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BBVA Compass was founded in 1857 and has grown into a leading U.S. banking franchise with operations throughout the sunbelt region and ranks among the top 25 largest U.S. commercial banks based on deposit market share. BBVA Compass has nearly 690 branches and is small-business friendly. The BBVA Compass bank is a subsidiary of BBVA Compass Bancshares, Inc. In addition to servicing the U.S., it also reaches to China, France, Germany, Hong Kong, Italy, Japan, Singapore, Switzerland, Turkey and the U.K.
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BBVA Compass offers banking solutions for personal, small business, commercial, and global wealth needs. While the specific services for each of these types of clients may vary, all can expect to receive unparalleled service from BBVA Compass representatives.
For personal clientele, there are three different checking account options to choose from. While each vary in terms of exactly what is offered, there are a number of benefits enjoyed by all accounts. These benefits include: online banking, mobile banking, ATM banking, debit card, direct deposit, and safety and security on transactions. The checking account options are broken down as follows:
There are also a number of ways for BBVA Compass clients to save. When clients open a savings account, they can watch their money grow. There are a number of savings options that range from a simple savings account to a long-term nest egg for retirement. The three accounts include: Everyday Savings (a simple way to start saving), Money Market (maximize interest as the balance grows), and Certificates of Deposits (a simple and secure way to reach savings goals).
Lending options are available as well. BBVA Compass clients can take out: auto loans, home equity lines of credit, home equity loans, mortgage loans, and signature express loans. Each loan is guaranteed to be at a competitive fixed rate.
The BBVA Compass operation only exists in a select few states. If a client does not reside in one of these states, they will not be able to use BBVA Compass for their banking solutions. The only available states for service include:
A majority of the checking and savings accounts offered through BBVA Compass require a monthly service charge. These charge offsets monthly maintenance efforts conducted on behalf of the clients. There are ways and requirements that can be met to avoid these monthly maintenance fees. However, if these requirements are not met, the charge will be applied.
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Horrible bank ever. We had a credit line with them that ever used, but still we were paying $40.00 dollars per year to have it available, so we decided to close it down. We called customers service to take care of it and were told the account was closed. A year later we received another statement with a balance of $40 dollars because they said we never closed the account. We called back again and let them know so they said not to worry that we do not have to do anything else that they will waive the fee and close the account. We received a letter stating that the account was closed but they reported a missed payment to my husband's credit report! Now we are disputing it, what a hassle! Very unprofessional service, worse bank ever hands down!
Always helpful; website great - never been inside a branch
Great service, love the app, easy banking
Best bank I've ever had. Couldn't be happier!
BBVA Compass bank is a joke. I just open my account with them and I'm about ready to close it. I have never experienced a Customer Service that is as horrible as BBVA COMPASS BANK ever before. DO NOT BANK WITH THIS BANK. I GIVE THEM A ZERO FOR THERE PHONE CUSTOMER SERVICE. AFTER 1 HOUR OF ANSWERING QUESTIONS THEY JUST HUNG UP ON ME AND DIDN'T EVEN CALL BACK. IT SOUNDS LIKE 50 PEOPLE IN THE ROOM ALL TALKING AT ONCE. IF YOU DON'T BELIEVE ME GIVE IT A TRY. BE READY TO GET REALLY MAD AND FRUSTRATED.