Ryder Toys
3.3
3.3
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Gin San Diego, CA
Extremely please with our all wheel drive buggy! Customer service was great with helping us order a custom license plate for our granddaughter!
1 year ago
Reply from Ryder Toys
Hey Gin,
Thank you so much for sharing your positive experience with us!
Your satisfaction is our top priority, and it's wonderful to know that we could help make your purchase special.
If you have any further questions or need assistance in the future, please don't hesitate to reach out via live chat at www.rydertoys.com or send our support team an email at support@rydertoys.com.
Thank you so much for sharing your positive experience with us!
Your satisfaction is our top priority, and it's wonderful to know that we could help make your purchase special.
If you have any further questions or need assistance in the future, please don't hesitate to reach out via live chat at www.rydertoys.com or send our support team an email at support@rydertoys.com.
Jun. 4th, 2024
Gary
The batteries did not last a year, went to Interstate Batteries and they took care of the problem.
5 months ago
Reply from Ryder Toys
Hi Gary,
We’re sorry to hear about the battery issue and appreciate your feedback. While our standard battery warranty is 90 days, we know how important it is to keep your ride going!
We’re glad you found a solution with Interstate Batteries, but if there’s anything we can do to improve your experience, please reach out to us at support@rydertoys.com. We’d love the chance to help!
We’re sorry to hear about the battery issue and appreciate your feedback. While our standard battery warranty is 90 days, we know how important it is to keep your ride going!
We’re glad you found a solution with Interstate Batteries, but if there’s anything we can do to improve your experience, please reach out to us at support@rydertoys.com. We’d love the chance to help!
Feb. 14th, 2025
Matt Heishman
Power wheels are not worth the money from this company. They do not stand behind their own warranty. Battery won’t hold charge in less than 3 months
6 months ago
Reply from Ryder Toys
Hi Matt,
We’re sorry for your frustration and appreciate your feedback. While our battery warranty is 90 days, we know how important it is to keep your ride going! That’s why we sent you a replacement battery, even beyond the warranty period.
If there’s anything else we can do to improve your experience, feel free to reach out at support@rydertoys.com. We’re here to help and appreciate the chance to make things right!
We’re sorry for your frustration and appreciate your feedback. While our battery warranty is 90 days, we know how important it is to keep your ride going! That’s why we sent you a replacement battery, even beyond the warranty period.
If there’s anything else we can do to improve your experience, feel free to reach out at support@rydertoys.com. We’re here to help and appreciate the chance to make things right!
Feb. 14th, 2025
Kyle Sharples Midlothian, VA
I purchased almost a year ago, steering motor failed day 2. they sent me the wrong replacement part, then ignored me. I've tried all over to find the part but everything is just a little bit off. WASTE of 1000 bucks and 40 plus hours trying to fix it. DO NOT WASTE YOUR MONEY! Please learn from my mistake.
1 year ago
Reply from Ryder Toys
Hello Kyle,
We apologize for the inconvenience you have experienced and please know that this is not the kind of experience we want any of our customers to have.
We understand the frustration that comes with waiting for the correct parts and the challenges of navigating warranty issues.
Your feedback helps us identify areas for improvement, and we appreciate your honesty. We assure you that we are taking steps to ensure that our customers receive the support they deserve.
We are delighted to let you know that all of your concerns have been addressed. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
We apologize for the inconvenience you have experienced and please know that this is not the kind of experience we want any of our customers to have.
We understand the frustration that comes with waiting for the correct parts and the challenges of navigating warranty issues.
Your feedback helps us identify areas for improvement, and we appreciate your honesty. We assure you that we are taking steps to ensure that our customers receive the support they deserve.
We are delighted to let you know that all of your concerns have been addressed. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Jun. 6th, 2024
Jonathan McPhee Nolensville, TN
Terrible company. Worst customer service ever. We placed an order and have not received it yet... it's been way out of their 'processing/shipping' timelines advertised on their site. We cannot get a hold of anyone. Feels like a scam.
1 year ago
Reply from Ryder Toys
Hello Jonathan,
Thank you for reaching out and sharing your concerns with us.
After reviewing your order, we found that the shipment was delayed due to the high volume of orders during the holiday season. However, we are pleased to inform you that your item has now been delivered by December 21st.
We are a small, growing company, and your feedback is invaluable to us as we strive to improve our services. We genuinely regret any inconvenience this delay may have caused you.
If there's more we can do to address your concerns, please don't hesitate to reach out to us via live chat at www.RyderToys.com.
Thank you for reaching out and sharing your concerns with us.
After reviewing your order, we found that the shipment was delayed due to the high volume of orders during the holiday season. However, we are pleased to inform you that your item has now been delivered by December 21st.
We are a small, growing company, and your feedback is invaluable to us as we strive to improve our services. We genuinely regret any inconvenience this delay may have caused you.
If there's more we can do to address your concerns, please don't hesitate to reach out to us via live chat at www.RyderToys.com.
Jun. 6th, 2024
Courtney San Diego, CA
Horrible company! We bought a $900 atv from here for it to blow up after three months, We kept reaching out to customer service to order replacement motors and they were not helpful and kept saying 3 to 4 weeks, they have been saying this for 4 months now! So basically we wasted $900.00 . Don't shop here.
1 year ago
Reply from Ryder Toys
Hello Courtney,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your ATV purchase.
We understand how disappointing it must be to have your ATV break down after a few uses and to face delays in receiving the intended replacement parts. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
As a small family business, due to the high demand for our products, there are times when items may go out of stock as Ryder Toys continues to grow.
To resolve this issue promptly, we will ensure that your case is prioritized. Could you please provide me with your order details and any reference numbers you have from your previous communications? This will help us expedite the process and find a solution as quickly as possible.
Let us make this right for you. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your ATV purchase.
We understand how disappointing it must be to have your ATV break down after a few uses and to face delays in receiving the intended replacement parts. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
As a small family business, due to the high demand for our products, there are times when items may go out of stock as Ryder Toys continues to grow.
To resolve this issue promptly, we will ensure that your case is prioritized. Could you please provide me with your order details and any reference numbers you have from your previous communications? This will help us expedite the process and find a solution as quickly as possible.
Let us make this right for you. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Jun. 4th, 2024
David McCann Mount Vernon, OH
Been waiting for a replacement steering wheel for weeks, was under warranty.
Even purchased one because of the wait!
Still waiting on both 2 weeks later.
I’m 63 years old and my grandson can’t ride his Jeep for weeks now. The poorest customer service I have ever encountered in my life!
Excuses, excuses!!!
Can someone out help???
1 year ago
Reply from Ryder Toys
Hello David,
As a small growing business, we are actively working to ensure that the demand for our products and services is addressed accordingly.
Please know that we take your feedback and are committed to resolving this matter as swiftly as possible. Our goal is to ensure you feel valued and supported as a customer, despite the challenges you’ve faced.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
As a small growing business, we are actively working to ensure that the demand for our products and services is addressed accordingly.
Please know that we take your feedback and are committed to resolving this matter as swiftly as possible. Our goal is to ensure you feel valued and supported as a customer, despite the challenges you’ve faced.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Jun. 4th, 2024
Review Source
John Rod
I like how they treat customers like me on the phone, they were very helpful in answering all of my question.
9 months ago
Reply from Ryder Toys
Hello John,
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our customer service team. Our goal is to provide helpful and courteous support to all our customers, and we're glad we could assist you with your questions.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you again for choosing Ryder Toys!
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our customer service team. Our goal is to provide helpful and courteous support to all our customers, and we're glad we could assist you with your questions.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you again for choosing Ryder Toys!
Jun. 21st, 2024
Gerry Stark West Lebanon, NH
Toy broke within a week. Ryder Toys has been promising to replace the part for 3 months now. Keeps saying it will be shipped in two weeks. I've got that same response multiple times now with no replacement part.
1 year ago
Reply from Ryder Toys
Hi Gerry,
Thank you for bringing this matter to our attention.
As a small growing business, we are actively working to ensure that the demand for our products and services is addressed accordingly.
We understand how disappointing it is to have a toy break within a week and to experience such a prolonged wait for a resolution. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Thank you for bringing this matter to our attention.
As a small growing business, we are actively working to ensure that the demand for our products and services is addressed accordingly.
We understand how disappointing it is to have a toy break within a week and to experience such a prolonged wait for a resolution. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Jun. 6th, 2024
Randall Weeks
The toy will break within a couple rides and they can’t get parts. DONT WASTE YOUR MONEY.
4 months ago
Reply from Ryder Toys
Hi Randall,
We’re truly sorry for your frustration and understand how disappointing this experience has been. That’s not the level of service we aim to provide, and we appreciate you bringing it to our attention.
Our customer service team has been in contact with you to address your queries, and we understand where you are coming from when waiting for a vital part that needs replacement. As a small family business, we are working diligently to keep up with the demand for parts and models. Uncontrollable factors like shipping can sometimes add to the wait time and is out of our scope.
Our goal is to ensure every customer has a great experience with our products, and we’d love the opportunity to make this right. Please reach out to our support team at support@rydertoys.com with your order details, and we’ll do everything we can to find a solution for you.
Your feedback helps us improve, and we genuinely appreciate the chance to assist you.
We’re truly sorry for your frustration and understand how disappointing this experience has been. That’s not the level of service we aim to provide, and we appreciate you bringing it to our attention.
Our customer service team has been in contact with you to address your queries, and we understand where you are coming from when waiting for a vital part that needs replacement. As a small family business, we are working diligently to keep up with the demand for parts and models. Uncontrollable factors like shipping can sometimes add to the wait time and is out of our scope.
Our goal is to ensure every customer has a great experience with our products, and we’d love the opportunity to make this right. Please reach out to our support team at support@rydertoys.com with your order details, and we’ll do everything we can to find a solution for you.
Your feedback helps us improve, and we genuinely appreciate the chance to assist you.
Feb. 14th, 2025
Jason Polcaro Walpole, MA
Axel broke after 2 hours and haven’t received part in 3 months. $800 later and still no resolution.
1 year ago
Reply from Ryder Toys
Hi Jason,
We deeply regret that our product did not meet your expectations after a few uses.
We take these matters seriously, and we are pleased to inform you that your returned item has been received accordingly and the refund process was completed smoothly.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
We deeply regret that our product did not meet your expectations after a few uses.
We take these matters seriously, and we are pleased to inform you that your returned item has been received accordingly and the refund process was completed smoothly.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
Jun. 4th, 2024
