Name: U.S. Waterproofing
Rating: 4.5

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Robert Mosky Wilmette, IL

They were very determined to do the right thing

3 years ago

Reply from U.S. Waterproofing

Thank you for choosing us again to work in your home. We appreciate the business!

May. 18th, 2021

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Bonnie Miller Valparaiso, IN

So far no leak! Professional gentleman, also informative.

3 years ago

Reply from U.S. Waterproofing

We are glad that we are helping to keep your basement dry. Thank you for choosing us!

May. 17th, 2021

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Tom Pinsky Park Ridge, IL

They do great work with professional employees.

3 years ago

Reply from U.S. Waterproofing

Thank you for the review!

May. 17th, 2021

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H L Hall Evergreen Park, IL

Attentive but communication could have been better

2 years ago

Reply from U.S. Waterproofing

Thank you for your review!

Dec. 7th, 2021

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Stephen Ginsberg Wilmette, IL

Sales and installment people and very professional.

2 years ago

Reply from U.S. Waterproofing

Thank you for your review!

Dec. 7th, 2021

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Phil Kostanski South Holland, IL

Didn't explain everything. Hose running outside from sump froze

2 years ago

Reply from U.S. Waterproofing

We apologize for the miscommunication . Thank you for your review!

May. 14th, 2021

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TRG Evergreen Park, IL

The service was nice and professionally done.

2 years ago

Reply from U.S. Waterproofing

We appreciate your review! Thank you

May. 13th, 2021

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B Tinley Park, IL

They came back and fixed my issue with the repairs made.

2 years ago

Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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James Murphy Chicago, IL

Very competent and provide good explanations

3 years ago

Reply from U.S. Waterproofing

Thank you for the review!

May. 14th, 2021

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Donald Elgin, IL

Excellent job, but not inexpensive. Would use them again.

3 years ago

Reply from U.S. Waterproofing

Thank you for your review!

May. 14th, 2021

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Salvador J. Rodriguez Sr Westmont, IL

The quality of work was top notch and well worth the price.

3 years ago

Reply from U.S. Waterproofing

Thank you for choosing us and for your review!

May. 14th, 2021

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Carol Beyer Bourbonnais, IL

They did not solve my problem but were helpful with drainage issue.

3 years ago

Reply from U.S. Waterproofing

We are sorry that the area you were getting water was not repairable by a service that we offer, but we appreciate your business and thank you for the review.

May. 14th, 2021

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JS Oak Brook, IL

Above average, had to return once to correct issue.

3 years ago

Reply from U.S. Waterproofing

Unfortunately, we don't get it right every time on the first try, but we will return to fix problems. Thank you for your patience until we got it right!

May. 14th, 2021

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Jenni Palatine, IL

They plugged in the dehumidifier into an outlet and it was not in code.

3 years ago

Reply from U.S. Waterproofing

We apologize for our error. If your situation has not been rectified, please contact our warranty department at 847-303-6688. Thank you for choosing us!

May. 17th, 2021

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D. Truax Aurora, IL

All around a very good job. I expected the dust.

3 years ago

Reply from U.S. Waterproofing

Thank you for choosing us. Like most construction projects, some of our larger jobs do create dust, but we do try to mitigate that.

May. 17th, 2021

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Val Mertens Chicago, IL

Very good service and completed the job in a timely manner

3 years ago

Reply from U.S. Waterproofing

Thank you for choosing us to work in your home and for your review!

May. 14th, 2021

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Debra Villalpando Downers Grove, IL

A lot of things went wrong on the job at my house, job was for 5 days, it was one month.

3 years ago

Reply from U.S. Waterproofing

We apologize and acknowledge that the job took a long time. This was due to some problems we were the cause of and some that were unforeseen such as some plumbing work that was out of code and needed to be replaced.

May. 12th, 2021

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Jean Palatine, IL

They were on time, they answered our questions.

3 years ago

Reply from U.S. Waterproofing

Thank you for choosing U.S. Waterproofing!

May. 18th, 2021

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Jan Hillside, IL

Prompt, polite, thorough job, good cleanup

3 years ago

Reply from U.S. Waterproofing

Thank you for choosing us and your kind review!

May. 18th, 2021

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Sharon Stratton Manhattan, IL

I don’t like the glass things sticking out of a wall that never had a leak.

3 years ago

Reply from U.S. Waterproofing

The plastic ports that are on the wall were for our epoxy urethane injection process and can be removed weeks after the job with a hacksaw or utility knife. They need to stay in place for a while to give urethane that we inject into the wall time to cure. Thank you for the review and for your business!

May. 18th, 2021

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Dio D Arlington Heights, IL

Lack of follow-through. Info on warranty and post-sale/service

2 years ago

Reply from U.S. Waterproofing

We apologize if we did not follow through enough, if you have questions, please call our warranty line at 847-303-6688 and we will do our best to help!

Dec. 7th, 2021

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Traci Beck Chicago, IL

Terrible planning, follow through and project manager oversight.

2 years ago

Reply from U.S. Waterproofing

We apologize that the project did not go as smoothly as planned. We acknowledge our errors and thank you for your feedback so we can continue to improve.

Dec. 7th, 2021

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Mitch Chicago, IL

They were very honest, on time and efficient. Everything worked out perfect for us.

2 years ago

Reply from U.S. Waterproofing

Thank you for your comments!

May. 13th, 2021

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Philip R DePriest Chicago, IL

They were professional, thorough, and came back to finish the work after the fact

2 years ago

Reply from U.S. Waterproofing

Thank you for the comments. After talking with this customer regarding this review, he said that he wanted to give a higher score because there were no problems. We follow up with our customers who are unhappy about their experience and try to help where we can.

May. 13th, 2021

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Richard Heatley Round Lake, IL

What I expected is not what I got. Even after second visit by field person.

3 years ago

Reply from U.S. Waterproofing

We have reached out to this customer to discuss any issues regarding our work.

May. 14th, 2021

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Mary Hennigan Oak Lawn, IL

Pricing was way too high. I felt like I was being taken advantage of.

3 years ago

Reply from U.S. Waterproofing

While we understand that our repairs can be costly, we offer a free estimate before we do any work and we have the pricing spelled out in advance on our contract.

May. 17th, 2021

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Holly Mount Prospect, IL

They are very unreliable and don’t know what they are doing. Follow up is extremely poor

3 years ago

Reply from U.S. Waterproofing

We apologize if your experience was not what you expected. If you are continuing to have issues with our work, please contact our Warranty Department at 847-303-6688.

May. 14th, 2021

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Ingrid Eileen Chicago, IL

Great experience and have had no issues since the problem was fixed.

2 years ago Edited November 17, 2021

Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

Nov. 17th, 2021

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Doug Foerch Libertyville, IL

They do quality work, but are probably the most expensive of all waterproofing companies.

2 years ago Edited October 14, 2021

Reply from U.S. Waterproofing

Thank you for choosing us! We truly appreciate your business.

Oct. 14th, 2021

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Anonymous Naperville, IL

Not providing quality service and unable to accommodate customers

2 years ago

Reply from U.S. Waterproofing

We apologize if your experience with us didn't go as you hoped for. If you are encountering any problems with our work, please contact our warranty department at 847-303-6688 and we will help you!

May. 14th, 2021

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William M Kissane Chicago, IL

They tried to up the contract price prior to performing the work

3 years ago

Reply from U.S. Waterproofing

We apologize for the error. The problem was not diagnosed correctly in our original estimate, with the location of the actual problem about 4' away. At times, the source of the problem is not immediately obvious when underground.

May. 18th, 2021

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Carol Ohrn Schaumburg, IL

Looks great! Had our back door cement stairs coated.

2 years ago Edited November 18, 2021

Reply from U.S. Waterproofing

Thank you for your review!

Nov. 18th, 2021