Name: Palmetto State Armory
Rating: 4.6

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Mike Spokane, WA

I ordered some ammo on sale on their Daily Deal, three days later they run the same ammo on another Daily Deal for a lower price! My last three orders have not been delivered when they say they will. I receive emails the day before delivery stating they have run into a delay. I can see once but not on my last three orders! Terrible to non-existent customer service!

2 years ago

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Marshall Nachtman WA

I will no longer purchase items from PSA! I purchased a defective AR lower in February and shipped it back to PSA. The work has been completed for close to 2 1/2 weeks and they still have not shipped it back. After several emails and phone calls they still have not resolved this. I was told it was being shipped out and was given bad tracking information several times. When you call their customer service they are unable to provide you with any helpful information. I have also sent an email voicing my concerns and this awful experience and customer service, in which they never replied.

2 years ago

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Anna Seattle, WA

I purchased an AK-V a few weeks ago and never received it. UPS had carelessly delivered it TO A RANDOM PERSONS HOUSE instead of an FFL that I had chosen when I ordered. Thankfully this man called the authorities and now the firearm is in safe hands - however, this situation could have been terrible if the firearm got into the wrong hands. Palmetto has barley done anything to help this serious situation and I would NEVER recommend this company to anyone in the future. I never even received an apology or my money back for that matter. Beware supporting a careless company.

2 years ago

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uday Ashburn, VA

These guys dont do due diligence. The customer service hung up rudely when I asked my refund was not handed out. I called them to cancel the order before it was even being shipped. They didnt. They shipped it. Now they have the item back as per UPS tracking and got an email saying that refund will be processed on 5-7 business days. Despite 10 business days, it was not and I called customer service about the status. They say the item is not in their system and it is still with some unknown "third party". There is a total disconnect and customer service doesn't know the status of order.

2 years ago Edited April 27, 2022

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Dean Piper Rapid City, MI

Absolutely no communication!! I ordered a CMMG 22 conversion kit from them on January 27th 2022. My Credit card was charged on the 27th for the purchase. They sent an email stating it was shipped Jan 28th. Three weeks later the UPS tracking number states it hasn't left Palmetto. I have called and just get a recording. I have sent messages to their help desk and still no response. Very disappointed so far and still waiting! Dean Piper

2 years ago

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Reyhan Clark Augusta, GA

I bought a product early November as a Christmas gift for my husband. I bought it in Early November, I returned the product December 30th shortly after Christmas Via FedEx. I emailed them three times about my refund, finally I called and was on hold for over an HOUR, only to be told it was last 30 days and I can’t get a refund. I asked them to send my item back and was told it couldn’t be found, Very poor customer service they don’t care about the customers. Customer service rating is a ZERO, don’t buy from them.

2 years ago

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Todd Cothran Monticello, GA

2 months ago I would’ve given them 5 stars. I placed an order on their website just like I’ve done before. I get the email saying it’s in the store to be picked up (Greenville SC). I get there and only part of the order is there to pick up. Leland told me the shotgun was not in. I asked him to check again and he ignored me. Bottom line, who knows where my shotgun is. I’ve called every number I could possibly find and every push of a button leads you to another dead end. (RABBIT HOLE).

2 years ago

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Darryl Piedmont, SC

i ordered 2 PSA shotguns both 2 days apart, they have been in shipped status for three weeks and trying to track the order as they advise you to do is a waste of time. I have tried calling them on several occasions to get an update but the expected wait time for your call to be answered is mind blowing ( I guess they hope customers get impatient and decide to cancel) but after waiting 45 minutes to an hour the customer service waster your time even more cause they have no information on your order. have been waiting over a month for my orders now and still NOTHING!!!

2 years ago

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Brian Dodge Peoria, AZ

Be weary about purchasing from PSA, I ordered a beautiful railed upper and was shipped an ugly M4 style upper by mistake. I totally understand mistakes happen, but the way they handle it is totally unprofessional. they gave me a ups GROUND shipping label. I was half tempted to send it Next Day Air C.O.D. then they finally receive the upper and now its going to be 7-10 business days before the proper upper is even sent. I don't believe Ill ever do business with them again after this. My first experience with them and they mess up this bad.

3 years ago

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Jose Rosa Port Orange, FL

Ordered a drop-in AR trigger, got an AR handguard, really, no joke. Then to add insult to injury, rather than just ship the correct item ASAP. I was told by customer service that I have to first ship the wrong item, so then they'll ship the correct item after they receive the incorrectly shipped item. That is like ordering something and withholding payment at my leisure until the item arrives. So I Have to wait for them to receive what they sent me, to then wait again for them to ship my item.

3 years ago

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Willy Espinoza Harlingen, TX

Pistol kit for AR 15 blew up in my face. They tried blaming it on the lower manufacturer and I told then nothing is wrong with the lower why would I call the lower manufacturer. I finally sent the blown upper with the lodged round which was 223. They got it told me it was a 300 Blackout round that was stuck and therefore not covered under repair warranty. I know for a fact it was not a 300 Blackout but a 223 Remington and that's their way of squirming out of their warranty coverage...AGAIN. HORRIBLE!

3 years ago

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travis hartley Indianapolis, IN

These shipping times are ridiculous. I ordered a lower on September 2nd in the morning still have not even made it to my ffl. That’s almost 2 weeks. Far below what I would even consider being acceptable. PSA needs to focus more on customer service . And getting products out the door . Would recommend going a different direction there are way too many places that offer better products and better customer service. Bigger is not always better when dealing with a company. Look around I wish I would have.

3 years ago

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Ted Mahoney Delray Beach, FL

I have 2 PSA guns, a PS-15 and bought a ks47 in May. They sold thousands of ks47's as many had been waiting for months for it to be available. Most of these guns are malfunctioning due to a flawed extractor. The company says they have a lifetime warranty, however, they say they will replace it, but don't know when or IF they will ever be back in stock, so basically if you bought a ks47, you're screwed.

3 years ago

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Richard Poirier Bonney Lake, WA

I just got off the phone with Palmetto State Armory, I ordered $600 plus worth of ammo to send to the grandkids for Christmas on 12/11/22, for some reason that they cannot explain they canceled my order on 12/16/22. They have charged my credit card and received payment for the goods. The women that took my call would not transfer me to a manager to look into the matter or let me speak with anyone in the finance department stating that with the holiday they were under staffed and I would have to wait until they contacted me. BUYERS BEWARE THIS COULD BE YOU DEALING THESE PEOPLE! I WILL NEVER BUY FROM THIS COMPANY AGAIN . If I could leave negative stars I would. Looks like you have to leave at least 1 star in order for it to register a response.

1 year ago

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barry parker York, SC

easy to find items, fast shipping and great service.

1 year ago

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Barron D Vincent Angleton, TX

Great pricing - quick shipping and quality products

1 year ago

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Jon H Edmonds, WA

Great customer service and quality products

1 year ago

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terry davis Fredericktown, OH

great price and product quick shipment and satisfaction

1 year ago

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Patrick Nunez Brunswick, OH

I love there products awesome deals and great service

1 year ago

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Clay Grimesland, NC

Great selection, prices, shipping, and customer service

1 year ago

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Anthony Farris Mexia, TX

Never disappointing! Great pricing , great selection

1 year ago

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paulg Escanaba, MI

Never had a problem with anything,I've purchased from them

1 year ago

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Jeffrey Zahnd Sellersburg, IN

Have never jerked me around. Great prices and service

1 year ago

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Daniel r Myrtle Beach, SC

Great products, fast shipping, never had any issues

1 year ago

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Heath Cantrelle Murfreesboro, TN

Excellent prices and solid turn around on shipments.

1 year ago

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Rico Johnson Los Banos, CA

Fast shipping ..great prices excellent customer service!

1 year ago

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Eloy Sanchez Mercedes, TX

Great products and prices. Fast shipping

1 year ago

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Zachary Meinzinger Lovelock, NV

Quick and easy. Love the kits they provide

1 year ago

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Will LeVasseur Woodinville, WA

Great service, great products, and fast shipping.

1 year ago

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Jan L Wyrostek Grafton, WI

Fast shipping, never a bad experience. Quality products.

1 year ago

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Aaron Haines City, FL

Straight to the point purchasing no hassle

1 year ago

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Alan Barger Peoria, IL

Received product in a timely manner is good condition

1 year ago

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Thomas L Kimmell Vincennes, IN

Shipping was prompt, merchandise as advertised.

1 year ago

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Eric Neria Roswell, NM

I don't know. Just keep finding good prices on cool stuff

1 year ago

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Jonathan Diaz Melbourne, FL

Excellent customer service, best prices.

1 year ago

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William L Charon Lakeland, FL

Great Company and Great price and Fast Shipping

1 year ago

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Cory Lederman Seven Points, TX

Great products, fast shipping friendly customer service

1 year ago

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Juan Munoz Alamo, TX

Product is 100% on point and the prices are very good.

1 year ago

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Lewis Las Vegas, NV

Quality products, good prices, patriots.

1 year ago

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Robert E Argo Morrison, TN

My business transactions have all been completed correctly.

1 year ago

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Michael Leis Killdeer, ND

Great value products. Would highly recommend them again.

1 year ago

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BJ Roswell, GA

Value and quality of products fit my purchasing strategy

1 year ago

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Bryan Wallace Fort Collins, CO

Quality products, great prices, fast shipping

1 year ago

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John Swint III Indian Land, SC

Great prices and durable/reliable products

1 year ago

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David Dyer Covington, GA

Quality products, Great pricing, Awesome website.

1 year ago

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Hugh A Miller San Diego, CA

User friendly, customer service is top notch!

1 year ago

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Kevin Grater Lebanon, TN

Everything the way it says it is or they fix it

1 year ago

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Demaris Givens Quinlan, TX

Quality products fast shipping and great prices

1 year ago

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Ed Burran Orange Park, FL

Great quality, competitive prices, fast shipping.

1 year ago

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kenny g Jacksonville, AL

Good Products fair pricing many choices quick shipping .

1 year ago