Name: American Cruise Lines
Rating: 4.7

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Cruiser2333333 Bridgeport, WV

Our cruise ship was so poorly maintained that the generator broke down and we lost one full day, of 6, for repairs. As a result, we missed an entire port of call and all of the excursions we had paid for were cancelled. We have heard nothing from this company about reimbursement, not even an apology. Apparently, ACL plans to just keep our money. Very disappointing. Choose a different cruise line!

4 years ago

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Potterdog Suffield, CT

Great ships, extremely competent crew, great foods and food selections, excellent waiter/waitress personnel, always give assistance when needed.

6 years ago

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Maryann Wright Fernandina Beach, FL

Food and service on all three of my cruises (Columbia River, Hudson River, and New England) have been excellent as have been the choices of excursions.

6 years ago

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Lois Tyler Ballston Spa, NY

Cracked dam disrupted the flow of the trip.unpacking repacking , unpacking was not anticipated. Not America cruise fault, but did not make the cruise go smoothly.

6 years ago

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B Hake Marietta, GA

We had the unfortunate experience of being on the Columbia River cruise when the Bonneville Dam lock broke and we had to spend the majority of the time docked at the Red Lion in Portland.

6 years ago

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Catherine Thomas St Louis, MO

Everyone from the cruise line was very friendly and always went out of their way to make our trip as enjoyable as possible

7 years ago

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Evangeline Saint Albans, VT

My room on the Queen of the Mississippi, one of the American Cruise Lines Paddleboats, was misrepresented on the diagram in their booklet as a Category A double; it was at best a single. It was cramped and had a musty, moldy odor caused by a leaky AC. When I requested that the company refund a portion of my expense for this room, I was offered a 20% courtesy discount on a future booking. Not at all happy with this offer.

11 years ago

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Mike and Wylia Holbrooks

Personal service, personality of staff, food, excursions and happy hours

6 months ago

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Phil Baker

Great customer service. excursions well-planned. Only negative was no hot water for showers on two mornings.

1 year ago

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Madelynne Johnson

We have taken 21 ACL cruises in the last 15 years and we think that is the best recommendation we can give them.

1 year ago

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Karen McNally

What a great experience! Service, food, excursions - all top notch. I highly recommend American Cruise Lines.

2 years ago

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Gas Chicago, IL

Liked: quietness of the ship, cleanliness, food, friendly, many things to do, drinks, entertainment..

2 years ago

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John Masters Valdosta, GA

Very helpful and courteous staff and crew. Excellent facilities, condition of the ship, meals and activities.

3 years ago

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Wallace Guthrie St. Petersburg, FL

Interesting itinerary. Highly professional entertainment. Well organized. Comfortable accommodations. Great food.

4 years ago

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Jennifer Schultz Saint Paul, MN

We were treated with the utmost respect. Staff were friendly, polite and positive. And the food was delicious!

4 years ago

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Chap Waters Gurnee, IL

American Cruise Lines gives you the small print about their cruise 44 day before the cruise. That means no REFUND if you don't agreed to there terms! As a company they can enforce any rule they deem necessary for safe trip but should let before taking of money. They are not up front with you and there business practices are shady at best.

5 years ago

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Jean Mancil Arlington, TX

I very much like the smaller cruise line system. I like not traveling with hoarded of people and.... not lots of kids!

6 years ago

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William W Fieldhouse Arroyo Grande, CA

Our whole experience was terrific. The food was very good and served quickly. We enjoyed all the off shore tours.

6 years ago

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Linda Robinson Edmond, OK

Great service, excellent food. All staff very helpful and friendly. Enjoyed the lower key cruising versus big ships.

6 years ago

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Rhoda Thornton Florence, AZ

Excellent Ship - Excellent Staff - Loved the trip The food could improve would be my only reason I am not giving it a 5 star.

6 years ago

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Bruce Torrance, CA

Friendly crew, excellent food, modern vessels, large staterooms and provides a chance to see America without the need for buses and hotel rooms.

7 years ago

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Susan Hatley, WI

People were very friendly Loved Happy Hour so we could meet the other people sailing with us Food was wonderful

7 years ago

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Karen Lenz

The crew asking often if there was anything they could do to help us enjoy every thing!

1 year ago

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Carol Istvanick Fresno, CA

friendly staff, great food, interesting activities when landed, rooms ingest condition and kept clean and neat

6 years ago

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Betsy Taylors, SC

Totally enjoyed every aspect of our cruises. Friendly staff. Delicious food. Fun activities.

6 years ago

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Sue Weiss Lanham, MD

The staff on the ship was very friendly, and the places we visited were very interesting.

6 years ago

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Chas Chase Bethlehem, PA

Crew was great , very clean ship, culinary crew was very accommodating for foods not enjoyed due to cancer.

7 years ago

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Sam Abate

Cruise was great. Limited Menu when cruising.

8 months ago

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Thomas Johnson

History of the Upper Mississippi, fall colors, the river

10 months ago

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Gary Yurich

We met many new friends and had such a great time booked another trip!

1 year ago

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Frances Harty

The crew and staff ensured we were well taken care of the entire trip.

1 year ago

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Jere Crouse

I sure think this is one of the best cruise lines in the USA

1 year ago

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Dennis Lawyer

ACL makes traveling and adventure easy. The staff are friendly and attentive.

2 years ago

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S “Me” Mc

Overall very well done, tour guide used on last tour at Oak alley was unethical

2 years ago

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Judy Fitzgerald Los Angeles, CA

What we like best was the smallness of the ship compare to Ocean Cruising.

2 years ago

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Nancy Clonts Woodway, TX

Just got back from the ACL Pride on the Columbia & Snake Rivers. Great trip!

4 years ago Edited July 15, 2022

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Fricke Spring, TX

The staff is very friendly and accommodating. Always a fun time.

6 years ago

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Sue Oliver Kalamazoo, MI

I like the professionalism of the crew. The cabins and ship are very clean.

6 years ago

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Louise Knight Tucson, AZ

Staff was very friendly. Food was great. Historian was really good. Entertainment was excellent!

6 years ago

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Mary Gillespie Arlington Heights, IL

Everyone was very friendly -efficient-did their jobs very well

7 years ago

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terryjamison Madison, MS

American cruise line is the best and love the staff and cooks cheifs the food is wonderful

6 years ago

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Dave Kinison

The food and entertainment were excellent.

1 year ago

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Robby Sabban

Toilets need a no-slam lid :-) The staff and service were excellent

1 year ago Edited September 11, 2025

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Kim Smith

Great food, friendly crew, awesome excursions!

1 year ago

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Claudia Donati

I liked that the crew always asked how I was doing!

1 year ago

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Connie Jongewaard Jacksonville, FL

Beautiful ship, wonderful crew, interesting excursions

2 years ago

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Billy Jones Sierra Vista, AZ

Small ships equals personalized service.

3 years ago

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Al Ernst Lakeland, FL

Staff was great! Everyone helpful and courteous. Food was excellent.

6 years ago

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TA Evans Hendersonville, TN

Relaxing trip on the Columbia Rivers with local entertainment and expert guide.

6 years ago

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sandy hennigan Largo, FL

great cruise main complaint NOT handicap acessible

6 years ago