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Five Star Bath Solutions

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4.8

Overall Score

LAST UPDATED: May 17th, 2024

Five Star Bath Solutions started offering its home and kitchen remodeling services in 1996. After expanding from its birthplace in Canada to the United States, it headquartered in Spanish Fork, Utah. Its mission is to become the best bathroom remodeling company in the home remodeling industry. 

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The Good

  • Great Warranty
  • Discounts

Great Warranty

Five Star Bath Solutions offers a limited lifetime warranty to all customers. This is an extremely good warranty compared to other warranties offered by companies in the kitchen remodeling industry. 

Discounts

For customers who decide to book online, there is a 10 percent discount on remodeling services.

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The Bad

  • Undisclosed Fees
  • Few Kitchen Services
  • Lack of Expertise 

Undisclosed Fees

Five Star Bath Solutions does not provide any information regarding project fees that might be applied to the cost of kitchen remodeling. 

Few Kitchen Services

Because Five Star Bath Solutions deals almost exclusively in bathroom remodeling, its kitchen remodeling services and products are extremely limited. The Five Star Bath Solutions website only states that it provides faucets, mirrors, and countertops—though it is unknown if it provides countertops for kitchens. Any additional information regarding kitchen remodeling cannot be found on its website. 

Lack of Expertise

Because it is a relatively new company when compared to other kitchen remodeling companies and because it focuses on bathroom remodeling, Five Star Bath Solutions has very little to offer customers who want their kitchens remodeled. It simply has not dedicated enough efforts to kitchen remodeling to claim any real expertise in the industry.

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The Bottom Line

Five Star Bath Solutions attracts potential customers by offering a discount for booking its services online. However, because of its lack of information regarding fees and the fact that it doesn’t provide many kitchen products or services, we cannot recommend customers choose Five Star Bath Solutions at this time. 

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Star Rating

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4.5

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25 Reviews

Review Breakdown

5 grade

60%

4 grade

8%

3 grade

4%

2 grade

4%

1 grade

24%

Sentiment Criteria

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Quality

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Review Source

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Jhon

There are many remodeling service agency in our city but I call Five Star Bath Solutions team. They make my bathroom as nice as a nice looking luxurious bathroom. I actually thanks them ,they make my mind happy.

1 month ago

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Amber Hillen NC

Five Star Bath Solutions did an amazing job. We have a rental property that has 2 full bathrooms & they did a wonderful job remodeling in 1.5 days. The property is a townhome complex and they were great with working with us and the complex. They provide a wonderful lifetime warranty and a gift after they are done for your shower that included cleaning tools, bath cents, and a squeegee. The team is very professional and experienced! My husband and I were both home during the remodeling and they were very respectful and kind. I couldn’t have picked a better company to come remodel our shower. They were very easy to communicate with and work with. Will be using them for our future home & next rental property! The price is worth every penny and the warranty is included. :)

11 months ago

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Drey Greg

Five star bath solutions is a great kitchen remodel company what I like about them is that they remodel my bathroom with modern easy to clean materials and when I booked them online they gave me $1,000 off

3 months ago

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Nate Bowden

Our guest bathroom was dated and desperately needed an upgrade. From our first meeting with Ken to the finished product we couldn't of asked for more. The installer Michael was great. Worked around our schedule with great attention to detail. Even with some last minute changes he went above and beyond. Can't recommend these guys enough. Thanks guys!

9 months ago

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Arooj Naeem Washington, DC

Five Star Bath Solutions has been my go-to for bathroom renovations. Their commitment to quality craftsmanship and efficient solutions has transformed my bathroom. The variety of design options and professional installation services ensure a personalized and hassle-free experience. While the costs may vary based on the scope of the project, the overall value and improved aesthetic make Five Star Bath Solutions a reliable choice for upgrading bathroom spaces.

7 months ago

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Maya My McDonough, GA

My girlfriend felt like the installers did a phenomenal job keeping us informed throughout the process of a small bathroom remodel and I agree. She needed a walk-in shower instead of the tub/shower combo since she had medical occurrences which led to needing a stepless entry. With me being the researcher and appointment setter, I found Five Star Bath Solutions and handled all the paperwork. It was a hassle free estimate process and we got on a payment plan so we could enjoy it without going broke, haha. The before and after photos are phenomenal and it only took about a week from initial payment to completion.

11 months ago Edited July 27, 2023

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Jon Gaugler

Scheduling communication was an issue, but resolved amicably. The Installer, Tanner, was exceptional (5 stars to him) and made sure we discussed every issue that came up and arrived at a solution that was reasonable. Because of the age of the house, the install window was 2.5 days, with only some finishing trim needed to be added after a wall is repaired. This is required as a DIYer butchered the last refurb 20+ years ago. and hid the problem. I am very satisfied with the work so far, and look forward to the completion in the next few weeks.

10 months ago

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Diana Johnson DeLand, FL

Kudos!! to Audra B & Joey this is where it all started with this nice team from Five Star Bathsolutions. Very professional. As I was selecting my choice of color & style, Audra stated don’t just settle tell me exactly what you like . She delivered just that .

10 months ago Edited August 28, 2023

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Kelsey T.L. Lansing, MI

Five Star Bath Solutions deserves every bit of their name. Their expertise and professionalism in bathroom remodeling are unmatched. From start to finish, our project was a breeze. Our bathroom now feels like a luxurious retreat. Five stars for a top-notch experience!

8 months ago

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Larry Colonial Heights, VA

My wife and I recently had our master bathroom renovated, we changed the shower and installed a jet tub. From the first day we met with Rob’s representative and went over the plans until the work was completed we couldn’t be more pleased. Rob even came back and completed the touch ups that we needed. I would highly recommend Five Star Bath Solutions t9 all my friends and family.

4 years ago

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Pam Peebles Richmond, VA

I would highly recommend this company for anyone looking to remodel their bathroom. Rob and his team did an excellent job on renovating our old bathroom. The whole process was professional, organized, and efficient from start to finish. The workmanship and materials used were excellent. Rob oversees the project, making onsite appearances daily, And was willing to work within our budget. I know have a beautiful new bathroom!! 5 stars for this company.

4 years ago

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robert acton Bryson City, NC

They did get the job done but not as they promised. They showed up a day late, which they informed us of so no problem there though it became obvious that they were going back to other jobs to fix their mistakes which happen to us also. If they’d taken their time and done it right the first it wouldn’t have taken a whole extra month to get it right. When they said they were done, at the end of the week as promised, we were at work so didn’t get to check it out till we got home. On the master shower, instead of going up to the molding they tore it out leaving a huge gap and did a terrible job of putting back the molding flush to the shower. The faucet was way off center of the shower head resulting in the putting the corner shelves to high because the faucet was in the way. The glass door didn’t roll properly and there was a chip t in the glass door right where you grab it which I loss some skin on when I grabbed. All this and they just walked away like it was good to go. The spare bathroom faucet was off center also. It took 5 more trips out and a month for them to fix it, no very professional

2 years ago

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Aaron Kennedy Norfolk, VA

Replaced one piece tub with walk in shower . Outstanding work and amazing people to do Business with letting family and friends see the Great work done on my new walk in shower thank you very much

2 years ago

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Jody Spanish Fork, UT

Five Star Bath Solutions is an amazing company. Everyone I have worked with has been honest and friendly. I would recommend the services they offer to anyone looking for a bathroom upgrade!

4 years ago

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Bryan Dong Ashburn, VA

I signed a contract with Clayton G, the owner of Five-star bath solution, for a bathtub remodel on 05-05-23. After he got a $2000 deposit, he never called back and never arrived to do the job. I called him and his company and all they said was to wait 48 hours for them to return my call. However, no one called back. It has been 3 months and this is unacceptable. If he is not able to do the job, I want my money back.

11 months ago

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SHARON Rockville, MD

I would like to express my GRATEFULLNESS for the person who installed by bath shower he was amazing Frank C did a great job and was very professional.

1 year ago

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Doug Brinklow Scarborough, ON

There were previously 3 towel racks. They were going to only install one, but I talked them into installing two, since there are two of us living in the house. They don’t match. One is chrome with square wall mounts, the other is shorter in length, and chrome with round wall mounts, and not centered on the wall behind the door. I couldn’t find either of them listed at Home Depot to be able to find a matching replacement. The square ones were sold in a kit, which included the towel rack, toilet paper holder & hand towel ring. They finished and left without installing the hand towel ring, and had to be called back. The toilet paper holder is not as nice as what we had. We had a nice chrome holder, that was a typical holder, in-set into the wall. The new one just hangs out, and the toilet paper goes flying onto the wet floor every time you finish showering and grab the towel hanging on the rack behind it. It also falls off most times when you need it, since there’s nothing preventing it from falling off. The floor was simply installed on top of the old floor, without the old floor being removed, without gluing it down at all, and now it is lifted, and springs up and down when you walk on it, also causing one plank to lift with the other staying flat, causing an uneven ridge. The electrical switches were improperly installed. They initially tried to install 3 of them in one place, and one in the corner, offset about 2 inched lower than the other, which looked terrible. I told them to re-do that so that they are all even, but it still looks terrible, the one in the corner is hidden by the medicine cabinet so that the night light doesn’t illuminate properly anymore, and is loose. In looking at Home Depot, I see that they make wall panels that contain 4 inserts, so why was this installed with 3 in one, then 1 by itself when it should have been installed 4 altogether? Two medicine cabinets were installed. They don’t match. One is all glass. The other is a mirror with white wood border and frame. One was Zenna Home 20”x25” from Home Depot. $159. (Cheapest one they sell) The main one was Glacier Bay 36”x30.5” for $379, and was not installed correctly. Noticed the packing film had not been removed from the sides, or inner mirrors, and in removing from the sides, they fell off because they were not mounted. They were just hanging on, and were ready to fall off at the slightest movement. The mounting hardware to connect them properly is missing. The shower shook like a jack hammer after being installed, and they had to return and reinstall it to work properly. The water pressure was much lower than it use to be, and the shower head was the cheapest Mowen that Home Depot sells, and was made out of very cheap plastic, and was stiff to use. We had to replace that with a proper Water-Pick one from Costco after a few weeks. So at least that works properly now. The rubber trim on the glass shower doors was not trimmed, and sticks up about an inch above the shower doors and looks terrible. The bathroom pot lights that were installed are of a different colour than the Bathroom light installed over top of the medicine cabinet. The whole purpose of the bathroom renovation was to replace the bathtub with a walk-in shower, for medical reasons. There were 3 hand rails installed. One angled in the shower, which is good. One vertical to hang onto getting in and out of the shower, which is fine. But there’s a 3rd one installed beside the toilet, that is at a 10 degree angle, and interferes with the towel on the towel rack. It looks terrible, and we have no idea why it was installed. The one by the shower door would have been fine to use instead. Two weeks after completion, the toilet overflowed and dumped fecal matter and sewage water all over the bathroom floor. I’ve never seen this happen before in the 35 years that we’ve lived here. It took 2 hours to clean up. Some of it will never get clean because all the sewage ran under the base boards where none of them are sealed to the floor with water proof caulking. Waterproofing was something advertised as a selling point. I don't know if it was applied or not. PS, the Web Site claimed a $1000 savings "limited time offer". I never received any such offer, or had acknowledgment that one existed, but was originally quoted a price $1000 lower than I ended up paying. An attempt was made twice to increase the price again, and I had to remind of the quote where I was already paying $1000 more than I was quoted. Three payments, according to the contract, were supposed to be to the one company, but I was then told to make 2 payments to one company, and one payment to another, which was suspicious. The bank rejected one of the three payments, which should not have been a problem, according to my bank, and I was forced to go into my bank to create a money order which cost me an additional fee that I should not have been require to take the time, and effort, and expense, to do. (And then my bank screwed up the money order, making me to go in a 3rd time, but that was my banks fault, but I shouldn't have had to ask them to do this in the first place.)

1 year ago

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DB

If I could give 0 stars I would. According to their website, their bath remodels take an average of 4-7 days to complete. Mine took 20 and it still isn't done. The other issues that I had were the poor craftsmanship. The work that was completed looks less than professional and there were multiple issues. The caulking in the shower was not done properly and the bath is now taking water damage. I informed the franchisee manager of this, he came and redid it, and it still isn't sealed. I have a tile that isn't fixed to the ground with mortar, the employees used my tools and materials from my garage on the project without my permission. The workers never showed up on time, and sometimes not at all. They advertise that they will send licensed contractors to your house but they did not. I checked with the registrar of contractors for my state and they had never heard of them. My bathroom is still not fully complete with the repairs that need to be done, but the workers refuse to come and show up to work. Corporate stated that they have no power over their franchisee, and that they would give me 1k if I would cut ties with their company.

6 years ago

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Kay Robinson Edmonton, AB

I contracted with Five star solutions and provided a downpayment. They never completed the work-did less than half. I called the customer care over 14 times and ultimately lodged a BBB Complaint. They did not respond to the BBB and never completed the work or returned my calls. Broken customer service model as all they do is send a note to the person who originally did the work and they take no ownership or guarantee the franchisee.

1 year ago

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Barbara Marini Charlotte, NC

The work was outstanding, very efficient, precise and very professional. Completed on schedule. In a word It is Beautiful.

3 years ago

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Rachelle ann Rochester, MI

I had five star take care of my master shower. Dean and Brian did a fantastic job. I love the results. Would use them again

4 years ago

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Mary Beth Cross Aurora, CO

Dillon did good, quality work, but unfortunately after 15 months, they never finished the job. The process was overshadowed by delays, and unprofessional and dismissive communication by Nick, the owner. We would not recommend.

1 year ago

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PseudoTao Kansas City, MO

I agree with everything stated in the main review. My experience has been well intended, under experienced and uncommunicative. I'm personally disappointed in using them and wish I'd read this first.

2 years ago

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Anita Prasanna Buffalo Grove, IL

Horrible to work with .In last one year the job is not got completed .Messy work.No proper measurements.I regret engaging with them after spending so much money .Don’t fall for trap and go with professional people

1 year ago

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Ilspbeth Bruce

My bathroom looks great they only thing i would change would be the glass.

1 year ago Edited April 11, 2023