SunTrust Logo
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10 User Reviews

3.9

Overall Score

LAST UPDATED: August 28th, 2021
Back in 1985, SunTrust was founded as a banking solution for the southeast U.S. In just over thirty years, SunTrust has grown to include nearly 1,500 physical branches and 2,243 compatible ATM's. The SunTrust Plaza headquarters are located in Atlanta, Georgia and is made up of over $190 billion in assets. The current Chairman and CEO is William H. Rogers, Jr. and the bank employs over 26,000 people.  

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The Good

  • Banking solutions
  • Checking accounts
  • Retirement options

Banking Solutions

SunTrust is a financial platform that provides a number of banking solutions including: personal checking, mortgage management, credit cards and consumer loans, investments and retirement, wealth management, and commercial and corporate services. Whatever the financial situation, SunTrust likely has a solution.

Checking Accounts

SunTrust offers personal checking accounts that are designed to help manage money on the individual's terms. There are no-fee features and account options that make it simple and straightforward when it comes to controlling finances. All checking accounts feature: online banking with Bill Pay, mobile banking, access to over 2,100 ATMs and 1,300 branches, debit card, and cash card cash back rewards. There are four different accounts to choose from which include the following:
  • Balanced Banking: manage money and protect finances by limiting potential for overdrafts. ($12 monthly maintenance fee)
  • Essential Checking: gain control over your money as you take the first steps toward financial confidence. ($7 monthly maintenance fee)
  • Select Checking: helps keep you on the path to financial confidence and well-being with enhanced benefits. ($15 monthly maintenance fee)
  • Signature Advantage: take advantage of SunTrust's premium checking account that offers exclusive benefits. ($25 monthly maintenance fee)
SunTrust provides a number of loan and lines of credit options to their customers. While there will be requirements that are necessary to meet in order to qualify, SunTrust does diligently try to make financial situations work. These lending and credit options include:
  • Credit card
  • Education Loans
  • Unsecured Home Improvement Loan
  • Marine and Boat Loans
  • CD and Savings-Secured Loans
  • LightStream Loans
  • Home Mortgages
  • Physician Loans and Lines of Credit
  • Motorhome and RV Loans
  • Personal Lines of Credit
  • Home Equity Line of Credit
  • Home Improvement Loans
  • Motorcycle Loans

Retirement Options

Those interested in pursuing retirement options can do so by contacting dedicated SunTrust advisors. These advisors will be able to help with individual retirement accounts, 401(k) Rollovers, and retirement investment planning. Depending on the financial background and situation, the SunTrust advisors will be able to help satisfy retirement planning needs.
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The Bad

  • Monthly maintenance fee
  • Incentive

Monthly Maintenance Fee

All checking accounts require a monthly maintenance fee. The fees vary in cost ($12-$25) depending on which checking account a person decides to utilize. While these fees can be avoided each month, there are restrictions that need to be met in order to keep it from being charged. These restrictions include:
  • minimum daily balances
  • Status as a student
  • Direct deposit requirements
  • Loan statuses

Incentive

As an incentive to avoid monthly costs or other fees, SunTrust requires their customers to open other accounts or borrow money through one of their loan options. This essentially forces customers into conducting further business with them just to avoid a monthly fee.
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The Bottom Line

SunTrust is an option individuals should look into if they live within the platform's service area. If this is the case, there are a number of quality banking and financial services available. Those that use SunTrust for their financial and/or banking needs can expect the following from the platform:
  1. Multiple checking and savings account options
  2. Loans and credit solutions available
  3. Monthly fees for various accounts
  4. Retirement solutions
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Star Rating

3.2

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10 Reviews

Review Breakdown

5 grade

40%

4 grade

10%

3 grade

10%

2 grade

10%

1 grade

30%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Sarah Mercival Tallahassee, FL

Coming to my university this is the bank that they use, I honestly thought this bank was for older people but Suntrust is honestly amazing. They are quick to alert me in case something is wrong and resolve problems is a quick manner.

2 years ago

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Natalia Correa MDTribe Tallahassee, FL

I had an account with Suntrust when I attended my university. It was super easy and helpful to handle my money with them. Their customer service was very helpful and always available.

2 years ago

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Ajanaee x San Antonio, TX

I have been banking with suntrust for some time now and I can honestly say their protocols are pretty outdated, For instance they don’t offer temporary debit cards to customers who either lost or got their old ones stolen while they await their new debit card in the mail . This is very unfortunate for customers.

11 months ago

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Kathy O'Neal

The only negative is that they're is no longer a full-time teller at the window and lines are always long. There is a significant waiting time if you go inside also.

4 years ago

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rose

rates and customer service were good. I've never had a problem with this company, but I do pay on time so that helps

4 years ago

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Samiya Moreno Tallahassee, FL

SunTrust has probably the worst customer service! Their policies in place puts their customers at a disadvantage and also can be viewed as inconsiderate. Their online banking is always undergoing maintenance.

2 years ago

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Cecil courtney

Very friendly and always helpful glad to see Mr Ed is working there

4 years ago

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Celia Hemphill

The staff is great, but sometimes the lines are long.

4 years ago

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Jim Pare

The bankofficers are no more than scam artists, like going to a used car lot

4 years ago

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John

Poor customer service, walk in no one says as word

4 years ago