Back in 1985, SunTrust was founded as a banking solution for the southeast U.S. In just over thirty years, SunTrust has grown to include nearly 1,500 physical branches and 2,243 compatible ATM's. The SunTrust Plaza headquarters are located in Atlanta, Georgia and is made up of over $190 billion in assets. The current Chairman and CEO is William H. Rogers, Jr. and the bank employs over 26,000 people.

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The Good

Banking solutions
Checking accounts
Retirement options

Banking Solutions

SunTrust is a financial platform that provides a number of banking solutions including: personal checking, mortgage management, credit cards and consumer loans, investments and retirement, wealth management, and commercial and corporate services. Whatever the financial situation, SunTrust likely has a solution.

Checking Accounts

SunTrust offers personal checking accounts that are designed to help manage money on the individual's terms. There are no-fee features and account options that make it simple and straightforward when it comes to controlling finances. All checking accounts feature: online banking with Bill Pay, mobile banking, access to over 2,100 ATMs and 1,300 branches, debit card, and cash card cash back rewards. There are four different accounts to choose from which include the following:

Balanced Banking: manage money and protect finances by limiting potential for overdrafts. ($12 monthly maintenance fee)
Essential Checking: gain control over your money as you take the first steps toward financial confidence. ($7 monthly maintenance fee)
Select Checking: helps keep you on the path to financial confidence and well-being with enhanced benefits. ($15 monthly maintenance fee)
Signature Advantage: take advantage of SunTrust's premium checking account that offers exclusive benefits. ($25 monthly maintenance fee)

SunTrust provides a number of loan and lines of credit options to their customers. While there will be requirements that are necessary to meet in order to qualify, SunTrust does diligently try to make financial situations work. These lending and credit options include:

Credit card
Education Loans
Unsecured Home Improvement Loan
Marine and Boat Loans
CD and Savings-Secured Loans
LightStream Loans
Home Mortgages
Physician Loans and Lines of Credit
Motorhome and RV Loans
Personal Lines of Credit
Home Equity Line of Credit
Home Improvement Loans
Motorcycle Loans

Retirement Options

Those interested in pursuing retirement options can do so by contacting dedicated SunTrust advisors. These advisors will be able to help with individual retirement accounts, 401(k) Rollovers, and retirement investment planning. Depending on the financial background and situation, the SunTrust advisors will be able to help satisfy retirement planning needs.

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The Bad

Monthly maintenance fee
Incentive

Monthly Maintenance Fee

All checking accounts require a monthly maintenance fee. The fees vary in cost ($12-$25) depending on which checking account a person decides to utilize. While these fees can be avoided each month, there are restrictions that need to be met in order to keep it from being charged. These restrictions include:

minimum daily balances
Status as a student
Direct deposit requirements
Loan statuses

Incentive

As an incentive to avoid monthly costs or other fees, SunTrust requires their customers to open other accounts or borrow money through one of their loan options. This essentially forces customers into conducting further business with them just to avoid a monthly fee.

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The Bottom Line

SunTrust is an option individuals should look into if they live within the platform's service area. If this is the case, there are a number of quality banking and financial services available. Those that use SunTrust for their financial and/or banking needs can expect the following from the platform:

Multiple checking and savings account options
Loans and credit solutions available
Monthly fees for various accounts
Retirement solutions

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User Reviews

Star Rating

3.2

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10 Reviews

Review Breakdown

5 grade

40%

4 grade

10%

3 grade

10%

2 grade

10%

1 grade

30%

Sentiment Criteria

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Samiya Moreno Tallahassee, FL

SunTrust has probably the worst customer service! Their policies in place puts their customers at a disadvantage and also can be viewed as inconsiderate. Their online banking is always undergoing maintenance.

5 years ago

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Jim Pare

The bankofficers are no more than scam artists, like going to a used car lot

6 years ago

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John

Poor customer service, walk in no one says as word

6 years ago