Name: American Cruise Lines
Rating: 4.9

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Beth Espinoza Bakersfield, CA

I liked everything about this cruise of the lower Mississippi. The staff were always friendly, courteous and helpful. The onboard activities and entertainment were great, the food and meal choices were top notch. I have only a couple of suggestions: 1. Don’t visit Vicksburg on a Sunday as everything is closed. 2. Update the daily port activities or things to see. We wanted to go the Hard Rock in Memphis and after some effort to get there, it had went out of business.

2 years ago

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Marsha Briley Las Vegas, NV

We enjoyed everything on the cruise. Just a suggestion. If it is possible to have no carpet in the traffic areas of the ship. Many seniors have issues with tripping and/or falling due to carpet and rubber sole shoes getting stuck on the carpet. Plus, those who use a cane, walker or motorized cart when necessary can get around easier without the carpet. As far as the entertainment that performs. It would be nice if there is a designated dance area for those who want to dance. Right now, the dance area is taken up by the performers which makes it hard to dance on the flooring that is left which is carpet.

2 years ago

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Mike Rieley

The friendliness and helpfulness of the crew made the cruise enjoyable. We particularly liked the food service arrangement in the dining room. Every meal had a good selection, was deliciously prepared and promptly served. The atmosphere was relaxed and comfortable and lent itself to meeting and socializing with fellow travelers. Tours, informative lectures and entertainment were excellent.

2 years ago

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Bill & Cheryl Fairman Blue Ridge, GA

Amercian Cruise Lines has become our yearly cruising adventure. This year's trip abord the Amercian Serenade was amazing. We boarded in Chattanoga and ended in Nashville. As always, the crew and staff always at your service. We have never had a bad experience. also, the Dailey activity was professional and well planned. We have our next year's adventure already planned with ACL.

2 years ago

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GR Kletzker Marco Island, FL

Eagle’s staff was exceptionally courteous and helpful. Meals were wonderfully prepared, selection options were very good and staff were most professional. The head of hotel management and the social director were energetic, diligent and accommodating. Some of the excursions were limited by time but well organized with transportation. The on shore excursion contributors were well chosen. The lobster bake was most enjoyable and well run. On board activities were somewhat limited and the entertainment was enjoyable but not heavily attended. All of the hired entertainers were talented, and professional (except the comedian who was complaining and not funny). Major highlights were the spacious cabins, accommodations and cleanliness of this new vessel.

2 years ago

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Joan Hood River, OR

We went on American Harmony from Clarkston, Wa to Portland, Oregon. The food was more than enough and wonderful, Entertainment and excursions were excellent. From the Captain to the deck hands were great and helpful. Couldn’t do enough for us. It was our first river cruise. We will be taking another one in the future. Thank you so much for all you did for us. Judy and Joan

2 years ago

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PHILIP STROM Duluth, MN

ANOTHER GREAT CRUISE EXPERIENCE ON AMERICAN. 10 MARVELOUS DAYS ON THE NEW ENGLAND COAST. AMERICAN’S ACCOMODATIONS ON BOARD ARE FIRST RATE. OUR FOOD ON THIS CRUISE WAS EXTRORDINARY. ALL OF THE VARIOUS STAFF WERE HIGHLY MOTIVATED ADDING PLEASURE TO THE CRUISE. WE LOVE THE SMALL BOAT APPROACH TO RIVER AND COASTAL CRUISING. WE ARE BOOKED NOW ON OUR THIRD AMERICAN CRUISE, AND LOOK FORWARD TO OTHER OPPORTUNITIES TO COME. AMERICAN

2 years ago

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Momistraveling MA

My very first cruise and an AMAZING experience I was able to share with my mother. THANK YOU mother nature for her input in providing great weather, the staff for being so lovely and accommodating and AMERICAN CRUISE LINE for their excellent curating of excursions. As a mother, I always had to do all the planning and research - they insured a great experience through THEIR pre-planning. I could relax, eat endlessly, drink cocktails, make new friends and follow along. EUTOPIA!

2 years ago

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Claudell Thomas Enid, OK

We took the Lower Mississippi River Cruise: New Orleans to Vicksburg and back. What a wonderful adventure! We had never been on a river boat before. The crew was so helpful and congenial, the food was excellent, and the excursions were informative and entertaining. We have already booked another cruise and are so looking forward to it. Amazing!!

2 years ago

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Jeffrey Harrison, OH

Wonderful trip! The crew, Julia, Bill, Johnathan, Brea, Aryana, Aly, Timothy, the chef at the Sky Lounge, Brian, and any number of other crew members deserve compliments on their service. A few things to think about: a microwave oven in the Sky Lounge, repair of the coffee machine in the Sky Lounge, food representing the local culture served in the dinning room.

2 years ago Edited January 2, 2024

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Frederick J Luongo Methuen, MA

American Cruise Lines is the leader in cruises in America. They only operate in the USA and have the most varied and interesting cruises in America. My wife and I took the Hudson River cruise in September of 2022. We had originally booked the Columbia River cruise in May of 2020 but it was cancelled for COVID reasons. I almost lost $15K to bad customer service who had a lack of understanding and empathy. Working with the CEO's office we got to reschedule the Hudson River cruise in September of 2022 on the American Constitution. Our experience on the weeklong cruise was quite pleasant. The meals were tasty and presented well. I am a fussy eater and did not have a problem. We met a number of interesting and friendly people. The staff were courteous, friendly, and helpful. The shore excursions were interesting, and some were breathtaking! The only con was the condition of the ship. The stained carpeting, room safe and refrigerator not working, outside rust on the ship, the sliding glass door in our room would not close (a stick in the door channel solved this problem), and the torn upholstery on the top deck outside seating showed a lack of attention to detail. If you are willing to ignore the details, you will have a fun filled, pleasant cruise.

3 years ago

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Amy Sturtevant Grass Lake, MI

Likes: The staff (except one*), crew, and meals were all five star. The scenery was beautiful and most excursions were very interesting. I also enjoyed the small ship size. Dislikes: Most of the evening entertainment was very disappointing. Covid vaccinations were not checked upon arrival and we arrived home carrying the virus. *I hesitated to comment on this but one employee's mannerism compared to all others totally surprised us. 'Marty' was the tour guide on our bus from the ship to the airport. She received a phone call reporting someone had left their luggage on the dock. (We were unaware that once the luggage was removed from the ship, it was not placed on the buses but set on the dock.) Marty shook her head in disgust, identified us, twice, and made sure everyone knew we were the people responsible. I'm guessing she thought she was funny? Later she mentoned she had received a 'timeout' previously for something she had said. That didn't surprise us. As we were exiting the bus, she apologized for her comments. Perhaps a little additional training will take care of this concern. Every other staff and crew member were so positive, helpful, and caring. Thank you for a great cruise!

3 years ago

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Katharine Welin Carrabelle, FL

"Why Not Choose The Best?" Attracted by an ACL brochure of a 3 week cruise up the entire Mississippi River, in 2017, we booked it, on a paddlewheeler, and got "hooked"! So amazing, that we went again in September 2022, on the brand new ACL Symphony Riverboat, plush in every regard! Fewer than 200 passengers, our country, our language, our history, not far from home, no passports needed, an American family building their own boats in Maryland, offering an "at home" feeling!

3 years ago

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Michael LaBelle Rapid City, SD

This has been our third cruise with ACL and the service has been great. The staff has been warm and welcoming. They have gone 'out of the box' of standard amenities as we like Diet Pepsi rather than Coke products and I like orange marmalade with breakfast toast. They cannot get it in individual packets so they get in a jar and serve it in a serving container at breakfast. That is thinking out of the box.

3 years ago

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Lou Serio Charlotte, NC

This was our 3rd cruise with ACL. We went to the San Juan Islands. The ship was an older ship, the American Spirit. The guests in total were 42. The food selections were very good but no always served very hot. There were some otherwise common items not always available or limited, for example lemons for the seafood dishes and bacon for breakfast. The attentiveness of the dinning staff was nothing short of exceptional. Along with the cabin staff keeping all very clean. There were some minor issues with the bed and TP holder. There were a few items that were "a bit off" and did not expect them to have happen based on our past cruises with ACL. Perhaps this was a result of limitations due to pandemic. The on shore excursions offered variety, were fun, informative and pleasurable. The on board entertainment was pleasing and the naturalist was exceptional, entertaining with the topics and local history and lore that he covered. The San Juan's and port stops offered beautiful sights and sea life sightings.

3 years ago

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Richard O'Bryan Coraopolis, PA

Best cruise company of any we have ever sailed on, including Caribbean and Alaska cruises on larger ships. The entire crew are more friendlier, and due to the smaller number of passengers (max of 200), the relationship between passengers and crew is so much closer. And because of this, the crew will drop whatever they are doing and immediately take action if one needs assistance of any kind.

3 years ago

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Patty lockett Ocean City, MD

If you want a river cruise where they know your name and always provide excellent personal service, you found the right cruise line. Our cabin, meals and excursions were top notched. Special drink request was completed with a smile. The Historians who presented great talks appeared to love their job. We were so pleased that 8 of us booked another cruise together and before the cruise we were strangers.

3 years ago

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Peg Kelly Pinckney, MI

This is the Best Cruise we have ever been on. From our first step onto the ship being greeted by the Captain, Cruise Director, and all the staff we knew we had not made a mistake in booking a cruise through this line. Everyone is so kind and helpful. I love the relaxing laid back feeling. Cocktail hour with the fellow guests is fun. The Cruise Directors are a blast so funny and enjoyable. Our Guide David was so informative loved listening to him. I learned a lot. We had such an amazing time. We’ve already booked our next cruise.

3 years ago

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Janette thibodeau Land O' Lakes, FL

Sailing with a smaller group of passengers brings more personal experiences. Friendships are created, leisure times are welcomed , activities are more available without hustle and bustle. This is certainly the cruise you should take for excitement and peacefulness combined. Dining is excellent , cabins are extraordinary , tours are superb and educational and amenities are generous.

3 years ago

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joanne manzi Chicago, IL

American Cruise Lines is a great opportunity for solo travelers -the only cruise line that offers single rate rooms and 5-star accommodations - all inclusive from early morning breakfast to after dinner. After three cruises, all of your excursions are free and a free cruise for #11. And, if you book a future cruise on board, the discounts are great. A great way to explore the USA on the many rivers throughout the land and meeting great passengers from all over the USA.

3 years ago

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Randy Hartselle Bend, OR

American Cruise Lines is a wonderful small ship experience. I traveled on the American Harmony April 18-May 5th along the Columbia and Snake Rivers. Stunning waterfalls and lush forests viewed from your balcony off of spacious staterooms made this a special trip. Escorted excursions and wonderful enrichment classes provided something for all travelers. With formal and relaxed anytime cafe dining I found I could schedule my meals as I wanted. Nightly cocktail hour and entertainment was also a highlight. If you are looking for a small ship on America’s rivers this could be just the opportunity you need.

3 years ago

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KC Gray Siebert San Diego, CA

I sailed aboard the American Harmony from Portland to Clarkston and back retracing the trail of Lewis and Clark, Mar 30-April 18, 2022 . It was an amazing cruise with daily tours, onboard enrichment series of speakers and art classes. The staff is attentive, fun and works hard to make sure each cruiser has a delightful time. They followed all Covid protocols.

3 years ago

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Joan Mattson Cedar Rapids, IA

We have traveled with ACL to the San Juan Islands and the SE United States coast. We are scheduled for another cruise soon. Small ship cruising with them has been wonderful. Attention to our needs by wait staff, cruise staff and housekeeping have all been very good. Our rooms have all been clean and well kept while cruising. I realize this all looks glowing and it really is! We have been on the big ships but just do not feel that is a good way to spend our money.

5 years ago

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CAROL A JORDAN Randallstown, MD

I have previously done two cruises with American and have another coming up shortly. Their staff is wonderful, the food is delicious, the tours are unbelievable. I'm a solo traveler and couldn't be more comfortable than I am with American. I feel safe and happy whether I'm on the ship or out and about on a tour. I wouldn't travel in the US with any other cruise line!

5 years ago

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Thelma Jean Gosney Belton, TX

We Love the meeting of new friends on board American Cruise Ships. Being older we are able to get around to all activity where everyone is helpful and nice. We have seen up close mountains, whales, bears and dolphins. So many things can be seen from these small ships. Hope to celebrate our 70 th wedding Anniversary on board an American Cruise Ship. Mrs Gosney

5 years ago

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JO New Milford, CT

We had never been on a cruise and my husband hates crowds, so small boat cruising was a compromise. We booked an Alaska adventure and there was no compromise. It was wonderful. The service, the side excursions, the food were all wonderful. My husband is 6'2" and had no complaints about the balcony, the cabin or even the bathroom. The captain made sure we had time to experience the wonders of Alaska, even stopping to let us watch a mother bear and two cubs playing on the shore and changing course to follow a pod of whales, to give us more time to watch them. All things your big ships don't do. We have since bee on a river cruise and will be going to Puget sound this year with American.

5 years ago

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S dele Tucson, AZ

A wonderful cruise line. If you like small ships beautiful sailing and a staff who truly understand and embrace customer service. They don’t do it because it’s a job but because they love what they do. We have taken one cruise last year going another in a few months and already talking about what cruise to take after this one. We can’t say enough about our e tire experience. Everyone is treated like family respected and no is not in anyone’s vocabulary. We think they are the BEST!!

5 years ago

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T&S Kraft1 Royal Oak, MI

The staff and the food are highlights for us. Next comes the excursions during the day. The cabins are very nice especially those with balconies (although they are small). On our two cruises we have enjoyed the people very much but we would like there to be more age diversity. Apparently, the younger crowd has not discovered American Cruise LInes!

5 years ago

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David R Busby Alabaster, AL

We had a wonderful time on our very first cruise this past year. Every crew member was awesome. Smile on their faces everyday. The food was simply great. Enjoyed having a menu instead of a food trough. The excursions at each stop were alot of fun and informational. The small ship allowed us to meet and get to know our fellow passengers. We have already booked another cruise for this year 2020.

5 years ago

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Edward Rocereta Adel, GA

From boarding until disembarkation, the trip was perfectly organized, the staff friendly and helpful and the ship clean and cozy. Cruising a river, in our case the lower Mississippi, is by far superior to ocean cruising because of the various planned stops at interesting cities and the option of taking trips at these cities to historically significant sites. We look forward to our next trip with American Cruise Lines.

5 years ago

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Judith Zaleski Springfield, IL

My husband & I have been on 4 cruises withAmerican Cruise Line and currently have 3 more booked. We have enjoyed each cruise. We especially like all of the Staff, always smiling, very friendly and will try to meet whatever needs that you may have. Like the size of the ships, the people that we meet, really like the expert lectures, the itineraries, and the food choices.Overall each of our experiences have been excellent.

5 years ago

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Robert Herndon Brandon, MS

I love the overall experience, particularly the historical lectures we received on the Lewis and Clark Columbia River trip. It was outstanding as was the added Snake river trip. The knowledge of the lecturers was outstanding and, even though I have read several accounts of the Lewis and Clark expedition, I learned a good deal more about it from the lectures

5 years ago

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Marilyn Cantey Campbell, CA

I’m signed up for my 10th cruise in May. What I like best is the small size of the ships. 90-100 passengers. I know you’re building bigger ships now, but I like the smaller ones best. I’ve been on the Independence twice, Cabin 220 and will be on her again in May. The food and shore excursions are great. Don’t know what I like least, maybe since I’m a Renaissance and Classical musician, some of the evening entertainment. I like the lectures of local history, flora and fauna best.

5 years ago

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Kathleen Mary Rose Northridge, CA

I travel alone. I found the staff on the Constitution very helpful with planning my itinerary. My room was perfect for me. Since I was busy meeting new and wonderful fellow travelers, I did not miss not having a balcony! The ship has a large balcony on the 4th floor where my new friends gathered at the end of the day to share our daily experiences. Looking forward to my next trip.

5 years ago

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Kathleen Chapman Virginia, MN

We loved our riverboat cruise on the Columbia River. We enjoyed the trips onshore and found going through the locks to be extremely interesting. The food was more than plentiful and very, very good. The staff was phenomenally helpful. The jet boat ride on the Snake River was very interesting and fun. The entertainment in the evening was always very, very good.

5 years ago

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Linda Cedaredge, CO

We took their Mississipi River Cruise and I would highly recommend it. The boat is small enough that you get to know your fellow passengers. Each suite has its own balcony. The crew is amazingly helpful and polite. They go the extra mile to accommodate your wishes. We loved it so much that we booked one of their Alaska cruises. You won’t be sorry if you choose this cruise line.

5 years ago

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Ellyn L Wasserbeck Richwood, OH

We have comleted our third cruise with American Cruise lines. This compnay does it right. We like it for the small ship and passenger feel. This makes it a more personal attention to detail. The venues are terrific. My absolute favorite was the Columbia/Snake River trip. The food is terrific and not that fancy "what is this" thing. They go above and beyond to make sure your trip is a great one. Thanks American Cruise Lines.

5 years ago

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ART Long Branch, NJ

A river boat trip on the Columbia and Snake rivers is a journey through some of America's most spectacular scenic countryside. American Cruise Lines itinerary provides stops at points of interest that are both unique and wonderful to see. In addition to the sights, our trip provided a valuable history lesson as we traveled the paths of Lewis & Clark and other early explorers. We did it in style and saw the same great country they did decades ago.

5 years ago

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South Texas Victoria, TX

Boat was somewhat difficult to find and not very handy, quite a walk to boat. Sure appreciate cruise employees taking bags so did not have to carry all the way to boat. Once on food was great and employees very professional from getting on to deportation. Negative would be inside cabin thermostat hard to set and announcements not coming in all the time.

6 years ago

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Donnie and Dianne Shelton Louisville, KY

Hudson River Cruise was great. Enjoyed the tours with Robert and the walk through little Italy, NY. Food was outstanding and appreciative Kenny and Eric the chef . The servers Alli, Gabbi and all were very friendly and eager to make our dinning experience the best. Entertainment was wonderful especially Robert and Stephanie, and the lady that sung patriotic songs.

6 years ago

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Jack Blachly Frisco, TX

This was my third cruise with ACL and like the others it was perfect. The management and staff went out their way to make sure everything was exceptional. Hannah B was our cruise director and you could not have a better representative on board your ships. Cruising the Mississippi constantly presents obstacles and Hannah made the changes seamless.

6 years ago

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Carl Schroeder Saint Paul, MN

Some memories of our cruise: 1. Because of the smaller size of the boat and its design, it's possible to get anywhere on board in a couple of minutes. 2. A friendly and comfortable way to vacation; the members of the crew will help you (or each other for that matter) with a smile and good nature. 3. The food and food service are excellent; they work hard to provide a good experience for the passengers. 4. The excursions and scenery are world-class.

6 years ago

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Cecile E. Johnson Angleton, TX

Except for room 318 our original room that flooded during the night bathroom and bedroom , being moved to 414 and two nights later that room flooded twice in one day. We did not put anything down the toilet that should not have been in there. We have taken over 25 river cruises so we know how the system works and believe me this has never happened to us before. I feel American Cruise Lines owes us some kind of compensation for the inconvenience that we had to endure. My husband asked Amelia for an American Cruise Line hat, she said she would get him one but he never did receive it. Todd was a fantastic riverlorian, he really knew his history. Could have listened to him for hours. The food was excellent. The entertainment was a lot better than the Mark Twain tour. I suggest you have happy hour not the same time as dinner. It was too early and then eat your meal

6 years ago

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Carol Hernandez Anaheim, CA

We have cruised with American Cruise Lines 6 times over 6 years. The service & friendliness of the crew is excellent. The food & dining experience is superb. And coctails & wine are all inclusive. Our stateroom (not a suite) is spacious & comfortable. We love the breakfast room service. There is always a choice of excursions which are excellent. Booked our 7th cruise for 2020.

6 years ago

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Sonny Donaldson Montgomery, TX

Cruise was most enjoyable. The itenarary was excellent. The staff was friendly and exceeded expectations . Captain S was most engaging about the cruise, his experience and the operation of the boat. Special recognition for service and courtesy goes to Kegen, Jason, Olivia and Loretta. The entertainer from New Orleans was the best with the couple the first to nights a distance second.

6 years ago

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Karen Lenz

The crew asking often if there was anything they could do to help us enjoy every thing!

2 months ago

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Gwen Krailo

The staff was fantastic and the food exceptional. It was our first cruise, and we enjoyed it so much that we have booked another cruise.

4 months ago

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Thomas Johnson

History of the Upper Mississippi, fall colors, the river

1 month ago

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Nancy Tassiello

very very disappointed in the room rust on shower curtain rod draw plastic refaced falling off not even a hook on the bathroom door just the plate. The ship was old and run down no bar or music through the entire trip except on the last day on top deck didn't get that I couldn't believe the bar was a card table with a nylon covering no premium vodka rug stains elevator was scary the staff was excellent the food was excellent the excursions were good The workout room again was not what I expected all old equipment no TV We waited 2 years so we could get the biggest room suite it by no means was what I expected for $20,000.00 This ship should have been much cheaper as now it is in your brochures I would like a fair compensation for what I paid for and received I waited 2years the this room 326 I

1 year ago

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Kent Roberts

Thank you for the free washer and dryer. But after trying 2 different dryers the dryer did not dry at all. Had to hang clothes around room to dry them. The added National Parks segment was good but it was very tiring with long buss rides.

1 year ago