Direct Buy Blinds has been servicing clients needs in the blinds industry since 2000, though its online store has only been around since 2010. The company thrives on making customers happy and has made it its mission to put customer needs on top its own needs.

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The Good

  • Lifetime Warranty
  • 90-Day Guarantee
  • Free Shipping
  • Product Variety
  • Online Chat

Lifetime Warranty

Direct Buy Blinds offers a lifetime warranty on all of its products. It covers defects in materials or manufacturing defects given that the product was correctly and properly installed. The company also stipulates that “all repair or replacement claims will be processed to match original product specifications only, no changes to original specifications are allowed.”

90-Day Guarantee

Direct Buy Blinds has a 90-day satisfaction guarantee. If customers are not satisfied with a product, the company is determined to make it right. If damage has occurred or something else which leaves the company at fault, Direct Buy Blinds will fix the problem at no charge to the customer. Such mistakes must be reported within 90 days of receiving the product.

Free Shipping

For states that are within the continental United States, Direct Buy Blinds ships all of its products for free. Typically, for items that are wider than 94 inches, there will be a freight charge.

Product Variety

Direct Buy Blinds offers a wide variety of products, from Vertical Blinds, Faux Wood and Wood Blinds to Roman Shades, Roller Shades, and Cellular Honeycomb Shades.

Online Chat

Customers may be put off by some of the lack of information on the company website, but the Direct Buy Blinds online chat is actually extremely effective. Company representatives are standing by to answer your questions quickly.

The Bad

  • Undisclosed Information
  • Poor Social Media

Undisclosed Information

The company website says that it has over 20 years of experience in the blinds industry, yet it does not specify when the company started its business. Additionally, when questioned using the company’s online chat feature, company representatives stated that its actual starting date was 2000, with its online store opening up in 2010. Customers may find the conflicting information a bit off putting. 

Poor Social Media 

Direct Buy Blinds does have links to its social media channels on Twitter and Facebook, but its Facebook link doesn't work. Additionally, its Twitter account is inactive and hasn’t tweeted yet. Potential customers often use social media to check and see if current customers are satisfied with their service. Without active social channels, customers have no way of knowing what customers truly think about Direct Buy Blinds’ service.

The Bottom Line

Direct Buy Blinds offers customers a wide variety of products, good customer service, a fantastic 90-day guarantee, and a lifetime warranty—all features that would tempt any customer. However, Direct Buy Blinds does have a small amount of missing or conflicting information on its website. Before we can provide an accurate recommendation to customers, Direct Buy Blinds must work on being more transparent with its history of experience.

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