Nextiva, an Arizona-based VOIP providers founded in 2006, focuses on for both small and large. The company offers standard office-type plans, as well as a support team, to help companies that specialize in providing customer support. includes internet connection, phone , , phone number, phone , , , , , and sometimes international calling all depending on the that you purchase.
This company offers a variety of solutions in addition to , including SIP trunking, internet fax , in-house CRM, and marketing . Over 150,000 SMBs and enterprises use Nextiva including Taco Bell™ and TBS™ show Conan. Pricing depends on your commitment level, the plan you choose, and the number of employees, as it is tiered based on your size with a per user, per month rate. Some are better for small and others are better for larger .
Nextiva also offers special plans for Customer Contact Centers, ranging from $50–$130 per month. Users can also buy VoIP phones for a one-time fee or for a small charge per month, starting at $2.25. More advanced features are available for additional costs.
- VoIP Solution Features
- Real-Time Status Updates
- BYOD Option
- 30-Day Guarantee
VoIP Solution Features
With Nextiva phone , calling, voice , device, and customer ., a number of features are included in all three of the plans. Features include but are not limited to a special phone number, support, , the mobile app, high-speed internet, international calling, desk phones, and . Each pricing plan and purchase includes different features. are made easier as well as
- 24/7 service and tech support
- No contracts
- Unlimited calling
- Unlimited internet faxing
- Free toll-free number
- Call logs
- Multi-site support
- Real-Time Status Updates
Additionally, the Pro and Enterprise plan includes the Nextiva mobile and desktop app. Enabling your office to be connected while on trips or offsite meetings all through your laptop or cell phone. The mobile app works well to connect all of your needs and residential needs in one place.
Real-Time Status Updates
Nextiva is very transparent. To emphasize this, real-time statuses are available at status.nextiva.com. Standard reports are included with all three plans and provide a central source for customer data. In conjunction with customer support, Nextiva prides itself on its 99.999% uptime reliability so you are always connected.
Nextiva has a Bring Your Own Device policy, so you don’t have to purchase new phones from the , three-way calling, , and high-speed internet. to access your Nextiva VoIP phone . This is especially nice for smaller who just need additional features like
If you aren’t satisfied with your Nextiva , you may be eligible for the 30-day money-back guarantee. Great communication and services to ensure you have the best you need for your .
With Nextiva, customers have the option of just getting month-to-month support. This is great for anyone looking for a flexible plan. Customers should note that committing up to a three-year contract can save you money, as well as paying annually. Depending on your size, mid-sized through to larger can benefit from Nextiva Voip solutions and voip technology.
Either way, there are no setup fees. This can a be a rare find among and services. Even without a free trial, no set up fees is great to ensure you have the right plan and option for your .
While other UC or VoIP companies merely help you to integrate with your existing CRM, Nextiva offers NextOS. NextOS is an all-in-one solution that includes VoIP & UC , including chat and SMS, plus an internal CRM for sales and , plus Marketing tools to deploy campaigns and surveys.
- Voicemail to Text
- Difficult to Navigate
Voicemail to Text
Voicemail to text is a common feature among , unfortunately, this feature is only available in the Communication Enterprise plan. Many offer add-on services. Customers can add voicemail to text for an additional fee.
Difficult to Navigate
When considering a , and other services available through its platform. Unfortunately, the website does not have an intuitive flow. This can make it very difficult to see what your options are as well as what a contract would entail, what monthly fees are, and what device and other offer information you need before you decide to use this providers products and . for your it is necessary for customers to easily navigate your website. The Nextiva website has a lot of information about its SIP trunking ,