Aquasana believes clean water and a healthy environment are the most important components to healthy living and overall well-being. The company’s focus is providing high quality water filtration products for every home. 

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The Good

  • Variety of Products
  • Accessible Customer Service

Variety of Products

Aquasana has a large inventory of products, which means that customers have a chance to select the water filters or softeners that are going to fit the unique needs of their homes. Aquasana has whole house water filters, water softeners, drinking water filters, shower filters, replacement filters, and foodservice water filters. Each of their filters and softeners have beneficial descriptions to help customers understand the products and there are estimated prices, which other companies often don’t disclose.

Accessible Customer Service

Aquasana ensures that customers have the information to get in touch with a customer service representative. At the bottom of each web page there is a phone number for customers to call, and there is also a button for customers to click to chat with an expert. This is displayed very clearly, so customers aren’t ever having troubles getting a hold of an Aquasana expert.

The Bad

  • Undisclosed Installation

Undisclosed Installation

Aquasana has a lot of products listed on their website, but no clear information on how to install these products. Installation is an important aspect of adding in water filters and/or softeners into homes or businesses, but without this information customers could find themselves confused or disappointed about installing their new products. Having a clear installation process would benefit both Aquasana and its customers. 

The Bottom Line

Aquasana is a company that has a lot of products to choose from. Their inventory is much larger than other companies, which gives customers more variety to choose from. They also have accessible customer service, which can help customers have a better experience. Aquasana does not clearly give out information on installing their products, which could be difficult especially if a customer has not installed water managements systems before. Aquasana is a good business to work with if you are familiar with water management systems and are looking for a large selection of products to choose from. 

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