Blindster

I am sick to my stomach after trying to work with Blindster on a very important order. I ordered two blinds in mid-November to have before the arrival of guests arriving on December 28. My order arrived the first week of December but in a color that was completely different from the color on the screen. I called to find out about making an exchange and was on hold for over an hour. The representative who finally picked up told me I would need to wait to receive a shipment of samples before they would remake the product, which I understood. The day I received my samples, I followed the customer service rep's instructions and emailed her back to confirm which blinds I needed. I called several times to check the status of my order, but received a voicemail that the office was closed for a holiday party - apparently they forgot to take down the holiday party voicemail for several days afterwards. A full week later, I finally got through to someone (although I again was placed on a lengthy hold), and then was told that no one had processed my reorder and nothing had been done yet. I calmly requested that they expedite my order, as it's only two medium-sized blinds, and because we both acknowledged that they had failed to process the order in a timely fashion. Blindster refused. I am now a week out from the arrival of my guests, scrambling to find something else to cover the windows so I don't have to put up foil. I'm not sure I'll be able to find anything in time and I am so deeply disappointed. In a stressful time of year, working with Blindster has added unnecessary anxiety to my holidays. Ordering online always has its risks, and I've learned that when it comes to window treatments, online ordering just isn't smart. Bottom line: If you need it done right, go elsewhere.