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MetLife

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6.6

Overall Score

Author: Kaitlyn Short

LAST UPDATED: December 30th, 2021

You want to choose a trusted company when you buy car insurance. MetLife has been in the insurance industry since 1868.

It also has earned high financial strength ratings from A.M. Best, Fitch Ratings, Moody's Investors Service, and Standard & Poor's. The combined experience and financial strength makes MetLife a good option for purchasing a car insurance policy.

MetLife's policies offer good coverage and discounts to safe drivers. MetLife is better known for its group benefits for employers, and it applies its specialization to auto insurance. You can find additional discounts if you get a quote through your employer or affinity group.

Read MetLife Auto Insurance Reviews

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The Good

  • High Financial Strength Ratings
  • Good Policy Features
  • Discounts
  • Additional Benefits

High Financial Strength Ratings

MetLife is a trusted insurance provider because of its many years of industry experience and its high financial strength ratings. These ratings are important because they indicate an insurer's ability to pay claims.

With insurance, you want to be sure that your insurer can meet its claims obligations when you need to file a claim. With high financial strength ratings, you can trust MetLife.

Good Policy Features

MetLife's auto insurance policies offer comprehensive and collision coverage. Complimentary identity theft protection is also included with MetLife auto insurance policies.

You can customize these policies with the following features:

  • New car replacement
  • Special parts replacement
  • Enhanced rental car damage coverage

Discounts

Like other companies, MetLife offers auto insurance discounts for safe driving. The longer you drive without needing to file a claim, the more discounts you become eligible for.

MetLife stands out from other companies with its group participation benefits. You can receive these if you get a quote through your employer or affinity group. You can keep the same coverage even if you retire or leave your current company, although this feature varies based on your policy's terms.

Additional Benefits

When you purchase an auto insurance product from MetLife, you benefit from personal customer service, payment options, and online account management. These features make it easier to plan your spending and update your auto policy whenever you need to.

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The Bad

  • Low Customer Review Count
  • Limited Online Quotes
  • Discounts May Not Be Available Everywhere

Low Customer Review Count

MetLife car insurance reviews are limited on BestCompany.com, so conclusions about customer satisfaction are not available. Fortunately, MetLife has received high ratings in reviews received.

Limited Online Quotes

MetLife's site offers you the option to get quotes online or over the phone. Even if you start the quote process online, you may end up needing to call MetLife directly for quotes. While inconvenient, especially compared to other sites, MetLife is a reputable insurance company.

Discounts May Not Be Available Everywhere

Some of MetLife's discounts aren't available in all states. Be sure to check with MetLife directly to get a better sense of what your auto insurance coverage options are in your area.

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The Bottom Line

While some information about MetLife policies and costs are not accessible online, the insurer is financially strong and has many years of experience in the insurance industry. Choosing MetLife , you'll benefit from online account management, discounts, and payment options.

If you get a quote through your employer or affinity group, MetLife offers additional discounts. We recommend working with MetLife to learn more about its offerings to see if it's a good fit for you.

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Star Rating

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4.4

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31 Reviews

Review Breakdown

5 grade

68%

4 grade

19%

3 grade

3%

2 grade

6%

1 grade

3%

Sentiment Criteria

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Quality

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Service

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Review Source

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Chelsi Day Ghiorzi Columbus, OH

As far as insurance goes, we had a positive experience with MetLife. We have had a number of different companies over the years. Recently, I accidentally hit my garage with my car and they were very helpful and the claims process was super smooth. I was really impressed and pleased with the service.

3 years ago

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Dave Simpson West Valley City, UT

MetLife was chosen as a partner with my company several years ago. As an employee I took advantage of that partnership and moved my insurance to MetLife. I have had no problems over the years with any of my insurance issues.

4 years ago

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Mhorne182 West Valley City, UT

We use MetLife for home and auto insurance. Prices are affordable. Have not had to file a claim so can’t speak to that. However, MetLife has easily the most affordable earthquake insurance I have seen.

5 years ago

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Nicole S. Pleasant Grove, UT

MetLife has been great for us. They have been the least expensive Auto/Home Insurance for our family. We have been with them for 4yrs.

6 years ago

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Luke Swierczynski Troy, MI

Cheap fast and easy through their online portal. Only reason I left them was due to them not servicing the new state I moved to.

3 years ago

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K.M. P. Charlotte, NC

They have been affordable & I am able to get all of my regular procedures covered so that I don't have to pay out of pocket most of the time.

3 years ago

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Frankie Cibolo, TX

I have had MetLife as my dental insurance carrier for the past 13 years. They offer one of the most comprehensive packages on the market today!

4 years ago

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Dan J. Sorrento, FL

Through my employer, I get payroll deductions and never have to worry about a lapse in coverage.

7 years ago

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Debbie Rashall Salt Lake City, UT

We have MetLife for our vehicle insurance. We recently totaled our truck and they were great to work with!

5 years ago

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Kilee Wagner Eagle Mountain, UT

Great policies for the price. Had our insurance through MetLife for a few years and never been disappointed.

5 years ago

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Mary Gunn

Excellent customer services with compatible rates. They do what the promises.

3 years ago

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Sue HArtman Deer Park, WI

Great. My car insurance. Never had a problem with any of my claims.

4 years ago

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Kamron LaVerkin, UT

The best company i have been with yet! Excellent customer service!

7 years ago

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Dorothea Grimes-Farrow Athens, GA

Excellent service. No issues with policies. Questions answered in a timely fashion.

4 years ago

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Dave_ Layton, UT

Met life is my current insurance provider. The coverage is good at a reasonable price.

4 years ago

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Ronald

They pay up when I need them for my claims.

7 years ago

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Tom Doty

Service response, trustworthy, honest, fast

7 years ago

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Kim Zuniga Las Vegas, NV

People actually answer the phone when you need to talk to someone.

3 years ago

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Dave Merritt Palm Desert, CA

Great company to use, very friendly, knowledgeable and helpful

3 years ago

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Taylor Siren Gilbert, AZ

MetLife covers you wherever you are so you can always have peace of mind.

6 years ago

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W. Cady Port Saint Lucie, FL

Good company with excellent service and insurance rates.

3 years ago