Name: Safe Step
Rating: 4.0

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Joseph McDermott

I researched a lot of walk in tubs. I called and requested more information on the tub and installation process. A gentleman named John came to our house. He had all of the info we wanted. There was never any pressure for us to buy the tube. We decided to order our tub. They set up a delivery date and instead of being late they called and asked if they could bring it sooner. When it arrived, there were four gentlemen with it. They installed that tub in less than five hours. When they had finished you could not tell they were ever there. Our bathroom was as clean as whistle. They also were very professional and polite. Could not have asked fora better crew. When we first used it, we had a minor problem. I call them and they were right on it. The service man again was great. Fixed the problem in a few minutes and was gone. My wife and I are very pleased with tub and the company. We look forward to using it for years.

3 months ago

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carole abel

was curious to see if medicare can help with these tubs, i went on the safe step web site- not the "sponsored ad" but the actual company's web site just to feel out options and read into it, I wanted to have literature sent so i gave partial personal information- thought i was going to deal with one vendor, but within seconds, i was bombarded with phone calls, texts and emails- it was crazy !! i specifically wanted to avoid this, but i guess that is the downside of AI/ my cell provider or the company itself- i block, ignore and STOP these solicitations as best i can and still had messages left, people come to my door/leave pamphlets etc. Ahhh!! how can i contact the companies I CHOOSE exclusively without others intercepting my usage? BTW, I spoke with my doctors and insurance company about what DME qualifies and it may be possible for financial assistance but is it worth all the interference?

3 months ago

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Verified Customer

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Canzadie L. Johnson Windsor, CA

The tub is fantastic! My client who has Celluitis has shown remarked improvements. Edema is totally under control due to circulation of air and water jets, Overall health is improved.The tub keeps him safe and more confident when getting in and out. Baths are now going for a Spa! Makes it more fun and he loves his special time.

6 years ago

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Tammy Schulke

Our tub leaked from the beginning. A constant chronic problem. It was a brand new tub and 2 payments in and we still can’t use it. No compensation for the inconvenience. They are coming to install another brand new tub in a week and a half. Very dissatisfied at the length of time that we are unable to use tub. They say our compensation is their life time guarantee. Well we say that’s not enough! Stay tuned!

4 months ago

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Brandon Chicago, IL

I used Safe Step to refinish all the tubs in my hotel a few years ago. The price was competitive so we selected this vendor. The entire process from getting the quote to completing the project went smoothly and as expected. Most importantly, we were very satisfied with the quality of work. Couple tubs had a some minor flaws but out of 100+ I wasn't too worried about it as again, they were minor.

2 years ago

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Jim Palm Harbor, FL

An excellent product. I have had one installed since January, 2018 and it is everything that has been advertised about it. The installation was professional and the company has been friendly and professional too. No negatives from me. I love the Safe Step tub.

6 years ago

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CC Legendary

I have had my safe step tub for years, it has been one of the best investments for my home, we use it often and it was a great help for my dad before he passed. I recently had to call for maintenance, they had a great professional sub contractor come out and take good care of use, they honored the warranty for parts, we paid for the visit. We;; worth it, Im sure we will get great use another 10 years out of this quality product

1 year ago

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Verified Customer

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Nancy Warner Grand Blanc, MI

I realy like the massage bubbles. Simetimes the thing the bubbles come out of falls into the tub. I have to find some one to get it back in again.

6 years ago

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Sodiq Ada Ashburn, VA

I love the hybrid tub that I ordered from safe step what amaze me must is that I can even learn how to use my walk in tub on their platform by clicking the walk in tube picture

9 months ago

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Jake Benson Chicago, IL

Safe Step has upgrade my bathroom with the Walk-In Shower I bought from very affordable what I like about them they delivered a bath tub that tally with my bathroom color with free shipping

9 months ago Edited January 26, 2024

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Aubrey CA

My grandmother recently got in-home care since she has limited mobility, the hardest part for her has been assistance while bathing. We found Safe Step and the price was right. After installing the bath my grandmother was OVERJOYED, she now has the freedom to bathe herself and is so so happy.

2 years ago

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Mark Steward

The Safe Step group sold a tub that they insured was large enough for the family members and it wasn’t . They left the bathroom where installed with electrical lines strung all over the space. It was a nightmare trying to speak to their customer service and ultimately we paid the tub off and then had it ripped out and replaced with a normal shower. DO NOT buy from Safe Step!

9 months ago

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Harry Los Angeles, CA

Safe Step's customer service was nothing but excellent to me. They helped me understand what I should be looking for and made sure the pricing was fair. I really feel like I was taken care of here.

7 years ago

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Shirley Swindle Lewisville, TX

I have had not one but two safe step walk in tubs, one in each of 2 different homes. It a life saver from me as I am handicapped. The seat provided in the tub makes it possible to enjoy a bath.

1 year ago

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Ilspbeth Bruce

Looked at several other types of tubs but liked this design the best. fast friendly installation. no hassle no hidden costs. put this in several of our appartments that we use for seniors. We used this in my mother in laws house after she fell.

1 year ago Edited May 1, 2023

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Bridget Walker Bay Saint Louis, MS

Safe Step is a safe and reliable place for all your bathroom needs. They can meet all your handicapped accessable needs that are required for your lives one to take a safe bath without you having to worry. We got my grandfather a new bathroom that was done by Safe Step and he loved it.

2 years ago Edited June 30, 2022

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Lance Rawlings Seattle, WA

Safe step has the BEST customer service you can expect. I like having them to rely on when I know they will be good to me every time.

7 years ago

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Jake Lamb

Installation was beautiufully quick. The techs are serious preofessionals who are great at there job. Me and my wife are loving it so far.

7 years ago

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Dee Farquharson Washington, DC

This tub is very comfortable. The seal for the door is very solid and does not let out any water. However, as of late, there have been some leaks with the tub that has resulted in a plumber having to come out. I'm not sure if it just wasnt installed correctly, but it's a slight inconvenience.

5 years ago

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Robin Orem, UT

i don't own one but i have clients who i take care of who have one. i recommend it for my parents. safe to get in and out. easy access. no slips/fall. looks very comfortable.

6 years ago

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Anonymous Blaine, WA

I think they have a good product but their pricing is too high and while I was able to negotiate a lower price, some of the actions of the company really didn't sit well with me.

7 years ago

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Tammy Los Angeles, CA

Safe Step is the best in customer service. they haven't been around long but they had helpful people on the line making sure I get what I need.

7 years ago

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Jordan Fellfer Lawton, OK

Easy billing system with good customer service to boot... Safe Step really is one of the best you can get for walk-in tubs

7 years ago

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Ted Newman

Tubs here are fantastic. Safe Step has great support and seems to care about they're customers. I wish i had heard of them sooner

7 years ago

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Kate Manchester San Francisco, CA

Safe Step is outstanding. Their customer service is friendly and helpful, we have nothing to worry about thanks to them.

7 years ago

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Nini

I enjoy this hybrid shower which took full-service installation and removal take less than one day. Also, I was able to get a discount.

1 year ago Edited July 14, 2023

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thomas Lovin Duluth, GA

I had a great experience with safe step. They did a great job and their work and products really help my mom out. Great job just wish it was done in a more timely manner.

2 years ago

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Verified Customer

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Jim Sacramento, CA

Friendly knowledgeable was hoping to have it in quicker..

6 years ago

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Verified Customer

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Diane Santa Rosa, CA

Very happy with the installation and tub.

6 years ago

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Mary Lou Salinas, CA

Safe Step walk-in tub company has been advertising all over the place and on TV. I called to get an estimate and NOBODY EVER CALLED ME BACK. So, NO THANK YOU for your service.

5 years ago

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Alyssa Stockwell Lehi, UT

I love my new walk-in tub. The quality is great and I no longer worry about slipping when getting in and out.

6 years ago

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Professional.thankful Cary, NC

Nice guys. Answered all questions.work was Apr p.o. dealing and professional.

6 years ago

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Lauren J Minden, NE

pretty good customer service. Kind of what I expected but they were good to me none the less

7 years ago

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Sara Harrison Boardman, OR

outstanding products. Employees helped us get exactly what we needed

7 years ago

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Carol Baron

Fast delivery and helpful service - I really had a great experience.

7 years ago

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Mia Hernandez Tempe, AZ

interested in this company spoke to a customer service representative recently and am not disappointed so far

5 years ago

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Kristin G Pleasant Grove, UT

After my mother’s fall we purchased a tub through this company. They were great to work with and she loves it!

6 years ago

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none Warsaw, IN

It appears to be a well built product. However, it is too expensive for my budget and it doesn't meet my needs.

7 years ago

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Pedro Vasquez Holdings LLC Bloomfield, CT

It’s in the name how safe they are and they aren’t lying love this product.

2 years ago

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Trish Leon, KS

Not a good impression at all. I sent a request for information and never got a response of any kind.

7 years ago

Safe Step Reviews

Summary of Reviews