Name: American Cruise Lines
Rating: 4.9

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Brett Bayley

This was our first cruise with American Cruise Lines and it was in celebration of our 50th anniversary. This Columbia and Snake River cruise was magnificent with wonderful ports of call and excursions. Every element of this trip exceeded all our expectations and the entire crew made us feel so welcome. We've already booked our next adventure!

1 year ago

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Virginia Stein Plano, TX

Have been on 3 cruises - #4 upcoming. Staff and food great and friendly. Ships are clean and rooms spacious. Great mix of passengers ages from 50 to 89. Love the excursions, history of the area and onboard programs and entertainment.

1 year ago

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CLARK GASIOR Sylvan Lake, AB

The staff was Excellent! The ship Very disappointing The excursions , disappointing, we did the 2 week, online pre-booking, and we were not registered for several. The ship stairway carpet was extremely worn, and also torn in one spot. River Lounge not vacuumed every day. Stateroom not cleaned very well. A pair of shoes under the bed, from previous guest. The back of a chair very dirty, when we boarded and the whole time we were on the ship. Not advertised as non-smoking, they reluctantly let us smoke at the back of the ship(fine), no seating and no ashtray. The whole top deck is open, surely a couple of tables could be provided.

2 years ago

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Pat Rieley

My husband and I loved the boat’s decor and cleanliness, friendliness of staff, food offerings, excursions, entertainment, helpfulness, communication, and the attitude of ACL representatives they couldn’t do enough for you!

2 years ago

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Richard White Dayton, TX

Customer service during the reservation process was excellent. The food, accommodations and service were outstanding!! The excursions left a little to be desired. Too much drive time for too little time spent at sites. Could not get in one because the key would not fit. We like to visit a place and spend time there, so perhaps this is not our kind of vacation.

2 years ago

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Roger & Sara Taylor Elgin, IL

Our experience was amazing! The crew, from the officers, to the wait staff, to housekeeping did everything they could to make sure we had the best possible experience. We enjoyed the smaller number of people; it seemed more friendly than on the larger boats. Have already booked our next cruise with them.

2 years ago

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Georgetta Miears Tuttle, OK

Wonderful cruise. The staff were all exceptional. The entertainment was amazing and the excursions were very informative and interesting. Food was great and no buffets which I enjoyed. The most relaxing trip I have ever taken. I would highly recommend it.

2 years ago

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Lynn Moak Austin, TX

This was a new ship, and we viewed it as a new house with a punch list. Food was marvelous; crew went out of their way to provide everything that anyone asked for, including non-alcoholic beverages. Did a good job keeping us out of the hurricane and keeping us entertained while constrained to the ship.

2 years ago

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Mike

We've been on 10 of their small-ship cruises and enjoyed them all. The best one was the inside passage of Alaska and the second best was the Columbia/Snake Rivers trip. We like the food and the small number of traverlers, typically 75 to 175 or so.

3 years ago

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RLF Ocala, FL

very nice rooms, nice balcony, friendly staff, food was good, tours were good, could have had vegetarian menu for my wife, I have been on a lot of ocean cruises there was no movement compared to them. music entertainers were good

3 years ago

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Karen Broido Davis, CA

I enjoyed the food and lectures, but there was no wifi, Upon leaving the ship to fly home, we were told to take bus A, which would take us to the Delta Terminal. I was with my 100 year old mom and had 5 pieces of luggage. The bus driver said he couldn’t take us to that terminal, and had never been able to do so because the bus was to high to get through to it. If I’d been told this we would have made other arrangements!We were taken to the international terminal. My cousin got me a cart and helped me get the luggage onto the cart. I had ordered a wheelchair for my mom, but there was no skycap around. So with my mom walking with her walker and me pushing the cart, we finally found a skycap and made it to the Delta terminal. When I called American Cruise Lines customer service about this, instead of apologizing, she said, well we got you to the airport didn’t we!

3 years ago

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Mary Karish Houston, TX

I enjoyed the itinerary, the inhouse entertainment and the story teller. The rooms were great, and the GM did his best to address issues as they arose. However, they can do a lot better with their meal selection and availability. They had had to ration bread at dinner, and even then, the bread quality was midiocre. Also, the meals could have used a better uplift. They served expensive cuts of meat, but they all tasted the same. No flavor. Also, for their cafe, aside from serving junk food, consider serving salads, sandwiches or healthy snacks instead of hamburgers and hotdogs.

3 years ago

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cruisetalk Deptford, NJ

They have small ship cruising down to a science! It is perfect for 50 plus guests because there are no children (I have grandchildren but I enjoy different activities with them!) and they plan all the excursions for you - most are included in the price!

3 years ago

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Jerry Jensen St. George, UT

We had a FANTASTIC experience on the Columbia River Cruise. The excursions were great and very educational. Food was over the top great! Our cabin was clean and comfortable. The entertainment and area talks were excellent. We signed up for 2 more this fall.

3 years ago

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James Newman Grand Blanc, MI

American Cruise Lines travel in and around the U. S. taking you to many interesting places on each voyage. The services is first rate. The crew is friendly and efficient. The boats are neat and clean. Shore excursions are well planned and go to interesting places.

3 years ago

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Vincent Fusca Springfield, VT

Lower Mississippi River cruise in May 2022 was truly superb and recommend this cruise to anyone looking to try a river cruise. The service was first-class and the shore excursions were well planned and executed. The hotel team were fun and engaged. The boat crew were very skilled and worked well with the hotel team.

3 years ago

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Jim Maness Baltimore, MD

The staff is very professional and courteous. The staff does everything in their power to please the customer. If there is a problem, they fix it as best they can. Recycle as much as possible. There is an enormous amount of water in plastic bottles given out for excursions and a lot come back to the ship.

3 years ago

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It's No Fluke Fort Lauderdale, FL

Traveling on the “Star” on the Eastern Seaboard was a great experience. I loved seeing the towns from the water where we played golf. We did have some water level issues but ACL always does everything to keep us safe. I really appreciate that. Learning the history of the area and the food is always exceptional.

3 years ago

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Diane Whitney Smith Key Largo, FL

I have traveled on American CruiseLine 7 times. Every trip has been spectacular. The last trip I went on was to Maine on a lobster cruise. There were only 80 passengers on board. We 7 ports and ate lobster almost every day. The entertainment was great. I highly recommend this company.

3 years ago Edited July 13, 2022

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Sue Waverly, NY

Our recent Mississippi River cruise totally exceeded our expectations. The staff was so accommodating. The food was like eating every meal in a 5 star restaurant. The comfort of our room was fantastic. The tours were so interesting. We highly recommend American Cruise Lines and signed up for another cruise in 2020.

5 years ago

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Barb Mifflin Lahaina, HI

American Cruise Lines gives customers the experience of visiting places with a relatively small number of people so that it almost feels that everyone, travelers and ship personnel alike, is family. The staff works very hard to accommodate everyone’s needs, likes and dislikes, and interests.

5 years ago

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Pat Evans Hartland, WI

The England Cruise was our first experience with American Cruise Lines. We were pleasantly surprised by the exceptional accommodations, food, service and staff. We throughly enjoyed the cruise and are looking forward to another cruise with American Cruise Lines in August 2020.

5 years ago

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frederick r fisher Kennewick, WA

Maine Coast an d Harbors, 09/07/19 Pleasures: Friendly,knowledgeable guides in walking tours and the fascinating museums ( Captain S was a gem ), lots of lobster, onboard speakers, and the staff and crew , especially our cruise director Jenna and our dining steward Roderick. Both interesting and relaxing, a rare combination.

5 years ago

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Jean Leed Seattle, WA

We've enjoyed three cruises to date with ACL, and are looking forward to our fourth next May. Every aspect of these cruises has been exceptional, as described in the brochure: the tours, the entertainment, the food and drink, the staff support, and the rooms. To top it off, we also enjoyed meeting with the other passengers!

5 years ago

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Ann Marino Newington, CT

One of the best cruise experiences I have had! The crew is wonderful- O had the feeling that I could ask them to help with anything. Other passengers were very friendly. It was great to learn more of the history of this country from well informed leaders. Can't wait to experience this type of cruise again!

5 years ago

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Linda Parker Houston, TX

Would not go on any other cruise line. We have been so satisfied with the people we met and employees we have stayed in touch with. It was a beautiful cruise for Christmas and enjoyed everything. Planning cruise number four

5 years ago

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Judith Tribby Crofton, MD

American Cruise Lines provides a wonderful experience aboard and on shore excursions. Our itinerary changed due to a tropical storm. Everything was done to keep us safe and informed and alternative shore experiences were provided.

5 years ago

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Norma A Pettijohn Topeka, KS

I really enjoyed my trip last April to SE USA from Florida to North Carolina. The staff and the itinerary were wonderful! I'm signed up for the New England Islands in September. There is no Mr. Pettijohn, so please correct your emails to me in the future.

5 years ago

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MimaBear Mesa, AZ

I LOVE small ship cruising! You get to know your fellow passengers and the crew in ways that aren't possible on big ships. The excursions, entertainment and food are all world-class. I traveled with ACL last year and am going again in April of 2020. Can't wait!

5 years ago

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Georgine Riley Orlando, FL

We love our cruise!!!!!! The crew were excellent !!!!!!! The food and food service was outstanding. We very much enjoyed the many ports especially the San Jaun inslands and Victoria. The captain was easy and fun to talk too which is not true on many cruises. Two thumbs up !!!!! We expect to be with you again in the not to distant future.

5 years ago

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John Rose Charlotte, NC

The Columbia/Snake River cruise was excellent. The entire crew was very helpful and courteous. The food was excellent with lots of choices. Beautiful scenery and very interesting land excursions, especially Mt. St. Helens. This was our second cruise with American Cruise Lines and have already signed up for another one on the Hudson River.

5 years ago

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Sue A Johnson San Diego, CA

I enjoyed the slow pace and sitting on the top of the ship and watch the pretty scenery in the San Juan Islands. Friendly staff and fellow passengers were a plus. The only downside was dining. Since we were mostly seniors with hearing impairment the large tables of eight made it hard to hear the conversation. Very noisy due to passengers loud voices, again part of aging. I have no solution but it made meals stressful and I do have hearing aids. Great company and attention to details are a plus. Sue A Johnson

5 years ago

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Julie College Station, TX

We celebrated my brothers 70th birthday and his upcoming retirement With a cruise. So much fun. Great excursions.... love how the planing is done... bus picks us up ... takes us to points of interest... taken back by the bus to the ship. Food great.. entertainment awesome

5 years ago

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Joseph Parker Harriman, TN

We like their attention to detail. The staterooms are roomy, and the bath is a very good size compared to other cruise ships. The newest ships are well- appointed. The last time we cruised with them, the food was not as good as on other cruises. While it was plentiful, it just wasn't as delicious as other meals we have had.

5 years ago

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Bob and Pat Tucson, AZ

We have cruised 3 times with ACL and have another booked. The ships have been very clean, the service and food very good and the staff unfailingly friendly and helpful. We like the policy of full payment for the cruise up front with no extra charges and no gratuities expected on board.

5 years ago

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Valerie Cristiano Metuchen, NJ

Everything was top-notch. The tours were excellent and the guides were very informative, even after the main tour when you took the hop-on, hop-off shuttle, all of the drivers were very knowledgeable and helpful. The food was delicious and all of the staff were very attentive and many even knew our names! The small ship river cruising was amazing.

5 years ago

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Daniel Maclean Brookline, NH

The best cruise line I have used, I have traveled Europe on river cruises the last 5 years with my Lady partner who was thrilled with American Cruise Lines accommodations, food, crew, And off river trips we took the New Orleans to New Orleans Mississippi River Cruse We Loved It.

5 years ago

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Nan Kesler Virginia Beach, VA

Wonderful crew; entertainment and outings on this cruise! Bill and Laura were fantastic duo; Bill is a neat historian. Love his audio selection; nice presents for folks back home! Laura is quite the vocalist! Beautiful voice. The Ed and Dan entertainment was also wonderful. Thanks for such a great trip!

6 years ago

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Bill Bengtson Vail, AZ

Food and drinks were great. The land tours left something to be desired. The West Point tour was fine, but the FDR tour bus was guideless, depending on the bus driver to organize us. The NYC was ok, but the walking tour of the 9/11 site was lucky not to lose anyone. And people need to use the toilet on the bus, rather than make everyone wait for at the Occulus.

6 years ago

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Cathy Fernley, NV

Previous cruises (Southeast Alaska, Columbia and Snake, Maine Coast and Harbors) have all been very interesting and onboard experience was top-notch. The Cumberland cruise was quite sub-par and I wish I hadn’t spent the money on it. I hope this isn’t a sign of a new format. I had thought ACL was a gem, but my recent experience brings my review down. Food service was very slow and historian lectures were scheduled for daytime when we were out on excursions. Staff was forgetful of customer requests. On the upside, Fort Donelson was very interesting and the Quilt Museum was stunning

6 years ago

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Flo Mizicko Vienna, OH

We enjoyed our trip immensely and booked for next year (our 7th) However this particular cruise had several instances in which nobody seemed to know what to do. It was because of the inexperience of the cruise people. There should be experience personnel on every cruise to help the ones who are doing this for the first time.

6 years ago

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Hare Tanan Northfield, OH

I gave a four star for one reason... entertainment. I like the band, Judy D and the Victory Belles. I would have expected entertainment relating more to the older clientel with music that we could dance to. The restaurant servers were great, the all day alcohol was good at least I could have a drink when I wanted. The side trips that were offered were fine. I was a little disappointed in the slim showing of the captain. I generally have cruises where the captain shows up for the crew introduction and the captain's night. We had no idea who the captain was until we asked.

6 years ago

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John Murray Bainbridge Island, WA

We have cruised several times with ACL and we did the same cruise two years ago - loved ACL. everything was wonderful with the possible exception of the dining room which is too noisy - when the boat is underway - for normal conversation, and that is why we cruise with ACL, to meet people and talk with them. John Murray

6 years ago

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DAN AND CAROLYN ROGERS

American Cruise Line is a premier company. We have never been treated better or enjoyed other cruises like we have on this cruise line. We have done 5 cruises and are looking forward to more! Thank you for making our experiences the best ever!

6 years ago

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JBirtolo Bradenton, FL

We love this cruise line. We've made three cruises so far and already booked our fourth. We love that the ships are small and therefore don't pack in passengers like sardines. And we've always found the crew and attendants to be nice, helpful and of good spirits.

6 years ago

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Rick and Elizabeth Patenaude North Adams, MA

The service met the highest standards one could expect. The crew made the most of a bad situation (Bonnevile Dam closure) and did everything in its power to complete our trip in the best manner possible. The offer to grant a sizable discount on our next trip was a greatly appreciated bonus. KUDOS

6 years ago

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Carl E Henderson

The staff was always friendly and courteous. The food was delicious and there was quite a wide choice for each meal. The entertainment was top notch as well as the "historian" who gave frequent "lectures" about the river, the history of the area, and other information that was great to receive. And the "happy hour" was wonderful.

6 years ago

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wilkyoung@comcast.net San Jose, CA

WE had wonderful service all these people were great help with food Rocio, Arionna, Jessica S, Robyn S Lexie H and DaQbian L and Caitlan P , Berimger . cabin service Kelvana and Kian M. Arts Diane S was very good I learned from her. Cruise Director Tessa, and Hotel Manger Keaton J always help at all time. The Crew on the ship was always help ful and the coast graud was great.

6 years ago

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James Hake Marietta, GA

Our first cruise with ACL had a high level of dissatisfaction. A cracked Locke on the Columbia River showed a weakness of the officers onboard. The backup plan was to go to Google and find out where passengers could be sent. We too were doing this - with difficulty because the WiFi was not working. They bused us to Fort Vancouver without coordinating the guides that were present. This could have been more interesting. Busing us 45 min to the Vista was no more than a 10 min view. The officers had little knowledge of Oregon - Willamette Valley, Canon Beach - both within 1 to 2 hours. There was no backup or contingency plan. They genuinely tried and continued to go through the process - it was too late. They brought us back to Portland - where we had come into early. The boat was docked where we embarked - inconvenient to the city, next to a very busy and noisy bridge, and under the direct landing flight path of the Portland Airport. To make matters worse for those of us still on board, another sister boat docked right next to us on our last night - engines/generators on. What were they thinking?

6 years ago

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Joe Parker Kingston, TN

The cruise was interrupted due to circumstances beyond anyone's control. The crew was especially solicitous, making sure that we were making the best of a bad situation. They were very professional and are to be commended. We have already booked our next one with ACL.

6 years ago