Aquasana

• Variety of Products
• Accessible Customer Service

Variety of Products

Aquasana has a large inventory of products, which means that customers have a chance to select the water filters or softeners that are going to fit the unique needs of their homes. Aquasana has whole house water filters, water softeners, drinking water filters, shower filters, replacement filters, and foodservice water filters. Each of their filters and softeners have beneficial descriptions to help customers understand the products and there are estimated prices, which other companies often don’t disclose.

Accessible Customer Service

Aquasana ensures that customers have the information to get in touch with a customer service representative. At the bottom of each web page there is a phone number for customers to call, and there is also a button for customers to click to chat with an expert. This is displayed very clearly, so customers aren’t ever having troubles getting a hold of an Aquasana expert.

• Undisclosed Installation

Undisclosed Installation

Aquasana has a lot of products listed on their website, but no clear information on how to install these products. Installation is an important aspect of adding in water filters and/or softeners into homes or businesses, but without this information customers could find themselves confused or disappointed about installing their new products. Having a clear installation process would benefit both Aquasana and its customers.