Ariel Bath Logo
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3 User Reviews
LAST UPDATED: April 13th, 2020

Ariel offers a variety of steam showers, whirlpool baths, walk-in tubs, and bathroom vanities and more that will turn any plain bathroom into a spa-like setting. Customers can enjoy the luxury of a steam shower, rainfall showers, chromatherapy lighting, and jet massages when purchasing a bathroom product from Ariel.

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The Good

  • Buy Locally
  • Walk-In Tub Features
  • Steam Showers

Buy Locally

Customers looking to purchase an Ariel can find the products at their local hardware store or online, including the following locations:

  • Lowe’s
  • The Home Depot
  • Menards
  • Overstock.com
  • Wayfair

Walk-In Tub Features

Ariel offers a variety of walk-in tubs. Though the models differ slightly (dimensions, water fill, etc.), most of them include the following features:

  • 17” Seat Height and 23” Wide
  • High Gloss Triple Gel Coat
  • UPC Drain
  • Safety Grab Bar
  • Heavy Duty Reinforced Door System
  • Contoured, Built-in Seat
  • Built-in Grab Bar and Textured Bottom
  • Handheld Showerhead
  • Roman Faucets

Most of the units are available in the Dual Series, Air Series, and the Soaker Series.

Steam Showers

Along with whirlpool and walk-in tubs, Ariel offers customers another option. Steam showers much like the walk-in tubs will vary depending on the model number, but here are some of the offered features:

  • Rainfall Ceiling Shower
  • Handheld Showerhead
  • Chromatherapy Lighting
  • 6 Body Massage Jets
  • Ventilation Fan
  • 100% Drainable Shower Tray
  • Overheat Protection
  • FM Radio
  • Stool/Seats
  • Acupuncture Massage
  • Cleaning Function
  • Steam Sauna
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The Bad

  • Limited Warranty Coverage
  • Customer Service

Limited Warranty Coverage

In the installation guide for its products, Ariel states, “All items manufactured by Ariel Walk in Bathtub are warranted in accordance with the following warranty. This warranty is extended to the first purchaser does not extend to products previously used as display models or products that have been modified or repaired by anyone else but Ariel Walk in Bathtub unless approved by Ariel. Ariel walk-in bathtub comes with a 3-year warranty on walk-in bathtub and components only.”

Customer Service

Customers looking for technical support can reach out to Ariel via telephone or email and live chat. However, the phone support is not 24/7, Ariel Bath’s phone support is open Mon-Fri: 9:00 am-5:00 pm (PST). There is also a live chat option; however, the live chat icon states that “Live help is offline.”

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The Bottom Line

Customers looking into making a purchase from Ariel will have a decent variety of products to select from as well as some useful features that are convenient, safe, and comfortable. It is also nice that customers can simply go to their local hardware store and find an Ariel product. However, the warranty coverage for Ariel is less than other walk-in tub companies, and customers should take that into consideration before finalizing their purchase.


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James LeRose Hillsdale, NJ

I would avoid buying a product from Ariel altogether. We purchased a tub late in 2018 and the temperature / on / off controls are nearly impossible to use. The support to fix the problem is abysmal - very surprising. I buy properties and seek to offer my tenants new innovative products to add to their enjoyment however after repeated efforts to work with Ariel, i'm giving up and going back to Kohler.

1 year ago

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Annette Luther New Pekin, IN

Worst customer service you will ever TRY and get. They will not stand behind their product and will lie and not follow through. Biggest dissapointment for 2k. Faulty faucet set sent with tub and twoce had called, twice was lied to...awful service They delete conversations they dont want to deal with. Save your time and money. Look elsewhere.

3 years ago

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Mo Silver Spring, MD

They use bait and switch scam technique to sell their showers. Advertised pricing on their website is not honoured at check out or when you call sales department. Stay away.

1 year ago

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