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3.1

Overall Score

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Tamas kiss Davenport, FL

The worst bank I've dealt with. Random charge came out along with other charges. Overdrafted my account and inatead of helping out with the random fees they will hit you with more fees. Customer service is questionable at best. I do not recommend them at all. 0 stars is not an option.

5 years ago

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Jose Jacksonville, FL

This bank has issues with doing what they say they will do. It’s sick to see my business suffer because I was a victim of fraud. They treat me like I’m the criminal and hold all of my funds. Expect me to go into a branch that is 4 hours away. This is completely unprofessional and shows lack of compassion on the banks behalf

5 years ago

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RobertSamuelson

Whenever I've had an issue that required the assistance of a bank, they've helped me solve it, in a timely manner.

6 years ago

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Kimberly Bronson Idaho Falls, ID

We have our home loan through BB&T and have great communication and no problems whatsoever. I am very pleased.

6 years ago

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M New Holland, PA

After waiting 12 minutes in the drive thru because there were other cars in front of me they helped them all but I came up she said oh no we are closed I can’t help you. Customer service is terrible.

4 years ago

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Regina Bethlehem, PA

This bank is the worst of all banks. Late notifications and overdraft fees one minute my balance is 20 dollars I wake up and I'm in the negative I would bank here once my account is positive I closing my account

4 years ago

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Alyssa Jackson Fayetteville, NC

Bb&T customer service is absolutely rude as mess! Her name was Tameka an she talks when you talk an wants to argue an be rude. She is the reason I will be switching banks

2 years ago

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Vince Randall Mannington, WV

Whenever I call them about an issue I get ignored. I've made several attempts to get some service, but to no avail. I guess they don't like to listen to their customers.

5 years ago

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Agnes

Friendly Service and remembering you when entering the lobby.

6 years ago

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Roni Sumter, SC

At 13821 Lee Jackson Memorial Hwy Chantilly The tellers - ladies- are really rude an have bad customer service . They been working there for Years

5 years ago

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Tim Fullmer Oak Island, NC

The bank personnel are knowledgeable,helpful &frindly

6 years ago

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Robert Hall Pinehurst, NC

Great cusrtomer service and pleasant atmosphere.

6 years ago

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Erik Wilhide

Haven't had any real issues with them. The tellers are always nice and helpful

6 years ago

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Donn Carr

Customer Service - No hidden gotcha fees like BofA

6 years ago

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Ivette

Everytime I go to my bank the ATM is either down or something wrong with it.

6 years ago

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Vicki A Michaels

Bank is fine, but not close to my house.

6 years ago

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E B Covington, GA

They absolutely love to hit you with fees. I don't even give 1 star

5 years ago

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David Lahman Layton, UT

Horrible dissatisfaction with everything at this bank. They are thieves

5 years ago

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Leslie Fitzgerald

This bank has too many fees associated with their accounts.

6 years ago

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Edward & Mary Wilson

Too many fees, poorly presented statements

6 years ago