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Wesley Financial Group

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469 User Reviews

7.9

Overall Score

LAST UPDATED: July 25th, 2023

Wesley Financial Group, LLC (WFG) is a timeshare exit company based in Franklin, Tennessee. Founded in 2011, WFG helps people that are experiencing financial stress caused by a timeshare obligation. It specializes in resolving timeshare issues caused by deceitful sales tactics. For example, WFG helps timeshare owners who feel like they have been lied to, misled, or pressured into a timeshare agreement.

Since its start in 2011, Wesley Financial Group from a team of just two — McDowell and his son — to hundreds. It operates two Tennessee offices, as well as one in Nevada.

Wesley Financial Group handles all phases of the cancellation process internally and boasts a 98% success rate. In 2019, the firm helped over 15,000 families cancel more than $50 million in timeshare mortgage debt and maintenance fees. To back up its claims of ongoing success, WFG regularly shares its latest timeshare debt elimination achievements on social media.

Read on for the pros and cons of choosing Wesley Financial to cancel your timeshare — or skip ahead to read Wesley Financial Group reviews from customers.

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The Good

  • 100% Money-Back Guarantee
  • Straightforward Timeshare Exit Process
  • Personalized Customer Care
  • Experienced Company Leadership
  • Timeshare Maintenance Fee Calculator

100% Money-Back Guarantee

Wesley Financial Group offers customers a money-back guarantee.

Once accepted as a client, you are covered by a money-back guarantee, which states that your timeshare will be terminated within the contractually agreed upon timeframe. The company's Service Agreement with each client determines with specificity the types of termination that will satisfy the guarantee.

If their timeshare ownership is not terminated during the contractually agreed upon timeframe, then WFG, upon written request from the client, will refund 100 percent of the fee that the client paid to Wesley Financial.

Straightforward Timeshare Exit Process

This timeshare exit company has a simple, transparent process, with four simple steps:

  1. First, a timeshare owner signs up for a free consultation.
  2. An Account Director is assigned to create a file and assist clients in having their account approved for guaranteed cancellation.
  3. Next, the Resolution Department will work around the clock to have the client's contract permanently terminated. Clients are assigned a single point of contact and will receive timely and regular updates from them on their account.
  4. The last step is clients being timeshare free. Once everything is sorted and the timeshare is canceled, clients will receive confirmation and can celebrate.

Personalized Customer Care

When you work with Wesley Financial Group, you are assigned a case manager to guide you throughout the process. No matter the industry, consumers appreciate having an actual person, whose name they know,  that is familiar with your situation to call or email, rather than just a hotline covered by all-purpose service agents. 

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Highlight: Customers appreciate WFG's customer service throughout the process.

The timeshare exit process can take anywhere from months to years. When timing is unknown, it's helpful to have more than just a customer service hotline to call for help. WFG assigns service reps to each account. Customer reviews praise WFG's client support team and express satisfaction with the team's service.

 

Click on the links below to check out Wesley customer reviews mentioning the following:

Experienced Company Leadership

Wesley customers benefit from the company's expert leadership. Wesley Financial Group CEO Chuck McDowell is known as a pioneer of the timeshare advocacy industry. Born and raised in Tennessee, McDowell started his first company in 1982 and spent some time as a stockbroker. He later joined the insurance industry before becoming a sales representative for Wyndham Destinations — the world's most extensive vacation ownership and exchange company.

While working for Wyndham timeshare sales for less than a year, McDowell learned that the timeshare industry was not what he thought it was. He felt that the company encouraged deceitful tactics to get consumers to buy a timeshare. He left the industry to work for the opposing side, fighting for consumer rights. 

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Highlight: CEO Chuck McDowell stood up to Wyndham, the biggest timeshare company in the world. 

Soon after leaving timeshare sales (and helping people get their money back), Wyndham Vacation Resorts, Inc. filed a $5.9 million lawsuit against McDowell. Against the odds, McDowell withstood the suit and won. It took a jury less than 20 minutes to side with McDowell in Federal Court. 

To this day, McDowell continues to fight against timeshare fraud.

Timeshare Maintenance Fee Calculator

A timeshare obligation can quickly grow over time. The WFG website has a helpful calculator tool to help timeshare owners understand their growing maintenance fees.

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The Bad

  • Prospective Client Vetting

Prospective Clients Vetting

Wesley Financial Group uses a thorough review process to vet prospective clients. Not everyone is accepted. Several factors determine the eligibility of each timeshare owner, including the following:

  • Which resort developer your timeshare agreement is with — WFG works to cancel timeshare contracts from over 300 timeshare companies and vacation ownership programs
  • What you were told during the timeshare sales pitch and signup process

Not everyone looking to get rid of an unwanted timeshare will be accepted as a client by this timeshare relief company. 

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The Bottom Line

Chuck McDowell founded Wesley Financial Group to help people who feel like they were lied to, misled, or pressured into a timeshare purchase. The company takes great pride in assisting people and putting its customers and their financial goals first.

Those interested in getting rid of their timeshare can sign up for a free consultation. If accepted, Wesley Financial Group will do everything in its powers to cancel the timeshare contract. If for some reason, the company cannot deliver within the specified time period, the company offers a 100 percent money-back guarantee.

If you are still undecided, scroll down for verified Wesley Financial reviews from consumers. 

Have you worked with Wesley Financial Group to cancel your unwanted timeshare contract? Let us know about your experience with a quick review below.

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Wesley Financial Group

Wesley Financial Group, LLC (WFG), is a timeshare exit company based in Franklin, Tennessee. Founded in 2011, WFG helps people who have been lied to or misled during the timeshare sales process. WFG specializes in resolving timeshare issues created through deceitful sales tactics by assisting individuals in canceling their timeshares along with the debt associated with the timeshares.

Since starting in 2011, Wesley Financial Group has expanded from a father-son team (the McDowell family) and has transformed into a company with over 350 employees. It operates a Tennessee office and one in Nevada.

Wesley Financial Group handles all phases of the cancellation process internally and boasts a 98% success rate. In 2019, the firm eliminated more than $50 million in timeshare mortgage debt and maintenance fees and to date has helped over 15,000 families. WFG publishes regular press releases and posts weekly debt cancellation achievements on social media.

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User Reviews

Star Rating

4.9

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472 Reviews

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Dan Halladay Lafayette, IN

We are grateful that Wesley Financial got us out of the timeshare situation we were in. They were extremely professional throughout the process, and constantly kept us up to date with the frequent e-mail contacts. We were also able to easily contact them if we had any questions. We could not recommend them any higher.

3 years ago

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Elizabeth macfarlane Saint Cloud, FL

I couldn't have done my cancellation without Wesley Financial Group! So professional and caring to every detail. I would highly recommend this company. They even offer me a refund when things got stalled with one of my timeshares, but I stuck with them because of my confidence in them in helping me successfully with the first one and so far so good.

3 years ago

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Lloyd Wertz Pottsville, PA

When my wife and I first thought of eliminating our timeshare ownership, I listened to a number of advertising statements from a number of "timeshare cancellation" companies. All promised to relieve us of our timeshare responsibilities. I even attended a presentation or two from those organizations making claims of that nature. However, when I called the number for Wesley Financial, I felt like I'd found the company that could deliver on those promises, right from the start. The first person who answered my call was reassuring and clearly aware of the issues at hand. She was well-trained and knew how to get to the concerns in an effective, timely, and forthright manner. Once my case was assigned to the legal professional who would take over and follow through to the very successful ending of this effort, things flowed smoothly and exactly as she'd promised. While a number of companies offer to eliminate timeshare ownership, this one delivers--on time and as promised. We are certainly glad Wesley was around when we needed them to be!! Lloyd and Joanne Wertz

3 years ago

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Review Source

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K Johnston Saint George, UT

Customer Review Video

3 years ago

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Charles McCracken Petersburg, VA

Just an awesome team effort by this Group to fight on your behalf . From starting point to ending being informed of the process and knowing if we had concerns they were there to ensure you were comfortable by explaining the issue at hand. While there were many involved ALL were professionals , knowledge and have super attitudes. No longer do we agonize over this past event in are lives. Do to this Team of experts we are very happy! Charles, Joanne, Walt

3 years ago

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Ann White-Sims New York, NY

The Wesley Financial Group really came through for me at a most crucial time in my life. After the passing of my husband, I realized that we had been misrepresented by our Time Share Company and it became a financial burden as a widow. I tried to negotiate to release me from the contract since our mortgage was paid in full but to no avail, they refused, The Wesley Financial Group initiated a full review of the deal processes and found that the deal had fraudulent components. The Wesley Group and their team was thorough, honest, patient and extremely professional. I would highly recommend the Wesley Financial Group to anyone desiring to exit their Time Share contract. “MY LIFESAVERS”

3 years ago

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Emory S Hammond DeFuniak Springs, FL

I am well pleased with my experience with Wesley Financial Group. Especially MR. Logan B he was very helpful and professional. Thanks: Emory S Hammond

3 years ago

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Mary E Butler Flushing, NY

When I was deciding on a company to help me, I researched the top 5 companies in the Timeshare cancellation business. Wesley was in the top 5. I selected Wesley because of their understanding and compassion for what I was going through with the Timeshare Resort I was dealing with. They were very professional and always returned calls or email me. They never left me hanging or wondering about the next step. If you have a timeshare and trying to make a decision, I would highly recommend Wesley Financial Group. They do what they say they will do--release you of your Timeshare in a timely fashion. Mary B

3 years ago

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Debra Robinson Eustis, FL

Working with Wesley Financial Group has been an experience well worth having! Professional, personable and knowledgeable staff is hard to come by, but it's all in the package and should the need ever rise again, Wesley would be the first and only call I would make! No one does it like they do! Others may claim to be able to cancel your timeshare, but Wesley delivers on it's promise!

3 years ago

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Linda Dougherty The Bronx, NY

Although it was not an inexpensive transaction, I was most impressed by the professionalism and efficiency of every employee. Clear timelines were given, and the delivery of services has been earlier than anticipated at every step so far.

3 years ago

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Butch Trussville, AL

Very professional and responsive in moving the process along. Olivia was very thorough in getting the ball rolling and it took about 6 months to complete the cancellation. I just mailed the cancellation document today so I’m waiting on the final release documentation at this time. GOOD JOB by everyone at Wesley.

3 years ago

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Cletis Smith Frederick, MD

After reviewing the introduction videos and hearing the initial sticker price, my wife and I decided to give it a shot and my gosh are we glad we did! From the beginning until our timeshare company finally relented to let us out from our albatross, from Vice President Mark I, to Resolution Specialist Makensi G, the entire staff has been nothing but spectator! Every call I made and every email I drafted was answered in a timely manner. Every interaction was always professional and every conservation was extremely personable and very pleasant, like speaking to a family member or a friend. Makensi was an absolute joy to work with! Her calm demeanor and confidence exuded during every conversation, assuring us this will be resolve - which it was even better than what she and I thought - put to rest any concerns my wife and I may have had to rest. Westley Financial Group has a gem in Makensi and the world needs more people like her.

3 years ago

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Gary H Las Vegas, NV

Excellent group of professionals who really know their stuff. They handled my case from beginning to end with honesty and efficiency. Wesley Financial is highly responsive, reliable, and most importantly, they get the job done. My timeshare is cancelled and I couldn't be happier!

3 years ago

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Steve Johnson Bolton Landing, NY

Wesley Financial Group is everything they claim to be. The staff I worked with was professional, prompt in responding and they delivered on their promise of relieving me of my timeshare. Skepticism, doubt, scam, are often attributed to timeshare relief companies - NOT SO WITH WESLEY FINANCIAL GROUP. They are as advertised. I had no need to test their money back guarantee. I would readily recommend them to anyone considering timeshare relief.

3 years ago

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Faith Nelson Richmond, VA

From our first representative who helped us along the way at Wesley Financial, and to our final representative, Heather Green, for crossing the finish line with us, my husband and I will never be able to thank you all enough for getting us out of that horrible timeshare with Westgate! Never, ever, let me repeat, never, ever, will we sign up for another timeshare again! Owning this was a nightmare and we would never have been able to get out of it without your help and guidance! Heather's professionalism and knowing the ropes, really kept us at ease and trusting the process. We were kept informed every moment along the way. Your customer service is top notch and your compassion and understanding shows you really care about what you do! We will definitely recommend you to all of our family members and friends. Keep doing the wonderful work that you are doing! God bless you all for stepping up to help people the way you do! We will never forget you and will always be grateful! BIG FUZZY HUGS!!! :o)

3 years ago

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Sharon Daniel Seattle, WA

I have had everything great front the beginning of the process until the end of the process. Everyone was very professional and very nice .

3 years ago

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Sanford Jackson Hudson, FL

Excellent group of professionals who really know their stuff. They handled our case from beginning to end with honesty and efficiency. We had no out until we found Wesley Financial. Wesley Financial is highly responsive, reliable, and most importantly, they get the job done. Our timeshare is cancelled and We are very pleased to be out of the financial burden !

3 years ago

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Josie Old Saybrook, CT

From the moment I searched them out, I have been pleased with their professionalism, genuine interest in understanding my experience and guiding me forward to completion.

3 years ago

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Miguel Pintado Miami, FL

Fast and Professional, every day side by side emails confirming step by step, email them and they have a respond as fast as possible no complaints with this company at all.

3 years ago

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Robert Wiseman Sarasota, FL

Very professional group to work with, everyone that I worked/talked with had a very caring, helpful attitude and the results were unbelievably quick and accurate. I couldn’t recommend them more.

3 years ago

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Gilbert Engelke Tysons Corner, VA

Were very professional and explained what would be done and then did it. Very happy with the results

3 years ago

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Mike Metzger Des Moines, IA

WFG is everything they advertised! Kara C was our go to person and she was outstanding! She was always very uplifting and positive throughout the whole process. This company will get you out of any timeshare you are involved with. These people are very professional from the top to the people that work with each of us on a weekly basis. Thanks again to this company that can get you back on your feet again!

3 years ago

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David Heilman Chapel Hill, NC

WFG delivered as promised. After researching companies to help us get rid of a timeshare we were pressured into buying, we chose WFG based on the recommendations of the "Best Company" reviews. The staff was very professional and courteous. AL and EF especially went out of their way to ensure we understood the process and had to endure a LOT of questions from me. They were very knowledgeable of the process and accepted my changes to the documents provided with very constructive feedback. All in all, a very good experience with WFG. We are glad we chose them.

3 years ago

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Marilyn Taylor Sharon, MA

Professionalism and getting the job done. From our very first phone call and all the way through the process, we felt informed and confident that Wesley would resolve our case and get our timeshare cancelled. Our case manager Carrie was EXCELLENT!! The only down-side I can think of is that the $5,000 fee was a bit excessive. We had to take a loan from the bank to make it happen. When you are already behind the 8-ball from purchasing a timeshare, and adding on maintenance fees you will never get back, then have to lay out this kind of money to make it go away, it was a hard pill to swallow. But they did get results.

3 years ago

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[email protected] Hamtramck, MI

Wesley Financial Group is highly professional at the work they do! They are efficient and actually care about their clients! Mr Daniel B is the epitome of professionalism! He and Wesley Financial Group did everything they said they would! They are always concerned about the progress they are making and how the client is doing all along the journey! I am highly impressed with Wesley Financial Group and especially Mr. Daniel B!

3 years ago

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William Randle Mesa, AZ

Thank you Jenifer G for your professionalism in helping me to undo a couple of huge mistakes with my Time Shares. At times it looked like we were running in place. With nothing working. It was rewarding to see you stay steady through out. I found Jenifer G to be very special and easy to work with. She worked very hard for our success. Jenifer G is an asset to The WFG.

3 years ago

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John M Hilton Head Island, SC

We would like to thank our case work Daniel B for a job well done. He was very attentive to our request and lead us through the entire process which is now nearing an end. Every week he would check with us to make sure we did not have any questions or concerns. They were very professional in handling our situation and we had the upmost faith in what they advised us to do.

3 years ago

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Irina Glen Head, NY

The company staff very professional and helpful. Ms. G provided great support, and she was always responded to our concerns in a timely manner.

3 years ago

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joyce Henriques Memphis, TN

The Wesley Financial Group has been great. Ms M. G was professional, and attentive she made sure we understood everything that was happening. My sister and I still have a step or two go but we are positive it's going to happen great job this far. Evelyn and Joyce

3 years ago

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Michael Lewis Shreveport, LA

No complaints. Everything I was told, happened. Every staff member we dealt with was courteous and professional. A little pricey but well worth it and will save money in the long run. Thank You Wesley Financial.

3 years ago

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Nina Pullins Indianapolis, IN

The Representative were very informative. The follow up I received from Makensi G was very professional , she explained the details on how they could best meet our needs and continued to followed up on all of her commitments,. Thank you for helping us work through a very challenging circumstance.

3 years ago

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richard l. hatin Hooksett, NH

The personal touch. Highly professional and patient staff carefully informed and assisted us with each step in the process. They heard our concerns and replied fully. They replied quickly and effectively to our messages. No patronizing, no over promising and no pressure. We are very satisfied and would recommend WFG to anyone.

3 years ago

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Alex Castillo Pocono Summit, PA

I have never encountered a company like Westley Financial Group so professional and punctual in my life. They guide you all the way to your financial freedom from these shady, money sucking timeshares! Thumbs up for this outstanding company for relieving me financially of my time share within 7 months!!! Incredible! This will always be my go-to company when friends are having nightmares with their timeshares! Westley Financial Group is a Godsend! I truly thank you!

3 years ago

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Marty Durden Warner Robins, GA

The people at Westley are very professional and good to work with. They always kept us informed as to what was going on. The ONLY reason I gave 4 stars instead of 5 is because I felt we should of got some of our money back due to we Never used anything at all. Lost a lot of money but happy to be out of it all. An Expensive Lesson Learned !!! Thanks to everyone who worked so hard to make this happen !

3 years ago

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George Kazanjian Bayside, NY

Wesley Financial Group It started with seeing an Advertisement on television to where I am weeks away from closing on all my timeshare holdings. It’s a great place to be and I have Wesley Financial Group to thank. It’s very scary to go up against big corporations. Wesley Financial Group is very professional and experienced in breaking timeshare agreements. They are the “Equalizer”. After making the financial commitment and signing the contract you go through an intake process where you turn over your documentation to make your case. Each phase is handled by a specialist. Next, a plan is built in Resolution to terminate the timeshare contract. The final phases are Closing and Credit Repair. From my experience with Wesley the whole process is well oiled. Thank you to all the participants who worked on my case!!

3 years ago

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Elizabeth and Tony Kaloustian Southborough, MA

WFG delivered on their promise with professionalism. They guided us every step of the way by answering all our questions and by guiding us with encouragement and understanding the process. We were thrilled to hear “Congratulations we have an agreement with your timeshare company.You will be free and clear of your ownership” My husband and I were thrilled to hear those words . Thank you Ali R. for everything ♥️ Now we will be working with the closing department to complete the process

3 years ago

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Deborah Vlastelic Lewistown, MT

We highly recommend WFG----- they got us out of our timeshare in a timely manor and were there for us when threats and concerns came our way. They are very professional and delivered as they said they would. Lauren was especially helpful through the whole process and eased our minds on numerous occasions! Fantastic company!

3 years ago

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Dave Priemazon Norristown, PA

Wesley Financial has been professional and honest with us from the first time we spoke. They communicate with you on every step and help throughout the time share cancelation process. I will recommend using Wesley Financial to all of my friends who want out of their timeshare. April F our customer representative with Wesley Financial was a God send and helped us along the way over the past 9 months. She is amazing.

3 years ago

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Darlene S Myers Twinsburg, OH

They were extremely professional and helpful!! They completed task much quicker than anticipated.

3 years ago

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Howard Painter Hurricane, WV

Wesley Financial Group lived up to their promises in a very professional and timely manner.

3 years ago

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Ronda S. Atlanta, GA

This company was professional and did exactly what they said they would do in a timely manner. They were upfront and honest with us at all times. We were kept informed of the process and our options along the way and they receive my highest recommendation.

3 years ago

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milton lockley Gaithersburg, MD

These are total and true professionals with absolute commitment to customer service care and mission! Deliver proof-positive results, based on experience, know-how and extensive client/custom interactions. In these times of uncertainty, unforeseen challenges and economic hard-times, we need a champion in our corner to ensure that our limited resources, for this by far was money well-spent! Compared to what I and others would spent in the long-term with a life with Wyndham. Thanks for your service in support of all the US armed service members on the global front-lines of freedom!

3 years ago

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amy Baldwin Novato, CA

It was a pleasure working with Wesley Financial Group and its staff. Wesley is professional, courteous and knowledgeable in timeshare exit. We were at ease working with them as they did all the work! I did not lose any sleep or worry during the process. I appreciate their guidance and expertise in dealing with Diamond Resorts. I highly recommend Wesley as the preferred timeshare exit company! Thank you Wesley.

3 years ago

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Kenneth R Bonham, TX

Wesley Financial Group, very professional, very respectful and they did what they said they would do and that was to get us out of our timeshare. It was done in a very timely manner with some very knowledgeable people who always kept us up to date on how things were going. It didn't take as long as we thought it would but they lived up to their word and got us out of our timeshare. Thank You Wesley and Thanks to all of the team members who made it possible for us to say we are timeshare free.

3 years ago

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Richard Todd Cedar City, UT

Very professional yet friendly. Helped us to understand what was happening and how to handle the next phase of canceling our contract. Adam F and Chelsea were easy to work with and very personable. Would work with them again

3 years ago

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Virginia St. Petersburg, FL

Very professional and understanding, Avery was professional,kind, and very patient. She made sure we understood everything that was going on with the process, we are so glad this timeshare nightmare is over , thank you Wesley F . Mario and Virginia.

3 years ago

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MChavers Manchester, CT

Wesley guided me through a very challenging process in a step -by-step manner by providing unlimited support including professionalism, courtesy, patience, and motivation.

3 years ago

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Bob & Sonya Orlando, FL

We are extremely pleased with WFG, Jenni R and Andie R, were a pleasure to work with, they kept in constant contact through the process, they knew their business , were very caring, personal and professional. With their help and advise we were able to terminate a fairly knew contract, and to get rid of the ownership with another timeshare company, both in a very short time. We are just waiting for the final closing papers form both timeshare companies. Everyone who contacted us form WFG, were extremely professional, efficient and courteous, Thank you WFG for getting us out of this burden. Bob & Sonya

3 years ago

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cornell hopkins Fayetteville, NC

Cornell C. Hopkins July 8, 2020 I first began seeing Wesley Financial Group on TV commercials. In the beginning I was hesitant to call but I am glad I did. I definitely do not regret the call. It has been a pleasure working with Wesley Financial Group. Mr. Logan B and Mr. Tony M were very professional, knowledgeable and easy to work with. They were able to answer all my concerns which made this process so much easier for me. I can only imagine how much money Wesley Financial Group has saved me. I would gladly recommend their services o anyone.

3 years ago

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Jon Story Owensboro, KY

From the first conversation, the Wesley Financial team has been professional, sympathetic, patient, and caring. We can not say enough good things about this company and we will forever be grateful to Meredith for being there for us every step of the way.

3 years ago

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