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Home Depot

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LAST UPDATED: July 5th, 2023

The Home Depot is the world's largest home improvement store, opening its doors for the first time with its founders Bernie Marcus and Arthur Black in 1978. The Home Depot serves a variety of customers, ranging from the everyday DIYer to the professional contractor. Since its first store opening in Atlanta, Georgia, The Home Depot now has over 2,200 stores nationwide, establishing itself as a household name for nearly all Americans.  

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The Good

  • Free Consultation
  • Flexible Financing Options
  • Skilled Partnered Contractors

Free Consultation

The Home Depot prides itself on its customer service. A perk of that dedication to its bathroom remodel customers is a free initial consultation. A representative will go to a homeowner's house and talk through renovation plans, budget, and the overall design vision. Measurements are taken and remodeling can begin soon after if the homeowner chooses to move forward. Providing a free consultation helps homeowners to address all initial worries and concerns without having to financially commit up front.

Flexible Financing Options

Remodeling a home can be expensive, especially with the potential for unexpected costs to sneak up on homeowners. The Home Depot understands this and works to provide an accurate bathroom remodel plan that fits within the customer's budget, not the other way around. In addition, The Home Depot offers financing options primarily through a number of credit cards as well as through The Home Depot Project Loans. Credit cards vary in benefits and costs and seek to benefit both the typical DIYer as well as commercial contractors. Project loans have the potential to offer a line of credit up to $55,000 with up to 84 months to pay off the loan, as well as no annual fee. 

Skilled Partnered Contractors

The Home Depot partners with a number of local contractors and skilled laborers to ensure the best bathroom remodel possible. These long standing relationships with contractors remove the guesswork when seeking trustworthy and skilled professionals to take on the laborious task of bathroom remodeling. All labor and materials during the remodeling process are backed by The Home Depot name, making the goal of a quality job a priority for both customer satisfaction and the brand itself. 

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The Bad

  • Installation Experiences Can Be Hit or Miss

Installation Experiences Can Be Hit or Miss

Most reviews for The Home Depot’s bathroom remodel services are positive; however, the negative reviews are vocal about their bad experience, usually categorized by poor installations. Poor installation complaints are typically about unexpected costs, bad communication with the sub contractors, or issues with the length of time required to get the job done. 

 

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The Bottom Line

The Home Depot has earned its spot as a household name for years, because of its trustworthy reputation and quality products. The Home Depot is a very experienced company, perhaps one of the most experienced companies in the industry dealing with bathroom remodels, making it a reliable and affordable option trusted by many. Despite occasional bad experiences, usually tied to specific subs and laborers, we recommend considering The Home Depot for bathroom remodels.

THE HOME DEPOT name and logo are trademarks of Home Depot Product Authority, LLC, used under license.
THE HOME DEPOT HOME SERVICES name and logo are trademarks of Home Depot Product Authority, LLC, used under license.

 

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Asadullah San Antonio, TX

Home Depot countertop experience: We bought a bathroom countertop installation service at home depot but ended up returning it due to a very complicated process that was involved. To begin with we chose our countertop and purchased enough for our project. We were told by HD staff that the fabricator would call us to set up an appointment to come measure and that they would inform us the size if the sinks that we needed to purchase for our countertops depending upon the size of our existing cabinets. We received an email from the fabricator In response to which we called them to set up an appointment however the fabricator told is that we needed to have the sink purchased and “on site” BEFORE they would come out to measure. When I asked assistance on the phone as to how to figure out the sink size, they brushed me off on the initial phone call however they let me talk to a manager on the second call who assisted me a little in figuring out how to measure my cabinets to determine the sink size but also said that if the sink size wasn’t correct we would need to replace it with the correct one and deliver it to the fabricators shop all the way downtown! This just didn’t make sense. I have had estimates from other big box stores and none of them asked me to purchase my own sink before hand etc. They would simply provide their own sink when they fabricated the counter top depending upon the cabinet measurements. Long story short we ended up getting a refund from HD as we did not feel comfortable with this process.

7 months ago