US Bank


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7 User Reviews

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Headquartered in Minneapolis, US Bank has been in operation since July 13, 1863. They are a consumer and commercial banking business with total assets of $403 Billion. There are over 3,000 bank offices and 5,000 ATM’s across the nation. The financial services institution provides solutions at the personal banking level as well as banking solution for small businesses, commercial organizations and governments. The Minneapolis-based company was the nation’s fifth-largest bank by deposits as of December 2013. According to Glassdoor reviews, 89 percent of US Bank employees approve of their CEO Richard K.  

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The Good

  • Great services
  • Online banking
  • Educational expenses

Great Services

Wells Fargo Bank provide services for checking, savings, CD and Credit card accounts. They also give out loans for mortgages, automobiles, boat, RV, and to refinance. Provide investment opportunities according to your goals. Give opportunities to a financial consultant for those that want to invest 1,000 or more. They are active in helping the community and have total assets of $403 billion dollars. They provide services to consumers, small businesses, commercial and government agencies. Services provided are:

  • banking with 6 different checking, 6 different savings, CDs, as well as student banking
  • investments with insurance, IRAs and retirement services, 529 plan for childrens college, and retirement plan.
  • mortgages, home loans, and refinance
  • financial services like online and mobile banking, credit cards and prepaid cards

Online Banking

To meet the needs of today's customer, US Bank has a spread of services it offers. Services provided by US Bank include:

  • Online banking
  • Mobile banking
  • Mobile wallet

US Bank's mobile app allows customers to take advantage of several features including:

  • Deposit checks
  • Pay bills
  • Transfer card balances

For parents who want to ensure the financial needs of their children are met, US Bank also has college savings plans. US Bank customers can choose from:

  • 529 College Savings Plans
  • Coverdell Education Savings Accounts
  • Custodial Savings Accounts (UGMA/UTMA)

Educational Expenses

US Bank's options are also designed to cover educational expenses of adults who want to return back to school to finish a degree or pursue post-graduate studies. Customers will be able to use potentially tax-efficient options in their educational journey.

They also have good availability with 3,000 bank offices and 5,000 ATM's across the nation.

Customers who choose US Bank will also have an opportunity to use US Bank's other services as well including:

  • Credit cards
  • Prepaid cards
  • Mortgage and refinance
  • Loans and lines of credit
  • Investing and wealth management

The Bad

  • Lack of transparency
  • Expensive checking accounts
  • Maintenance fee

Lack of Transparency

For customers who prefer to choose a bank based on information available online, they may be frustrated by the amount of effort it takes to find detailed information for services like personal checking accounts. Customers will most likely have to call US Bank to request more information since details such as minimum required deposits to open a checking account is not available online.

There are banking fee's for 6 different checking accounts that you can choose meet your needs. Some examples are:

  • Opening fee of $25
  • Maintenance fee depends on the account.

Expensive Checking Accounts

For easy and silver checking accounts they are $6.95 with online statements or $8.95 with paper statements, Gold checking is 10.95 or 12.95, platinum checking is 17.95 or 19.95, and premium checking 10.95 or 12.95. All of these fees will be waived if you meet requirement set by bank

  • Overdraft  and returned items $36 fee
  • Other common fees

Maintenance Fee

For the six different savings account they have four out of six with a .01% interest rate. There is either a $4 or $10 monthly maintenance fee on three accounts. Despite their rapid growth as a company they have only been in business since 1990.

The Bottom Line

U.S. Bank Corp has shown they are constantly growing. They provide services to consumers, small business, or commercial company.  Provide multiple ways to interact with the company via social media.

US Bank has much to offer customers with its wide range of financial services. Customers are free to bank online or use US Bank's mobile app to deposit a check. Customers can also save for college and find ways to finance their journey in receiving a higher education.

Our recommendation: If you're in rush, choose another bank whose signup information is more readily available. If you have time when choosing who to bank with, consider US Bank. It is the fifth-largest bank in the nation after all.

User Reviews


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December 6th, 2017 American Fork, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I used US Bank as my small business bank. I really enjoyed their low prices for my small business. They had lots of rewards and they have lots of bank locations where I live.



Troy Gundersen

December 5th, 2017 American Fork, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

US Bank has been my go-to bank for business accounts. They have the services that have helped me keep my business moving. The only drawback for me is that they don't have enough branches. I have to drive 15 minutes to get to the closest one. I know, it's a first world problem.



Hayley Lambdin

November 6th, 2017 Orem, UT

I deposit my rent checks at this bank for my landlord and the customer service is always really great and I am in and out fast.



Gary Mayer

November 5th, 2017 South Jordan, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Have financed my autos in the past and have been very happy with the customer service I have received from them. First rate



Bonnie Slocum

October 26th, 2017 Layton, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

We banked with US Bank for over ten years when we lived in Idaho. They were really awful to work with whenever we had a bank related problem. They were never helpful and always got moody when it came to pleasing the customer. They would always refer back to the company policy and say that they couldn't do anything to change it. They would stick giant fees on the account when the slightest degree of lapse occurred on the account.



Aubrey Rentschler

June 11th, 2017 Salt Lake City, UT

Their in-store customer service was good, but the wait time on the phone was always long.



Ryan Hancock

June 6th, 2017 San Francisco, CA

I have a small business account at US Bank and I needed to get some checks. It was real difficult to get anyone in the branch to wait on me and then they ended pushing me off to another person. I will be taking my business elsewhere.