Name: Palmetto State Armory
Rating: 4.6

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Verified Customer

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Raymond A Siekert Mauston, WI

I have found after years of buying their stuff and promoting their products that they repay my loyalty with better them most prices and top of the heap shipping, oh wait no they don't, what was I thinking, they have not even given me the tax exemption I have sent them paperwork for proving that I am exempt.

2 years ago

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Joey Meyer Charleston, SC

I've always had good deals and prompt delivery, but I purchased a firearm that was defective and Palmetto state did nothing to resolve the issue. I sent it in for warranty and they did nothing solve the issue. Then instead of mailing the gun to me they mailed it to another store 200 miles away.

2 years ago

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Russel Wayne Carty Choctaw, OK

I've been a regular customer of PSA for years and many purchases. I have zero complaints in all that time. The company is one of the best I've ever dealt with.

2 years ago

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Gary M Hicks South Saint Paul, MN

My orders have never been wrong. The quality of products ordered has always been stellar. Because of these things, I plan to be an affiliate marketer for their products.

2 years ago

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James Kostura Marinette, WI

PSA has always treated me as their only customer. I appreciate their efforts they have given. PSA has great products and they back everything they sell

2 years ago

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Kevin Kiss Palm Bay, FL

Worst Customer Service ever. Bought a rifle kit (upper) and they sent many incorrect parts. Wait times to talk to a CSR are never less than 20+ minutes regardless of their claims. At first all seemed well, they said they'll send the correct parts. They sent only 1 out of 5. Then they made me send back the entire incorrect sub-kit and gave me a $25 gift for the trouble. Took 4 days of badgering to get them to send me the return shipping label. Took another 4 days to acknowledge the receipt at their facility and then they wanted the entire upper kit returned, meaning my lower would be at risk to get marred up trying to disassemble. They repeatedly refused to send the correct parts unless I returned the upper kit. Then they would have both my money and my rifle? I smelled a rat. So they sold me less than they agreed upon and would not make it right by be. Cut my losses with them, gave the gift code to someone else - NEVER again will I do business with PSA

2 years ago

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Kim Burris Salt Lake City, UT

PSA is a solid company with great products. Ive built many rifles using their stuff. Zero issues. My only complaint is actually with an ammo order. I ordered 1000 rds of AAC ammo in 223. Never got it. After calling them and UPS they seem to think the issue is settled because we emailed each other several times. 3 months later, I'm still 470 something poorer and nothing to show for it! The past month I have been completely ghosted by them. Disappointing. I still want to use them but don't know if I dare at the moment. Still waiting g for some type of response from them. Stay tuned.

11 months ago

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Jesse Mathewson

I have owned several PSA firearms, since they were founded. I've also shot out 2 of their barrels, (both were well over 25k rounds) Positives 1. Inexpensive 2. Quality parts and impeccable warranty 3. American made 4. The Freedom line is superb, I would and do rely on one next to the bed. - Negatives- Not as tight/finished as other manufacturers Shipping can be pretty slow at times

1 year ago

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Brett Stinson Apex, NC

This place is the best online retailer for firearms. I accidentally ordered a pistol that was in my cart. I changed my mind about the exact version but accidentally ordered it (pistol went to the FFL). They also had a 2 box of ammo promo and they shipped it too. I called to return it all. They sent me a free shipping label for the pistol to take to the FFL and told me to keep the ammo! WHO DOES THIS????!!!!! They did it all without me escalating past the customer service rep - Bridgette ROCKS!

1 year ago

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GeaRed Weird Denver, CO

This is the purchase of my 4th PSA firearm I’ve been a customer for years . Learned and supported when living in the palmetto state before there growth spurt and becoming as big as they are in 2022 Glad to see a company produce a great product And stand behind it ! Excellent products and incredible service/ sales experience!!! Cameron in sales is very knowledgeable and has great experience in helping the customers through the pros and cons of purchasing firearms I recommend any consumer to try there products and customer service

1 year ago

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Mike Lensing Chicago, IL

I’ve order many things from here and have always been pleased with the quality and value. Recently my truck was stolen and although it was recovered my firearm was not and it just so happened I had failed to record the serial number on this one. One quick call to Palmetto and I had an email with all the info I needed to turn into the authorities and my insurance.

2 years ago

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Lenny Charlotte, NC

Thank you for the attention your company give to it’s customers. Have always had a great experience with the company and the products you offer. Chelsi is an AWESOME employee and the way she helps and connects with her customers is outstanding !! It’s nice to see a company think of it’s customers in these times. Only one negative thing. Can you change your music when on hold !!! Lol !

2 years ago

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Trudy Ray Wheaton, IL

I have now made. several purchases with Palmetto State Armory. During my second purchase I felt I needed to call customer service, just for my own peace of mind. I had the great pleasure to speak to Jessica, who was fantastic and helped me with my questions in a kind and professional way. I will definitely become a repeat customer Thank you and especially thanks to your representative Jessica!

2 years ago

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Chip Brown Chandler, AZ

Palmetto state armory has long been a go to source for Second Amendment enthusiasts in the United States of America. I am no exception. Today I had the pleasure of dealing with a new customer service employee named Jessica W. She lived up to the standard PSA has set in the past, which is perfect and friendly service. I highly recommend this business for all firearms related needs.

2 years ago

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Reuben Contreras Columbus, OH

I am a return PSA customer. I recently made a Labor Day Sale purchase. There was a discrepancy in the order pricing. I contacted customer service and spoke with Danielle. She was professional, knowledgeable, polite and efficient. My issue was resolved and Danielle completed PSA’s goal towards customer satisfaction! Thank you PSA and Danielle. R.

2 years ago

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Scott Marshall Queens, NY

Every interaction I have had, whether purchasing firearms, parts, accessories or ammunition has been favorable. On the rare occasion that I had to contact customer service the agent was pleasant, knowledgeable and helpful. Most recently my state passed a law making it more difficult to buy ammo online. I predicted most companies would not sell to my state as a result. PSA figured out a work around that is compliant so I am happy to be able to continue to do business with them

2 years ago

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Russ Pettit Birmingham, AL

I've bought several products from PSA, including an AK, 7.62x39. It's now my favorite gun. Fun to shoot and no malfunctions so far (approx. 500 rounds). I ordered 500 rounds of 9mm by mistake and called to see if I could return them. I talked to Melissa and she was an absolute dream to work with. She actually listened to me and asked appropriate questions and took care of my problem. Those 9mm's are on the way back to PSA. If I could have, I'd have given Melissa a big hug. I highly recommend PSA, and their products.

2 years ago

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Joe Lupcho Saint Clair, PA

Placed an order with Palmetto like a week ago and a couple days later the item went on sale. I contacted their customer service via email and explained what has happened. Chelsie, from customer service emailed me back and told me that the sales price was honored and they refunded me the difference. Only a couple hours went by from my original email and they had fixed it for me. Great customer service!!! Thanks Chelsie!

2 years ago

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Jim King Morganton, NC

I recently ordered PSA's 10.5" Carbine-Length 5.56 NATO 1/7 Nitride Lightweight M-Lok MOE+ EPT SBA3 Pistol. I had it shipped to my local FFL dealer. The gun arrived two days after the order was placed. Yes, it was in stock. But, a two day delivery on an order is phenomenal. Moreover it is exactly as advertised. Most of the complaints I read here aren't about the quality of the weapon. They will continue to be my go to place for my AR needs.

2 years ago

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starcastle22 Phoenix, AZ

Ordered a AR15 pistol, and was my mistake I had it sent to an out of business FFL dealer. Weapon was stuck at UPS office, I called PSA and they set up a return and I went online and selected a legitimate FFL dealer. All this caused a bit of a delay but not bad. PSA customer service was good to me. I was nice to them on the phone and they were nice and helpful in return. I also like how they make affordable guns and you can upgrade as needed which is fun. Way to go PSA!!

3 years ago

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Zane Adams Arlington, TX

I have made four purchases from PSA ove the last two years. A friend has made two purchases, a coworker two. Two out of those 8 had trouble with the arms. Crooked sight post, and a bad extractor. Both fixed with no questions. The extractor took 3 weeks. The sight took two weeks... Shipping included. Shipping notices were I consistent. But the products showed up quickly anyway. All of the firearms have been well made and all work very well and are accurate. Great value and good customer service. Just what you need. Nothing to complain about.

3 years ago

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Neil Axelrod Marietta, GA

I read some of these reviews and wonder what company they're talking about, because it doesn't sound like PSA to me. I've purchased thousands of dollars of merchandise just in the last year, from firearms to accessories to ammo. Each time the items arrived as advertised, and in the couple of cases where something needed tweaking or replacing (AR-15 front site post was canted, BCG was supposed to be one type and was another), they quickly provided a RMA with prepaid shipping label for UPS to return it for free. I had to pack and take to the UPS Store. The items were corrected and shipped back to me prepaid and in a reasonable amount of time, typically around a week. The one knock on PSA is they can be a little more expensive when the item isn't there brand, such as a brand name rifle or handgun. But they often have inventory in stock when most others don't.

3 years ago

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Jeff Byrd Dallas, TX

Excellent customer service, above and beyond for their customers! Very communicative whenever issues with shipping companies arise

1 year ago

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Kris Humble, TX

The selection and prices are a no brainer. I was thoroughly surprised with their inventory which made for a great shopping experience

1 year ago

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Craig Oberholtzer Ravenna, OH

Order was quick and correct.Every thing I own from Palmetto State Armory was inexpensive but very reliable .can not recommend them enough

1 year ago

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Phil Dore McEwen, TN

Ordering through Palmetto State Armoury was hassle free, service was prompt. Selection of products is excellent although availability may vary.

1 year ago

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Parker Talbert Virginia Beach, VA

Great stuff at great prices, excellent customer service, and PSA is the only place to get some of the stuff I was looking for.

1 year ago

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Vadim S. Stoughton, WI

Firearms, ammo and accessories are pretty good at Palmetto State Armory. I highly recommend them. Shipping times are also fast within 5 days.

1 year ago

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Samuel Walton Finleyville, PA

I've made several transactions from ammo, to upgrades, to a firearm. The prices are very reasonable with quick ship times. Highly recommend.

1 year ago

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Tracy Peterson Pleasant Garden, NC

Bought 2 new PSA Daggers that had the mag drop-out issue . Customer service sent return labels, fixed the issues and returned them in 10 days.

1 year ago

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William Woodstock, GA

Great company to do business with, I have made several purchases from them without any issues and received fast shipping.

1 year ago

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Michael Bailey Woodbridge, VA

Literally the best! Awesome products at an awsome price! They can't be beat! they can expect more money from me! zero regrets

1 year ago

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Joe McIntosh Indianapolis, IN

The have Quailty products for the best price, i have bought multiple rifles from them and a pistol have had ZERO problems with any of them!

1 year ago

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Joseph Hartwell Panama City, FL

The prices and products are top notch, the shipping is slow but the company does their very best to make any wrongs,righted, quickly.

2 years ago

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Michael Bruce Lakeland, FL

I've bought quite a bit from Palmetto State Armory. I have never had any problems with items purchased from them, always quality fast shipping.

2 years ago

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George MacEwan Milwaukee, WI

They have made the whole process so easy. You look for your product, place your order and it's usually shipped straight away.

2 years ago

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Marcel Bosse Caribou, ME

Palmetto State Armory care about their customers. They provide a great service and their online shopping site is super convenient.

2 years ago

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Pennie Dayton, OH

Always on time or early delivery. Great selection, if something isn't in stock they let you know as soon as they get it. Great prices and sales.

2 years ago

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Jager Longs, SC

Being an avid shooter and builder, I have been dealing with PSA for over a decade, with zero problems. That in itself speaks volumes!

2 years ago

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Vernon Mann Dawsonville, GA

PSA customer service cancelled two orders that were already packaged for shipping and allowed me to get the products I really wanted.

2 years ago

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Jim High Cayce, SC

I don't give them all 5 stars because I think they focus way to much on the AR weapons platform. I do think that it is an outstanding retailer with great products.

2 years ago

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Robert Fouche Elgin, SC

Good stuff, great price. But you're going to wait 45-65 minutes on a background check if they are busy. Time you can look around and buy some more stuff.

2 years ago

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Kevin Backman Pompton Lakes, NJ

They have a good product selection and frequently have good sales on high quality products made by them and other reputable manufacturers.

2 years ago

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Zachary Stevens Thomasville, NC

if you are looking for quality on a great price range Palmetto State is going to be your best option. Look out for those daily deals

2 years ago

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Michael C Sok Spring Grove, IL

The best customer service! I have bought a lot of parts and firearms from this company. Any problems I have they will do their best to help you

2 years ago

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Christopher Riker Winston-Salem, NC

They have awesome customer service, plus they help you out when your not sure what you exactly need and they will work with you.

2 years ago

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Keith Claiser Sanger, TX

Great experience every time, I have done business with PSA for years now. Buying ammo,firearm parts and accessories, always good value.

2 years ago

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Kevin Walden, CO

6 year customer and who I first go to. Value, pricing, prompt shipping and service. Great selection and daily deals. Reliable products

2 years ago

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STEVE SHORMAN Fairfax, VA

Several times I've found PSA has the best balance of quality, price, product stock, and value that make it the best merchant to purchase from.

2 years ago

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TC Wong Madison, AL

I bought firearm and ammunition from PSA over a couple of years. The shipping is fast and price is very competitive and reasonable.

2 years ago