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Primo Management Group

Is This Your Business?
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LAST UPDATED: September 6th, 2023

Based in Orlando, Florida, Primo Management Group, Inc. (PMG) is a timeshare cancellation company that endeavors to provide its clients with superior service. The company’s timeshare elimination consultants only have one mission: to serve clients and bring the peace of mind that comes from relieving their timeshare obligations.

Primo Management Group serves consumers who are financially burdened by an expensive timeshare contract that they can no longer afford. The timeshare industry is continuously developing new sales tactics to convince consumers to purchase a timeshare contract. As a consumer advocate agency, Primo Management Group prides itself on being one step ahead.

Keep reading for pros and cons of working with the Primo team to end your timeshare membership.

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The Good

  • Business in the News
  • Case Managers Assigned
  • Money-Back Guarantee
  • Discounts for Vets

Business in the News

In the past several years, Primo Management Group has been featured in several news outlets, including the following:

  • Forbes
  • TripAtlas
  • Punch Debt In The Face
  • Best Finance Blog
  • Disease Called Debt

Case Managers Assigned

This timeshare cancellation company provides consumers with a hands-on, boutique-style customer service approach. Every new client with PMG will be assigned a case manager — whose entire job is to keep clients in the loop throughout the whole timeshare exit cancellation process.

In addition to monthly case updates, if customers ever have questions, concerns, or just want an update on their cancellation with the timeshare company, they are encouraged to call their case manager directly. This level of personalized service isn't always the case with timeshare exit companies.

Money-Back Guarantee

As a consumer advocate, Primo Management Group offers a money-back guarantee to all of its clients. That way, if PMG isn't able to cancel your resort contract, you are eligible for a full refund of your service fee. This guarantee helps to build trust with prospective consumers that are wary of having to pay thousands of dollars to end their vacation club membership with no promise of results.

While PMG cannot promise that it can cancel every contract, it can guarantee that you won't waste money on its services.

Discounts for Vets

Primo Management Group is a Wounded Warrier Project Corporate Champion. A veteran-owned business, PMG offers timeshare exit discounts to the following groups:

  • Active military members
  • Military veterans
  • First responders

The company doesn't disclose the extent of the fee discount but recommends that veterans looking to end their timeshare contract mention should ask about it during their phone call consultation.


The Bad

  • Vague Pricing Information

Vague Pricing Information

Every timeshare cancellation experience is unique. With every situation and circumstance being unique, it is nearly impossible to provide clients with standard fees. That’s why Primo Management Group has trained timeshare consultants to ask a series of questions that are designed to determine the specific course of action, during each timeshare owner consultation.

While it is understandable not listing prices on the site, it would be helpful to consumers if the exit company would include a list of questions that PMG’s timeshare consultant may ask during the free consultation call. This would be extremely helpful to prospective clients as they would be able to gather the necessary information beforehand and be able to answer the questions without having to search through a pile of documents from their resort.


The Bottom Line

Primo Management Group strives to provide its clients with the best customer service in the timeshare exit industry. When contacting the company, prospective clients speak with a real person — not an automated system or voicemail.

This timeshare exit company does everything it can to help clients protect their credit and even repair it (if needed). PMG offers a 100 percent money-back guarantee on its service fees. However, to find out how much it will cost to end your specific timeshare contract obligation, prospective clients will have to contact the Primo directly for a quote.

Has the Primo Management team helped cancel your timeshare membership? Let us know about your timeshare exit experience with a quick review below.

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Gary brown

It has been over three years and Primo has not refunded my payment since they have been unable to cancel my timeshare. Every week I call and get the response that they are working on the exit. Very frustrating!

2 months ago