Chase Bank Logo
star star star star star_half

5.8

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star_border

Mirna Hanna Tallahassee, FL

Great customer service! The banker actually explained the process and answered all the questions I had.

4 years ago

star star star star star

Jadon Barre Dallas, TX

It’s a good bank. My money is safe. It’s very reliable and the service is wonderful.

4 years ago

star star star star star

Cole Warnick Eagle Mountain, UT

I have two of their credit card. I love the user friendly simplicity of the app.

4 years ago

star star star star star

Tori smith Mesa, AZ

Chase is always so willing to help their customers with their powerful customer service!

4 years ago

star star star star star

Cecilia Reyes Pacoima, CA

Excellent Customer Service with all clients and also customers that would like to be clients.

4 years ago

star star star star star_border

C B Hyrum, UT

I've used chase bank for years and they have always done what they've said they would. Good customer service

4 years ago

star star star star star

Jack Gootkin

Always very servicable for me. explaning things i'm not familiar with showing me how to apply them.

5 years ago

star star star star star

James William Roberts

The provide me with the services I want and I have never had a problem with them.

5 years ago

star star star star star

Sadie Scoville Pleasant Grove, UT

Some people I know have Chase credit cards and they like the cash back that they get.

5 years ago

star star star star star

Marie Paoletti San Francisco, CA

Info is found for several years instead of 5 like wells fargo told me. Eat to use online

5 years ago

star star star star star

Jack Adams

Customer service above average.Always handles provides above average helps solve problems

5 years ago

star star star star_border star_border

Vincent Duncan

Never really had any issues. Don't often need to go into the bank. Could use an additional ATM on the other end of town.

5 years ago

star star star star star_border

Keith

Really haven't had that much to do with the bank, but all banks in general have lost their personal touch with people.

5 years ago

star star star star_border star_border

PHILIP A TUCKER

Ridiculous overdraft charges. They also process debits before deposits, even if they arrive simultaneously- which results in fees.

5 years ago

star star star star star_border

Miriam Delavan

In NJ they have real trouble with the drive thrus. All the ones around me are broken. So it is inconvenient.

5 years ago

star star star star star

Rose Donner

They are always willing to help me with any concerns, print out, notary, account info.

5 years ago

star star star star_border star_border

christopher

The bank side of Chase is good but their credit card side of the bank is intentionaly misleading and has poor customer service.

5 years ago

star star star star star

ThreeDogs Mama

Highly professional, pleasant people to speak with. Not just another foreign call center.

5 years ago

star star star star star

Jean Ayers

Never had any problems. Have been banking with them evwr since they took over from Fleet.

5 years ago

star star star star star

Anna

They are the best I have been with them forever and they always take care of my needs

5 years ago

star star star star star

ANDREW D MERRITT

THey are powerful in the market, yet they have always provided personal responses

5 years ago

star star star star star

Samantha Millville, UT

I do not bank with them, but use their credit cards and have had a great experience!

5 years ago

star star_border star_border star_border star_border

Natasha Salt Lake City, UT

I lost a lot of money because of fraud that they didn't protect me from, even though I had a protection set up to prevent that. Will never recommend them, or go back to them if it was my only choice.

6 years ago

star star_border star_border star_border star_border

Doyal Stewart Salt Lake City, UT

Used Chase briefly, I was not a big fan of all of their minimum requirements. I like my banking to be a lot more simple. I don't want to have to worry about extra fees for random things. I eventually just closed my account.

6 years ago

check_circle

Review Source

star star star star star_border

Uilani Eke Palo Alto, CA

Chase is great. I especially love how they deal with fraudulent charges. I appreciate that they give you a temp credit and then investigate.

5 years ago

check_circle

Review Source

star star star star star

Martha Sensiba Pinetop-Lakeside, AZ

My husband and I have been customers of Chase Bank for many years. We trust them and they give us good service.

5 years ago

star star star star star

Mike Liberty Hill, TX

I love chase bank. They have both my personal and business accounts. Would recommend them above anyone.

5 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Clemmie & Mandy Johnson San Jose, CA

I think Chase is a rip. Their fees are ridiculous. They charge too much and have no sense of customer service!!!

6 months ago

star star star star star

Victor David Sanchez San Jose, CA

excellent customer service, solves any issue right away

11 months ago

star star star star star

MBA Dallas, TX

ATMs are available near me. They keep them open while other banks remove them

1 year ago

star star star star star

Sarah Bosko Estes Park, CO

Professional. They offer a wide variety of services to businesses.

1 year ago

star star star star star_border

Karina Aguilar Managua, MN

chase bank has helped me through the years and has always provided excellent customer service

4 years ago

star star star star star

amy sullivan

easy to work with, they watch my credit and I feel protected against fraud.

5 years ago

star star star star star

Manuel Reyes

Because they always email me to let me know how my account is doing

5 years ago

star star star star star_border

Rickf

Easy to find locations and 24 hour service. Mortgage refinance was harder than some banks.

5 years ago

star star star star star

Duane Earl Mckean

Great bank been with them 20 plus years. Yes no ok great service

5 years ago

star star star star_border star_border

Marie Ries

Service is disappearing, no longer any drive throughs, no longer any notaries, not always an accessible ATM.

5 years ago

star star star star star_border

Patrick

Open later then any other bank, have physical locations all over, no bs fees like boa

5 years ago

star star star star star

Helen Hoch

Staff is excellent, ATMs are easy to use, website is user-friendly

5 years ago

star star star star star

Robert White

I've never had any problem with them and they have always been courteous!

5 years ago

star star star star star

Jill Nielsen

They have always been accommodating to me and help me with my home loan

5 years ago

star star star star star

Sheila Smith

Great service, reliability and was a great company to work for .

5 years ago

star star star star star

BeverleyLowe

Easy to use online banking app and likewise of handling ATM.

5 years ago

star star star star star

Rose Hatchett

They always stay on top of everything related to my service and accounts

5 years ago

star star star star star

Irene G Taylor

They don't charge me on necessary fees like Wells Fargo used to.

5 years ago

star star star star star

Jean DeNunzio

bank person who helped me with two problems knew just what to do

5 years ago

star star star star star

Iulia Nedelcu

The only bank I have and planning to have for a long time too

5 years ago

star star star star star_border

Damequa C

Love the bank, great customer service, they just don't offer a free checking account

5 years ago

star star star star star

Raz

Great customer services and assistance when you need them !!

5 years ago

star star star star star_border

Rick Kober

lots of banks , however close branches close to me in or town. not convenient to get to for me now.

5 years ago