Freedom National

1.3

Overall Score

1 User Review

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Freedom National has provided auto insurance since 1999. Freedom National works to maintain a high-level of professionalism while providing quality insurance at a competitive price. They constantly refine their insurance solutions and products to keep their customers satisfied. The Freedom National platform comes with a number of beneficial product features and discounts to take advantage of. Additionally, Freedom National customers can manage their policy and payments online without ever having to pick up the phone.

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#39 Freedom National Logo Freedom National

1.3

Overall
Score

1 User Reviews

The Good

  • Online Management
  • Basic Auto Insurance Coverages
  • Discounts
  • Payment Options

Online Management

Customers have the ability to completely manage their auto insurance online through the Freedom National secure website. Each customer will have access to an online account that allows for them to: report a claim, get a quote, check specific terms of use per their individual policy, view their refund/cancellation policy, and bill pay. While agents are available, they will not be necessary to those who want to manage their policy online.

Basic Auto Insurance Coverages

With Freedom National, basic auto insurance coverage needs can be met. Depending on the individual situation of the driver, specific coverages may be required. For example, if vehicle has been financed, a specific type of insurance may be required as liability insurance will not be accepted. Basic auto insurance coverages available through Freedom National include: bodily injury liability, property damage liability, collision coverage, comprehensive coverage, uninsured motorist coverage, rental reimbursement coverage, and towing insurance. Costs for coverage will also vary on a number of individual factors.

Discounts

For those looking to save on auto insurance, there are ways to get discounted rates through Freedom National discount offers. Customers will need to qualify prior to the discount taking affect. Discounts available through Freedom National include: good driver, multi-car, renewal, prior insurance transfer, eft, paid in full, and roadside club/membership.

Payment Options

There are a number of ways to pay your insurance premium with Freedom National. Not only are there multiple channels to pay your bills, but there are various forms of accepted payment as well. Customers can pay online using a credit or debit card of online check, over the phone, through Western Union, auto-pay from your checking account or credit card, or by mail using a check or money order. Cash payment is accepted through a local MoneyGram or Western Union Location.

The Bad

  • Unknown Availability
  • Rates

State Availability

It is unclear exactly what states Freedom National operates in. While they are registered and headquartered out of California, it is unknown whether or not that is the only state they operate in or if their services are available nationwide. Prospective clients will need to contact a Freedom National representative to make sure services are available in their area.

Rates

Despite claiming to offer competitive rates, the monthly costs on average are a bit higher than other insurance providers. While exact premium costs will vary based on the individual driver, it is important to note that there may be cheaper options out there. Those considering Freedom National can obtain a free quote online to find out exactly how much the service will cost.

The Bottom Line

There are coverage types and discounts all Freedom National customers have access to. That being said, there may be costs and some unknowns associated with the Freedom National platform, possibly driving some prospective clients away. Those who find that Freedom National offers coverage in their state and at a competitive rate may benefit from the service.

User Reviews

1

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  • 0

    July 25th, 2017

    Horrible customer service!!!! Almost everytime I call Someone will answer and then hang up. I keep getting told that it's my mistake... No...some one will pick up I hear talking in the back ground then hear click. I can tell on my phone if the call dropped because of me..... also when I called back after getting hung up on someone answered and said really fast please hold... click. This is why I cancelled my policy and went with geico. They have outstanding customer service. They ask me if they can put me on hold and never ever hang up on me. They key to a good company is customer service. That's what makes a customers experience worth something. I also receive wrong information in the mail quite often. Then when I call to get it cleared up no one seems to want to take the blame. The subject always gets avoided and I never get an apology for the confusion.

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