Capital One Logo
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51 User Reviews

7.0

Overall Score

LAST UPDATED: April 17th, 2021

A Fortune 500 company, Capital One is a bank with most of its branches in the District of Columbia, Texas, Louisiana, Maryland, New York, New Jersey and Virginia. Since 1988, Capital One offers financial products to its customers to meet their personal, small business and commercial needs. The Virginia-based bank’s services include credit cards, home loans and savings accounts. Capital One has made a commitment to enhance the well-being of individuals and families in their local communities. Its consistent growth may be attributed to the fact that it has had the same CEO at its helm, Richard Fairbank, an American businessman who founded Capital One.  

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The Good

  • Locations
  • Great services
  • Loan options

Locations

Capital One Bank has 1,000 locations, more than 12,500 ATMs, online (wellsfargo.com), and mobile devices. Wells Fargo is across the nation and consumers can go online to find the nearest location or ATM in seconds. If there are other questions one can contact customer service anytime, 7 days a week. As one of the nation's top 10 largest banks based on deposits, Capital One's total assets are $298.3 billion. Founded in 1988 they have provided services for 27 years to meet customer needs with:
  • banking for checking, saving, CDs, kids savings
  • loans for mortgages, home equity, automobiles
  • investments is used through ShareBuilder which is an online brokerage built for user-friendly investing. type of investments include:
    • 1) Individual, 2) Joint, 3) Custodial, 4) Traditional IRA, 5) Roth IRA, and 6) Education savings account
  • consumer and commercial finance services
They are a eastern U.S. bank with 1,000 branches.

Great Services

Capital One has a spread of services to meet financial needs such as:
  • Personal checking accounts
  • Business checking
  • Savings accounts
  • CDs
  • Debit cards
  • Credit cards
This company also offers a savings and checking account with:
  • no fees or service charges
  • There is no minimum balance required to open a 360 savings
  • The interest on account is accrued daily, compounded monthly and credited to your available balance at the end of each month
  • For a checking account, everything is done online and requires no paper
  • The overdraft fee for checking is $0.03 daily
  • have a way to pay without writing a check or consumer may order a checkbook free the first time then 50 checks for $5

Loan Options

Customers in search of needed funds will also have access to student loans and auto loans. Through Capital One, customers will also have access to online banking, both types of IRAs and protection from fraud and identity theft. For parents planning for the higher education of their children, Capital One has a college savings plans for families to choose from:
  • 529 plans
  • Coverdell Education Savings Accounts

Community Investment

If potential customers are worried about Capital One's ability to grow and invest in the community, the numbers say otherwise. Here are the different areas that have been affected by Capital One's community investment commitment and their values:
  • Home mortgages and home equity lending, $28.5 billion
  • Small business and small farm lending, $22.5 billion
  • Affordable housing development and commercial revitalization, $25 billion
  • Consumer lending, $104 billion
  • Grants to support critical community services, $450 million
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The Bad

  • Online bank
  • Higher risks

Online Bank

Capital One is mostly on online bank. For those that like to physically go to an office there are only 1,000 branches in New York, New Jersey, Texas, Louisiana, Maryland, Virginia, and the District of Columbia. This bank is great for residents in those states however for the other 43 states there is no accessibility to branches or ATM's.

Higher Risk

There is a greater risk with using the world wide web to make all banking transactions but this company has had a couple reviews for contacting consumers immediately if fraud is suspected. But there are not as many locations where you can talk to a capital one representative in person. The only way to get human interaction would be through mobile or computer devices with Skype or FaceTime.
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The Bottom Line

Capital one is located on the eastern side of the U.S. and have 1,000 branches available. They offer banking for personal, small businesses, and commercial industries. Their focus on creating online banking allows them to decrease fees for checking and saving accounts and eliminating paper for the most part. Great to use if savvy with mobile devices and computers and don't need interaction with capital one employee's. Customers who choose Capital One will have the confidence that they have chosen the financial services of a Fortune 500 company. The Virginia-based company has a wide range of services including personal checking accounts, savings accounts, credit cards and debit cards. Our recommendation: Although it's a relatively new bank, Capital One deserves your consideration when picking a financial organization to bank with.
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Star Rating

4.2

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51 Reviews

Review Breakdown

5 grade

59%

4 grade

20%

3 grade

10%

2 grade

8%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Stephen Veal Houston, TX

Capital One is the best bank in the USA. The following is just a few of the things Capital One does that sets them apart from other banks in the USA: 1. You can withdraw money from their ATM's in $10 increments. 2. I'm not perfect and I have been late many times with my credit card payment and they have reversed the late fee EVERY SINGLE TIME over a 3 year period. Of course, this is just my experience and it may be different for others, but in comparison to some banks, like Barclays, for example, who ALWAYS refuses to reverse any late no matter what , Capital One actually cares about their customers. 3. Capital One credit card customer service is 24/7 live chat and is always accessible. What's in your wallet?

4 years ago

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Meekie Seattle, WA

I opened an account and out of the blue one day my debit card didn’t work. I didn’t find out about it until I was in line at the grocery store. I gave them a call and they said that my expiration date was different in the system. Mind you, I had used this card numerous times and it the expiration date in the system just changes without any notification. They overnighted a new card. I have other products with Capital One and they are great but this experience was pretty strange.

7 months ago

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Lethia Johnson Tallahassee, FL

My husband and I recently got married, and we use one of Capital One's Money Marketing account. It has been great to keep our saving in, because getting 1.7% back on your money may not seem like a lot, but it really in! We made over $400 last year, just from the interest! You will enjoy the easiness of using Capital One for banking and their credit cards.

1 year ago

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Thomas Hullinger Pleasant Grove, UT

I use Capital One for my credit cards and they have been great. They have the best rewards programs in the industry and great rates. Capital One also has banking capabilities that offer me everything I need in a bank. I like their accounts that pay a little more interest than other banks on deposits. I have used them for their auto loans and they are easy to use and easy to refinance if needed. They have so many options, I can find one that is right for me.

3 years ago

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JDWain Tallahassee, FL

I use Capital One's money market account and it is a great place to park your savings for easy access and a decent interest rate on your emergency funds. much better than getting .1% at my local bank. Great customer service when i have questions

1 year ago

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Eddie Rios Ogden, UT

Capital One banking is top notch. They offer great rates with sensible options to manage direct deposits, transfers, and all other banking needs. Low fees make it attractive and economical to use. I appreciate the number of branches everywhere, makes getting ATM withdrawals hassle free.

1 year ago

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Miguel Figueroa Provo, UT

They may not always have the highest limits bu they have some of the best cards by my book. They’re still a bank trying to make money, and that’s probably not gonna change anytime soon, but they are the most upfront honest bank I’ve ever dealt with.

2 years ago

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Pete Centerville, UT

I've had a capital one card for about a year now and I absolutely love it. The app that works with the card is amazing, after I use the card it alerts me immediately so i know exactly how much i spend. It's very easy to keep track of purchases and making payments. I've never had a problem with this card.

4 years ago

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rcb15D Tallahassee, FL

I make payments through Capital One online banking and it is so easy! I really appreciate how their app has most, if not all the information you need. No need for the bank to put limitations or lack flexibility with payments. That is why I highly recommend Capital One.

1 year ago

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Yisha Gu Downers Grove, IL

We had Capital One online bank account for years. Its checking and savings accounts earn solid rates and don’t charge monthly fees. Excellent savings and short-term CD options.

1 year ago

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Angelina Hamilton Gulfport, MS

Have been using this back for a couple of months now. I do like the tap to pay feature they have with their account card. However, if you mobile deposit a check it takes longer than I would like. My other bank is automatic but this one take like three or more days to hit.

1 year ago

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Tiffany Phoenix, AZ

We have a Capital One venture card and love it! Their trip eraser is easy to use and I love that we can use it for more than just airfare. The App is awesome and easy to use. We have had a great experience with Capital One!

3 years ago

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OwenE. Hattiesburg, MS

The service I have had since being a Capital One customer has been great. All of the associates I have spoken with have been extremely kind and willing to help with whatever situation I come in.

1 year ago

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Hownowbrowncow Hattiesburg, MS

There are many different Card colors/patterns and the online app is really easy to use while keeping you informed about everything you need to know all on one screen.

1 year ago

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Nicole Sohm Tremonton, UT

I have the Chase Capital one credit card! We had thousands of dollars stollen from us and chase take care of us so quickly and refunded us all the money!

1 year ago

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Lisa Hrycyk Cape Coral, FL

Excellent. Their website & app is really easy to use. They gave me a chance to increase my credit score by giving me a credit card when my credit score was low.

1 year ago

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Nishita McLean, VA

Walked into this bank and did not have to scout for any other. Reliable, easy to work with. I wish the checkbooks were free, paid $25 for it but other than that great bank to be associated with.

3 years ago

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Lauren Millar

Kind of amateurish and flakey at times. Discontinued their merchant services, which I used for my small business; haven't rebuilt their local branch after hurricane Harvey damage, so there is not a convenient location; our personal bankers, which my husband and I interacted with on multiple occasions, over a period of several years, for multiple personal and business accounts and transactions, simply disappeared after Harvey with no explanation. No answers to emails, no notifications by snail mail, nothing. I could go on...

3 years ago

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everett williams

Service is good but actually, the services changed when it changed from Chevy Chase Bank was bought by Capital One. You used to get your balance whenever you made a deposit or withdrawal but now you have to ask. Just one of the things that I don't like.

3 years ago

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Alyssa Rowlett, TX

We went into their branch and they were super helpful and very family friendly (we had 3 kids 3 years old and younger). Their online and mobile app platforms are user friendly and intuitive as well.

3 years ago

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Alex Murphy Reno, NV

I have the Venture One credit card and I love it. The app is really easy to use and the way that the travel miles are applied to your statement is really easy.

4 years ago

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Sarah Fairfax, VA

I've banked with them for years and think they have amazing customer service and really appreciate their products. Highly recommend them and they often have good introduction incentives.

3 years ago

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Tom Pleasant Grove, UT

I have used Capital One as a bank, used their credit cards, and I have also had a car loan with them. Every instance has been favorable and I am very pleased with their service, good value for the money, and trustworthiness.

3 years ago

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Trevene ,

I have been with this company since 2012 and I love them. They are willing to work with the customer and customer service is great.

1 year ago

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Anita pea Dallas, TX

Capital one was and awesome banking company until some stuff happened with my account and I had to leave. The customer service was good and would try to help but never really helped stuff.

1 year ago

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Lori Fletcher Saratoga Springs, UT

Love their mobile app! It's so user friendly showing all the information you'd need in a small amount of space without looking cluttered.

1 year ago

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Karen Young Louisville, KY

I have been with the company since 1998. They have been on top of any issue I have encountered and have resolved the issue or issues very quickly.

3 years ago

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A Craw Draper, UT

Customer service helped me apply for a credit card and I love my Capital One credit card! Great perks and customer service.

3 years ago

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Gary Mayer South Jordan, UT

have their credit card and am very happy with their service. I have not had this card long, but so far their customer service is first class.

4 years ago

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Jay Clemmons Cottontown, TN

Great Company. Stands by you and will be a partner in building credit for a lifetime. Great customer service.

1 year ago

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Michael Taylor Long Beach, MS

Good and friendly customer service. Easy to do business with. Have been a customer for several years.

1 year ago

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Eric Wilkinson Herriman, UT

I really like my Capitol One card. It offers great rewards and they are great to work with if you have an occasional late payment.

1 year ago

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Kimberly Bronson Idaho Falls, ID

Wish they had the rewards other companies have. I am closing our account as there are no incentives to keep a card open with them.

3 years ago

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Nathan Layton, UT

I opened up a rewards card with them and I tend to always use this card whenever we go somewhere. They are great with customer service as well.

3 years ago

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Sara Monrovia, IN

Terrible customer service. Would rather point out fine print on their paperwork then take care of the customer. Even if you are a long standing customer that makes their payments on time. Another money hungry corporation.

2 years ago

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Bruce Knipe

Highest cash back rewards without type of outlet or product limitations. Great website and alerts.

3 years ago

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CAROLE SCOVILLE Pleasant Grove, UT

Absolute best cashback program for business card users - can't beat a straight up 2% cash back on everything!

3 years ago

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Sarah lawson Managua, MN

I got capital ones silver credit card and the cashback has been phenomenal, best credit card yet!

1 year ago

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Cole Bailey Houston, TX

Bank has nice features on their mobile app, friendly customer support enjoyed spending time at the bank.

1 year ago

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Warrec Verona, PA

Banking tools are useful but their APR is criminal. have been a loyal customer for almost 10 years, why has my APR never been offered to be reduced?

3 years ago

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Jadon Barre Dallas, TX

I had bad experiences with this bank. I got my credit card scanned by a thief and I’m out $200. They just act like nothing happened.

1 year ago

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Jack Dean Norcross, GA

Not many local branches to get help with transactions. ATM fee was higher than others

1 year ago

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Courtney Mcmillan Canton, OH

Upfront on all charges, great customer service

3 years ago

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Daniel

Very good bank provides me with the information I need

3 years ago

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Mark Lawrence

In every aspect, they exhibit professionalism and courtesy

3 years ago

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Brandon Maughan Lehi, UT

I love the Double Rewards. Great options for redeeming points as well!

4 years ago

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Sadie Scoville Pleasant Grove, UT

My mom uses capital one and she really likes all the cash back that she gets.

3 years ago

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Jeri Basko Lebanon, ME

They are a good online bank and responsive when I have had questions.

3 years ago

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Steve Dilbeck Joshua, TX

Regardless of perfect payment history they will never give a line of credit increase

3 years ago

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Michael Ogden, UT

I love this card for the fact that I can get 2% cash back.

3 years ago