Name: Progressive Auto Insurance
Rating: 4.1

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Anna Hope Chicago, IL

I appreciate always being able to reach someone, a REAL person, when I have a question. My experience has been positive with the staff being knowledgeable and helpful and respectful. I also love that I can print my updated insurance card from my account online! Super convenient!

2 years ago

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Tammy Koch St Louis, MO

Only been their customer for a year or so, but so far so good. Their app makes reviewing my policy super easy. Providing proof of coverage is convenient with the app as well. I was with another company for years but switch to save money. I don't think I've heard from an agent yet, so no sales calls. But that also means no proactive customer service.

2 years ago Edited September 17, 2021

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Jeannine Watts Waycross, GA

Progressive has been my car insurance company for the past 10 years. I didnt have the greatest motor vehicle score in the beginning but it has improved over the years and my cost of insurance has went down. I am very happy with my car insurance with Progressive and will continue to be their customer for another ten years.

2 years ago

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Bob Means McKeesport, PA

I used progressive insurance for a few years. For a long time they provided the best rates for me and I did not have good credit. Any time I had to call to get paperwork or adjust limits or anything on my policy they were great. The only reason I left was I found a better local company.

2 years ago

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Roberta Profitt Marcus Hook, PA

I've been a customer for about 13 years. We had 6 cars on our policy when we started. We are down to 4. We have had a few accidents which totaled 3 cars, one not being at fault. Progressive took care of me, assured me things will be ok and they always ended up being ok. They are great.

2 years ago

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KimDugan Kailua, HI

My rates with Progressive have been great and even when I got in an accident a couple of years back, the customer service team was very compassionate and helpful while submitting my claim. They walked me through everything step-by-step and followed up to make sure that I understood the process. Their app needs a bit of work, as there are a lot of things that have to be accessed externally, but aside from that, I have had a very positive experience with them.

2 years ago

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Lan Gon San Antonio, TX

I've been with this company for almost 3 years prices have been going up everything's running smoothly again I haven't had a wreck or any tickets so haven't had to deal with them much but whenever I talk to him about changing or upping different things

2 years ago

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Brandon Griess Houston, TX

Didnt cover my electrical issue with car and nearly made me homeless vet and frontline worker in pandemic, warrantee had just expired from mileage, had car less than a year, cant prove another incidents time frame from start of service and more recently monthly payment was late by a few days and in that time they dropped coverage and threatened me in an email about no further service being afforded because of it. So they dont cover my claims, they expect money right away no late payment exceptions, and provide provide me with no customer care, no sense of being covered, and really just dont care about you, will be switching ASAP. They are cheapest insurance, and there is a reason, cheapest insurance draws in the people, and they do a good job keeping to providing bare minimum to stay at the top. You’ll get your moneys worth, and youll get coverage, but make one bad move (in pandemic especially) and you’ll feel the same way I do, abandoned and left to manage some other way without the coverage of the insurance you pay to be at peace of mind.

2 years ago

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Tee Kirky Norwalk, CA

I have been with Progressive for over 5 years, most insurance company's will try to avoid a payout but when my van was stolen and found totaled. Progressive came through and I didn't have to jump through hoops. Great company

2 years ago

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Heavensenthorse Clermont, FL

I have had progressive for 2 years now. Thankfully I haven't had to use them for anything but a towing reimbursement. But the local agent's customer service is super. I guess the review would be more for Bates Insurance Group, but since we have Progressive for all our car needs, I will give them a 5 star due to the customer service of BIG!

2 years ago

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Marissa Mitchell Hobbs, NM

Progressive has been an amazing car insurance company for the past 12 years! They have handled any and all claims as random as they have been, with ease and promptness! They give ideas of how to better utilize their services as well as being frank about their rates all by being professional. I wouldn’t use anyone else!

2 years ago

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Mike Cape Coral, FL

So far, there has not been another auto insurance company that has been able to even meet the rates that I get from Progressive for the last 6 years, and I shop for auto insurance every 6 months. The few times I have had to file claims they have always been prompt.

2 years ago

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Matthew Craven Martinsville, VA

I got Progressive after Geico would not give me a better rate after 22 years of service. Progressive was pretty economical for the first six months, that's when the trouble started. I paid the first policy period with a 6-month payment, so I followed by paying the renewal the same way. The rate went up a little over $100 due to some 'one-time' online purchase discount being removed. I still renewed. When I renewed this policy, I was in the process of buying a house in VA, I moved from NC, so the rate went up a little because of the move. I told them the address I was moving to and where the cars would be garaged. Well, a little over a month later, I got a notice from NC about one of my vehicles. I called Progressive, and when the agent found out I was living in VA, even though my billing address clearly showed I was, she said I needed to change my policy to a VA one. I told her I already changed the address information when I renewed. She said the previous agent only changed the billing address and kept my garaging location as my former NC address. She said I needed to speak to a VA insurance agent. I was transferred to such. I was advised I would need to cancel my current policy and take out a new one. Since I wanted my policy paid by the 6-month option, I was told my total I needed to pay was over $500 more than what I had already paid. I would be refunded the total I paid instead of it being applied to the change. So, I would have ended up paying well over $1400 when I paid just over $900 for my previous renewal. Needless to say, I checked around and Geico actually offered me a much better rate to go back with them. So after 8 months away, I guess I'm comfortable being back with Geico. Progressive played a good game to start with but they completely lost my faith when they bungled a simple address change and then sought to squeeze as much out of me as they could get knowing I was between a rock and a hard place. Flo is a no-go.

2 years ago

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Joshua Mahoney New York, NY

We have insurance through Progressive on both our vehicles and our home. We are satisfied with the rates we pay; fortunately, we have never had to make an insurance claim with them in the 5+ years we've held policies with them, so I can't review that element of their service.

2 years ago

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Candace Powers Port Richey, FL

Progressive is a fine company with very reasonable rates. They gave me an auto tracker to check my driving. I never realized before about my abruptness when breaking. I am glad that I had that little unit to help me drive better and lower my rates.

2 years ago

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Dawn Stoliker Madawaska, ME

Good company, good prices, but they messed up when signing us up. I signed us up, used my email, and pay all the bills. Husband was clueless, as I take care of bills. Progressive automatically put policy under his name, so I was unable to make any changes without his permission. I was very insulted, and it was very inconvenient. They could not fix it. They would have to cancel entire policy and give me a new policy, but by doing so, it flagged us as changing insurance in a short period of time, and the price would have been a couple hundred dollars more.

2 years ago

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Duffy Cypress, TX

This is the second year with this company. We signed up again because we are totally happy with it. Their response time is impressive. The solutions they apply work and are cost effective. Of, course, Progressive Auto Insurance is competitive or we would not be a customer. Regards, Jerald Vascoe

2 years ago

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murfday College Station, TX

I went years without having a claim. I have had a hail damage and accident claim within the past year. The ease of the process has been great! And they are generous, not stingy, with the payouts. I also love the roadside assistance option. It’s basically $10/ year for peace of mind. I have used it when my battery died or a tire blew out.

2 years ago

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Abby Ashby Provo, UT

K progressive is the BEST! Maybe I’m biased because my dad works there but he left other companies for their dishonesty and corruption. Now working for progressive he is so proud and loves their policies and honesty. He’s been there for over 10 years now and going strong :)

2 years ago

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Dalyn Bellingham Monument, CO

Rates are the consistently the best I can find and service has been great as well. We had an accident which the claims specialist coordinated the repairs all the way through. A few months later, we found that there were still lingering issues and they continued to be very reasonable about covering it and helping.

2 years ago

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Victoria Fayetteville, AR

This is my favorite insurance. When I was looking for an insurance, I did not know much about what I needed or how it would work and progressive explained everything to me very simple and made my plan just for me! I 100% recommend!

2 years ago

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Ashton Rogers Fayetteville, AR

Progressive has been my car insurance company for 3 years now and I have never had any issues with them. The customer service is great and I love the app because it is so user-friendly and modern. I was able to add my insurance cards to my Apple Wallet on my phone so that if I need to present them, they are easily accessible.

2 years ago

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Kent Logan, UT

I used Progressive for motorcycle insurance while I still rode. Their rates are good and the process for enrolling is straightforward, as is their periodic billing. Reminders came automatically and with plenty of advance notice when premiums were due.

2 years ago

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Jessica Smith Parker Logan, UT

I switched to Progressive last year and I am still so shocked with how much they saved me. I save almost $200 each month after I switched. It makes me sick that I went so long with American Family, I could have been saving so much money.

2 years ago

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Chelsea Bishop Las Vegas, NV

Progressive has been so easy to work with. I like their online portals, and it is easy to compare and contrast what you are spending on Auto insurance to what you could be spending if you move your policy around a little bit. They have good customer service as well!

2 years ago

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Mindy Smith Smithfield, UT

We have had progressive insurance on both of our vehicles for 9 years and nothing but good things to say about it. The 1 time I was in a rear-end accident, they were so efficient and helpful and we got everything squared away so fast. We always are getting rebates and discounts to so that is a plus!

2 years ago

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Lottielyn Schwenke Orlando, FL

I've had Progressive for a few years now and it's pretty great. Rates are reasonable and I'm able to renew every quarter without rates skyrocketing. The flat tire service is my favorite service covered through the app. We hit lots of nails so it's nice to have help.

3 years ago

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Jaiden Barney Seattle, WA

I’ve had Progressive for about 5 years, and I’ve loved it. They have good benefits and were the cheapest option for my husband and I when we combined accounts. They do tend to take a while to respond when a claim needs to be reported, which can be inconvenient. We also had a pretty high raise in our payments when a claim was filed for a rear ending (but that is pretty normal).

3 years ago

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FIXITART West Jordan, UT

Progressive saved me about $800 a year. You have to pay a full year to get the discounts but well worth it. Was not ready to have a driving monitor hooked to my vehicle. Was never informed we would have to participate in this monitoring activity. After 3 months we were able to remove the monitor and continue life as normal. My friend got a similar discount from another company and did not have to play the monitor game.

3 years ago

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Nicole Jones Sandy, UT

We've been with Progressive for many years and will continue to use them for years to come. We have multiple policies with them (auto and property) and have found their rates to be extremely affordable. And when we've found ourselves in need of filing a claim, the process has been simple and speedy.

3 years ago

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Angela Eagle Mountain, UT

I have had progressive auto insurance for over 15 years. For the most part progressive has been reliable, and easy to communicate/with with. However, their road side assistance I have not been impressed with. This past weekend our car broke down on the way home from a vacation four hours from our home. We immediately called progressive and asked them to send us a tow truck. We had to remain on the phone with them for an hour while they tried to locate our position and enter the information into the computer. It took them an hour to figure out how to do that, and another hour for the tow truck to get to us. It would have been much faster for us to just call the tow truck company on our own!

3 years ago

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GrandpaRod Lehi, UT

I used progressive for several years. It was a very cost effective company and I got what I paid for. They have lots of customer benefits and communicate frequently about ways in which they can help. I changed due to some personal reasons with an agent I know. I would recommend them as a basic, low cost service.

3 years ago

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Angelina Hamilton Gulfport, MS

Have used them for several years. Always have competitive rates. Great customer service. When I got into an accident they had me go to their collision center. They assessed the damages, had a rental ready for me there, and repaired it there. It was a one stop shop and made the experience so much better. Took the stress right out of the whole thing.

3 years ago

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Alex Danielson Riverton, UT

Overall great experience with Progressive. Unfortunately, I got in an accident and so the prices went up a little and I'm very cheap so I went with a cheaper insurance. I definitely appreciated their business and customer service!

3 years ago

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Ashley Pleasant Grove, UT

I had Progressive Auto Insurance when we lived in Las Vegas. I not only like all their commercials and advertising but I like their prices! You get a better rate based on your actual driving. I don't know many insurance companies that can promise if you drive safe, you can save more money.

4 years ago

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Reese Pleasant Grove, UT

I have had Progressive Auto Insurance in the past and I like the online access that they have and that it fits in my budget. When my car was in a wreck, it was easy to file a claim, they helped me out with a car rental while it was being fixed and made sure I was happy with the work.

4 years ago

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August Moulton Lehi, UT

I was not a customer, but I once dealt with the company when I was involved in an accident with a policy holder. The claim process and payout was fast and painless. The adjuster was easy to work with and I really enjoyed my experience with Progressive (as much as one can “enjoy” dealing with the aftermath of a car accident.)

4 years ago

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Fernando Delgado Tempe, AZ

I love how quick customer service is to help our issues. They have always been easy to work with. When ever we had problems with our vehicles their emergency roadside service was always their to help. Also insurance price is very competitive with other insurance company.

4 years ago

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Jami Schmieding Mesa, AZ

I am a current client with Progressive, their rates were the lowest I could find for my brand new car. The only complaint I have is when I was signing up and provided them with the coverage I wanted they messed up and I had to fix it a couple weeks after signing up. Overall though it has been pleasant

4 years ago

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Faith Barth Logan, UT

Ive been with progressive for a little over a year and have been pleased with their customer service and in the great issurance prices they offer! They were recommended to me by my sister and after doing further research comparing them to other companies I liked what I saw. No regrets.

4 years ago

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Tori Miller Draper, UT

We have used Progressive for our motorcycle insurance, and they are very easy and good to work with. They answer your questions and during the winter months when the motorcycles aren't in use, they put a hold which is easy and manageable to put them back on when they are going to be used again.

5 years ago

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Becky Rasmussen American Fork, UT

We typically shop auto rates every six months to ensure we're getting the best rate for our coverage needs. We insured our automotives with Progressive for a short period of time and the service and billing was fine, but they didn't maintain the most competitive rate, so we moved on. There was no hassle, or issues. I know their a good company, but I didn't have the kind of outstanding experience to keep me loyal long-term when there were more competitive options for our driving profiles.

5 years ago

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Anne Kimball Salt Lake City, UT

I had progressive as a young adult and really loved it because they gave my opportunities to lower my monthly rate. They gave me this little device to plug into my car to prove that I didn't drive a lot of miles or in a lot of traffic and would lower my rate if I had good driving habits! It was great for a poor college student!

5 years ago

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Rob Whipple Mesa, AZ

Their website is very clear and easy to use. When I'm in a hurry I can chat through their website and get things resolved quickly. If I need to call they are quick and responsive. I have been involved in a couple of accidents and they have been easy to work with.

5 years ago

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Chris Alonzo Gilbert, AZ

I was able to get my car insured at a price that was very affordable. The customer service reps were very helpful and answered all my questions. She also guaranteed my quote was one of the lowest available in my area. I loved The fact that I didnt feel like just another sale I felt important.

5 years ago Edited September 14, 2021

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Eric Daniels Gilbert, AZ

We have RV Insurance with Progressive and love it! They made the process painless and asked the right questions to get us exactly what we needed. The phone reps have always been helpful and any changes have been seemless. Grateful we can hit the highway without worry.

5 years ago

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Monai West Queen Creek, AZ

They were able to get me a policy within an hour. They had all the coverage I wanted and needed. They also had everything submitted to me via email which made things go a very fast. I was also able to pay through the app or online or over the phone. That was great.

5 years ago

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James Winnie Gilbert, AZ

I've had Progressive for over 10 years. Had great customer service and great results from everything we do. Have experienced everything with them including a major accident, traffic violations, change vehicles, add drivers, etc. For great service that doesn't break the bank, this is a great company.

5 years ago

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Carolee AhPing Heber, UT

I've had different insurance companies throughout the year and I'm very impressed with Progressive. I've had several accidents and each time their customer service has been amazing. They are very helpful and their pricing is very fair. I will stay with Progressive because they are so good to me.

5 years ago

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cabs_2022 Charlotte, NC

This review is regarding Progressive's Roadside assistance only. My experience otherwise has been great. I locked my keys out of my car. I was in an apartment complex on the job and knew no one there. I called Progressive around 7pm, they said I would have someone to my location within 45 minutes. I called an hour later and could not get a live person on the phone. I started texting the link they sent - no response. 2 hours later I figure out how to reach out to locksmith they called to service me with unlocking my car. They responded by text now 9:00 they are almost there, and it will be 30 minutes. At 10:00 I'm still texting, calling both the locksmith and Progressive with no response. Keep in mind, It's been dark outside since 8pm and I'm an open target, nowhere to go. I kept telling family and friends, no they say they will be here in 30 minutes. At 10:30 pm I gave up and had a friend come and use a coat hanger to unlock my car. at 11pm,as he lowered the coat hanger down my window, the locksmith pulls up. It was an old beat up red Ford Explorer, with two children in the back, in car seats with no clothes on. A lady gets out of the passenger seat, and the male driver (I'm assuming Dad) gets out and rushes over to my car. I looked up and said, don't bother, we've got it. And don't bill Progressive, because we did it ourselves. Ugghhh, They leave and I immediately get the first phone call of the night from Progressive. A lady with a foreign accent wants to know if the locksmith unlocked my car. She asked me twice, did the locksmith unlock your car? I proceeded to tell her the above, and that I got my car unlocked myself, and to please send me the survey for roadside assistance. I never got a survey. Had something happened to me, there would have been a lawsuit over the handling of this incident. It was evident the roadside assistance team, either didn't care or were just slacking on the job to make sure the customer was serviced in a timely matter. If you're gonna use Progressive's Roadside assistance, you should make sure you have a backup plan.

1 year ago