Nextiva, an Arizona-based VOIP providers founded in 2006, focuses on cloud-based solutions for businesses both small and large. The company offers standard office-type plans, as well as a support team, to help companies that specialize in providing customer support. VOIP service includes internet connection, phone calls, calls, phone number, phone service, cloud-based voip, unlimited calling, business communications, video conferencing, and sometimes international calling all depending on the voip software that you purchase.
 
This company offers a variety of solutions in addition to VoIP service, including SIP trunking, internet fax service, in-house CRM, and marketing voip software. Over 150,000 SMBs and enterprises use Nextiva including Taco Bell™ and TBS™ show Conan. Pricing depends on your commitment level, the plan you choose, and the number of employees, as it is tiered based on your business size with a per user, per month rate. Some VOIP service are better for small businesses and others are better for larger businesses.
 
Nextiva also offers special plans for Customer Contact Centers, ranging from $50–$130 per month. Users can also buy VoIP phones for a one-time fee or for a small charge per month, starting at $2.25. More advanced features are available for additional costs.

The Good

  • VoIP Solution Features
  • Real-Time Status Updates
  • BYOD Option
  • 30-Day Guarantee
  • Month-to-Month
  • NextOS

VoIP Solution Features

With Nextiva phone service, a number of features are included in all three of the business plans. Features include but are not limited to a special phone number, long distance support, cloud-based voip, the mobile app, high-speed internet, international calling, desk phones, and video conferencing. Each pricing plan and purchase includes different features. Calls are made easier as well as long distance, calling, voice unified communications, device, and customer service.
 
  • 24/7 service and tech support
  • No contracts
  • Unlimited calling
  • Unlimited internet faxing
  • Free toll-free number
  • Auto-attendant
  • Call logs
  • Multi-site support
  • Real-Time Status Updates

Additionally, the Pro and Enterprise plan includes the Nextiva mobile and desktop app. Enabling your office to be connected while on business trips or offsite meetings all through your laptop or cell phone. The mobile app works well to connect all of your business needs and residential needs in one place.

Real-Time Status Updates

Nextiva is very transparent. To emphasize this, real-time statuses are available at status.nextiva.com. Standard reports are included with all three plans and provide a central source for customer data. In conjunction with customer support, Nextiva prides itself on its 99.999% uptime reliability so you are always connected.

BYOD Option

Nextiva has a Bring Your Own Device policy, so you don’t have to purchase new phones from the provider to access your Nextiva VoIP phone service. This is especially nice for smaller business who just need additional features like video conferencing, three-way calling, unified communications, and high-speed internet.

30-Day Guarantee

If you aren’t satisfied with your Nextiva business communications service, you may be eligible for the 30-day money-back guarantee. Great business communication and services to ensure you have the best service you need for your business voip provider.

Month-to-Month

With Nextiva, customers have the option of just getting month-to-month support. This is great for anyone looking for a flexible plan. Customers should note that committing up to a three-year contract can save you money, as well as paying annually. Depending on your business size, mid-sized businesses through to larger businesses can benefit from Nextiva Voip solutions and voip technology.
 
Either way, there are no setup fees. This can a be a rare find among voip provider and services. Even without a free trial, no set up fees is great to ensure you have the right plan and option for your business.

NextOS

While other UC or VoIP companies merely help you to integrate with your existing CRM, Nextiva offers NextOS. NextOS is an all-in-one solution that includes VoIP & UC communications, including chat and SMS, plus an internal CRM for sales and service, plus Marketing tools to deploy campaigns and surveys.

The Bad

  • Voicemail to Text
  • Difficult to Navigate

Voicemail to Text

Voicemail to text is a common feature among business VoIP providers, unfortunately, this feature is only available in the Communication Enterprise plan. Many VoIP service providers offer add-on services. Customers can add voicemail to text for an additional fee.

Difficult to Navigate

When considering a service provider for your business it is necessary for customers to easily navigate your website. The Nextiva website has a lot of information about its SIP trunking service, hosted PBX, and other services available through its communications platform. Unfortunately, the website does not have an intuitive flow. This can make it very difficult to see what your options are as well as what a contract would entail, what monthly fees are, and what device and other offer information you need before you decide to use this residential voip service providers products and service.
 

The Bottom Line

Nextiva voip has a lot to offer any business owner looking for a VoIP provider. Whether you subscribe to the Enterprise Plan or Pro plan you will benefit from unlimited calling and online fax, as well as a variety of advanced call features like video conferencing, conference calling, and other voip software that are all compatible with mobile devices for your company needs. In addition, this cloud-based phone service offers virtual faxing, CRM, marketing tools, and Unified Communications options for companies and customer contact centers. As a business VoIP provider, Nextiva Voip is a company you should consider to satisfy all of your business voip providers needs and business voip solutions. Check out our residential voip reviews to ensure that you are getting the most accurate information and reviews for your voip solution needs.

User Reviews

Star Rating

3.6
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Rischelle Mikkelson

October 12th, 2019 American Fork, UT DETAILS arrow_drop_down
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The product is always reliable. Never seem to have a problem with interruption of service. Great price for the phone and fax service. Their dashboard and account login could be greatly improved.

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bailey jo

October 10th, 2019 Orem, UT DETAILS arrow_drop_down
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Very easy to use and set up. It would glitch every so often and not allow we to receive/answer any calls but outside of those rare occasions, it worked great.

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Sai Lakshmana K Vankayala

May 21st, 2019 Fortville, IN DETAILS arrow_drop_down
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Dishonest company. They will tell you something over the phone and play safe in their emails.

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Jerry Kraus

December 14th, 2018 Milliken, CO DETAILS arrow_drop_down
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Unreliable and bad customer service!! I had Nextiva's virtual fax service and I had several clients fax me docs that I did never received using Nextiva. When I called Nextiva to complain they sent me a test fax that always went through so they denied it was their fault - but it continued to happen at random. When I did receive faxes - sometimes I received them an hour or more after the client sent them. When I cancelled my service they refused to give me a refund for the time of the service i pre-paid for but did not use.

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Tracy

May 8th, 2018 Lake Pleasant, NY DETAILS arrow_drop_down
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Our IT firm has worked with just about all the VoIP companies in Canada and the US and clients always rate Nextiva as their ISP of choice, because of the prices, service and excellent support. Nextiva’s FAX service is consistent and reliable.

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J Beard

February 23rd, 2018 Alexandria, VA DETAILS arrow_drop_down
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WARNING: DO NOT USE THIS COMPANY! I signed up for the 30 day free trial, and canceled two weeks later. Next diva didn’t reply, so I canceled again a week later. Still no response, so I canceled again before the 30 day period expired. They have tried to bill my account for 3 months. They are unscrupulous, and I have filed a formal complaint with the Fair Trade Commission. WARNING: DO NOT USE THIS COMPANY!

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Travis Robinson

September 11th, 2017 Orlando, FL

Nextiva is the most trusted VoIP provider out there. We've been looking around and Nextiva came out tops. All of the other providers we used had bad static on the line or even dropped calls, not to mention the high prices and terrible customer service. Nextiva is nothing like that. We have not had issues in almost a year. The plans are affordable and customer service is polite and professional. They also have a variety of useful features to customize the service.

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Michael

May 31st, 2017

Nextiva is a great help in our call center. It helps with tracking calls and training agents. The system is really easy to use and support is customer-friendly and I'm happy with it.

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Leonel Thompson

August 15th, 2016 Kent, WA

Nextiva is definitely customer oriented. Services are excellent and the prices are affordable too. Dealt with customer support twice and really happy with the professionalism.

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Cari Wetzler

August 8th, 2016 Brooklyn, NY

I am a brand new Nextiva client and I've just had my old numbers ported over to Nextiva but I am just so happy with the customer service I have received so far that I had to post a review. I appreciate the way in which they ensured I understand everything and I'm looking forward to using the system. I'm sure I will add to my review once I've used the system for a while.

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