Direct Buy Blinds has been servicing clients needs in the blinds industry since 2000, though its online store has only been around since 2010. The company thrives on making customers happy and has made it its mission to put customer needs on top its own needs.
Direct Buy Blinds offers a lifetime warranty on all of its products. It covers defects in materials or manufacturing defects given that the product was correctly and properly installed. The company also stipulates that “all repair or replacement claims will be processed to match original product specifications only, no changes to original specifications are allowed.”
Direct Buy Blinds has a 90-day satisfaction guarantee. If customers are not satisfied with a product, the company is determined to make it right. If damage has occurred or something else which leaves the company at fault, Direct Buy Blinds will fix the problem at no charge to the customer. Such mistakes must be reported within 90 days of receiving the product.
For states that are within the continental United States, Direct Buy Blinds ships all of its products for free. Typically, for items that are wider than 94 inches, there will be a freight charge.
Direct Buy Blinds offers a wide variety of products, from Vertical Blinds, Faux Wood and Wood Blinds to Roman Shades, Roller Shades, and Cellular Honeycomb Shades.
Customers may be put off by some of the lack of information on the company website, but the Direct Buy Blinds online chat is actually extremely effective. Company representatives are standing by to answer your questions quickly.
The company website says that it has over 20 years of experience in the blinds industry, yet it does not specify when the company started its business. Additionally, when questioned using the company’s online chat feature, company representatives stated that its actual starting date was 2000, with its online store opening up in 2010. Customers may find the conflicting information a bit off putting.
Direct Buy Blinds does have links to its social media channels on Twitter and Facebook, but its Facebook link doesn't work. Additionally, its Twitter account is inactive and hasn’t tweeted yet. Potential customers often use social media to check and see if current customers are satisfied with their service. Without active social channels, customers have no way of knowing what customers truly think about Direct Buy Blinds’ service.