BDry

Received a letter from B-dry advertising a free service inspection. I’m the new homeowner & after calling I was advised th the would be a $200 ownership transfer fee. Because the B-dry system stays with the house & not the we owner I advised that I have the original documents from the previous owner that clearly states that there would be free inspections & no transfer fees…ever. I never received an appointment call back & the owner transfer was never implemented.

Had BDry system installed 20 yrs ago. Flooded unusable basement. Finished basement just like upstairs. No problems in 20 years. Also had Blue Canyon system installed. Best decision I have ever made. Great company that has a system that works..

B-Dry Solutions did an outstanding job on my basement from the consultation quote to the actual repair process. Very friendly and KNOWLEDGEABLE! I highly recommend their services plus ALOT more savings compared to the other companies with more service provided. 5 ++++ stars!!!

SAVED OUR BASEMENT IN THE GREAT FLOOD OF NEW BUFFALO IN 2008! City crushed the city storm sewers paving new roads- everyone's home downhill from the main street where the storm sewers were, had flooding in their basements. I had 5 inches standing water in my basement because of the city! BDry came out and trenched a trough all around our basement foundation, installed new sump pumps and got all the moisture, water, and mold out of our basement so we could use it again! Thank you for saving our basement recreational area! They were quick, professional, and took good care of us in this frustrating time!

Great company to work with! I had been given recommendations not to go with the other local company so I went with B-Dry instead. They were easy to work with and even though the job I had done was expensive the price seemed very fair plus a warranty to back it up. They did an excellent job and even cleaned up afterwards. I did have an issue after the install but they got it taken care with no hassle. Never thought my basement would be usable for anything till now exempt collecting rain water.

My experience with Bdry Systems of ME/NH was extremely disappointing. Despite initial promises, their lack of professionalism and communication made working with them a nightmare. After finally reaching Mike, one of the owners, I was met with excuses about staffing issues and promised a revised contract that never materialized. On the day of installation, the team arrived without notice and began work without permission. When I requested the presence of Mike or Vitto, the owners, due to the project's complexity, I was met with further delays and excuses. The proposed contract I received was incomplete and failed to reflect our agreed-upon changes. Despite raising concerns about cleanup and debris removal, my requests were ignored. Ultimately, they decided to walk away from the job after I refused to sign an inadequate contract. This experience has left me deeply dissatisfied, and I would caution others against relying on Bdry Systems for their services. Their lack of professionalism and disregard for customer satisfaction are evident, and I'm relieved my project ended before further complications arose.

On time Know the business Professional Explain what they are doing Clean up afterwards Follow up care

They explained everything in detail before they started, did everything they said they would. When there was a minor problem after the job was done they took care of it. Highly recommend them to anyone without question!

Carolyn and Roy were very professional, friendly and helpful. Roy and his crew did an amazing job. Work was completed on time as promised. The estimate was fair and not overpriced. I highly recommend B-Dry

Updated review. BEWARE! Unless you know how to fix your problem then don’t use this company. If they give you a solution and there is a problem with what they did they will fix what they did. However, if it did not fix your problem they will just want to charge you more to fix it. I still have my original problem so I paid $9k for nothing. They are nice and you will think you will get the best. They will beg for a review which I gave a great one. Then, it rained and I still get a wet basement. Took forever for someone to come back but since it wasn’t in their first design I get nothing, even though it is the same problem I originally had.

I called them multiple times to replace a filter on a unit they installed in my home. I had to call twice to even get an appointment. Both of those times I told them I need a filter. I finally got a call back to schedule an appointment. Again, I told them I needed a filter replaced on the system they installed. When they called to say they were on their way, I again told them I need a filter. They showed up and didn't have a filter. They charged $200 for the service call which I knew about ahead of time. They ended up throwing out the filter that was removed without showing it to me first and did not give me enough information to find a filter on my own. Do not let them install dehumidifiers under your house if you expect to have them do on going service.

We live in Grand Rapids, MI and I wouldn’t recommend BDry to my worst enemy. We were dealing with water issues in our house. It was recommended we have sump pumps installed. Due to the size of our home two sump pumps were required. We decided to have BDry install the pumps. Big mistake. It started with their salesman who came out to the house and told us where the sump pumps would be installed. One pump was going to be put in a closet at one end of the house and the only choice for the second pump was in a bedroom on the other end of the house. It was decided that sump pump would go in a back corner of the bedroom. It wasn’t an ideal spot but the salesman said the pipe which would carry water outside would be installed behind the drywall. We signed the contract. The day of the installation we were told the salesman gave us incorrect information and the sump pump in the bedroom couldn’t go in the corner so we had no choice but to have the pump installed next to one of the main walls in the bedroom. We were also told the pipe could not be installed behind the drywall. The sound of the sump pump was deafening and it has never stopped running. I call BDry and expressed my frustration. I’m then told the obnoxious pipe which is going up the center of the main wall could have been installed behind the drywall. What??? I couldn’t make this up if I tried. BDry came out for a third time and the installer looks at me and says you know we have to cut through the drywall to install the pipe?!! Really? No s**t. This is the most incompetent company I’ve had the displeasure of dealing with. No one knows what they are doing. Due to BDrys incompetency the bedroom where the second sump pump is installed can never be used as a bedroom again. The pipe is finally behind the drywall but the constant running of the pump continues to be loud. The value of our home has gone down significantly. Don’t ever use this company. Marcia Stephens

Bdry of Southwest Indiana, in particular the owner Joe N. After paying over $10,000 for the french drain system, the system still does not operate as advertised. I recently had 3" of standing water in a basement room which then proceeded to flow out into the rest of my basement. Also, i was told that Joe would not stand behind the warranty, which i paid for, as he did not know how to fix the problem. I have called bdry corporate regarding this matter and was told that Joe runs an independently owned operation and there is nothing corporate can do. This is quite unfortunate, as he gives your company a bad name. He does not know what he is doing and should not be in business. How can a national company have representatives of this nature, stating they represent bdry and bdry controls the warranty? When i originally purchased the system through Joe, i thought i was doing better by going with a national company, instead of a local mom-and-pop shop. I thought being a national company....first off would stand behind their work and second, i wouldn't have to worry about them going out of business and not covering the warranty. Obviously your warranty means absolutely nothing. I feel quite irritated that i was provided false information from the beginning regarding your company. I will never use bdry again and will also recommend to anyone else i know to stay far away from the bdry name as you do not stand behind your work/affiliations.

Yes I would recommend this company for waterproofing basement. My basement has been completely dry from all storms.

Responded to my call about a leak and our warranty. Will update after they inspect.

System failed first test - now they won’t come out to fix issues. Lied about coming today.

b-dry messed up plumbing in my basement. would not settle my claim. avoid this company.