Resolution Timeshare Cancellation Logo

Resolution Timeshare Cancellation

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5.5

Overall Score

Author: Kaitlyn Short

LAST UPDATED: February 26th, 2025

Based in Madison, New Jersey, and Orlando, Florida, Resolution Timeshare Cancellation is a family-owned boutique cancellation firm. It was created to solve the three biggest problems with the timeshare exit industry:

  • It's expensive to cancel a timeshare.
  • Most cancellation firms employ salespeople, not consumer advocates.
  • Cancellation firms will charge fees based on how much money they think clients have.

Because it is not a law firm, the company states that Resolution can offer clients a cancellation program at an affordable price, a secure money-back guarantee, and a no upfront fee option. Resolution pledges to put its clients' interests first and foremost.

Continue reading for the pros and cons of working with this timeshare exit specialist.

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The Good

  • No Upfront Fee Required
  • Flat-Rate Service Fees
  • Transparency
  • Industry Experience
  • Online Reviews

No Upfront Fee Required

Many timeshare exit companies require a down payment or upfront fee, claiming it is necessary to get the ball rolling. Once they have your money, there are promises to have you out of your timeshare contract in just a few short weeks. The catch?  

Most timeshare owners will never hear from the company (or person) again, still be locked into their contract, and out a couple of thousand dollars. 

Unfortunately, this is a common scam throughout the timeshare cancellation industry. 

Here's how Resolution is different.

Resolution offers its clients a true no upfront fee escrow option — meaning Resolution doesn't get paid until the timeshare company releases you from your contract. 

While this may not seem like a big deal, it is incredibly beneficial in protecting you from getting scammed. 

Companies that offer escrow — like Resolution — can guarantee a level of security during the timeshare closing process.

Flat-Rate Service Fees

Resolution is one of the only timeshare exit companies to offer a flat-rate pricing structure. Additionally, Resolution boasts being the only cancellation firm that will give consumers a price quote without asking how much money the client is paying on their timeshare. 
While most other companies use a quote-based pricing structure, Resolution's clients pay the same flat fee to cancel their ownership, depending on whether or not they have a mortgage:

  • With mortgage — $3,700
  • Without mortgage — $2,700

Transparency

Resolution's website is refreshing, as it provides a high level of transparency about what it takes to cancel a contract. The company doesn't believe in lying or misleading its customers. In fact, the company aims to help people who have already been lied to and misled by timeshare companies.

The website employs an anti-salesperson persona and aims to be completely transparent. For example, many other timeshare companies will claim that a case can be closed in as little as 6 to 10 months. Resolution claps back by saying that a more realistic time frame is 10 to 14 months

Of course, this isn't always the case and some Resolution clients will be out of their timeshare contract in a matter of weeks. But the point is that Resolution is honest with its clients and sets a realistic expectation.

Another topic that Resolution believes in being completely transparent about is timeshare exit programs.

Most timeshare companies offer an exit program. However, these programs are often designed to convince timeshare owners to keep their timeshare or try and resell it — which they know will typically never happen. 

The only exit programs that Resolution endorses are Wyndham's Certified Exit program and Marriott's Deed-Back program. 

Industry Experience

Although Resolution Timeshare Cancellation is a relatively young company, it's packed with experienced employees. 

According to the company, "Resolution is made up of industry executives and founders of some of the most respected cancellation firms in the industry, with over 27 years of combined experience. Add to that the 50-year tenure of our legal counsel, the 12 years of public service work done by our CEO for the non-profit sector, plus the 21 years experience of our credit protection specialists, and you'll find the true extent of our reputation and experience exceeds the most established of cancellation companies." 

Online Reviews

Resolution has received good reviews on other online review sites. The Better Business Bureau has given Resolution Timeshare Cancellation an A- rating and currently does not host any complaints. 

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The Bad

  • Timeshare Developer Limitations

Timeshare Developer Limitations

Unfortunately, Resolution Timeshare Cancellation doesn't work with all timeshare owners from every resort. It does not work with customers who purchased the following timeshares:

  • Club Land'or
  • Massanutten
  • Disney

While it’s unfortunate that RTC can't help timeshare owners with these three vacation companies, it's nice that this is super transparent, so people don't waste time trying to get a consultation with a firm that can't help. 

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The Bottom Line

If you're looking to get rid of your timeshare property but want to work with an affordable and trustworthy timeshare exit company, we highly recommend Resolution Timeshare Cancellation.

Resolution Timeshare Cancellation provides a fresh perspective on the timeshare exit industry. 

The timeshare exit team is wholly transparent and attempts to put its clients' wants and needs first. Consumers pay a flat-rate fee — something that is one-of-a-kind in this industry. 

Additionally, Resolution offers a no up-front fee escrow payment option — another impressive feature that protects clients from all possible scams.

Unfortunately, Resolution can't help you if you're a timeshare owner that has a timeshare with Club Land'or, Massanutten, or Disney.

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4.7

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25 Reviews

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Dannielle M.

I strongly urge others to avoid this company and Mr. Laser. Their lack of transparency, repeated falsehoods, and delays make them highly untrustworthy.

3 months ago

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Kevin McSherry Ringwood, NJ

I met with Steven L in a coffeeshop in Madison, NJ in April 2023. We spoke for about an hour and he told me that he would write a letter on my behalf to the Timeshare Corp. Despite NUMEROUS ATTEMPTS over the ensuing next 3 months via text messages, e-mails and phone calls to the office I have not once received a response from him or any individual in the office. I am always transferred to a generic voice mail and told "how important my call is to them", yet no one has ever returned my calls. I seriously doubt this is a functional organization. Seems like more of a sham operation to me. I have waited far too long to write this review because I held out hope that I would receive a call back. Be careful with this place. AMAZING. I don't think so.

1 year ago

Resolution Timeshare Cancellation Logo

Reply from Resolution Timeshare Cancellation

Despite your assertions to the contrary, you were not and have never been a client of our company. You never received a contract from us, never signed any contract, nor did you ever pay us any fees. We wish you the best of luck and we are sorry that you felt the need to review a company whose services you have not engaged.

Jun. 29th, 2023