MetLife

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7 User Reviews

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MetLife is one of the leading global insurance providers, with more than 90 million customers worldwide. The company holds leading market positions throughout the United States, Latin America, Japan, Europe, the Middle East and Asia.With MetLife, clients can expect to receive quality insurance coverage that is handled in an effective manner. Their coverage spans across the country and helps millions of drivers stay safe on the road. Even though there are a number of beneficial features and services included in MetLife's policies, there are concerns that need to be analyzed prior to making a decision.

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MetLife Logo MetLife

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Insufficient
Reviews

7 User Reviews

The Good

  • Service coverage
  • File/track claims
  • Coverage features
  • Discounts
  • Price range

Service Coverage

Nationally, MetLife covers all 50 states.

File/Track Claims

For convenience, there are a few options for filing a claim. Customers can go to MetLife's website and file a claim through the Internet, or they can call one of the agents and file a claim over the phone. Customers can also submit a claim through MetLife's mobile app for Apple or Android. Customers can also track the status of their claims through MetLife's online service.

Coverage Features

  • Liability
  • Collision
  • Comprehensive
  • PIP
  • Rental
  • Uninsured
  • Underinsured
  • New car replacement
  • Major parts replacement
  • Glass repairs
  • Towing and labor
  • Roadside
  • Legal defense
  • Lease/loan gap

Discounts

MetLife offers discounts for the following:

  • Deductible saving benefit
  • Defensive driver
  • 12% superior driver or 20% metrewards
  • Multi-policy
  • Good student

Price Range

On average, a MetLife auto insurance policy costs $95.50 per month.

The Bad

  • User complaints

User Complaints

Current MetLife customers have reported poor experiences with this insurance company. Out of 39 policy holders polled, 33 of those left a one-star rating, while three gave a five-star rating. The three remaining people each left a one-star rating. The main complaint appears to be a lack of helpful communication. Reviewers state that they either can't get a response or when they do hear back, the form letters are filled with company biased jargon that basically is double-talk. Many of the complaints stem from claims handling, such as payments that are not for the full amount.

The Bottom Line

Metlife provides many of the policy options required by many auto drivers, such as the uninsured or underinsured motorist, coverage for personal injury, collision/comprehensive, rental car assistance and emergency road side service. Discounts such as the defensive driver discount, multi-policy discounts as well as the good student discount help those with multiple cars and teenage drivers. Claims can be filed via the internet, the app, or over the phone with an agent. Both the benefits and disadvantages of the MetLife auto insurance platform should be analyzed when making a final decision.

User Reviews

4.3

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10

Dan J.

February 5th, 2018 Sorrento, FL DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Through my employer, I get payroll deductions and never have to worry about a lapse in coverage.

Helpful?

10

Ronald

January 22nd, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They pay up when I need them for my claims.

Helpful?

4

Sylvia Horner

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I had this insurance for over 10 years and when I put in one claim, they wanted to cancel me.

Helpful?

10

Tom Doty

January 9th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Service response, trustworthy, honest, fast

Helpful?

8

Chris Wootton

December 17th, 2017 Ogden, UT

They seem to be a good company they take car of their customers.

Helpful?

10

Kamron

December 8th, 2017 LaVerkin, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

The best company i have been with yet! Excellent customer service!

Helpful?

8

Hayley Lambdin

November 13th, 2017 Orem, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Metlife is great! Affordable car insurance and it covers all of our insurance needs with low premiums.

Helpful?