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U.S. Waterproofing

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282 User Reviews
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Melanie Boyd Westchester, IL

They are professional, experts in their area. Great customer service

2 years ago

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Reply from U.S. Waterproofing

Thank you for your kind review!

May. 14th, 2021

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Fernando Wood Dale, IL

Fast, professional, reasonably priced. Not much more I can ask for.

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

May. 14th, 2021

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Jeanette Lake Forest, IL

On time and efficient, they fully explained the issue I had with my sump pump

2 years ago

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Reply from U.S. Waterproofing

Glad that we could help with your sump pump. Thank you for the review!

May. 14th, 2021

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Mike Krauss Wayne, IL

Prompt detailed follow up on all fazes of starting and finishing the project.

2 years ago

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Reply from U.S. Waterproofing

We appreciate your business and the kind review!

May. 13th, 2021

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N. Barone Oak Park, IL

Great customer service, easy to deal with. Friendly and professional

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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Michael Czarnecki Arlington Heights, IL

Quoted the job accurately, was timely, friendly crews and inspectors

2 years ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 13th, 2021

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Raye Antioch, IL

Very expensive, but very good, and they work with you in solving difficult situations

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

May. 13th, 2021

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Stephen Buhe La Grange, IL

Professional, great communication during process. Issue resolved.

3 years ago

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Reply from U.S. Waterproofing

We are glad that we were able to help you. Thank you for choosing us!

May. 14th, 2021

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Radha Ram Naperville, IL

Very professional, great customer focus, willing to work on changing needs

3 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us!

May. 14th, 2021

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Judi Ferguson Grayslake, IL

They fixed my problem - they came in time and cleaned everything up.

3 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

May. 14th, 2021

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Mickey Bristol, IL

Prompt, efficient, professional from start to finish of project

3 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 14th, 2021

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Amy Bartt Saint Charles, IL

Our service person was professional, thorough and very detailed.

3 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 14th, 2021

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Cindy Lake Forest, IL

Amazing customer service. Fair price for work. Rep knowledgeable.

3 years ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 17th, 2021

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Beth Dickson Hobart, IN

Arrived on time, courteous, and cleaned up at the end of each day.

3 years ago

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Reply from U.S. Waterproofing

Thank you for giving us the opportunity to work in your home!

May. 17th, 2021

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Aleck Hopkins Chicago, IL

Excellent service and technicians. The job was completed timely as promised

3 years ago

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Reply from U.S. Waterproofing

Many of our technicians have been working for us for over a decade. Thank you for choosing us to work in your home!

May. 17th, 2021

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Kevin Berwyn, IL

They were knowledgeable, eventhing turned out well and went like clockwork.

3 years ago

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Reply from U.S. Waterproofing

We appreciate your comments and the opportunity to work in your home!

May. 14th, 2021

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Rose Biancalana Elmwood Park, IL

They completely transformed the water issue I had in my crawlspace.

3 years ago

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Reply from U.S. Waterproofing

We are glad that we could help make your crawlspace a more usable area. Thank you for the review!

May. 14th, 2021

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D Lockport, IL

On time, quality work, good customer service and cleaned up

3 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

May. 14th, 2021

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James Lake Geneva, WI

They were prompt and professional, and so far the repairs have succeeded.

3 years ago

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Reply from U.S. Waterproofing

We appreciate your business, thank you for the review!

May. 17th, 2021

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D M Algonquin, IL

They did the work well, cleaned up after themselves and did it on schedule.

3 years ago

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Reply from U.S. Waterproofing

We appreciate your business and the review. Thank you!

May. 18th, 2021

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D Simpson Chicago, IL

U.S. Waterproofing solved my basement flooding issue to my satisfaction.

3 years ago

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Reply from U.S. Waterproofing

We are glad that we were able to help keep your basement dry. Thank you for choosing us!

May. 18th, 2021

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Angel Springer Westchester, IL

Honest and fair pricing. Prompt with my scheduled appointment

3 years ago

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Reply from U.S. Waterproofing

Thank you for choosing U.S. Waterproofing, we truly appreciate the business!

May. 18th, 2021

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Michael J. Warner Naperville, IL

Your company was called back by a new buyer with concerns. Your company did another 1000.00 in work. However, the payment was made from MY escrow account.

3 years ago

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Reply from U.S. Waterproofing

On behalf of our company, I want to apologize for our error! If the situation has not be corrected, please contact our office asap. 847-303-5800

May. 18th, 2021

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Bobbie Alsip, IL

Prompt service and helpful staff. Wall repair looked great.

3 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 17th, 2021

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William F Maute Jr Northbrook, IL

Professionalism, knowledge of all aspects of the services they offer

3 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

May. 18th, 2021

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Charles Lake Zurich, IL

Timely communication, quick performance of work, competitive pricing

3 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us!

May. 17th, 2021

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Armando Medina Wood Dale, IL

From the intial estimate to the end. The employees did an excellent job.

3 years ago

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Reply from U.S. Waterproofing

Thank you. We appreciate your review!

May. 17th, 2021

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Al Park Ridge, IL

They did an awesome job. Crew was on time and very respectful.

3 years ago

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Reply from U.S. Waterproofing

Thank you for choosing U.S. Waterproofing!

May. 17th, 2021

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Dr Dennis Clodi Bourbonnais, IL

Your original inspector missed some things. He quoted me a price and when the technicians came to make the repairs, they found more things that cost more several hundred more dollars. I feel I should NOT HAVE HAD TO PAY ANYTHING beyond the original price quoted since the mistake was not mine. I consider this to be bait and switch and possibly fraud. I would never recommend your company again.

2 years ago

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Reply from U.S. Waterproofing

As a highly rated company by the Better Business Bureau, we do NOT engage in bait and switch tactics or fraud. We do apologize that our advisor “missed some things”, but our contract stated that we were to repair 2 cracks, which we did. Our contract does not state that this would resolve all of the issues in the basement, only the specific problem areas that we worked on. Because no diagnosis can be guaranteed to be 100% correct, on the front page of our contract, it clearly states: “This is a mutually agreed upon contract. Our estimate is free and based in part on the customer’s input. It is possible there may be additional problems that are not included in the contract.” If additional problem areas are not pointed out to our advisor by the homeowner, the advisor may or may not find them during the free estimate appointment.
When this customer notified us that there were additional issues, some of which were located in different areas of the basement than we repaired earlier, we offered to return at a later date to take care of the additional repairs at a reduced rate. This customer was in no way obligated to use our services to make these repairs as each additional problem was not related to the work we did earlier, yet opted to use our services to make the repairs.

Nov. 17th, 2021

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Depakakibo , Rex Chicago, IL

Prompt , efficient and reasonable estimate

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

Dec. 7th, 2021

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star star star star star

Adam Szablak Deerfield, IL

All as agreed, on time, budget and quality

2 years ago

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Reply from U.S. Waterproofing

We truly appreciate your business and your kind review!

Dec. 7th, 2021

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Salina Bolingbrook, IL

Great customer service and quick response time

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

Dec. 7th, 2021

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star star star star star

Sylvia Wieczorek Lake Villa, IL

They were very responsive and professional

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing U.S. Waterproofing!

Dec. 7th, 2021

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Jim carr Orland Park, IL

Discovered the problem quickly and fixed it

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

Dec. 7th, 2021

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Nadine jackson Calumet City, IL

I have not had any water since they came out

2 years ago

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Reply from U.S. Waterproofing

We are happy that we could help keep your basement dry. Thank you for choosing us!

Dec. 7th, 2021

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Naomi Hildner Oak Park, IL

prompt, accurate estimates, really works

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

Dec. 7th, 2021

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Roshini Lincolnshire, IL

The people who installed are nice and friendly but pipe installed is slanting and exactly vertical

2 years ago

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Reply from U.S. Waterproofing

Please contact our Warranty Department at 847-303-6688 so that we can help fix this issue.

Nov. 29th, 2021

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star star star star star

Kyle Janczewski Frankfort, IL

Quick, courteous, affordable, and very friendly!

2 years ago

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Reply from U.S. Waterproofing

Thank you for your kind review!

Nov. 29th, 2021

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star star star star star

Michael S. Hoffman Crown Point, IN

Very good product and professional installation

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing U.S. Waterproofing!

Nov. 22nd, 2021

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star star star star star

RJ Prokopec Wauconda, IL

Professional courteous and outstanding workmanship

2 years ago

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Reply from U.S. Waterproofing

We truly appreciate your business and thank you for your review!

Nov. 22nd, 2021

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richard m hook Morton Grove, IL

We bought a swamp but USWaterproofing made it a desert

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing U.S. Waterproofing!

Nov. 22nd, 2021

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Ann Morton Grove, IL

Good workmanship & service by the repairman.

2 years ago

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Reply from U.S. Waterproofing

We truly appreciate your business!

Nov. 22nd, 2021

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John Villa Park, IL

Patient, knowledgeable customer service; personnel easily reachable

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

May. 13th, 2021

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star star star star star

Brian Libertyville, IL

Great customer service and high quality installation.

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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star star star star star

Emmy Niles, IL

Fast, Honest, Super Friendly. Most of All, Quality Work!!

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing U.S. Waterproofing to work in your home!

May. 13th, 2021

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LaCourt Glenview, IL

Good customer service, fast and easy scheduling

2 years ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 13th, 2021

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D. Taylor Chicago, IL

Very professional, courteous and good quality work.

2 years ago

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Reply from U.S. Waterproofing

Thank you for your kind review!

May. 13th, 2021

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Dexter Stephens Homewood, IL

This company took the time and dedication to asses the damage and correct it

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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star star star star star

Evelyn Andrada Chicago, IL

On time and reminder calls / emails were sent

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us!

May. 13th, 2021

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James Moravcik Naperville, IL

They were responsive, fair pricing and so far no leaks.

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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