address your concerns, please don't hesitate to reach out to us via live chat at www.RyderToys.com.
Jun. 6th, 2024
Jess Wachtel Garden Grove, CA
Terrible product and terrible customer service and they filter their reviews. They had a product advertised as a two seater when it could hardly fit a 2 year old and a stuffed animal. Once we complained, they updated their website and took off the dimensions. They are impossible to get a hold of and they charge return shipping AND a restocking fee. Feels like a sham. After having read reviews OFF their website, my beliefs feel pretty confirmed. Get your product elsewhere.
1 year ago
Reply from Ryder Toys
Hello Jess,
We deeply regret that our product and service did not meet your expectations.
We take these matters seriously, and we are pleased to inform you that your returned item has been received accordingly.
It's important to note that while 1-star reviews can certainly stand out, they represent a very small percentage of our total orders on a monthly basis. In fact, less than 1% of our customers choose to file a complaint or leave a negative review. We are proud of the vast majority of our satisfied customers who have had positive experiences with our products and services.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
We deeply regret that our product and service did not meet your expectations.
We take these matters seriously, and we are pleased to inform you that your returned item has been received accordingly.
It's important to note that while 1-star reviews can certainly stand out, they represent a very small percentage of our total orders on a monthly basis. In fact, less than 1% of our customers choose to file a complaint or leave a negative review. We are proud of the vast majority of our satisfied customers who have had positive experiences with our products and services.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
Jun. 6th, 2024
Review Source
Gin San Diego, CA
Extremely please with our all wheel drive buggy! Customer service was great with helping us order a custom license plate for our granddaughter!
1 year ago
Reply from Ryder Toys
Hey Gin,
Thank you so much for sharing your positive experience with us!
Your satisfaction is our top priority, and it's wonderful to know that we could help make your purchase special.
If you have any further questions or need assistance in the future, please don't hesitate to reach out via live chat at www.rydertoys.com or send our support team an email at support@rydertoys.com.
Thank you so much for sharing your positive experience with us!
Your satisfaction is our top priority, and it's wonderful to know that we could help make your purchase special.
If you have any further questions or need assistance in the future, please don't hesitate to reach out via live chat at www.rydertoys.com or send our support team an email at support@rydertoys.com.
Jun. 4th, 2024
Courtney San Diego, CA
Horrible company! We bought a $900 atv from here for it to blow up after three months, We kept reaching out to customer service to order replacement motors and they were not helpful and kept saying 3 to 4 weeks, they have been saying this for 4 months now! So basically we wasted $900.00 . Don't shop here.
1 year ago
Reply from Ryder Toys
Hello Courtney,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your ATV purchase.
We understand how disappointing it must be to have your ATV break down after a few uses and to face delays in receiving the intended replacement parts. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
As a small family business, due to the high demand for our products, there are times when items may go out of stock as Ryder Toys continues to grow.
To resolve this issue promptly, we will ensure that your case is prioritized. Could you please provide me with your order details and any reference numbers you have from your previous communications? This will help us expedite the process and find a solution as quickly as possible.
Let us make this right for you. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your ATV purchase.
We understand how disappointing it must be to have your ATV break down after a few uses and to face delays in receiving the intended replacement parts. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
As a small family business, due to the high demand for our products, there are times when items may go out of stock as Ryder Toys continues to grow.
To resolve this issue promptly, we will ensure that your case is prioritized. Could you please provide me with your order details and any reference numbers you have from your previous communications? This will help us expedite the process and find a solution as quickly as possible.
Let us make this right for you. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Jun. 4th, 2024
David McCann Mount Vernon, OH
Been waiting for a replacement steering wheel for weeks, was under warranty.
Even purchased one because of the wait!
Still waiting on both 2 weeks later.
I’m 63 years old and my grandson can’t ride his Jeep for weeks now. The poorest customer service I have ever encountered in my life!
Excuses, excuses!!!
Can someone out help???
1 year ago
Reply from Ryder Toys
Hello David,
As a small growing business, we are actively working to ensure that the demand for our products and services is addressed accordingly.
Please know that we take your feedback and are committed to resolving this matter as swiftly as possible. Our goal is to ensure you feel valued and supported as a customer, despite the challenges you’ve faced.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
As a small growing business, we are actively working to ensure that the demand for our products and services is addressed accordingly.
Please know that we take your feedback and are committed to resolving this matter as swiftly as possible. Our goal is to ensure you feel valued and supported as a customer, despite the challenges you’ve faced.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Jun. 4th, 2024
Gerry Stark West Lebanon, NH
Toy broke within a week. Ryder Toys has been promising to replace the part for 3 months now. Keeps saying it will be shipped in two weeks. I've got that same response multiple times now with no replacement part.
1 year ago
Reply from Ryder Toys
Hi Gerry,
Thank you for bringing this matter to our attention.
As a small growing business, we are actively working to ensure that the demand for our products and services is addressed accordingly.
We understand how disappointing it is to have a toy break within a week and to experience such a prolonged wait for a resolution. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Thank you for bringing this matter to our attention.
As a small growing business, we are actively working to ensure that the demand for our products and services is addressed accordingly.
We understand how disappointing it is to have a toy break within a week and to experience such a prolonged wait for a resolution. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Jun. 6th, 2024
Jason Polcaro Walpole, MA
Axel broke after 2 hours and haven’t received part in 3 months. $800 later and still no resolution.
1 year ago
Reply from Ryder Toys
Hi Jason,
We deeply regret that our product did not meet your expectations after a few uses.
We take these matters seriously, and we are pleased to inform you that your returned item has been received accordingly and the refund process was completed smoothly.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
We deeply regret that our product did not meet your expectations after a few uses.
We take these matters seriously, and we are pleased to inform you that your returned item has been received accordingly and the refund process was completed smoothly.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
Jun. 4th, 2024
