Ryder Toys
4.2
4.2
Kevin Ward
The granddaughter loves it. Works great it lasted a few hours of running. Definitely pleased.
Thanks
8 months ago
Reply from Ryder Toys
Hi Kevin,
We're so happy to hear your granddaughter loves it and that you're pleased with how it's performing!
Thank you for taking the time to share your experience with us.
We're so happy to hear your granddaughter loves it and that you're pleased with how it's performing!
Thank you for taking the time to share your experience with us.
Jul. 11th, 2025
Review Source
Julie Paxton
After two days the battery won’t stay charged and we have to take it out to get it to charge at all. The bumper bracket on one side broke off and we can not put it back on and the side mirrors broke off after the first use.Also the radio never worked on it and the start button is stuck. For the price we thought this one would for sure last longer should have just bought the Power wheels one. The cover is also so big for it that it lets water in.
9 months ago
Tyler Fallert
Have had nothing but good things from Ryder toys easy to talk too fast response to questions quick to ship it to me as well
10 months ago
Review Source
Ryan Neumeister
Kids just got these and have been using them for a week. They are really pushing the limits on driving over rocks and dirt, but so far so good!
8 months ago
Reply from Ryder Toys
Hi Ryan,
Thanks for the awesome feedback! We're glad to hear the kids are putting their ride to the test and having a blast.
Let us know if you ever need anything. We’re always here to help!
Thanks for the awesome feedback! We're glad to hear the kids are putting their ride to the test and having a blast.
Let us know if you ever need anything. We’re always here to help!
Jul. 11th, 2025
Ltomanek
I would give 0 if I could!!! I ordered a pink truck Dec 10th. Immediately $836 was charged. I got emails saying my order was received and allow 3-4 days for shipping and tracking email. Still nothing 11 days later. I’ve called the company numerous times. I got one person to answer who said they would look into where it’s at and return my call and email me within an hour. Nothing and that was 24hours ago. I’ve sent emails for 2 days with 0 responses. I tried their online chat system. I was told I’d get a response with 9 min. That was 24 hours ago with no response. I finally got a hold of someone else today who told me it was out of stock they were so sorry. Mind you this was my child’s only wish from Santa and her only gift! Sorry doesn’t help. No one contacted me to tell me it was out of stock. Their website still states 5 pink trucks IN STOCK. No one has even attempted to refund my money. Now it’s too late to order a pink car from elsewhere and receive it. This company is a joke!!! DO MOT BUY FROM THEM. They should ashamed and from other reviews… they should be put out of business. I fear I will never get my $836 back either.
1 year ago
Reply from Ryder Toys
Hello,
We’re truly sorry for the frustration and disappointment you experienced with your order. We always strive to respond within our standard turnaround time of 24-72 business hours, and we regret that you had to wait longer than expected.
Upon reviewing our records, we can confirm that your order was fully refunded, and the funds should have been returned to your original payment method. We understand how important this gift was for you, and we truly regret that we were unable to fulfill your order as planned.
If there’s anything else we can do to assist you or improve your experience, please don’t hesitate to reach out to us at support@rydertoys.com. We truly appreciate the opportunity to do better and hope to serve you better in the future.
We’re truly sorry for the frustration and disappointment you experienced with your order. We always strive to respond within our standard turnaround time of 24-72 business hours, and we regret that you had to wait longer than expected.
Upon reviewing our records, we can confirm that your order was fully refunded, and the funds should have been returned to your original payment method. We understand how important this gift was for you, and we truly regret that we were unable to fulfill your order as planned.
If there’s anything else we can do to assist you or improve your experience, please don’t hesitate to reach out to us at support@rydertoys.com. We truly appreciate the opportunity to do better and hope to serve you better in the future.
Feb. 14th, 2025
Aaron Lee
I wish I would’ve read all of the other 1 star reviews. We’ve experienced the same issue with our 24v buggie. It arrived with broken tail lights, a remote that will not stay connected and a touch screen radio that doesn’t work.
It stops dangerously sudden. So much that my 6 year old hit her face on the windshield frame. The turn radius is that of a school bus.
After much back and forth, I received a new remote and screen but no instructions on how to install. I called to ask for instructions and they said they would send right away but never did. They also said they couldn’t send me new tail lights that arrived crushed.
I’ve never been so disappointed with an experience and feel like I wasted $900 dollars on a worthless power wheel.
Please trust the 1 start reviews and don’t be sorry like I am.
1 year ago
Reply from Ryder Toys
Hi Aaron,
We’re sorry your experience hasn’t been as smooth as the ride should be! That’s not the adventure we want for our customers, and we truly appreciate you bringing this to our attention.
While we’re glad we could send a new remote and screen, we know missing instructions and tail lights are frustrating. We encourage you to follow up if you need further assistance, and we’ll be happy to check on any outstanding issues for you—please reach out to support@rydertoys.com, and we’ll do our best to get things sorted.
Your feedback helps us improve, and we’d love the chance to turn this around. Let’s get your little rider back on the road!
We’re sorry your experience hasn’t been as smooth as the ride should be! That’s not the adventure we want for our customers, and we truly appreciate you bringing this to our attention.
While we’re glad we could send a new remote and screen, we know missing instructions and tail lights are frustrating. We encourage you to follow up if you need further assistance, and we’ll be happy to check on any outstanding issues for you—please reach out to support@rydertoys.com, and we’ll do our best to get things sorted.
Your feedback helps us improve, and we’d love the chance to turn this around. Let’s get your little rider back on the road!
Feb. 14th, 2025
Chad McLean
I am so greatly disappointed... this is not a quality product. It is clunky and cheaply made. The price point on this product is far too high because I have had nothing but problems.
- There are deep scratches on the hood from shipping.
- I never received the custom license plate even after reaching out multiple times.
- Multiple mounting locations for parts are broken.
- Multiple mounting locations are stripped so screws are not tight
- Two out of the four brackets for the battery are broken.
- The lights on the bully bar do not work and the bully bar will not seat into its mounting locations appropriately.
- The rear drive motors were wired incorrectly causing the vehicle to not drive. I had to unplug and switch wires.
- The FM radio does not work.
- After less than 30 minutes of play on pavement the steering motor broke. Now I am unable to steer the vehicle using the remote and this is one of the main reasons that I purchased this product.
This was a birthday gift for my son and at this point I am regretting my purchase. We are unable to use this expensive item now because my son cannot manually steer it on his own yet.
1 year ago
Reply from Ryder Toys
Hi Chad,
We’re truly sorry for the issues you’ve experienced, especially for such an important gift. We understand how frustrating this must be, and we appreciate your patience as we worked to resolve it.
As agreed, a partial refund has been processed as compensation, and the necessary parts have been shipped to help get your son’s ride back in action. If there’s anything else we can do to improve your experience, please don’t hesitate to reach out to us at support@rydertoys.com.
Thank you for giving us the opportunity to make things right—we truly appreciate you!
We’re truly sorry for the issues you’ve experienced, especially for such an important gift. We understand how frustrating this must be, and we appreciate your patience as we worked to resolve it.
As agreed, a partial refund has been processed as compensation, and the necessary parts have been shipped to help get your son’s ride back in action. If there’s anything else we can do to improve your experience, please don’t hesitate to reach out to us at support@rydertoys.com.
Thank you for giving us the opportunity to make things right—we truly appreciate you!
Feb. 14th, 2025
Oh, ya know...
While I can appreciate what Ryder is trying to do, they are junk for the price. Higher price does not == better.
For starters their link in the follow up email to leave a review is non existent.
The real problem though is how they engineered this things. With in 5 minutes my daughter buster her face on the steering wheel. When driving the car, and then taking your foot off the accelerator the vehicle wheels lock up as if one were slamming on the breaks, instead of the car easing to a stop the wheels lock up and she was thrown into the steering wheel busting her face. She is now terrified of the near $1000 purchase.
I guess what they say is true, a declining empire produces crap masquerading as something grand.
1 year ago
Reply from Ryder Toys
Hi,
We’re truly sorry to hear about your experience—your child’s safety and enjoyment are our top priorities, and we never want a ride to end in fear. We appreciate your honest feedback, as it helps us continue improving our designs for a smoother and safer experience.
We’d love the opportunity to make this right and we encourage you to follow up if you need further assistance, and we’ll be happy to check on any outstanding issues for you. Please reach out to us at support@rydertoys.com with your order details, and our team will do everything we can to help. Your feedback is invaluable, and we appreciate the chance to turn this around for you.
We’re truly sorry to hear about your experience—your child’s safety and enjoyment are our top priorities, and we never want a ride to end in fear. We appreciate your honest feedback, as it helps us continue improving our designs for a smoother and safer experience.
We’d love the opportunity to make this right and we encourage you to follow up if you need further assistance, and we’ll be happy to check on any outstanding issues for you. Please reach out to us at support@rydertoys.com with your order details, and our team will do everything we can to help. Your feedback is invaluable, and we appreciate the chance to turn this around for you.
Feb. 14th, 2025
grayson thomas
I've went back and forth with customer service since day one. It came out of the box with reverse not working and three of four motors broke within the first week. Advertisement shows it going over tree stumps but these simply broke driving on the street in our cul-de-sac. I'd hate to see how fast it broke if you were to d anything they actually advertise. They constantly tell you parts are on the way and to look for a shipping number but that doesn't happen. I've dealt with this since Christmas and still don't have the reverse so the car isn't usable. I've tried to get my money back and send the car back multiple times and they won't do that either. Don't waste your money on this over priced buggy!
1 year ago
Reply from Ryder Toys
Hi Grayson,
We’re sorry to hear about your experience—that’s not the adventure we want for our customers. We know how frustrating it is when expectations aren’t met, and we appreciate you sharing your concerns.
We see that your replacement parts have been delivered, and we’d love to help ensure everything is working properly. If you need any assistance with installation or have any other concerns, please reach out to us at support@rydertoys.com—we’re happy to help!
Your feedback helps us improve, and we truly appreciate the chance to turn this around.
We’re sorry to hear about your experience—that’s not the adventure we want for our customers. We know how frustrating it is when expectations aren’t met, and we appreciate you sharing your concerns.
We see that your replacement parts have been delivered, and we’d love to help ensure everything is working properly. If you need any assistance with installation or have any other concerns, please reach out to us at support@rydertoys.com—we’re happy to help!
Your feedback helps us improve, and we truly appreciate the chance to turn this around.
Feb. 14th, 2025
Cgoebel
I bought two of the AWD buggy's on November 21st, 2023 for my boys Christmas presents. They maybe rode them 2 times during the winter months for very short periods. Once it got warm they were ready to ride them and absolutely loved them. As a side note, 2 years ago I bought my son a John Deere gator for $400 that has had zero issues. I wanted to purchase these buggy's though for a car that could drive through anything-like snow, etc. which the John Deere gator can't do and I thought they'd have these for YEARS to justify the price. Fast forward to May 2024, only 2 months of riding these and they both within 2 weeks of each other started making a horrible grinding noise when they come to a stop. After reaching out to the company and sending videos of the issue they informed me that my warranty was up in February and that the front left motor has to be replaced on both vehicles. Oh, and also these items are out of stock and won't be back in stock for 3 weeks, if that or it could be longer. For the amount of money I spent, $1577.00 to be exact, this is unacceptable!! That should be covered and why is this happening after 2 months of use?! I'd rather return the product if that's the case and spend my money elsewhere. So we have to spend even more money to fix the issue that came after only 2 months. I am sure this will not be the first and only issue that comes up. More money doesn't always mean better quality!!! After seeing all the horrible reviews for this company and their products I regret buying these so much and I hope others see all these reviews before making a purchase.
1 year ago
Reply from Ryder Toys
Hello Cara,
Thank you for reaching out and sharing your experience. We understand how frustrating this situation must be, especially after making such an investment for your boys' enjoyment.
We want to acknowledge your concerns and assure you that we take them very seriously. According to our records, we addressed your issue in May and provided support, including a successful refund for the amount that was discussed.
We are genuinely sorry for the inconvenience and disappointment caused by the issues with the Buggies. We strive to provide high-quality products, and please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
Additionally, it's important to note that while 1-star reviews can certainly stand out, they represent a very small percentage of our total orders on a monthly basis. In fact, less than 1% of our customers choose to file a complaint or leave a negative review. We are proud of the vast majority of our satisfied customers who have had positive experiences with our products and services.
If there is anything more we can do to make this right or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thank you for reaching out and sharing your experience. We understand how frustrating this situation must be, especially after making such an investment for your boys' enjoyment.
We want to acknowledge your concerns and assure you that we take them very seriously. According to our records, we addressed your issue in May and provided support, including a successful refund for the amount that was discussed.
We are genuinely sorry for the inconvenience and disappointment caused by the issues with the Buggies. We strive to provide high-quality products, and please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
Additionally, it's important to note that while 1-star reviews can certainly stand out, they represent a very small percentage of our total orders on a monthly basis. In fact, less than 1% of our customers choose to file a complaint or leave a negative review. We are proud of the vast majority of our satisfied customers who have had positive experiences with our products and services.
If there is anything more we can do to make this right or if you have any further questions, please don't hesitate to reach out to our customer service team.
Jul. 4th, 2024
Damien Duringer
Like many others have said, the issue is quality. We loved the car for the 4 days that it worked then the steering stopped working. We have placed an order for a new control board and steering motor, but from reading others experiences it seems unlikely to change. This is an 800 dollar car, it’s completely ridiculous it would break from 8 hours of normal backyard use. What an absolute waste of money please do not engage in business with this company. The customer service is very bad, it will involve emailing a rep back and forth and them sending useless links to unrelated issues like making sure the battery is charged or taking off the steering wheel to see if something somehow got jammed in the steering motor.
1 year ago
Reply from Ryder Toys
Hello Damien,
Thank you for sharing your experience with us. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
We understand how disappointing it must be to have your car's steering stop working after only a few uses and we want to assure you that we are taking your concerns with urgency. The replacement control board and steering motor you ordered are being expedited and will be shipped to you as soon as possible.
Regarding the troubleshooting links provided by our customer service team, these steps are part of our standard process to identify the root cause of the issue and ensure that all potential problems are addressed comprehensively.
We are a small company committed to delivering high-quality products and excellent customer service. We take such matters seriously, and were committed to making things right for your family!
While we work this out, please feel free to reach out to us directly via live chat on our website, www.rydertoys.com.
Thank you for sharing your experience with us. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
We understand how disappointing it must be to have your car's steering stop working after only a few uses and we want to assure you that we are taking your concerns with urgency. The replacement control board and steering motor you ordered are being expedited and will be shipped to you as soon as possible.
Regarding the troubleshooting links provided by our customer service team, these steps are part of our standard process to identify the root cause of the issue and ensure that all potential problems are addressed comprehensively.
We are a small company committed to delivering high-quality products and excellent customer service. We take such matters seriously, and were committed to making things right for your family!
While we work this out, please feel free to reach out to us directly via live chat on our website, www.rydertoys.com.
Jun. 6th, 2024
charles chae
Update 7/25/25
The customer service team actually took care of me and helped resolve my issues with the experience. I am happy to say that although my exoerience with the car doesnt changs, they did right by standing by their 100% satisfaction guarantee.
Original post below:
First impression is terrible. Bought the car weeks before my daughters 2nd birthday, after a week without a tracking number I call the support line and the rep tells me they don't have the pink color buggy in stock. Then they tell me their system does not allow them to change to another color and that I have to cancel the 1st order, and reorder the new buggy. So had to spend another $900.
The shipping DOES NOT arrive within 3-4 days, their fulfillment center prepares the car to be shipped in that window. My order in total took 16 days. They did not send the free customized license plate, the axle was bent but luckily they use cheap metal so I was able to bend it back with a wrench.
The instruction manual was not thorough and I also have 4 massive washers and have no idea where they go.
First ride just made my daughter slam her nose bridge into the front windshield bar due the auto abrupt wheel lock brake system that THEY DO NOT WARN ABOUT ANYWHERE ON MANUAL OR WEBSITE.
The build quality is bad and the "snap on" parts do not snap on so I will most likely have to drill them in with screws.
Paying $900 im regretting this buy and the short 30-90 day warranty + terrible reviews are concerning. I will follow up with another review after a few months...stay tuned folks
1 year ago Edited July 29, 2025
Reply from Ryder Toys
Hello Charles,
We would like to extend our apologies for what happened and please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
As a small family business, due to the high demand for our products, there are times when items may go out of stock as Ryder Toys continues to grow.
We apologize if you had to reorder a new car but we wanted to let you know that the initial order was successfully refunded back to your original payment method used. Additionally, the free custom license plate that was added to your new order was delivered by April 15th, we thank you for patiently waiting for this item since it may usually take 3-5 business days for the customization to be completed based on your request.
On the 4 washers that you found, these are extra pieces thrown on the hardware package for future use. All the models have an auto-locking brake. So once the kid removes foot from the gas pedal that car automatically begins braking to a stop for safety reasons.
Our goal is to ensure you feel valued and supported as a customer, despite the challenges you’ve faced. With that, we were able to process a gift card for the inconvenience that this has caused you. Your feedback is invaluable and will be used to improve our products and services.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
We would like to extend our apologies for what happened and please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
As a small family business, due to the high demand for our products, there are times when items may go out of stock as Ryder Toys continues to grow.
We apologize if you had to reorder a new car but we wanted to let you know that the initial order was successfully refunded back to your original payment method used. Additionally, the free custom license plate that was added to your new order was delivered by April 15th, we thank you for patiently waiting for this item since it may usually take 3-5 business days for the customization to be completed based on your request.
On the 4 washers that you found, these are extra pieces thrown on the hardware package for future use. All the models have an auto-locking brake. So once the kid removes foot from the gas pedal that car automatically begins braking to a stop for safety reasons.
Our goal is to ensure you feel valued and supported as a customer, despite the challenges you’ve faced. With that, we were able to process a gift card for the inconvenience that this has caused you. Your feedback is invaluable and will be used to improve our products and services.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Jun. 6th, 2024
Amber G
We got the Pink XXL UTV in December 2023 for Christmas for our 5 year old daughter, who loves to go fast and listen to Disney music. I triple checked all the specs on different sites and chose this one because of the weight/speed specs and it says it has a Touchscreen WITH Bluetooth (it STILL says this today 2/25/24 on the tech specs page under Specifications for this model ..after they've told me they would make sure everything is accurate on their site)! We were (and are still) very disappointed when it arrived with a basic, boring early 2000s touchscreen with NO Bluetooth! I was "offered" a $100 gift card to use for another purchase, but still have never actually received any sort of gift card! Plus, why would I ever buy anything else from here?! It's an okay ride in H, but in L gear it barely moves regardless of charge amount (she's well within the weight and age range listed)! Considering these things, plus waiting 3 months for our 'free car cover' (which is supposedly on its way now, after being told it was on back order multiple times and finding it in stock on the replacements page), I wish I hadn't wasted my money here! I have 17 emails back and forth with them and it got me nowhere! Don't waste your money with Ryder, buy somewhere else, and avoid the headache and disappointment!
1 year ago
Reply from Ryder Toys
Hi Amber,
Thank you for reaching out and sharing your detailed experience with us. We sincerely apologize for the disappointment and frustration you have encountered with your purchase.
We understand how important it is for the product to meet the advertised specifications, and we are truly sorry for the discrepancy regarding the MP4 player and Bluetooth features. Your feedback has highlighted the need for us to review and correct the specifications on our website to prevent future misunderstandings.
We also want to acknowledge the delay in shipping the free car cover. We encountered unexpected delays in our supply chain, but I assure you that we are doing everything possible to expedite the process.
We are committed to resolving this situation to your satisfaction. Our team will be reaching out to you directly to discuss possible remedies and ensure that we address all your concerns.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Thank you for reaching out and sharing your detailed experience with us. We sincerely apologize for the disappointment and frustration you have encountered with your purchase.
We understand how important it is for the product to meet the advertised specifications, and we are truly sorry for the discrepancy regarding the MP4 player and Bluetooth features. Your feedback has highlighted the need for us to review and correct the specifications on our website to prevent future misunderstandings.
We also want to acknowledge the delay in shipping the free car cover. We encountered unexpected delays in our supply chain, but I assure you that we are doing everything possible to expedite the process.
We are committed to resolving this situation to your satisfaction. Our team will be reaching out to you directly to discuss possible remedies and ensure that we address all your concerns.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Jun. 6th, 2024
Dad Reviews Kathleen, GA
100% honest review after 6 months with a disappointed daughter.
We purchased the $899 24V AWD Buggy for my 3 year olds birthday present in April of 2023. Within 4 months of being driven in normal conditions around the backyard, the steering stopped working. I contacted customer service and they said it could either be the steering motor ($30) or the control board ($30), neither part refundable and an additional $10 shipping.
So, after waiting 3 months for the steering motor for that model to come in stock, we waited another month before receiving it… used, dirty, and broken. I contacted customer service and supplied pictures of the clearly used and broken part, to which they said a replacement would be mailed right away. It’s been another 3 weeks, and I keep getting told that “We’ll circle back to you when the fulfillment center lets us know it’s shipped.”
For $899, my 3 year old should have a car to play on for more than 4 months without it breaking down. For $899 a part that’s purchased for an addition $45 after shipping shouldn’t take 4 months to get and then be used and broken. For $899 plus an additional $45 I shouldn’t have to wait another month just for them to say they’re waiting on fulfillment to replace the used and broken part they shipped.
Honestly, and I’ve told them this myself, The company leaves me feeling like it’s a giant scam.
1 year ago Edited February 16, 2024
Reply from Ryder Toys
Hi Dad Reviews,
Thank you for sharing your honest review and feedback regarding your purchase of the 24V AWD Buggy. We sincerely apologize for the inconvenience and frustration you and your daughter have experienced, we are truly sorry to hear that you feel this way about our company.
We are a growing small family-owned business and we are actively working to ensure that the demand for our products and services is addressed accordingly. We strive to be transparent, reliable, and responsive in all our dealings.
Let's make things right! May we please know your order details such as your order number so we can look into this further and provide you with support?
Your satisfaction is our priority, please send us an email at support@rydertoys.com or reach our online live chat support at www.rydertoys.com for assistance on this matter!
We will prioritize your case and explore all other options! Looking forward to your response!
Thank you for sharing your honest review and feedback regarding your purchase of the 24V AWD Buggy. We sincerely apologize for the inconvenience and frustration you and your daughter have experienced, we are truly sorry to hear that you feel this way about our company.
We are a growing small family-owned business and we are actively working to ensure that the demand for our products and services is addressed accordingly. We strive to be transparent, reliable, and responsive in all our dealings.
Let's make things right! May we please know your order details such as your order number so we can look into this further and provide you with support?
Your satisfaction is our priority, please send us an email at support@rydertoys.com or reach our online live chat support at www.rydertoys.com for assistance on this matter!
We will prioritize your case and explore all other options! Looking forward to your response!
Jun. 6th, 2024
William Hollingsworth Mooresville, NC
We have had 2 cars now and through the ownership experience I have had to BEG the company for support. One worked fined and one worked for only a few months, battery issue. We emailed the company email we had many times with ZERO response. After countless attempts over many months I finally get a email back saying I could buy a new battery but after proving it was defective they said out of courtesy they would send me a new one for free, acting like they would do me a favor.
Fast froward to last month the car completely stopped working and I did every troubleshooting tip they have online and nothing works. I then called, spoke to a company representative and explained the situation. He said citing everything we have been through he would send a replacement car. The next day I get a email from the company saying they would not honor what their employee offered but would give me $150 off a new purchase which is a disrespectful offer. This company builds a subpar product and does not stand behind what their employees offer. They had every opportunity to make this right before I posted this but they have completely ignored my request. Buyer beware and buy from a reputable company.
2 years ago
Reply from Ryder Toys
Hi William,
We sincerely apologize for the difficulties you've faced and we understand how frustrating this situation must have been for you.
We are pleased to inform you that your concerns have been addressed. However, we want to ensure that all your issues are fully resolved. Our team is here to ensure that all of your concerns are looked into.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
We sincerely apologize for the difficulties you've faced and we understand how frustrating this situation must have been for you.
We are pleased to inform you that your concerns have been addressed. However, we want to ensure that all your issues are fully resolved. Our team is here to ensure that all of your concerns are looked into.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Jun. 4th, 2024
Marianne R Lincolnton, NC
Ryder Toys has tried to remove my review on trust pilot and now I'm even more disgruntled with them. Their customer service was very responsive but the actual business is terrible. We bought our son a dune buggy ($699) in August. The front axle broke from regular use within two weeks. I reached out to the company and it was covered under warranty... unfortunately the axle was not in stock for three months. They would not assist me finding the part wholesale, they would not refund the vehicle or give any money back unless I disassembled it and mailed it back to them (and also in doing that they make you sign a waiver saying if any pieces are missing they can hold you liable for thousands of dollars). Absolutely no help from them. Finally we got the part MONTHS later and now the vehicle is out of warranty, so if anything else is wrong with it we are just out of luck. Please spend your money elsewhere. We had a miserable two children on our hands and a sad bank account. It was ridiculous.
2 years ago
Reply from Ryder Toys
Hello Marianne,
Thank you for taking the time to share your experience with us.
We are committed to providing a positive experience for our customers and we understand how challenging it must have been to deal with this situation for such an extended period.
Regarding your review on Trustpilot, I want to clarify that we do not remove genuine customer reviews. Your feedback is valuable to us and helps us improve our products and services.
Our policy on returns and refunds was crafted to ensure fairness and customer satisfaction. Unfortunately, incorrectly disassembled returns pose a significant challenge for our business, costing us over $100,000 annually.
If there's more we can do to address your concerns, please don't hesitate to reach out to us via live chat at www.RyderToys.com.
Thank you for taking the time to share your experience with us.
We are committed to providing a positive experience for our customers and we understand how challenging it must have been to deal with this situation for such an extended period.
Regarding your review on Trustpilot, I want to clarify that we do not remove genuine customer reviews. Your feedback is valuable to us and helps us improve our products and services.
Our policy on returns and refunds was crafted to ensure fairness and customer satisfaction. Unfortunately, incorrectly disassembled returns pose a significant challenge for our business, costing us over $100,000 annually.
If there's more we can do to address your concerns, please don't hesitate to reach out to us via live chat at www.RyderToys.com.
Jun. 6th, 2024
CSchwab Flower Mound, TX
I ordered a Drift Cart for my kids for Christmas. On it's website, the weight capacity is listed at 150 lbs but when it arrived the spec sheet lists the weight capacity at 30kg (66 lbs). I've been trying to get a reply from the company for almost a week about sending it back and get either automated replies or messages saying "we're working on it". I wouldn't buy anything from Ryder Toys.
UPDATE: They finally replied and I have written confirmation from the company saying a full refund, rather than the amount paid less an exorbitant return fee ($130). Despite that, they still issued a refund of $130 less than what I paid for it. They delivered a damaged product with specs that did not match those provided only, and they don't want to issue a full refund. This company is AWFUL!
2 years ago Edited January 8, 2024
Reply from Ryder Toys
Hi Casey,
Thank you for bringing this matter to our attention and sharing your experience with us.
We would like to apologize for any frustration and inconvenience you have faced regarding the weight capacity discrepancy on your item of choice.
After revisiting your order, we can confirm that your full refund has been processed as requested.
We sincerely regret any confusion or miscommunication that may have occurred during this process. We strive to provide accurate information and excellent customer service, and your feedback is invaluable in helping us improve.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Thank you for bringing this matter to our attention and sharing your experience with us.
We would like to apologize for any frustration and inconvenience you have faced regarding the weight capacity discrepancy on your item of choice.
After revisiting your order, we can confirm that your full refund has been processed as requested.
We sincerely regret any confusion or miscommunication that may have occurred during this process. We strive to provide accurate information and excellent customer service, and your feedback is invaluable in helping us improve.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Jun. 6th, 2024
Katie Peoria, AZ
Cautionary tale, 4 months, still no functioning toy. If things go well with this company right from the start, you may have a good product and no issues. If anything goes wrong at all, send it back immediately and go somewhere else. Our toy was delivered without a steering wheel or hubcaps. They should have had the part in the mail within a week, or a replacement sent out and a shipping label sent to us to return the defective product. Neither occured. Multiple calls and emails later, still no resolution. The reviews on their website do not reflect reality, they do not post any negative reviews, if you want reality, go to the BBB website.
2 years ago
Reply from Ryder Toys
Hi Katie,
Thank you for bringing this matter to our attention. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
We are sorry to hear that the toy arrived with missing parts and pieces, we take these matters with urgency and ensure that your concerns are all addressed.
It's important to note that while 1-star reviews can certainly stand out, they represent a very small percentage of our total orders on a monthly basis. In fact, less than 1% of our customers choose to file a complaint or leave a negative review. We are proud of the vast majority of our satisfied customers who have had positive experiences with our products and services.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
Thank you for bringing this matter to our attention. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
We are sorry to hear that the toy arrived with missing parts and pieces, we take these matters with urgency and ensure that your concerns are all addressed.
It's important to note that while 1-star reviews can certainly stand out, they represent a very small percentage of our total orders on a monthly basis. In fact, less than 1% of our customers choose to file a complaint or leave a negative review. We are proud of the vast majority of our satisfied customers who have had positive experiences with our products and services.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
Jun. 6th, 2024
Review Source
Kendra G
We've had a fast and free shipping and great customer service that made it reassuring and easy for us! Fast response to emails too is nice! Thank you!
9 months ago
Cary Kissner
GREAT RIDE ! FUN TO SEE MY GRANDKIDS SMILE WHEN THEY DRIVE THIS AMAZING TOY
5 months ago
Reply from Ryder Toys
Hi Cary,
Thank you so much for sharing this with us!
We’re thrilled to hear your grandkids are enjoying their ride and that it brings smiles all around. Moments like these are exactly why we do what we do. 💛
Thank you so much for sharing this with us!
We’re thrilled to hear your grandkids are enjoying their ride and that it brings smiles all around. Moments like these are exactly why we do what we do. 💛
Sep. 4th, 2025
Review Source
Vance Doege
The product was delivered quickly. Instructional video on assembly made it easy to put together!
Runs great so far!
9 months ago
Reply from Ryder Toys
Hi Vance,
Thank you so much for your feedback! We're glad to hear the product arrived quickly and that the assembly video was helpful. It's great to know it's running well so far.
Enjoy the ride! Let us know if you ever need anything.
Thank you so much for your feedback! We're glad to hear the product arrived quickly and that the assembly video was helpful. It's great to know it's running well so far.
Enjoy the ride! Let us know if you ever need anything.
Jul. 11th, 2025
Crystal Crusader
I purchased the all-wheel-drive buggy For $800. When you let go the power, it comes to a dead halt, tossing your kids forward giving them whiplash. The parallel is so heavy and Powerful that when you hit the brakes, you can hear the gears grinding. I have owned power wheels before and for a cheaper price that worked much better and have lasted a lot longer. When I wrote customer service, they just gave me whatever excuse they can so they do not have to help me with such an expensive buy. If I were you I would shop somewhere else!
1 year ago
Reply from Ryder Toys
Hi Crystal,
We’re sorry your experience hasn’t been as smooth as the ride should be! Our goal is to provide fun and safe adventures, so we take your feedback seriously.
We’d love to help troubleshoot and see what we can do to improve your buggy’s performance. Please reach out to us at support@rydertoys.com—we want to make this right and ensure your little rider gets the best experience possible.
Thanks for sharing your thoughts—we’re always looking to improve and appreciate the opportunity to help!
We’re sorry your experience hasn’t been as smooth as the ride should be! Our goal is to provide fun and safe adventures, so we take your feedback seriously.
We’d love to help troubleshoot and see what we can do to improve your buggy’s performance. Please reach out to us at support@rydertoys.com—we want to make this right and ensure your little rider gets the best experience possible.
Thanks for sharing your thoughts—we’re always looking to improve and appreciate the opportunity to help!
Feb. 14th, 2025
W David Stevenson
Spent $900 for a buggy, spare battery and insurance.
The box was destroyed upon arrival. Missing the battery. Broken and unusable tire. Damaged frame and bumper. Scratched and hole in leather seat.
Customer service didn’t care and blamed it on FedEx. Said I’d have to pay shipping and restocking to send it back.
Unacceptable practice, their word and guarantee don’t mean anything.
1 year ago
Reply from Ryder Toys
Hello W David,
Thank you for bringing your concerns to our attention. We sincerely apologize for the distressing experience you had with your recent purchase.
We understand your frustration regarding the damaged and missing items. While damages during transit are sometimes beyond our control, we strive to ensure our customers are satisfied and fairly compensated.
Please be assured that we have already addressed your concern by issuing a full refund and you should see this back on your account.
If there is anything more we can do to make this right or if you have any further questions, please don't hesitate to reach out to our customer service team.
We hope to have the chance to serve you better in the future.
Thank you for bringing your concerns to our attention. We sincerely apologize for the distressing experience you had with your recent purchase.
We understand your frustration regarding the damaged and missing items. While damages during transit are sometimes beyond our control, we strive to ensure our customers are satisfied and fairly compensated.
Please be assured that we have already addressed your concern by issuing a full refund and you should see this back on your account.
If there is anything more we can do to make this right or if you have any further questions, please don't hesitate to reach out to our customer service team.
We hope to have the chance to serve you better in the future.
Jun. 21st, 2024
Susan
Our kids are really enjoying their new toy car. The battery life on it is fantastic. We are very pleased with our purchase so far!
1 year ago
Reply from Ryder Toys
Hello Susan,
Thank you so much for your wonderful feedback!
We are thrilled to hear that your kids are enjoying their new toy car and that the battery life has met your expectations.
It's always rewarding to hear feedback from customers about their experienced with our products and we appreciate you!
We look forward to doing business with you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Thank you so much for your wonderful feedback!
We are thrilled to hear that your kids are enjoying their new toy car and that the battery life has met your expectations.
It's always rewarding to hear feedback from customers about their experienced with our products and we appreciate you!
We look forward to doing business with you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Jun. 21st, 2024
paxpipe80
Trash company and trash product. Paid $800 dollars for one of their Jeeps for a Christmas gift for my daughter. Lasted just over a month before it stopped working. Noticed smoke from under the hood and found a frayed, smoking battery wire. Has been inoperable since. Given the runaround by this joke of a company for last several months. After numerous videos and emails, they decided to not stand behind their product at all, stating that "they don't warranty electrical problems". What a joke! Company should not be allowed to do business with the public.
1 year ago
Reply from Ryder Toys
Hello paxpipe80,
We are deeply sorry to hear about the issues you've experienced with your Jeep and the frustration it has caused. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this brought.
We take these concerns very seriously and want to ensure that your situation is addressed promptly. To prioritize your concern and make sure we resolve this matter, could you please provide your order details? This will allow us to review your case thoroughly and take the necessary steps to address the issue.
We appreciate your patience and are committed to making this right for you. Your satisfaction is our priority, please send us an email at support@rydertoys.com or reach our online live chat support at www.rydertoys.com for assistance on this matter!
Looking forward to your response!
We are deeply sorry to hear about the issues you've experienced with your Jeep and the frustration it has caused. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this brought.
We take these concerns very seriously and want to ensure that your situation is addressed promptly. To prioritize your concern and make sure we resolve this matter, could you please provide your order details? This will allow us to review your case thoroughly and take the necessary steps to address the issue.
We appreciate your patience and are committed to making this right for you. Your satisfaction is our priority, please send us an email at support@rydertoys.com or reach our online live chat support at www.rydertoys.com for assistance on this matter!
Looking forward to your response!
Jun. 6th, 2024
Jess Wachtel Garden Grove, CA
Terrible product and terrible customer service and they filter their reviews. They had a product advertised as a two seater when it could hardly fit a 2 year old and a stuffed animal. Once we complained, they updated their website and took off the dimensions. They are impossible to get a hold of and they charge return shipping AND a restocking fee. Feels like a sham. After having read reviews OFF their website, my beliefs feel pretty confirmed. Get your product elsewhere.
2 years ago
Reply from Ryder Toys
Hello Jess,
We deeply regret that our product and service did not meet your expectations.
We take these matters seriously, and we are pleased to inform you that your returned item has been received accordingly.
It's important to note that while 1-star reviews can certainly stand out, they represent a very small percentage of our total orders on a monthly basis. In fact, less than 1% of our customers choose to file a complaint or leave a negative review. We are proud of the vast majority of our satisfied customers who have had positive experiences with our products and services.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
We deeply regret that our product and service did not meet your expectations.
We take these matters seriously, and we are pleased to inform you that your returned item has been received accordingly.
It's important to note that while 1-star reviews can certainly stand out, they represent a very small percentage of our total orders on a monthly basis. In fact, less than 1% of our customers choose to file a complaint or leave a negative review. We are proud of the vast majority of our satisfied customers who have had positive experiences with our products and services.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
Jun. 6th, 2024
Review Source
Gin San Diego, CA
Extremely please with our all wheel drive buggy! Customer service was great with helping us order a custom license plate for our granddaughter!
2 years ago
Reply from Ryder Toys
Hey Gin,
Thank you so much for sharing your positive experience with us!
Your satisfaction is our top priority, and it's wonderful to know that we could help make your purchase special.
If you have any further questions or need assistance in the future, please don't hesitate to reach out via live chat at www.rydertoys.com or send our support team an email at support@rydertoys.com.
Thank you so much for sharing your positive experience with us!
Your satisfaction is our top priority, and it's wonderful to know that we could help make your purchase special.
If you have any further questions or need assistance in the future, please don't hesitate to reach out via live chat at www.rydertoys.com or send our support team an email at support@rydertoys.com.
Jun. 4th, 2024
Review Source
Sarah Mann
Good price for the quality. Very prompt with emailing back when you have questions regarding your order. Will definitely buy from them again.
9 months ago
Review Source
Blake McPeak
Fast shipping. Some small complications with shipping damage but I’m confident customer support will take care of me. The jeep is very sturdy and my son is in love with it
10 months ago
Review Source
Joel Robbins
Well built, easy to assemble, quality product!
3 months ago
Reply from Ryder Toys
Hi Joel,
Thank you so much for your kind words! We’re glad to hear your feedback about the assembly process and our product's quality.
We hope your little one enjoys many fun rides ahead!
Thank you so much for your kind words! We’re glad to hear your feedback about the assembly process and our product's quality.
We hope your little one enjoys many fun rides ahead!
Oct. 28th, 2025
Cheryl
Great company to deal with. Great product. My grandson LOVES it!!
7 months ago
Reply from Ryder Toys
Hi Cheryl,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and, more importantly, that your grandson LOVES his new ride! 😊
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. We're always happy to help.
Thanks again for choosing Ryder Toys!
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and, more importantly, that your grandson LOVES his new ride! 😊
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. We're always happy to help.
Thanks again for choosing Ryder Toys!
Jul. 11th, 2025
Review Source
Larry Morrison
Great product, ease of order process and very good instructions and video.
3 months ago
Reply from Ryder Toys
Hi Larry,
Thank you so much for your kind words! We’re thrilled to hear that you found the ordering process smooth and the instructions helpful. Your feedback truly means a lot to us!
Enjoy your Ryder, and please don’t hesitate to reach out if you ever need assistance.
Thank you so much for your kind words! We’re thrilled to hear that you found the ordering process smooth and the instructions helpful. Your feedback truly means a lot to us!
Enjoy your Ryder, and please don’t hesitate to reach out if you ever need assistance.
Oct. 28th, 2025
Chris Yanders
Horrible product and customer support! DO NOT BUY FROM RYDER TOYS! You're child deserves quality, not something that breaks within a month of use! It's understanble when an issue happens but customer service will stone wall you! PLEASE STAY AWAY!
1 year ago
Reply from Ryder Toys
Hey Chris,
Thank you for sharing your feedback. We genuinely regret that your experience with Ryder Toys has not met your expectations.
Upon reviewing our records, we show that your concerns have been addressed, and you were informed that, as your order is now outside the warranty period, we are unable to extend the warranty as per our policy or send replacement parts for free. However, we do have these parts in stock, which are available for purchase at a small fee on our website.
Additionally, our customer support team are well-trained with our business polices and procedures.
If you need further assistance or would like to discuss this matter further, please feel free to respond to the same email thread or contact us directly.
Thank you for sharing your feedback. We genuinely regret that your experience with Ryder Toys has not met your expectations.
Upon reviewing our records, we show that your concerns have been addressed, and you were informed that, as your order is now outside the warranty period, we are unable to extend the warranty as per our policy or send replacement parts for free. However, we do have these parts in stock, which are available for purchase at a small fee on our website.
Additionally, our customer support team are well-trained with our business polices and procedures.
If you need further assistance or would like to discuss this matter further, please feel free to respond to the same email thread or contact us directly.
Feb. 14th, 2025
Veronica Pinch-Bazemore
Ryder has been amazing to work with and our son LOVES his go kart! We will definitely be repeat customers!!
1 year ago
Reply from Ryder Toys
Hello Veronica,
Thank you so much for your kind words! We are delighted to hear your feedback from our customer service and that your son is enjoying his go-kart. It's always wonderful to hear when our products bring joy and satisfaction to our customers.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Thank you so much for your kind words! We are delighted to hear your feedback from our customer service and that your son is enjoying his go-kart. It's always wonderful to hear when our products bring joy and satisfaction to our customers.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you once again for your support and for being a valued customer!
Jun. 4th, 2024
Josh Houston
Quality Control issues. It worked once, then stopped working. Support says they will ship you extra parts but never does. The backorder of the parts turns into weeks, then months. You are unable to return the product and are left with a 400-dollar paperweight and disappointed children.
1 year ago
Reply from Ryder Toys
Hello Josh,
We sincerely apologize for the trouble after a ride.
We take such matters seriously, and are committed to making things right for your family!
While we work this out, please feel free to reach out to us directly via live chat on our website, www.rydertoys.com.
Once again, we extend our sincerest apologies and thank you for your understanding.
We sincerely apologize for the trouble after a ride.
We take such matters seriously, and are committed to making things right for your family!
While we work this out, please feel free to reach out to us directly via live chat on our website, www.rydertoys.com.
Once again, we extend our sincerest apologies and thank you for your understanding.
Jun. 4th, 2024
Kyle Sharples Midlothian, VA
I purchased almost a year ago, steering motor failed day 2. they sent me the wrong replacement part, then ignored me. I've tried all over to find the part but everything is just a little bit off. WASTE of 1000 bucks and 40 plus hours trying to fix it. DO NOT WASTE YOUR MONEY! Please learn from my mistake.
1 year ago
Reply from Ryder Toys
Hello Kyle,
We apologize for the inconvenience you have experienced and please know that this is not the kind of experience we want any of our customers to have.
We understand the frustration that comes with waiting for the correct parts and the challenges of navigating warranty issues.
Your feedback helps us identify areas for improvement, and we appreciate your honesty. We assure you that we are taking steps to ensure that our customers receive the support they deserve.
We are delighted to let you know that all of your concerns have been addressed. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
We apologize for the inconvenience you have experienced and please know that this is not the kind of experience we want any of our customers to have.
We understand the frustration that comes with waiting for the correct parts and the challenges of navigating warranty issues.
Your feedback helps us identify areas for improvement, and we appreciate your honesty. We assure you that we are taking steps to ensure that our customers receive the support they deserve.
We are delighted to let you know that all of your concerns have been addressed. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Jun. 6th, 2024
Jonathan McPhee Nolensville, TN
Terrible company. Worst customer service ever. We placed an order and have not received it yet... it's been way out of their 'processing/shipping' timelines advertised on their site. We cannot get a hold of anyone. Feels like a scam.
2 years ago
Reply from Ryder Toys
Hello Jonathan,
Thank you for reaching out and sharing your concerns with us.
After reviewing your order, we found that the shipment was delayed due to the high volume of orders during the holiday season. However, we are pleased to inform you that your item has now been delivered by December 21st.
We are a small, growing company, and your feedback is invaluable to us as we strive to improve our services. We genuinely regret any inconvenience this delay may have caused you.
If there's more we can do to address your concerns, please don't hesitate to reach out to us via live chat at www.RyderToys.com.
Thank you for reaching out and sharing your concerns with us.
After reviewing your order, we found that the shipment was delayed due to the high volume of orders during the holiday season. However, we are pleased to inform you that your item has now been delivered by December 21st.
We are a small, growing company, and your feedback is invaluable to us as we strive to improve our services. We genuinely regret any inconvenience this delay may have caused you.
If there's more we can do to address your concerns, please don't hesitate to reach out to us via live chat at www.RyderToys.com.
Jun. 6th, 2024
Courtney San Diego, CA
Horrible company! We bought a $900 atv from here for it to blow up after three months, We kept reaching out to customer service to order replacement motors and they were not helpful and kept saying 3 to 4 weeks, they have been saying this for 4 months now! So basically we wasted $900.00 . Don't shop here.
2 years ago
Reply from Ryder Toys
Hello Courtney,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your ATV purchase.
We understand how disappointing it must be to have your ATV break down after a few uses and to face delays in receiving the intended replacement parts. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
As a small family business, due to the high demand for our products, there are times when items may go out of stock as Ryder Toys continues to grow.
To resolve this issue promptly, we will ensure that your case is prioritized. Could you please provide me with your order details and any reference numbers you have from your previous communications? This will help us expedite the process and find a solution as quickly as possible.
Let us make this right for you. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your ATV purchase.
We understand how disappointing it must be to have your ATV break down after a few uses and to face delays in receiving the intended replacement parts. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
As a small family business, due to the high demand for our products, there are times when items may go out of stock as Ryder Toys continues to grow.
To resolve this issue promptly, we will ensure that your case is prioritized. Could you please provide me with your order details and any reference numbers you have from your previous communications? This will help us expedite the process and find a solution as quickly as possible.
Let us make this right for you. If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com or send us an email at support@rydertoys.com.
Jun. 4th, 2024
David McCann Mount Vernon, OH
Been waiting for a replacement steering wheel for weeks, was under warranty.
Even purchased one because of the wait!
Still waiting on both 2 weeks later.
I’m 63 years old and my grandson can’t ride his Jeep for weeks now. The poorest customer service I have ever encountered in my life!
Excuses, excuses!!!
Can someone out help???
2 years ago
Reply from Ryder Toys
Hello David,
As a small growing business, we are actively working to ensure that the demand for our products and services is addressed accordingly.
Please know that we take your feedback and are committed to resolving this matter as swiftly as possible. Our goal is to ensure you feel valued and supported as a customer, despite the challenges you’ve faced.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
As a small growing business, we are actively working to ensure that the demand for our products and services is addressed accordingly.
Please know that we take your feedback and are committed to resolving this matter as swiftly as possible. Our goal is to ensure you feel valued and supported as a customer, despite the challenges you’ve faced.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Jun. 4th, 2024
Review Source
Melissa Bauman
Super fast shipping, wonderful customer service, easily put together and running great. My 4 year old loves it!!
9 months ago
Derek Thomas
Excellent service and Exceptional product
4 months ago
Reply from Ryder Toys
Hi Derek,
Thank you so much for your kind words and for taking the time to share your feedback! We're so glad to hear you’re happy with both our service and product.
If there’s anything we can do to make your experience a full 5 stars, please don’t hesitate to let us know!
Thank you so much for your kind words and for taking the time to share your feedback! We're so glad to hear you’re happy with both our service and product.
If there’s anything we can do to make your experience a full 5 stars, please don’t hesitate to let us know!
Oct. 28th, 2025
Gerry Stark West Lebanon, NH
Toy broke within a week. Ryder Toys has been promising to replace the part for 3 months now. Keeps saying it will be shipped in two weeks. I've got that same response multiple times now with no replacement part.
2 years ago
Reply from Ryder Toys
Hi Gerry,
Thank you for bringing this matter to our attention.
As a small growing business, we are actively working to ensure that the demand for our products and services is addressed accordingly.
We understand how disappointing it is to have a toy break within a week and to experience such a prolonged wait for a resolution. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Thank you for bringing this matter to our attention.
As a small growing business, we are actively working to ensure that the demand for our products and services is addressed accordingly.
We understand how disappointing it is to have a toy break within a week and to experience such a prolonged wait for a resolution. Please know that this is not the kind of experience we want any of our customers to have, and we truly regret the inconvenience this has caused.
If there is anything further we can do to assist you, please don't hesitate to reach out via live chat at www.rydertoys.com.
Jun. 6th, 2024
Review Source
Cota127
This company has great customer service and fast turnaround time. Great to deal with!
9 months ago
Review Source
Cheryl Tiahrt
I love that these toys are made in America. They look great. Even my teenager thought it was cool!
10 months ago
Review Source
John Rod
I like how they treat customers like me on the phone, they were very helpful in answering all of my question.
1 year ago
Reply from Ryder Toys
Hello John,
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our customer service team. Our goal is to provide helpful and courteous support to all our customers, and we're glad we could assist you with your questions.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you again for choosing Ryder Toys!
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our customer service team. Our goal is to provide helpful and courteous support to all our customers, and we're glad we could assist you with your questions.
If there's anything else we can assist you with, please don't hesitate to reach out via our live chat at www.rydertoys.com.
Thank you again for choosing Ryder Toys!
Jun. 21st, 2024
Zane Batch
Great product my son loves this new toy!
10 months ago
Review Source
Travis Holbein
great ride for my 3 year old son. it was his bday surprise!
11 months ago
Matt Heishman
Power wheels are not worth the money from this company. They do not stand behind their own warranty. Battery won’t hold charge in less than 3 months
1 year ago
Reply from Ryder Toys
Hi Matt,
We’re sorry for your frustration and appreciate your feedback. While our battery warranty is 90 days, we know how important it is to keep your ride going! That’s why we sent you a replacement battery, even beyond the warranty period.
If there’s anything else we can do to improve your experience, feel free to reach out at support@rydertoys.com. We’re here to help and appreciate the chance to make things right!
We’re sorry for your frustration and appreciate your feedback. While our battery warranty is 90 days, we know how important it is to keep your ride going! That’s why we sent you a replacement battery, even beyond the warranty period.
If there’s anything else we can do to improve your experience, feel free to reach out at support@rydertoys.com. We’re here to help and appreciate the chance to make things right!
Feb. 14th, 2025
Gary
The batteries did not last a year, went to Interstate Batteries and they took care of the problem.
1 year ago
Reply from Ryder Toys
Hi Gary,
We’re sorry to hear about the battery issue and appreciate your feedback. While our standard battery warranty is 90 days, we know how important it is to keep your ride going!
We’re glad you found a solution with Interstate Batteries, but if there’s anything we can do to improve your experience, please reach out to us at support@rydertoys.com. We’d love the chance to help!
We’re sorry to hear about the battery issue and appreciate your feedback. While our standard battery warranty is 90 days, we know how important it is to keep your ride going!
We’re glad you found a solution with Interstate Batteries, but if there’s anything we can do to improve your experience, please reach out to us at support@rydertoys.com. We’d love the chance to help!
Feb. 14th, 2025
Jason Polcaro Walpole, MA
Axel broke after 2 hours and haven’t received part in 3 months. $800 later and still no resolution.
2 years ago
Reply from Ryder Toys
Hi Jason,
We deeply regret that our product did not meet your expectations after a few uses.
We take these matters seriously, and we are pleased to inform you that your returned item has been received accordingly and the refund process was completed smoothly.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
We deeply regret that our product did not meet your expectations after a few uses.
We take these matters seriously, and we are pleased to inform you that your returned item has been received accordingly and the refund process was completed smoothly.
If there are any further issues or additional assistance you require, please don't hesitate to reach out via our live chat on the website at www.rydertoys.com. We appreciate your patience and hope to better serve you in the future.
Jun. 4th, 2024
