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American Standard

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6.0

Overall Score

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LAST UPDATED: September 15th, 2022

Originally founded as the Standard Sanitary Manufacturing Company in 1875, the company adopted the name American Standard in 1967 and has grown to provide its innovative kitchen and bath products in the United States, Canada, and Mexico. The company offers hundreds of walk-in tub variations according to type, features, material, size, and price, and, as the manufacturer of the tubs (not just a distributor), it manages warranty terms and details with customers directly. In addition to walk-in tubs, American Standard manufactures faucets, sinks, toilets, traditional tubs, and showers, many of which are designed with environmental sustainability in mind. With over 140 years of experience manufacturing high-quality products and serving customers, American Standard has become a trusted brand in the industry. 

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The Good

  • Filtered Product Search 
  • Warranty and Login Access 
  • Industry Experience
  • Safety and Therapeutic Features
  • Showroom and Retail Availability 
  • Simple Process

Filtered Product Search

Prospective customers can search the company's vast inventory using a number of filters: 

  • Color/Finish (biscuit, linen, white, brushed metal, black, etc.)
  • Type (air bath, bathtub, combo massage, whirlpool)
  • Features (built-in grab bar, chromatherapy, minute drain, quick drain) 
  • Material (acrylic, gel coat) 
  • Price (can set the maximum price to $2,240-$11,200) 
  • Length (48", 51", 52", 60")
  • Width (28", 30", 32", 48")
  • Where to Buy (showroom, retail, online, Home Depot, Lowes, Menards) 

Warranty and Login Access  

American Standard’s walk-in tubs come with a lifetime warranty on each door seal and other components are covered for varying lengths. Customers can register for and manage warranties on the site or sign up for an account during the shopping process. By simply logging in with Facebook or Google, American Standard members can save their favorite products to a personal wish list to access later and add their favorite dealers to their profiles as a quick reference. Members can also access installation instructions, product specifications, repair part sheets, promotions, contests, and product newsletters. 

Industry Experience 

American Standard has been in business for over 140 years. During this time, the company has gained valuable industry experience and expertise in addition to maintaining a tradition of quality, innovation, and, more recently, sustainability. 

Safety and Therapeutic Features

The company’s walk-in tubs include a variety of safety and functionality benefits to fit the needs of people with limited mobility, including the following:

  • RevitaJet Whole Body Hydrotherapy System with 44 air and water jets
  • Targeted back, leg, wrist, and foot massaging jets
  • One-touch control jet system
  • Exclusive Quick Drain Water Removal System
  • 7-color chromatherapy
  • Built-in aromatherapy
  • Ease of Use commendation from the Arthritis Foundation
  • Ultra-low threshold and wide door for easy entry and exit
  • Patented leak-free door system
  • Outward opening door models available with wider doors designed for easier transfer from a wheelchair
  • Hand-held shower wand
  • Durable grab bars inside the tub and an ADA-compliant chair-height built-in seat
  • Slip-resistant textured floor surface
  • Simple touch controls to activate hydrotherapy, Quick Drain, and more
  • Premium solid brass fixtures and faucets
  • Self-cleaning sanitary ozone system
  • Automatic Water Purging System 

To ensure customers know which of the above features come with each model, the company website lists detailed specifications for each model, including measurements, warranty details, and customizable component options such as drain configuration, color, and additional safety, comfort, and luxury features. 

Showroom and Retail Availability 

American Standard walk-in tubs are available for seeing in person at showrooms throughout the country. This allows potential customers to see and touch different tub models and also to talk to design professionals and experts prior to making a purchase or even getting an in-home installation quote. Tubs can be purchased from showrooms, retailers, wholesalers, and online retailers. 

Simple Process

American Standard’s general process for purchasing a walk-in tub is simple. First, interested individuals schedule an appointment with one of the company’s representatives. An in-home visit allows American Standard to hear the potential customer's needs, assess his or her bathroom’s current design layout, and provide a free estimate for the complete purchase and installation of a walk-in tub. Next, American Standard’s team coordinates a full installation of the customer’s new walk-in tub, as well as remove the old bathtub and any debris from the installation. Once installation is complete, the customer receives instructions on how to operate his or her new tub with one of the company’s specialists.

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The Bad

  • Returns and Refund Fees

Returns and Refund Fees

American Standard has a fairly typical return and refund policy. However, there are a few things we believe customers should be aware of before they finalize their purchase. 

First thing is that American Standard accepts returns for merchandise purchased at Americanstandard-us.com for up to 30 days after the date of purchase. 

Secondly, all sales on clearance items are final, nonexchangeable, and nonrefundable.

Thirdly, original shipping fees are non-refundable. In fact, the flat shipping rate of $6.99 per order to return products will be deducted from the total refund amount. An additional fee of $20 per order will be deducted from the refund amount for returns shipped from Alaska and Hawaii.

If you are returning a bathtub, there is a freight fee of $100 per item (deducted from the refund amount). For Alaska and Hawaii, the freight fee goes up to $150 per item (deducted from the refund amount).

Additionally, there is a freight fee of $40 per item for toilet returns (deducted from the refund amount). That freight fee increases to $65 per item for residents of Alaska and Hawaii. 

Again, these are fairly typical throughout the industry, but it is something to keep in mind before hitting the buy button. 

 

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The Bottom Line

The American Standard goal is to help customers feel independent and safe in the comfort of their own homes and the company does that and more by making the tub-buying process as easy as possible. With a huge inventory of its own manufacturing, a host of safety features and hydrotherapy options, filtered search navigation, member-login warranty management, and installation, American Standard is undoubtedly among the top competitors in the industry. 

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Call our recommended rep over at American Standard below.

1-(888) 659-0368

Star Rating

4.6

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23 Reviews

Review Breakdown

5 grade

70%

4 grade

26%

3 grade

0%

2 grade

0%

1 grade

4%

Sentiment Criteria

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Quality

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Service

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J. MacMillan Bandera, TX

The sales rep, Nyla, was very professional and friendly. Jay D, the installer was very proficient and did an excellent job. He was also very personable. The tub itself is smaller than we thought so it's difficult to submerge. We got two cold water faucets rather than one of each, so the hot water faucet turns clockwise just like the cold water faucet next to it. The valve that chooses either the hand-held shower or the spout seems backward to us in that you turn the handle to the device you want to shut OFF, rather than the correct way in which the handle points to the device you want ON. The valve handle that chooses which jets to function is also backwards. You have to point the handle UP to turn the upper jets OFF, and turn it down to turn the upper jets ON. Actually no big deal to adapt to it and it's so much more convenient and enjoyable than a shower and more fun than a bathtub. However, the price put quite a dent in our budget.

10 months ago

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Ur AL

They installed a walk in for my mom and did a good job with fantastic results .this company has first class employees and Customer service

1 week ago

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Jo Dyches Beaufort, SC

Joe and his crew were very nice and if I had a question Joe would give me an answer with a smile on his face. They even put up with me sticking my head in the bathroom to see what was going on. I love my shower!!! Jo D

11 months ago

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Tracey Morrison Dover, NH

Perfect in every way, professional and very neat, I love my tub! It's so relaxing and feels like you are in a spa!!

10 months ago

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david weber Austin, TX

everything was as described. absolutely no problems. I recommended to my best friend and I would do the same for anybody who asks! Its nice to see a modern company with traditional values about how to treat a customer good. The warranty alone is more than worth every penny

4 years ago

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Zoey Frankson Denver, CO

American Standard is wonderful. Good deals when you can find one which I reccromend looking for because it's at the top of the industry in my opinion not much else compares. I've been shopping for a while and am happy I chose the way I did.

4 years ago

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Maggie Keatley

American standard USA were very good at following up with my concern. However, as I am Canadian and bought in Canada I was referred to AM in Canada which was prideful as they have never contacted me or resolved my issue after the attempts!

5 years ago

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Reese Pleasant Grove, UT

The American Standard walk-in-tub is very sturdy, and was easy to install. It makes it so much easier to get in and out of the tub and still provides the enjoyment of soaking in a tub. They had a great assortment of styles to choose from and I know that I can trust the company for quality.

3 years ago

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Kirk Ekard Linville Falls, NC

Easy to use, benefit of jets and good job by installation person.

10 months ago

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cindy gamerl Palm Bay, FL

phenominal products, warranties and professional installation

10 months ago

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Corey J Sterling, VA

Great company with greater customer service. Others take note, this is how business is done!! They treated us very well and the payment structure was fair and understanding.

4 years ago

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TYLER XIO Millburn, NJ

nothing bad to say about American Standard, -- pristine tub was delivered and set up on time and the crew was professional. Will go through them again when I get the chance

4 years ago

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Craig Orem, UT

We purchase an American Standard walk in tub for my elderly mother a few years back. It really changed here world. The price was great and installation was much easier than expected!

3 years ago

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Kimberly Maddock Pleasant Grove, UT

We were in need of a walk in tub for my grandmother. American Standard had the perfect solution for her. The walk in tub allows her to keep her independence. And we couldn't find a better value in other brands.

4 years ago

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Claude Longview, TX

Excellent product...great service...quality installation

10 months ago

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Stephen Clark Mesquite, NV

Can't beat the quality, service and price.

11 months ago

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Matt R.K. North Charleston, SC

Great tub great price - my wife and I are very happy. Don't hesitate to call because their customer service is in the top 5 I have ever worked with.

4 years ago

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Cameron Harris Santa Clara, CA

Pretty good overall, I was able to call customer service and get eveything sorted out. The tub itself is fabulous and I don't know how I lived without it for so long

4 years ago

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Zack M Atlantic City, NJ

you get what you pay for.... in this case its pretty good but I feel I got lucky. Customer phone support was better than expected

4 years ago

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Nicole Sparr, FL

Great tub! Me and my husband are so happy with the sheer value they give you. Such a great experience

4 years ago

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Tracy Hill Draper, UT

I love American Standard walk in tubs. We purchased this recently, and it has made day to day life so much easier.

3 years ago

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Jason Draper, UT

Our family has an American Standard walk in tub and it works great. It has been a great home improvement.

3 years ago

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UgoCO2Free Washington, DC

Replacement parts of a poorly designed toilet bowl, turned into a long back and forth!

5 years ago