American International Group (AIG) was founded in 1919 and offers insurance and financial services in over 80 countries worldwide. The company's travel insurance and global assistance division is called AIG Travel Guard. It offers travel insurance and services to both business and leisure travelers, including eight service centers in the Americas, Asia, and Europe.
The company offers travel insurance to U.S. residents and some other countries.
AIG Travel Guard offers three main travel insurance plans, all with optional upgrades. All insurance policies are underwritten by National Union Fire Insurance Company of Pittsburgh, PA, which has an A.M. Best financial strength rating of A (Excellent). High financial strength ratings indicate that an insurance provider is financially stable and able to meet claims obligations.
Whether you're interested in a travel insurance plan for a group, employees, or a trip you're taking with family, you can find competitive options through AIG Travel Guard. Individuals can get plans for a year-long trip, multiple trips, a single-trip, and expatriate insurance.
Corporations or groups can get AIG travel and medical insurance coverage for employees' business travel, credit card holder benefits, loyalty club member travel insurance, and association member travel insurance.
The travel insurance company has a small number of customer reviews on BestCompany.com, which means that conclusions about the customer experience are unavailable. However, current reviews are mixed. Most negative reviews are from 2020. AIG Travel Guard insurance customers were not satisfied with how their claims were handled when trips were cancelled or postponed because of COVID-19.
Although Best Company hasn't received many reviews for AIG Travel Guard, there are positive reviews worth considering. A few of these reviewers had used AIG travel insurance before and appreciated the peace of mind the insurance policy offered. Reviewers purchased AIG Travel Guard products for cruises and international travel.
One reviewer had to make a claim and was satisfied with how the company handled it.
Customer Review: Tom Gourley from Pleasant Grove, Utah
"I have used Travel Guard on a few cruises I have taken and actually had to make a claim on one trip. Their prices were fair, their coverage adequate and when I made the claim they were very helpful. I worried about making an actual claim but there were no questions asked and they made me feel very comfortable in making the claim and paid it in a timely way. I will definately use them again!"
Keep in mind that since reviews are so limited, general conclusions about the customer experience are limited.
If you purchase Gold or Silver insurance coverage, children age 17 and under are covered for free. This coverage is advantageous for families. However, it is not available in New York.
In addition to standard trip cancellation and trip interruption benefits, a Cancel For Any Reason (CFAR) option is available as an upgrade on two out of three plans.
If you purchase an AIG TravelGuard policy within 15 days of your first trip payment, then you are eligible to upgrade your coverage to include CFAR trip cancellation coverage.
AIG Travel Guard uses eight fully-owned customer support centers, offers 24/7 customer support:
While travelling, customers can get help toll free in the United States or Canada, or via an international collect number, plus email support. Support is available in 40 languages.
If customers aren’t satisfied with Travel Guard, they can receive a refund of the cost, minus the service fee by submitting a request in writing within 15 days of the coverage effective date, provided it is not past the original departure date. This guarantee is not available in New York.
With the Silver, Gold, and Platinum plans, pre-existing condition waivers are available if the policy is purchased within 15 days of your first trip payment.
The medical condition lookback period may vary for each plan:
With so few reviews received, it's hard to have a clear picture of the customer experience. Additional reviews would offer more insight and allow for better analysis of customer satisfaction.
AIG Travel Guard reviews are mixed on BestCompany.com. Several of the negative reviews are from 2020. Since the travel industry was shuttered due to the pandemic, it's not surprising that these reviewers were not satisfied with how their claims were handled.
While the Silver plan is a great budget option for travelers, a missed connection can leave you without any coverage. The higher level plans cover missed connections for up to $500, but the Silver plan may leave travelers stranded in the event of a missed flight.
While Travel Guard offers more than 20 coverage options, there are a few plans that customers can’t get online. They have to contact the company directly for assistance.
Tom Gourley Pleasant Grove, UT
1 year ago
Kathryn Robinson Riverton, UT
1 year ago
TJB Sterling, VA
10 months ago
Yvonne Markwardt Oconomowoc, WI
11 months ago
KC Riverton, UT
1 year ago
Fe Raleigh, NC
1 year ago