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Lendio

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8.1

Overall Score

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Premium Painting Inc Goldsboro, NC

They love helping you in any way possible. They are very help and great at there job!

6 years ago

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Reply from Lendio

Thank you for such an amazing review! We are so happy we were able to work with you and get your business the financing it needed to blossom! We hope to work with you again in the future!

Mar. 28th, 2018

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Andrew Henne El Paso, TX

They were very accommodating, answered all our questions and they are very timely.

6 years ago

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Reply from Lendio

Options, Speed, and Trust is our mantra! We are glad Andrew was able to implement this in the experience he gave you! Thank you for the review.

Mar. 28th, 2018

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steve Ellijay, GA

quick and easy; follow ups frequently to keep me informed of where we are in the process

6 years ago

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Reply from Lendio

Hi Steve, at Lendio we take transparency very seriously, and want to make sure you are up to date every step of the way! Thank you for the review!

Mar. 28th, 2018

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Scott, Artistic Alloys Scottsdale, AZ

Great customer service, great product, pleasant staff who are knowledgeable about various programs.

6 years ago

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Reply from Lendio

Options, Speed, And Trust is what we live by, we are glad that it reflects in the experience that you had! Thank you for sharing!

Mar. 27th, 2018

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Indira Ruiz Arlington, VA

They gave me a lot of good information and were always readily available for me.

6 years ago

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Reply from Lendio

Our funding managers work their hardest to make sure they provide the best funding options for your business while providing you with white glove service! Thank you for the 5 star.

Mar. 21st, 2018

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Daniel S Springfield, IL

Everything happened very quickly. I got the money when I needed it and everything was great.

6 years ago

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Reply from Lendio

Thank you for the 5 stars! We are thrilled to hear you were happy with our services! We're glad we were able to help you get financing.

Mar. 9th, 2018

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star star star star star

Samuel Grant Bozeman, MT

I chose them since they had good ratings and I'm glad I did. It was easy to work with them.

6 years ago

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Reply from Lendio

Samuel, we are glad we had the opportunity to work with you!

Mar. 9th, 2018

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H.S. New York, NY

I'm glad I went with them. They helped me get a loan some 2 weeks ago. It has been good so far.

6 years ago

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Reply from Lendio

Thank you for the 5 stars! We are so happy to hear you had a good experience!

Mar. 8th, 2018

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JT Tran West Palm Beach, FL

One of the worst, applied for the PPP but i told them i wanted to wait before moving forward because there was going to be an option where you can choose line 7 instead of line 31 in your schedule C. We waited and as soon as it was passed, i called them and they had me send documents and had me choose line 7 and so forth. Then i ended up not getting the line 7 but was offer line 31 and lendio had no idea what happened and said i did everything right and they have no idea what happened, after that they just ignored my phone calls and emails, even when i called corporate, they dont care. They tell you they will let their supervisor know and will contact you soon but they never do. They screwed me over and they ignore you after that, not just the agents but the corporate themselves, they dont care if you’re business and employees are suffering, they make a mistake and they ignore you after that, they dont try to fix it or compensate. Everyone told me to go to this other person and i should of listen but i didnt and went with lendio. So everyone else please listen to me and avoid lendio before you get screwed over like i did. No matter who i talked to they always ask what my business is, which is a nail salon and end up ignoring me, i wonder why.

3 years ago

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Reply from Lendio

Hi JT Tran, we apologize for the experience you've had with us so far. We do our best to help every business owner that needs it, with so many reaching out to us daily it's difficult to get to everyone as quickly as they would like. Please reply to us in a private message with your business name/phone number so we can reach out to you and help make things right.

Mar. 29th, 2021

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Jonathan Lumberton, NJ

On 2/17 my business submitted an application for the 2nd round of PPP. The representative emailed and wrote to make sure everything was up to date. Then two weeks later she calls and ask for 2019 tax information. I had to remind her that my business started in early January 2020. She apologize and updated the invalid date. Then she requested the 2020 941/940's which I had already uploaded to the portal. On March 1, 2021 our application was switch to another representative and he asked for the same information that I have already uploaded to the Lendio portal. Now I am being told my business has already been assigned a loan number but, no one has provided sed loan number and we have check the CAWEB portal still no new loan number. I have called countless of times and now I'm frustrated. All I want to do is be a business owner and provided for my clients as well as family. The reason for the 1 star is because it has been a month and we have not received any update just emails requesting documentation that I have uploaded to the portal. Now I'm stuck because every time I try to apply for another lender I am being denied because it states my business has been assigned a loan number which no one thought to provide to us. Lendio has been a disappointment for a lot of self employed/business owners. Reddit has a lot of angry people stating the same or worse about Lendio.

3 years ago

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Reply from Lendio

Hi Jonathan, we apologize for the lack of communication throughout the funding process. If you can provide us with your business info in a private comment here, we'll be able to see your file and further assist you.

Mar. 22nd, 2021

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Dinora Acevedo North Richland Hills, TX

I started this process with the 2nd PPP and it is has been hell with this company. You can not speak to anyone and they do not respond to emails. I appears they did good doing the first PPP but this 2nd round they are lost. I would not recommend this company for any kind of loan. I started this back on 02/19/2021 I have been in the lending status for 2 and half weeks and every week they change funding managers on you I have had 3 doing this time. I have requested to withdraw my application and can not get a response. On there site there is a link that allow you to withdraw your application but it goes no where it ask you to call 855-xxx-xxxx and when you call it tells you that they are too busy to answer the call to try and email someone. So I requested by email and still no answer from anyone. DO NOT WASTE YOU TIME with LENDIO. Poor, Poor, Poor choice.

3 years ago Edited September 14, 2021

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Reply from Lendio

Hi Dinora, we apologize for the experience you've had so far and we want to try to make it better. Please reach out to us via the chat feature on our website, and we will do our best to help.

Mar. 18th, 2021

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Steven B ,

The PPP Process started out good and lendio was responsive however it has now been weeks since I've heard back on the status of my PPP loan, I received an SBA loan number and was in final review on Feb 12, but since than have been given three different funding managers all who have not responded to emails or voicemails. One online service tech a week ago said I should receive my final esign documents and a week later still nothing. Its concerning as I continue to see similar reviews posted on the same issue here daily....

3 years ago

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Reply from Lendio

Steven we apologize for the lack of communication by your funding managers. We are doing our best to get back to everyone the best we can. For the quickest way to contact us, please use the chat feature found on our website, www.lendio.com.

Mar. 18th, 2021

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Brian R Winter Springs, FL

PPP LOAN SCAM ALERT... I applied for a PPP Loan with Lendio on April 8th. On Friday April 10th I received a phone call from Alex R and was told they needed two additional documents to complete my application. One our later I uploaded both of those documents and then sent a follow-up email to Alex to tell him I had done so and to please confirm that was all that was needed. Monday the 13th I had not heard a single response back. So I sent a second email and left numerous messages on both Alex's voicemail and Lendio. Next day I get an eamil.... Good News your loan is ready to be submitted but we need more info and it proceeded to list the info it needed. Everything in the list was asked during my original loan submission and Alex had confirmed on the 10th they had. So back to the site I go and resubmit. I then proceed to email Alex again with no response and ...Finally after I stated I was going to file a BBB and States Attorney Complaint I get a call back from Alex. I have him verbally verify that yes they have EVERYTHING the need from me on my end for the application. I then ask him if my application will now be submitted to the 300+ SBA lenders they said my app would be submitted to. He states no it won't my application is still in line in the same place. I ask him again when will it be submitted. He states once a lender becomes available it will be submitted. I ask him to clarify what do you mean once one becomes available. Your adverting on your website at the time I originally submitted stated... "Fill out 1 simple application. There’s no fee or obligation, and it won’t impact your credit." "Explore small business loan options from 300+ lenders. We’ll help you choose the best one."... - This now states as of today 75+ "Get the capital you need in as little as 24 hours so you can get back to running your business." "Multiple lenders. One application. Our streamlined application process and proprietary algorithm match you with loan options from a nationwide network of esteemed lenders. We’ve helped small business owners like you get over $1.4 billion in loans. Which means we must be doing something right." Yes $1.4 in loans to all the BIG small business. They are taking all the high dollar loans and getting them funded to collect there commission why'll the TRUE SMALL business like ours is left in a database somewhere on a server. These are all lies and deceptive marketing. This is criminal at a time small business needs these loans to keep there business from going under. The only part that was accurate was... "Fill out 1 simple application" and that is not even accurate when you take into account I had to submit it now 3 times... According to Alex they don't have 300+ nor even the 75+ they now marketing to small businesses. They have ZERO.... I am told once a lender becomes available they will submit my application. As of today I have ZERO information as to what is going on with my application. When I pressed ALEX for answers he HUNG UP THE PHONE ON ME TODAY. This company is praying on small business in the time of need with false claims and marketing. They started with 300 lenders and an email they send out states they add 10 new ones per day to the list. As of today the site now states 75+... This is an email I received shortly after my application was submitted... "Good news! SBA-licensed lenders are now funding! We have definitely seen the pace of loan processing increase over the last 24 hours. We have over 300 lenders participating in the PPP program and adding about 10 new lenders per day. Until now, most lenders have been working through the logistics to actually fund their first PPP loan. As the kinks continue to be worked out, speed will dramatically increase. " That was from an email dated April 9th 2020... Today April 14th there site now states 75+...I guess there scam is starting to catch up to them. How do you go from 300 and adding 10 a day to only 75 in less than a week.And according to ALEX today on the phone they have ZERO to submit my loan to as of today. I guess they realized the fake, false, illegal bait and switch advertising was going to bring criminal charges and lawsuits. This company is the worst of the worst praying on small business at this time of desperate need. They need to be investigated for criminal intention to defraud small business. I have demanded a call from Management and can not get one. I have been hung-up by my loan representative. This company is continuing to pray on small business and needs to be investigated and shut down.

4 years ago

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Reply from Lendio

We apologize that your experience was not what you hoped for. As you can imagine, we have had an overwhelming response to the PPP/CARES Act funding and we have increased our staff with 170 new employees in this unprecedented time trying to help us reach out to EVERY SINGLE business owner that contacted us. While the BIG BANKS took care of only their largest account holders, Lendio funded 50,000+ small businesses from Main Street America and we are awaiting additional funding approval from Congress so we can help more.

Apr. 18th, 2020

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Dakine Makawao, HI

The Lendio representative that I worked with was amazing. His name is Cody S. Easily the most helpful loan rep I have ever worked with in my entire life. Lendio all the way!

4 years ago

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Tommy Madison, MS

Jeremiah was amazing. So east to work with and an incredible amount of honesty & Integrity. Followed up but wasn't pushy. Would give 10 stars if I could.

5 years ago

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Reply from Lendio

Thank you so much for the kind words Tommy! We really appreciate you taking the time to share your experience with us - and we agree, Jeremiah is amazing! We hope you continue to find success in your business and we look forward to hearing all about it!

Sep. 27th, 2019

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Terrelya Hoskins Seattle, WA

I literally met every qualification they asked for and yet they still found a reason not to. I don't have the amount of deposits/transactions going in and out of my business account. They wanted direct access (passwords too) to my accounts. The type of business I do doesn't require multiple deposits yet they still wasted my time. Someone on Facebook asked a question if they helped the same type of business I do. They deleted my comment then blocked me from answering. Sounds like to me they don't want transparency. They should answer the questions truthfully instead of wasting people's time. Suddenly, I can't get a hold of them by phone either. Hmmmm.....

6 years ago

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Reply from Lendio

Hi Terrelya, we apologize that your experience was less than desirable. Lendio is the marketplace for 75+ lenders that we partner with to help merchants get funding. Each lender requires various information to ensure you are qualified for the loan and to be able to pay it back. Unfortunately, we are not able to obtain funding to 100% of our merchants based on those qualifications. Please contact our Customer Experience Director at 855-853-6346 and we would be happy to review your account with you.

Nov. 13th, 2018

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Vik Clawson, MI

I rate 5 for your service but only 3 because of your partners you choose. I could have done that part myself, LenCred just applied on my behalf for bunch of credit cards and I paid them 8% of the approval. In many of the application they did not use correct SSN, otherwise I could have receive more approvals.

6 years ago

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Reply from Lendio

We value your opinion and feedback and can understand your frustration. We strive hard to work with partners to qualify you for funding, but as you know there are so many variables that determine eligibility. We would be happy to work with you to help lay out a plan and get you the funding you need in the future.

Mar. 6th, 2018

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Brian Quimby

Good service , follow up phone calls, good disclosure of terms, friendly, easy to deal with

4 years ago

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Reply from Lendio

We appreciate your review Brian! We're so happy to hear that we were able to assist you in finding the funding you need!

Nov. 23rd, 2020

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Matt Whitehouse, TX

Quick and easy with the right products, service, and follow-up. Professionals

4 years ago

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Reply from Lendio

Thank you for your review, Matt! That is what we are aiming for! Speed, efficiency, and convenience. We have been blessed to be a part of so many approved PPP applications. Once again thank you for your review!

Jun. 20th, 2020

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Data Destruction LLC Golden, CO

They were able to provide prompt service in getting us a PPP loan!

4 years ago

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Reply from Lendio

Thank you for taking the time out of your day to review Lendio! Thank you, for letting us know you are happy with your delightful experience. We wish you well!

Jun. 20th, 2020

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D.S. Santa Monica, CA

Very quick and easy. Only lender out of 5 who actually came through.

4 years ago

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Reply from Lendio

Hi D.S! Thank you for trusting your business and it’s needs with Lendio at this time. We understand the urgency and are happy we were able to help you get the funding you needed. All the best to you in the future!

Jun. 19th, 2020

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PPP freelance San Rafael, CA

Quickly and effectively found a lender for my needs (PPP loan).

4 years ago

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Reply from Lendio

Thank you for trusting your business and it’s needs with Lendio at this time. We understand the urgency and are happy we were able to help you get the funding you needed with the right lender. All the best to you in the future!

Jun. 19th, 2020

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Karen Miami, FL

Quick response. Good customer Service. Cares about your company.

4 years ago

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Reply from Lendio

Thanks for the 5 stars! Glad to hear we were able to provide you a great and caring experience.

Jun. 9th, 2020

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star star star star star

Mindy Covington Uniontown, OH

Efficient in every way, great communication throughout the whole process

4 years ago

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Reply from Lendio

Thanks so much for the 5 stars, Mindy! Glad to hear that we were able to provide you a great experience.

Jun. 9th, 2020

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Jen Osseo, MN

Fast and easy to get the loan. Great to work with and fast response

4 years ago

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Reply from Lendio

Thanks so much for your feedback, Jen! It was great to work with you, as well, and we look forward to serving you again!

Jun. 9th, 2020

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Anonymous Fullerton, CA

They were quick, efficient and willing to help small businesses. Thanks Lendio.

4 years ago

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Reply from Lendio

Thanks so much for the 5 stars! We're glad to be able to serve your business.

Jun. 9th, 2020

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Donna Fayetteville, NC

The ease of process was amazing. The simplicity lessened the stress.

4 years ago

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Reply from Lendio

Thanks so much for your feedback, Donna! Glad we were able to provide you a great experience.

Jun. 2nd, 2020

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star star star star star

Raj Singh Wylie, TX

Quick responses , easy to navigate, easy application process

4 years ago

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Reply from Lendio

Thanks so much for the kind words, Raj! It's been our pleasure to assist you.

Jun. 2nd, 2020

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jodi New York, NY

they helped me to get the loan very quickly. was easy to fill out

4 years ago

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Reply from Lendio

Thank you for the kind words, Jodi! Glad to hear you had a good experience.

Jun. 2nd, 2020

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Anonymous Burlington, VT

I was directed to them from the bank. There was some miscommunication things that could have been handled well.

4 years ago

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Reply from Lendio

Thank you so much for your feedback! We're sorry to hear that we weren't able to meet and exceed your expectations for quality service - could I trouble you to connect with our Customer experience team so we can make it right?

Jun. 1st, 2020

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Alanna San Jose, CA

The process is very efficient and their customer support is very responsive.

4 years ago

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Reply from Lendio

Thanks so much for your feedback, Alanna! Glad we were able to provide an effective end-user process and supplement it with our exemplary customer service!

Jun. 1st, 2020

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Johnathan Westminster, CA

It was quick and easy and efficient. I was referred to Lendio by a friend.

4 years ago

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Reply from Lendio

Thanks so much for your kind words, Johnathan! I hope we were able to exceed the expectations given by our referral, and we hope that you'll continue to spread the word!

Jun. 1st, 2020

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Brian Oakland, CA

It was really easy in a situation where I didn't think it was going to be.

4 years ago

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Reply from Lendio

Thank you, Brian! Here at Lendio, we are working with everything we got to make the process as smooth and simple as it can be. Thank you for your review!

Jul. 21st, 2020

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Elyssa Glen Head, NY

They were very easy to follow and it was easy to follow the directions.

4 years ago

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Reply from Lendio

Thanks so much for your feedback, Elyssa! Glad to hear we were able to provide you with a low-effort and seamless experience.

Jun. 1st, 2020

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Anonymous Bayside, NY

It was easy to use the web portal and customer support was available.

4 years ago

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Reply from Lendio

Thanks so much for your feedback! It's great to hear that our portal provided an effective and low-effort experience, and it's equally wonderful to hear that our Customer Experience team was able to meet your needs!

Jun. 1st, 2020

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Stephen Ellicott City, MD

It was very fast. It was surprising how easy and fast the process was.

4 years ago

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Reply from Lendio

Thank you for your feedback, Stephen! It's wonderful to hear we were able to provide a seamless and low-effort experience.

Jun. 1st, 2020

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Robert Fort Myers, FL

The process was easy. So far, I've had little to do with customer support.

4 years ago

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Reply from Lendio

Thank you for your feedback, Robert! We're glad to hear we've been able to establish a seamless, low-effort process for you, but please do not hesitate to contact our service teams if you run into any trouble or have any questions at all!

Jun. 1st, 2020

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Sara Littleton, CO

It was pretty straightforward and fairly quick. Easy payment.

4 years ago

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Reply from Lendio

Thanks for the kind words, Sara! Glad we were able to assist you effectively throughout the process!

Jun. 1st, 2020

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Alton Snellville, GA

It was recommended and I'm glad I did it. It was streamlined and very simple.

4 years ago

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Reply from Lendio

Thanks so much for your feedback, Alton! Glad to hear we were able to provide such a great user experience.

Jun. 1st, 2020

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Anonymous Austin, TX

Easy to navigate and I thought that was helpful and informative.

4 years ago

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Reply from Lendio

Thanks so much for your feedback! Glad to hear we were able to provide a great user experience!

Jun. 1st, 2020

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Malek Zephyrhills, FL

Everything was seamless. It was easy and very fast turn around time.

4 years ago

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Reply from Lendio

Thanks so much for your feedback, Malek! It's been our pleasure to be of service.

Jun. 1st, 2020

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Anonymous Westlake Village, CA

They followd up. They would call and follow up where the other banks didn't.

4 years ago

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Reply from Lendio

When the big banks fail, we're here to make sure you and your business can be taken care of! Thank you for the review!

Jul. 21st, 2020

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star star star star star

Robert New Port Richey, FL

The process of the loan was easy to do. Customer service was very good.

4 years ago

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Reply from Lendio

Thanks so much for your feedback, Robert! Glad to hear we were able to provide you a great user experience, and that our Customer Experience team was able to serve you just as effectively!

Jun. 1st, 2020

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Anonymous

Simple process, quick response. Customer service was very responsive.

4 years ago

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Reply from Lendio

Thanks so much for your feedback! It's been our pleasure to be of service. Glad to hear that our Customer Experience team was able to serve you effectively!

Jun. 1st, 2020

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star star star star star

Anonymous

The simplicity of doing what I needed. It was very easy to understand online.

4 years ago

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Reply from Lendio

Thanks so much for your feedback! Glad to hear you found the application on our site simple and effective.

May. 26th, 2020

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Ivo

It was very quick and easy. I'm very happy it worked out. It fits my needs.

4 years ago

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Reply from Lendio

Thanks for your feedback, Ivo! It's our pleasure to be of service. Glad we were able to meet your needs!

May. 26th, 2020

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Brian

It was easy to go through the process. It was just a very good experience.

4 years ago

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Reply from Lendio

Thanks for your feedback, Brian! Glad to hear that we were able to provide you with such a good experience.

May. 26th, 2020

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Jerry

It was easy and fast. I didn't have any interaction with their support.

4 years ago

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Reply from Lendio

Thank you for your feedback, Jerry! It's our pleasure to be of service to our borrowers; glad to hear we were able to provide you quick and effective service! Thanks again!

Jul. 10th, 2020

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Ari

We get emails every once in a blue moon, other than that great service, very communicable.

4 years ago

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Reply from Lendio

Thank you for your feedback Ari! It's been our pleasure to serve you, and we'll be sure to incorporate your feedback so we can make the process even better next time!

May. 26th, 2020

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Ruth

It was thorough and easy to follow. Your follow-up has been great.

4 years ago

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Reply from Lendio

It's been our pleasure, Ruth! Glad to hear you were satisfied with our quick and personal follow-ups.

May. 26th, 2020