Five Star Bath Solutions

Name: Five Star Bath Solutions
Rating: 4.0

4.0

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29 User Reviews

4.9

Overall Score

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4.0

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29 User Reviews

4.9

Overall Score

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The Good

The Bad

Bottom Line

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Company Details

Time in Business

29 Years

Company Headquarters

77 Denlow Blvd, North York, ON M3B 1P8, Canada

Number of Reviews 29

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: July 17th, 2025

Five Star Bath Solutions is a leading provider of bathroom remodeling services across the United States and Canada, specializing in high-quality, affordable bathroom transformations tailored to each client's needs. With a focus on efficiency, many projects are completed in as little as one to two days, minimizing disruption while delivering exceptional results.

The company offers a comprehensive range of services, including tub-to-shower conversions, bathtub replacements, walk-in tub installations, and full bathroom remodels. Five Star Bath Solutions’ services are designed with safety and accessibility in mind, featuring options like low-step, non-slip bases and ADA-compliant fixtures to accommodate individuals with mobility challenges.

Five Star Bath Solutions utilizes proprietary installation techniques and state-of-the-art materials that are mold and mildew resistant, grout-free, and easy to clean. These materials mimic the look of natural stone and marble, providing a luxurious aesthetic without the associated maintenance. Each installation is backed by a full lifetime warranty covering products, labor, and materials, ensuring long-term peace of mind for homeowners.

The Five Star Bath Solutions team of certified professionals is dedicated to providing personalized service, guiding clients through every step of the remodeling process to create bathrooms that enhance comfort, functionality, and style.

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The Good

Comprehensive Range of Bathroom Remodel Services
Five Star Bath Solutions High-Quality Materials
Five Star Bath Solutions Fast Installations
Free Design Consultations
Five Star Bath Solutions Lifetime Warranty

Comprehensive Range of Bathroom Remodel Services

Five Star Bath Solutions offers a comprehensive range of bathroom remodeling services designed to meet a variety of needs, whether you're looking for a full transformation or targeted bathroom upgrades. The company’s services focus on combining style, safety, and functionality, with options that suit different budgets and timeframes.

Five Star Bath Solutions’ complete range of bathroom remodel services includes the following:

Five Star Bath Solutions Bath Services

Bathtub replacements — The company installs new bathtubs in a variety of styles, including deep soaking tubs and modern acrylic models, all designed to resist mold, mildew, and stains.
Walk-in tubs — A great solution for seniors or individuals with mobility challenges. Walk-in tubs feature easy-access doors, built-in seating, and safety features like grab bars and anti-slip flooring.

Five Star Bath Solutions Shower Services

Shower remodeling and replacements — The company’s shower solutions include barrier-free bases, modern glass enclosures, and a wide selection of wall patterns and accessories to personalize the space.
Wall systems — The company offers custom-fitted wall surrounds made from high-tech, waterproof materials that are grout-free and easy to clean, giving the bathroom a sleek, seamless appearance.

Five Star Bath Solutions Conversions

Tub-to-shower conversions — Ideal for homeowners who prefer the convenience and accessibility of a walk-in shower. These conversions can often be completed in as little as one day, using durable, low-maintenance materials that mimic natural stone or tile.

Five Star Bath Solutions Full Bathroom Services

Full bathroom remodeling — For those looking for a complete overhaul, Five Star Bath Solutions offers full remodels that include everything from walls and fixtures to lighting and flooring. The company’s design consultants work with homeowners to create a customized look that reflects their style and needs.
Bathroom accessibility upgrades — This includes adding features like grab bars, handheld showerheads, non-slip flooring, and other ADA-compliant modifications to enhance safety without compromising on style.
Vanity and flooring installation — While the company’s primary focus is on bath and shower areas, some locations also offer installation of new vanities, sinks, and water-resistant flooring options to complete the look of your bathroom.

Five Star Bath Solutions High-Quality Materials

Five Star Bath Solutions uses high-quality, proprietary materials that are engineered for durability, cleanliness, and visual appeal, offering homeowners a modern alternative to traditional bathroom surfaces. These materials are specifically designed to address common pain points like mold, mildew, and long-term maintenance, making them an excellent choice for both quick upgrades and complete remodels.

One of Five Star Bath Solutions’ signature materials is a high-tech, acrylic-based wall system that mimics the look of natural stone, tile, or marble without the downsides. These panels are grout-free, which means they don’t trap moisture or dirt — helping to eliminate mold and mildew growth. This makes cleaning much easier and more hygienic, especially compared to traditional tile.

In addition to wall systems, Five Star Bath Solutions’ bathtubs, shower bases, and accessories are also made from non-porous, antimicrobial surfaces that resist staining, chipping, and cracking. The surfaces stay warmer to the touch than traditional materials like ceramic, providing added comfort during use.

Five Star Bath Solutions also offers custom-cut panels and fixtures, which allows the company’s installers to retrofit new baths or showers directly over existing structures. This not only reduces demolition and downtime but also helps ensure a perfect fit with less mess and disruption.

All materials used are designed to be low-maintenance and long-lasting, backed by a full lifetime warranty that covers products, labor, and installation. This can give customers peace of mind knowing their bathroom remodel investment is protected.

Five Star Bath Solutions Fast Installations

The installation process at Five Star Bath Solutions is designed to be efficient, stress-free, and tailored to each homeowner’s specific needs. The company’s goal is to deliver high-quality bathroom transformations with minimal disruption, often completing projects in as little as one to two days.

Free Design Consultations

Five Star Bath Solutions offers free design consultations as a key part of their customer-focused remodeling process. These consultations are designed to help homeowners explore their bathroom renovation options with guidance from experienced professionals, all at no cost and with no obligation to commit.

During the consultation, a Five Star Bath Solutions design specialist visits the customer’s home to assess the existing bathroom layout, take detailed measurements, and discuss the homeowner’s needs, preferences, and budget. Based on this in-home visit, the design consultant presents a wide range of customizable product options, including wall patterns, colors, fixtures, and accessories, as well as safety features like grab bars and non-slip flooring, if needed. Using proprietary tools and visual aids, the design consultant will help the customer visualize the transformation, offering practical recommendations and answering any questions.

Five Star Bath Solutions Lifetime Warranty

Five Star Bath Solutions offers a lifetime warranty on its products, labor, and installation — a standout feature that reflects the company’s commitment to quality and customer satisfaction. This warranty is designed to give homeowners long-term peace of mind, knowing that their investment is protected for the life of the product.

The warranty covers a wide range of remodeling elements, including bathtubs, showers, wall systems, and accessories. However, Five Star Bath Solutions’ lifetime warranty’s value lies in its installation and workmanship coverage. If there are any issues resulting from how the products were installed — such as leaks, loose fittings, or alignment problems — the company will repair or replace them at no additional cost, provided the product was used as intended and maintained properly.

The Five Star Bath Solutions lifetime warranty is fully transferable in some locations, which can be a strong selling point for homeowners looking to boost their property’s resale value.

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The Bad

Services May Vary by Location
Undisclosed Financing Options

Services May Vary by Location

Not all Five Star Bath Solutions services are available in every location. While the company maintains a consistent standard of quality across all its franchises, the specific services offered can vary depending on the local franchise. Factors like team size, service area, licensing, and local demand may influence what each location provides.

While all company locations will offer core bathroom remodel services (bathtub replacements, tub-to-shower conversions, walk-in tub installations, etc.), some Five Star Bath Solutions franchise locations may offer additional services, such as the following:

Vanity and flooring installation
Full bathroom remodels (including lighting and plumbing upgrades)
Accessibility and safety feature enhancements

To find out exactly which services are available in your area, it’s best to contact your local Five Star Bath Solutions team directly or visit the location-specific page on the company’s website. Either can provide details on service options, scheduling, and any unique offerings tailored to your region.

Undisclosed Financing Options

Sources indicate that Five Star Bath Solutions offers financing options; however, no financing information is available on the company’s website. If you’re in need of and/or interested in financing options for your bathroom remodel project, you’ll likely need to contact Five Star Bath Solutions directly to determine what options are available.

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The Bottom Line

Five Star Bath Solutions sets itself apart in the bathroom remodeling industry with its focus on efficient, high-quality, and customizable service. Specializing in everything from tub-to-shower conversions to full bathroom overhauls, the company blends luxury and practicality by using proprietary, mold- and mildew-resistant materials that are both durable and visually appealing. Many projects are completed in just one to two days, minimizing disruption while delivering long-lasting results. What truly distinguishes Five Star Bath Solutions is its use of grout-free, easy-to-clean wall systems that mimic natural stone or tile, paired with a full lifetime warranty covering products, labor, and installation for lasting peace of mind.

Beyond the quality of its craftsmanship and materials, Five Star Bath Solutions emphasizes a customer-first approach through free in-home design consultations, which help clients visualize their space with the guidance of a professional. The company also prioritizes accessibility, offering features like walk-in tubs and ADA-compliant fixtures. While services may vary by location and financing details aren’t disclosed online, the consistent quality, speed, and customization options offered across franchises make Five Star Bath Solutions a standout choice for homeowners seeking a reliable, low-maintenance bathroom remodel.

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User Reviews

Star Rating

4.0

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29 Reviews

Review Breakdown

5 grade

66%

4 grade

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2 grade

1 grade

21%

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Doug Brinklow Scarborough, ON

There were previously 3 towel racks. They were going to only install one, but I talked them into installing two, since there are two of us living in the house. They don’t match. One is chrome with square wall mounts, the other is shorter in length, and chrome with round wall mounts, and not centered on the wall behind the door. I couldn’t find either of them listed at Home Depot to be able to find a matching replacement. The square ones were sold in a kit, which included the towel rack, toilet paper holder & hand towel ring. They finished and left without installing the hand towel ring, and had to be called back. The toilet paper holder is not as nice as what we had. We had a nice chrome holder, that was a typical holder, in-set into the wall. The new one just hangs out, and the toilet paper goes flying onto the wet floor every time you finish showering and grab the towel hanging on the rack behind it. It also falls off most times when you need it, since there’s nothing preventing it from falling off. The floor was simply installed on top of the old floor, without the old floor being removed, without gluing it down at all, and now it is lifted, and springs up and down when you walk on it, also causing one plank to lift with the other staying flat, causing an uneven ridge. The electrical switches were improperly installed. They initially tried to install 3 of them in one place, and one in the corner, offset about 2 inched lower than the other, which looked terrible. I told them to re-do that so that they are all even, but it still looks terrible, the one in the corner is hidden by the medicine cabinet so that the night light doesn’t illuminate properly anymore, and is loose. In looking at Home Depot, I see that they make wall panels that contain 4 inserts, so why was this installed with 3 in one, then 1 by itself when it should have been installed 4 altogether? Two medicine cabinets were installed. They don’t match. One is all glass. The other is a mirror with white wood border and frame. One was Zenna Home 20”x25” from Home Depot. $159. (Cheapest one they sell) The main one was Glacier Bay 36”x30.5” for $379, and was not installed correctly. Noticed the packing film had not been removed from the sides, or inner mirrors, and in removing from the sides, they fell off because they were not mounted. They were just hanging on, and were ready to fall off at the slightest movement. The mounting hardware to connect them properly is missing. The shower shook like a jack hammer after being installed, and they had to return and reinstall it to work properly. The water pressure was much lower than it use to be, and the shower head was the cheapest Mowen that Home Depot sells, and was made out of very cheap plastic, and was stiff to use. We had to replace that with a proper Water-Pick one from Costco after a few weeks. So at least that works properly now. The rubber trim on the glass shower doors was not trimmed, and sticks up about an inch above the shower doors and looks terrible. The bathroom pot lights that were installed are of a different colour than the Bathroom light installed over top of the medicine cabinet. The whole purpose of the bathroom renovation was to replace the bathtub with a walk-in shower, for medical reasons. There were 3 hand rails installed. One angled in the shower, which is good. One vertical to hang onto getting in and out of the shower, which is fine. But there’s a 3rd one installed beside the toilet, that is at a 10 degree angle, and interferes with the towel on the towel rack. It looks terrible, and we have no idea why it was installed. The one by the shower door would have been fine to use instead. Two weeks after completion, the toilet overflowed and dumped fecal matter and sewage water all over the bathroom floor. I’ve never seen this happen before in the 35 years that we’ve lived here. It took 2 hours to clean up. Some of it will never get clean because all the sewage ran under the base boards where none of them are sealed to the floor with water proof caulking. Waterproofing was something advertised as a selling point. I don't know if it was applied or not. PS, the Web Site claimed a $1000 savings "limited time offer". I never received any such offer, or had acknowledgment that one existed, but was originally quoted a price $1000 lower than I ended up paying. An attempt was made twice to increase the price again, and I had to remind of the quote where I was already paying $1000 more than I was quoted. Three payments, according to the contract, were supposed to be to the one company, but I was then told to make 2 payments to one company, and one payment to another, which was suspicious. The bank rejected one of the three payments, which should not have been a problem, according to my bank, and I was forced to go into my bank to create a money order which cost me an additional fee that I should not have been require to take the time, and effort, and expense, to do. (And then my bank screwed up the money order, making me to go in a 3rd time, but that was my banks fault, but I shouldn't have had to ask them to do this in the first place.)

2 years ago

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If I could give 0 stars I would. According to their website, their bath remodels take an average of 4-7 days to complete. Mine took 20 and it still isn't done. The other issues that I had were the poor craftsmanship. The work that was completed looks less than professional and there were multiple issues. The caulking in the shower was not done properly and the bath is now taking water damage. I informed the franchisee manager of this, he came and redid it, and it still isn't sealed. I have a tile that isn't fixed to the ground with mortar, the employees used my tools and materials from my garage on the project without my permission. The workers never showed up on time, and sometimes not at all. They advertise that they will send licensed contractors to your house but they did not. I checked with the registrar of contractors for my state and they had never heard of them. My bathroom is still not fully complete with the repairs that need to be done, but the workers refuse to come and show up to work. Corporate stated that they have no power over their franchisee, and that they would give me 1k if I would cut ties with their company.

7 years ago

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Bryan Dong Ashburn, VA

I signed a contract with Clayton G, the owner of Five-star bath solution, for a bathtub remodel on 05-05-23. After he got a $2000 deposit, he never called back and never arrived to do the job. I called him and his company and all they said was to wait 48 hours for them to return my call. However, no one called back. It has been 3 months and this is unacceptable. If he is not able to do the job, I want my money back.

2 years ago

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Kay Robinson Edmonton, AB

I contracted with Five star solutions and provided a downpayment. They never completed the work-did less than half. I called the customer care over 14 times and ultimately lodged a BBB Complaint. They did not respond to the BBB and never completed the work or returned my calls. Broken customer service model as all they do is send a note to the person who originally did the work and they take no ownership or guarantee the franchisee.

2 years ago

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Mary Beth Cross Aurora, CO

Dillon did good, quality work, but unfortunately after 15 months, they never finished the job. The process was overshadowed by delays, and unprofessional and dismissive communication by Nick, the owner. We would not recommend.

2 years ago

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Anita Prasanna Buffalo Grove, IL

Horrible to work with .In last one year the job is not got completed .Messy work.No proper measurements.I regret engaging with them after spending so much money .Don’t fall for trap and go with professional people

2 years ago