Additionally, the Pro and Enterprise plan includes the Nextiva mobile and desktop app. Enabling your office to be connected while on trips or offsite meetings all through your laptop or cell phone. The mobile app works well to connect all of your needs and residential needs in one place.
Nextiva is very transparent. To emphasize this, real-time statuses are available at status.nextiva.com. Standard reports are included with all three plans and provide a central source for customer data. In conjunction with customer support, Nextiva prides itself on its 99.999% uptime reliability so you are always connected.
If you aren’t satisfied with your Nextiva , you may be eligible for the 30-day money-back guarantee. Great communication and services to ensure you have the best you need for your .
While other UC or VoIP companies merely help you to integrate with your existing CRM, Nextiva offers NextOS. NextOS is an all-in-one solution that includes VoIP & UC , including chat and SMS, plus an internal CRM for sales and , plus Marketing tools to deploy campaigns and surveys.
Voicemail to text is a common feature among , unfortunately, this feature is only available in the Communication Enterprise plan. Many offer add-on services. Customers can add voicemail to text for an additional fee.
The product is always reliable. Never seem to have a problem with interruption of service. Great price for the phone and fax service. Their dashboard and account login could be greatly improved.
Very easy to use and set up. It would glitch every so often and not allow we to receive/answer any calls but outside of those rare occasions, it worked great.
Sai Lakshmana K Vankayala
Dishonest company. They will tell you something over the phone and play safe in their emails.
Unreliable and bad customer service!! I had Nextiva's virtual fax service and I had several clients fax me docs that I did never received using Nextiva. When I called Nextiva to complain they sent me a test fax that always went through so they denied it was their fault - but it continued to happen at random. When I did receive faxes - sometimes I received them an hour or more after the client sent them. When I cancelled my service they refused to give me a refund for the time of the service i pre-paid for but did not use.
Our IT firm has worked with just about all the VoIP companies in Canada and the US and clients always rate Nextiva as their ISP of choice, because of the prices, service and excellent support. Nextiva’s FAX service is consistent and reliable.
WARNING: DO NOT USE THIS COMPANY! I signed up for the 30 day free trial, and canceled two weeks later. Next diva didn’t reply, so I canceled again a week later. Still no response, so I canceled again before the 30 day period expired. They have tried to bill my account for 3 months. They are unscrupulous, and I have filed a formal complaint with the Fair Trade Commission. WARNING: DO NOT USE THIS COMPANY!
Nextiva is the most trusted VoIP provider out there. We've been looking around and Nextiva came out tops. All of the other providers we used had bad static on the line or even dropped calls, not to mention the high prices and terrible customer service. Nextiva is nothing like that. We have not had issues in almost a year. The plans are affordable and customer service is polite and professional. They also have a variety of useful features to customize the service.
Nextiva is a great help in our call center. It helps with tracking calls and training agents. The system is really easy to use and support is customer-friendly and I'm happy with it.
Nextiva is definitely customer oriented. Services are excellent and the prices are affordable too. Dealt with customer support twice and really happy with the professionalism.
I am a brand new Nextiva client and I've just had my old numbers ported over to Nextiva but I am just so happy with the customer service I have received so far that I had to post a review. I appreciate the way in which they ensured I understand everything and I'm looking forward to using the system. I'm sure I will add to my review once I've used the system for a while.