Nextiva, an Arizona-based VOIP providers founded in 2006, focuses on cloud-based solutions for businesses both small and large. The company offers standard office-type plans, as well as a support team, to help companies that specialize in providing customer support. VOIP service includes internet connection, phone calls, calls, phone number, phone service, cloud-based voip, unlimited calling, business communications, video conferencing, and sometimes international calling all depending on the voip software that you purchase.
This company offers a variety of solutions in addition to VoIP service, including SIP trunking, internet fax service, in-house CRM, and marketing voip software. Over 150,000 SMBs and enterprises use Nextiva including Taco Bell™ and TBS™ show Conan. Pricing depends on your commitment level, the plan you choose, and the number of employees, as it is tiered based on your business size with a per user, per month rate. Some VOIP service are better for small businesses and others are better for larger businesses.
Nextiva also offers special plans for Customer Contact Centers, ranging from $50–$130 per month. Users can also buy VoIP phones for a one-time fee or for a small charge per month, starting at $2.25. More advanced features are available for additional costs.
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The Good
- VoIP Solution Features
- Real-Time Status Updates
- BYOD Option
- 30-Day Guarantee
- Month-to-Month
- NextOS
VoIP Solution Features
With Nextiva phone service, a number of features are included in all three of the business plans. Features include but are not limited to a special phone number, long distance support, cloud-based voip, the mobile app, high-speed internet, international calling, desk phones, and video conferencing. Each pricing plan and purchase includes different features. Calls are made easier as well as long distance, calling, voice unified communications, device, and customer service.
- 24/7 service and tech support
- No contracts
- Unlimited calling
- Unlimited internet faxing
- Free toll-free number
- Auto-attendant
- Call logs
- Multi-site support
- Real-Time Status Updates
Additionally, the Pro and Enterprise plan includes the Nextiva mobile and desktop app. Enabling your office to be connected while on business trips or offsite meetings all through your laptop or cell phone. The mobile app works well to connect all of your business needs and residential needs in one place.
Real-Time Status Updates
Nextiva is very transparent. To emphasize this, real-time statuses are available at status.nextiva.com. Standard reports are included with all three plans and provide a central source for customer data. In conjunction with customer support, Nextiva prides itself on its 99.999% uptime reliability so you are always connected.
BYOD Option
Nextiva has a Bring Your Own Device policy, so you don’t have to purchase new phones from the provider to access your Nextiva VoIP phone service. This is especially nice for smaller business who just need additional features like video conferencing, three-way calling, unified communications, and high-speed internet.
30-Day Guarantee
If you aren’t satisfied with your Nextiva business communications service, you may be eligible for the 30-day money-back guarantee. Great business communication and services to ensure you have the best service you need for your business voip provider.
Month-to-Month
With Nextiva, customers have the option of just getting month-to-month support. This is great for anyone looking for a flexible plan. Customers should note that committing up to a three-year contract can save you money, as well as paying annually. Depending on your business size, mid-sized businesses through to larger businesses can benefit from Nextiva Voip solutions and voip technology.
Either way, there are no setup fees. This can a be a rare find among voip provider and services. Even without a free trial, no set up fees is great to ensure you have the right plan and option for your business.
NextOS
While other UC or VoIP companies merely help you to integrate with your existing CRM, Nextiva offers NextOS. NextOS is an all-in-one solution that includes VoIP & UC communications, including chat and SMS, plus an internal CRM for sales and service, plus Marketing tools to deploy campaigns and surveys.
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The Bad
- Voicemail to Text
- Difficult to Navigate
Voicemail to Text
Voicemail to text is a common feature among business VoIP providers, unfortunately, this feature is only available in the Communication Enterprise plan. Many VoIP service providers offer add-on services. Customers can add voicemail to text for an additional fee.
Difficult to Navigate
When considering a service provider for your business it is necessary for customers to easily navigate your website. The Nextiva website has a lot of information about its SIP trunking service, hosted PBX, and other services available through its communications platform. Unfortunately, the website does not have an intuitive flow. This can make it very difficult to see what your options are as well as what a contract would entail, what monthly fees are, and what device and other offer information you need before you decide to use this residential voip service providers products and service.
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The Bottom Line
Nextiva voip has a lot to offer any business owner looking for a VoIP provider. Whether you subscribe to the Enterprise Plan or Pro plan you will benefit from unlimited calling and online fax, as well as a variety of advanced call features like video conferencing, conference calling, and other voip software that are all compatible with mobile devices for your company needs. In addition, this cloud-based phone service offers virtual faxing, CRM, marketing tools, and Unified Communications options for companies and customer contact centers. As a business VoIP provider, Nextiva Voip is a company you should consider to satisfy all of your business voip providers needs and business voip solutions. Check out our residential voip reviews to ensure that you are getting the most accurate information and reviews for your VoIP solution needs.
For more information, see the Nextiva reviews below.
