The Home Depot is the world's largest home improvement store, opening its doors for the first time with its founders Bernie Marcus and Arthur Black in 1978. The Home Depot serves a variety of customers, ranging from the everyday DIYer to the professional contractor. Since its first store opening in Atlanta, Georgia, The Home Depot now has over 2,200 stores nationwide, establishing itself as a household name for nearly all Americans.
The Home Depot prides itself on its customer service. A perk of that dedication to its bathroom remodel customers is a free initial consultation. A representative will go to a homeowner's house and talk through renovation plans, budget, and the overall design vision. Measurements are taken and remodeling can begin soon after if the homeowner chooses to move forward. Providing a free consultation helps homeowners to address all initial worries and concerns without having to financially commit up front.
Remodeling a home can be expensive, especially with the potential for unexpected costs to sneak up on homeowners. The Home Depot understands this and works to provide an accurate bathroom remodel plan that fits within the customer's budget, not the other way around. In addition, The Home Depot offers financing options primarily through a number of credit cards as well as through The Home Depot Project Loans. Credit cards vary in benefits and costs and seek to benefit both the typical DIYer as well as commercial contractors. Project loans have the potential to offer a line of credit up to $55,000 with up to 84 months to pay off the loan, as well as no annual fee.
The Home Depot partners with a number of local contractors and skilled laborers to ensure the best bathroom remodel possible. These long standing relationships with contractors remove the guesswork when seeking trustworthy and skilled professionals to take on the laborious task of bathroom remodeling. All labor and materials during the remodeling process are backed by The Home Depot name, making the goal of a quality job a priority for both customer satisfaction and the brand itself.
Most reviews for The Home Depot’s bathroom remodel services are positive; however, the negative reviews are vocal about their bad experience, usually categorized by poor installations. Poor installation complaints are typically about unexpected costs, bad communication with the sub contractors, or issues with the length of time required to get the job done.