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A Fortune 500 company, Capital One is a bank with most of its branches in the District of Columbia, Texas, Louisiana, Maryland, New York, New Jersey and Virginia. Since 1988, Capital One offers financial products to its customers to meet their personal, small business and commercial needs. The Virginia-based bank’s services include credit cards, home loans and savings accounts. Capital One has made a commitment to enhance the well-being of individuals and families in their local communities. Its consistent growth may be attributed to the fact that it has had the same CEO at its helm, Richard Fairbank, an American businessman who founded Capital One.
Capital One Bank has 1,000 locations, more than 12,500 ATMs, online (wellsfargo.com), and mobile devices. Wells Fargo is across the nation and consumers can go online to find the nearest location or ATM in seconds. If there are other questions one can contact customer service anytime, 7 days a week.
As one of the nation's top 10 largest banks based on deposits, Capital One's total assets are $298.3 billion. Founded in 1988 they have provided services for 27 years to meet customer needs with:
They are a eastern U.S. bank with 1,000 branches.
Capital One has a spread of services to meet financial needs such as:
This company also offers a savings and checking account with:
Customers in search of needed funds will also have access to student loans and auto loans. Through Capital One, customers will also have access to online banking, both types of IRAs and protection from fraud and identity theft. For parents planning for the higher education of their children, Capital One has a college savings plans for families to choose from:
If potential customers are worried about Capital One's ability to grow and invest in the community, the numbers say otherwise. Here are the different areas that have been affected by Capital One's community investment commitment and their values:
Capital One is mostly on online bank. For those that like to physically go to an office there are only 1,000 branches in New York, New Jersey, Texas, Louisiana, Maryland, Virginia, and the District of Columbia. This bank is great for residents in those states however for the other 43 states there is no accessibility to branches or ATM's.
There is a greater risk with using the world wide web to make all banking transactions but this company has had a couple reviews for contacting consumers immediately if fraud is suspected. But there are not as many locations where you can talk to a capital one representative in person. The only way to get human interaction would be through mobile or computer devices with Skype or FaceTime.
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Highest cash back rewards without type of outlet or product limitations. Great website and alerts.
Upfront on all charges, great customer service
Banking tools are useful but their APR is criminal. have been a loyal customer for almost 10 years, why has my APR never been offered to be reduced?
Regardless of perfect payment history they will never give a line of credit increase
I have been with the company since 1998. They have been on top of any issue I have encountered and have resolved the issue or issues very quickly.
My mom uses capital one and she really likes all the cash back that she gets.
Customer service helped me apply for a credit card and I love my Capital One credit card! Great perks and customer service.
I have used Capital One as a bank, used their credit cards, and I have also had a car loan with them. Every instance has been favorable and I am very pleased with their service, good value for the money, and trustworthiness.
Absolute best cashback program for business card users - can't beat a straight up 2% cash back on everything!
Kind of amateurish and flakey at times. Discontinued their merchant services, which I used for my small business; haven't rebuilt their local branch after hurricane Harvey damage, so there is not a convenient location; our personal bankers, which my husband and I interacted with on multiple occasions, over a period of several years, for multiple personal and business accounts and transactions, simply disappeared after Harvey with no explanation. No answers to emails, no notifications by snail mail, nothing. I could go on...
Service is good but actually, the services changed when it changed from Chevy Chase Bank was bought by Capital One. You used to get your balance whenever you made a deposit or withdrawal but now you have to ask. Just one of the things that I don't like.
Very good bank provides me with the information I need
In every aspect, they exhibit professionalism and courtesy
They are a good online bank and responsive when I have had questions.
I love this card for the fact that I can get 2% cash back.
I opened up a rewards card with them and I tend to always use this card whenever we go somewhere. They are great with customer service as well.
We went into their branch and they were super helpful and very family friendly (we had 3 kids 3 years old and younger). Their online and mobile app platforms are user friendly and intuitive as well.
We have a Capital One venture card and love it! Their trip eraser is easy to use and I love that we can use it for more than just airfare. The App is awesome and easy to use. We have had a great experience with Capital One!
Wish they had the rewards other companies have. I am closing our account as there are no incentives to keep a card open with them.
Hard to work with when you run into a problem.
have their credit card and am very happy with their service. I have not had this card long, but so far their customer service is first class.
I have the Venture One credit card and I love it. The app is really easy to use and the way that the travel miles are applied to your statement is really easy.
I love the Double Rewards. Great options for redeeming points as well!
I've had a capital one card for about a year now and I absolutely love it. The app that works with the card is amazing, after I use the card it alerts me immediately so i know exactly how much i spend. It's very easy to keep track of purchases and making payments. I've never had a problem with this card.
Capital One is the best bank in the USA. The following is just a few of the things Capital One does that sets them apart from other banks in the USA: 1. You can withdraw money from their ATM's in $10 increments. 2. I'm not perfect and I have been late many times with my credit card payment and they have reversed the late fee EVERY SINGLE TIME over a 3 year period. Of course, this is just my experience and it may be different for others, but in comparison to some banks, like Barclays, for example, who ALWAYS refuses to reverse any late no matter what , Capital One actually cares about their customers. 3. Capital One credit card customer service is 24/7 live chat and is always accessible. What's in your wallet?