AIG Travel Guard Logo

AIG Travel Guard

Is This Your Business?
star star star star_border star_border
8 User Reviews
LAST UPDATED: June 23rd, 2021

American International Group (AIG) was founded in 1919 and offers insurance and financial services in over 80 countries worldwide. The company's travel insurance and global assistance division is called AIG Travel Guard. It offers travel insurance and services to both business and leisure travelers, including eight service centers in the Americas, Asia, and Europe.

The company offers travel insurance to U.S. residents and some other countries.

AIG Travel Guard offers three main travel insurance plans, all with optional upgrades. All insurance policies are underwritten by National Union Fire Insurance Company of Pittsburgh, PA, which has an A.M. Best financial strength rating of A (Excellent). High financial strength ratings indicate that an insurance provider is financially stable and able to meet claims obligations.

Whether you're interested in a travel insurance plan for a group, employees, or a trip you're taking with family, you can find competitive options through AIG Travel Guard. Individuals can get plans for a year-long trip, multiple trips, a single-trip, and expatriate insurance. 

Corporations or groups can get AIG travel and medical insurance coverage for employees' business travel, credit card holder benefits, loyalty club member travel insurance, and association member travel insurance.

The travel insurance company has a small number of customer reviews on BestCompany.com, which means that conclusions about the customer experience are unavailable. However, current reviews are mixed. Most negative reviews are from 2020. AIG Travel Guard insurance customers were not satisfied with how their claims were handled when trips were cancelled or postponed because of COVID-19.

Read AIG Travel Guard Reviews

Top Ranked Companies

thumb_up

The Good

  • Positive Reviews
  • Children Included in Policies
  • Upgrade for Extra Cancellation Coverage
  • Customer Service Centers Around the Globe
  • Satisfaction Guarantee
  • Coverage for Pre-Existing Conditions

Positive Reviews

Although Best Company hasn't received many reviews for AIG Travel Guard, there are positive reviews worth considering. A few of these reviewers had used AIG travel insurance before and appreciated the peace of mind the insurance policy offered. Reviewers purchased AIG Travel Guard products for cruises and international travel.

One reviewer had to make a claim and was satisfied with how the company handled it.

Review Icon

Customer Review: Tom Gourley from Pleasant Grove, Utah

"I have used Travel Guard on a few cruises I have taken and actually had to make a claim on one trip. Their prices were fair, their coverage adequate and when I made the claim they were very helpful. I worried about making an actual claim but there were no questions asked and they made me feel very comfortable in making the claim and paid it in a timely way. I will definately use them again!"

Keep in mind that since reviews are so limited, general conclusions about the customer experience are limited.

Children Included in Policies

If you purchase Gold or Silver insurance coverage, children age 17 and under are covered for free. This coverage is advantageous for families. However, it is not available in New York.

Upgrade for Extra Cancellation Coverage

In addition to standard trip cancellation and trip interruption benefits, a Cancel For Any Reason (CFAR) option is available as an upgrade on two out of three plans.

If you purchase an AIG TravelGuard policy within 15 days of your first trip payment, then you are eligible to upgrade your coverage to include CFAR trip cancellation coverage.

Customer Service Centers Around the Globe

AIG Travel Guard uses eight fully-owned customer support centers, offers 24/7 customer support:

  • Guangzhou, China
  • Kuala Lumpur, Malaysia
  • Okinawa, Japan
  • Shoreham, United Kingdom
  • Sofia, Bulgaria
  • Mexico City, Mexico
  • Houston, Texas
  • Stevens Point, Wisconsin

While travelling, customers can get help toll free in the United States or Canada, or via an international collect number, plus email support. Support is available in 40 languages.

Satisfaction Guarantee

If customers aren’t satisfied with Travel Guard, they can receive a refund of the cost, minus the service fee by submitting a request in writing within 15 days of the coverage effective date, provided it is not past the original departure date. This guarantee is not available in New York.

Coverage for Pre-Existing Conditions

With the Silver, Gold, and Platinum plans, pre-existing condition waivers are available if the policy is purchased within 15 days of your first trip payment.

The medical condition lookback period may vary for each plan:

  • Silver: 180 Days
  • Gold: 180 Days
  • Platinum: 90 Days
thumb_down

The Bad

  • Limited Customer Insight
  • No Coverage for Missed Connections
  • Phone-Only Options

Limited Customer Insight

With so few reviews received, it's hard to have a clear picture of the customer experience. Additional reviews would offer more insight and allow for better analysis of customer satisfaction.

AIG Travel Guard reviews are mixed on BestCompany.com. Several of the negative reviews are from 2020. Since the travel industry was shuttered due to the pandemic, it's not surprising that these reviewers were not satisfied with how their claims were handled.

No Coverage for Missed Connections

While the Silver plan is a great budget option for travelers, a missed connection can leave you without any coverage. The higher level plans cover missed connections for up to $500, but the Silver plan may leave travelers stranded in the event of a missed flight.

Phone-Only Options

While Travel Guard offers more than 20 coverage options, there are a few plans that customers can’t get online. They have to contact the company directly for assistance.

  • Basic
  • Travel Guard Plus
  • Pack N’ Go
  • Business Traveler
  • TravelRite Annual Plan
  • MedEvac Plan
  • Flight Guard: five coverage levels
  • Collision Damage Waiver
gavel

The Bottom Line

AIG Travel Guard is advantageous if you're traveling with children or looking for coverage for a group. AIG Travel Guard's policies cover children under age 17 with no additional charge.

The company's travel insurance policies are also competitive. You can find travel assistance for cancellation and baggage, as well as medical coverage while traveling, as well as a lengthy 15-day refund policy.

If you're uncertain of your plans, you can include a Cancel For Any Reason (CFAR) upgrade with your policy at an additional cost.

This provider offers a wide variety of plans, though several of the more specialized plans aren't available for customers to sign-up for online.

Customer service must be contacted for more information about these specialized insurance policies.

Customer reviews for AIG Travel Guard are mixed, so take time to read them to assess whether the travel insurance company is a good fit for your needs.

View Best Travel Insurance Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

2.9

star star star star_border star_border

8 Reviews

Review Breakdown

5 grade

25%

4 grade

13%

3 grade

25%

2 grade

0%

1 grade

38%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_border star_border

Service

star star star star_border star_border

Trustworthiness

star star star star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star star

Tom Gourley Pleasant Grove, UT

I have used Travel Guard on a few cruises I have taken and actually had to make a claim on one trip. Their prices were fair, their coverage adequate and when I made the claim they were very helpful. I worried about making an actual claim but there were no questions asked and they made me feel very comfortable in making the claim and paid it in a timely way. I will definately use them again!

1 year ago

check_circle

Review Source

star star star star star

Kathryn Robinson Riverton, UT

I have used AIG Travel Insurance multiple times. In fact, I will not travel without it. I just love the peace of mind of traveling with AIG. I know AIG will be there to help if I have a problem while traveling. It could be anything from my passport getting stolen to medical issue to a delayed flight. I highly recommend getting AIG travel insurance, especially when traveling internationally.

2 years ago

check_circle

Review Source

star star star star_border star_border

Jodianna Maitland, FL

I purchased travel insurance for a short trip. Unfortunately, I had medical issues and was not able to go. The agency did not fully give the amount I paid but reimbursed me for some.

5 months ago

star star_border star_border star_border star_border

TJB Sterling, VA

I would never recommend this company to anyone. Before Corona Virus started we booked a cruise and wanted a peace of mind because I'm military and never know what's going to happen. Of course our cruise gets cancelled due to the virus and plus the DoD put travel restrictions on all members; so we wouldn't even have been able to go. We thought we were good and bought insurance for a reason. Well apparently the virus shutting the world down doesn't count even though the cruises didn't go anywhere during this time. Also thought the DoD policy would work well that hasn't either; we are still holding out hope for that. The people who answer the phones have no idea what they're doing. Every policy/confirmation #, claim #, you name it we give them; they can't find our claim. I'm reading the claim letter for letter from the email they sent us after filing the claim. Then they third party it too another company called AON ? Got transferred to them and they also couldn't help. I feel a little bad for the people on the phone because I know they're getting hammered with questions and demands but for good reason. This company is worthless.

1 year ago

star star_border star_border star_border star_border

Yvonne Markwardt Oconomowoc, WI

Purchased insurance 01/20 for 04/20 flights. Laid off job of 2-1/2 yrs 03/20. Policy clearly states this should be covered with no stipulations. Months after I filed claim and endured their complete silence after my submitting to them all paperwork they requested and more, AIG denied claim due to COVID-19 - and closed case, leaving me no way after months of waiting for deserved ticket cost refund to question or counter their arbitrary decision. Instead of the full cash refund we bought AIG ins to cover us for, we are now left with $350 in airline credits we will never use that AIG's customer service rep initially emailed me I HAD TO cancel the flight for in order for us to even file a claim with AIG. Never purchase insurance from these thieves; they twist the narrative of policy sold so they can take your premium dollars and then not payout on a legitimate claim!

1 year ago

check_circle

Review Source

star star star star star_border

KC Riverton, UT

We used this for our first cruise. We had never been on a cruise before and were nervous to spend to so much money. Everything went really spoothly so we didn't end up needing it, but it was till nice to have that piece of mind.

2 years ago

star star_border star_border star_border star_border

Fe Raleigh, NC

We had to cancel our hotel room due to coronavirus. We cancelled within the free cancellation period so Travel Guard would not have to pay to cover the cancellation. They would not refund our policy payment although our travel was 2 months in the future. They make sure the customer has to pay.

1 year ago

check_circle

Review Source

star star star star_border star_border

Jodianna Maitland, FL

I had a medical emergency and they payed me only some of what I paid.

5 months ago