American Standard Logo

American Standard

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15 User Reviews

8.2

Overall Score

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LAST UPDATED: June 27th, 2019

Originally founded as the Standard Sanitary Manufacturing Company in 1875, the company adopted the name American Standard in 1967 and has grown to provide its innovative kitchen and bath products in the United States, Canada, and Mexico. The company offers hundreds of walk-in tub variations according to type, features, material, size, and price, and, as the manufacturer of the tubs (not just a distributor), it manages warranty terms and details with customers directly. In addition to walk-in tubs, American Standard manufactures faucets, sinks, toilets, traditional tubs, and showers, many of which are designed with environmental sustainability in mind. With over 140 years of experience manufacturing high-quality products and serving customers, American Standard has become a trusted brand in the industry. 

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The Good

  • Filtered Product Search 
  • Warranty and Login Access 
  • Industry Experience
  • Safety and Therapeutic Features
  • Showroom and Retail Availability 
  • Simple Process

Filtered Product Search

Prospective customers can search the company's vast inventory using a number of filters: 

  • Color/Finish (biscuit, linen, white)
  • Type (air bath, bathtub, combo massage, whirlpool)
  • Features (built-in grab bar, chromatherapy, minute drain, quick drain) 
  • Material (acrylic, gel coat) 
  • Price (can set the maximum price to $2,240-$11,200) 
  • Length (48", 51", 52", 60")
  • Width (28", 30", 32", 48")
  • Where to Buy (showroom, retail, online, Home Depot, Lowes, Menards) 

Warranty and Login Access  

American Standard’s walk-in tubs come with a lifetime warranty on each door seal and other components are covered for varying lengths. Customers can register for and manage warranties on the site or sign up for an account during the shopping process. By simply logging in with Facebook or Google, American Standard members can save their favorite products to a personal wish list to access later and add their favorite dealers to their profiles as a quick reference. Members can also access installation instructions, product specifications, repair part sheets, promotions, contests, and product newsletters. 

Industry Experience 

American Standard has been in business for over 140 years. During this time, the company has gained valuable industry experience and expertise in addition to maintaining a tradition of quality, innovation, and, more recently, sustainability. 

Safety and Therapeutic Features

The company’s walk-in tubs include a variety of safety and functionality benefits to fit the needs of people with limited mobility, including the following:

  • RevitaJet Whole Body Hydrotherapy System with 44 air and water jets
  • Targeted back, leg, wrist, and foot massaging jets
  • One-touch control jet system
  • Exclusive Quick Drain Water Removal System
  • 7-color chromatherapy
  • Built-in aromatherapy
  • Ease of Use commendation from the Arthritis Foundation
  • Ultra-low threshold and wide door for easy entry and exit
  • Patented leak-free door system
  • Outward opening door models available with wider doors designed for easier transfer from a wheelchair
  • Hand-held shower wand
  • Durable grab bars inside the tub and an ADA-compliant chair-height built-in seat
  • Slip-resistant textured floor surface
  • Simple touch controls to activate hydrotherapy, Quick Drain, and more
  • Premium solid brass fixtures and faucets
  • Self-cleaning sanitary ozone system
  • Automatic Water Purging System 

To ensure customers know which of the above features come with each model, the company website lists detailed specifications for each model, including measurements, warranty details, and customizable component options such as drain configuration, color, and additional safety, comfort, and luxury features. 

Showroom and Retail Availability 

American Standard walk-in tubs are available for seeing in person at showrooms throughout the country. This allows potential customers to see and touch different tub models and also to talk to design professionals and experts prior to making a purchase or even getting an in-home installation quote. Tubs can be purchased from showrooms, retailers, wholesalers, and online retailers. 

Simple Process

American Standard’s general process for purchasing a walk-in tub is simple. First, interested individuals schedule an appointment with one of the company’s representatives. An in-home visit allows American Standard to hear the potential customer's needs, assess his or her bathroom’s current design layout, and provide a free estimate for the complete purchase and installation of a walk-in tub. Next, American Standard’s team coordinates a full installation of the customer’s new walk-in tub, as well as remove the old bathtub and any debris from the installation. Once installation is complete, the customer receives instructions on how to operate his or her new tub with one of the company’s specialists.

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The Bad

  • Not Available in All States

Not Available in All States

While American Standard has a relatively wide availability and its walk-in bath products are currently available throughout most of the U.S., residents of Alaska, Hawaii, Nevada, and District of Columbia may purchase a walk-in tub from American Standard directly without installation.  

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The Bottom Line

American Standard's goal is to help customers feel independent and safe in the comfort of their own homes and the company does that and more by making the tub-buying process as easy as possible. With a huge inventory of its own manufacturing, a host of safety features and hydrotherapy options, filtered search navigation, member-login warranty management, and installation, American Standard is undoubtedly among the top competitors in the industry. 

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Star Rating

4.4

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15 Reviews

Review Breakdown

5 grade

60%

4 grade

33%

3 grade

0%

2 grade

0%

1 grade

7%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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david weber Austin, TX

everything was as described. absolutely no problems. I recommended to my best friend and I would do the same for anybody who asks! Its nice to see a modern company with traditional values about how to treat a customer good. The warranty alone is more than worth every penny

3 years ago

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Zoey Frankson Denver, CO

American Standard is wonderful. Good deals when you can find one which I reccromend looking for because it's at the top of the industry in my opinion not much else compares. I've been shopping for a while and am happy I chose the way I did.

3 years ago

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Maggie Keatley

American standard USA were very good at following up with my concern. However, as I am Canadian and bought in Canada I was referred to AM in Canada which was prideful as they have never contacted me or resolved my issue after the attempts!

4 years ago

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Reese Pleasant Grove, UT

The American Standard walk-in-tub is very sturdy, and was easy to install. It makes it so much easier to get in and out of the tub and still provides the enjoyment of soaking in a tub. They had a great assortment of styles to choose from and I know that I can trust the company for quality.

2 years ago

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Corey J Sterling, VA

Great company with greater customer service. Others take note, this is how business is done!! They treated us very well and the payment structure was fair and understanding.

3 years ago

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TYLER XIO Millburn, NJ

nothing bad to say about American Standard, -- pristine tub was delivered and set up on time and the crew was professional. Will go through them again when I get the chance

3 years ago

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Craig Orem, UT

We purchase an American Standard walk in tub for my elderly mother a few years back. It really changed here world. The price was great and installation was much easier than expected!

2 years ago

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Kimberly Maddock Pleasant Grove, UT

We were in need of a walk in tub for my grandmother. American Standard had the perfect solution for her. The walk in tub allows her to keep her independence. And we couldn't find a better value in other brands.

3 years ago

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Matt R.K. North Charleston, SC

Great tub great price - my wife and I are very happy. Don't hesitate to call because their customer service is in the top 5 I have ever worked with.

3 years ago

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Cameron Harris Santa Clara, CA

Pretty good overall, I was able to call customer service and get eveything sorted out. The tub itself is fabulous and I don't know how I lived without it for so long

3 years ago

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Zack M Atlantic City, NJ

you get what you pay for.... in this case its pretty good but I feel I got lucky. Customer phone support was better than expected

3 years ago

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Nicole Sparr, FL

Great tub! Me and my husband are so happy with the sheer value they give you. Such a great experience

3 years ago

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Tracy Hill Draper, UT

I love American Standard walk in tubs. We purchased this recently, and it has made day to day life so much easier.

2 years ago

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Jason Draper, UT

Our family has an American Standard walk in tub and it works great. It has been a great home improvement.

2 years ago

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UgoCO2Free Washington, DC

Replacement parts of a poorly designed toilet bowl, turned into a long back and forth!

4 years ago

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