Name: SmileDirectClub
Rating: 4.5

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Verified Customer

star star star star star

Denise davidson Kalispell, MT

They're always there when you need them and they call you back

3 years ago

Reply from SmileDirectClub

Denise, we love seeing this!

Sep. 14th, 2020

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Verified Customer

star star star star star

SWinfrey Augusta, GA

Great product, great service, great value, great customer support

3 years ago

Reply from SmileDirectClub

Hello, thank you; we appreciate your feedback!

Mar. 25th, 2020

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Verified Customer

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Charles Harrigan Lynbrook, NY

Easy scanning process took care off billing for me not hard to do at all

3 years ago

Reply from SmileDirectClub

Hello Charles, thank you; we appreciate your feedback!

Mar. 25th, 2020

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Verified Customer

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Stevie Avon, MA

The process of getting rhe aligners was very easy if you go to the smile shop.

3 years ago

Reply from SmileDirectClub

Now that's an honor! Thank you so much, Larry.

Mar. 12th, 2020

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Verified Customer

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Renee Laurel, MD

So easy to follow along with the program because of the reminders and check ins

3 years ago

Reply from SmileDirectClub

Renee, we really appreciate your feedback!

Mar. 12th, 2020

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Verified Customer

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Teresa Quigley

Everything going OK. Some aligners have to be filed extensively. Otherwise fine.

3 years ago

Reply from SmileDirectClub

Hi Teresa, we appreciate you taking the time to leave us this feedback.

Mar. 12th, 2020

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Verified Customer

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Angela Livingston

The smile direct club has been great and it has been easy for me.me

3 years ago

Reply from SmileDirectClub

Hi Angela, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Mar. 12th, 2020

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Verified Customer

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keila cruz

I cancel the service because they send me wrong size and i still 3 months deal with the cancellation and refund and now they want damage my credit too

3 years ago

Reply from SmileDirectClub

Hi Keila, thank you for taking the time to leave us with this review. We are concerned to hear about this and want to help in any way we can as our customers and their information is very important to us. In order for us to better assist, please reach out to us at 800-848-7566.

Mar. 12th, 2020

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Verified Customer

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Trinay

The staff were very pleasant and the process felt super quick and easy

3 years ago

Reply from SmileDirectClub

Trinay, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Mar. 12th, 2020

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Toni Congedo Bend, OR

Do not waste your money. Get aligned a that a live orthodontist can review and adjust. The fit was horrible. The slug era buckled and could not accommodate the crowding. Not once did a “smile agent” ask about the fit at each check In. How do I know how they fit? I rely on the professionals to know that. Submit 3 photos each time for a review to trust they know exactly what is happen. Zero dialog. Invest your money properly and see a real live orthodontist that cares what your treatment plan is and how effective it is.

2 years ago

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Verified Customer

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Teasia Love

Teeth whitening cause gum sensitivity. While aligners hurt and continue to hurt after months of use.

3 years ago

Reply from SmileDirectClub

Hi Teasia, thank you for this review and feedback. We are concerned to hear this as we have designed our bright on product to be safe and easy to use before, during, or after the SmilePlan process. If we can be of further assistance, please reach out to us directly at [email protected]. Best, Jeff.

Sep. 28th, 2020

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Verified Customer

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Yajaira Jimenez Huntington Park, CA

Because it has been really working on teeth. I love it

3 years ago

Reply from SmileDirectClub

Yajaira, we are so happy to read such a great review about SmileDirectClub!

Sep. 14th, 2020

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Verified Customer

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Andrea Rives Junction, MI

Great product, fast results and the results have lasted

3 years ago

Reply from SmileDirectClub

Andrea, we love seeing this!

Sep. 14th, 2020

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Verified Customer

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Shelbi Gerrardstown, WV

Customer service was nice. It's very easy and convenient.

3 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Shelbi!

Mar. 25th, 2020

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Verified Customer

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Mackenzie Lake Village, IN

everything was delivered earlier than expected!

3 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Mar. 25th, 2020

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Verified Customer

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Sherry Hudson bridgett

I had a great experience all my questions were answered.

3 years ago

Reply from SmileDirectClub

Sherry, we really appreciate your feedback!

Mar. 25th, 2020

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Verified Customer

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Jenny Hauschildt Savage, MN

Very simple. Easy to follow what to do and when to change them

3 years ago

Reply from SmileDirectClub

Thanks a million, Jenny!

Mar. 12th, 2020

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Verified Customer

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Larry Cromwell Cary, NC

Simplicity and steady informative communication.

3 years ago

Reply from SmileDirectClub

Now that's an honor! Thank you so much, Larry.

Mar. 12th, 2020

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Verified Customer

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Meneika Scott Winchester, VA

Best customer service ever and always resolving my issues

3 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Meneika.

Mar. 12th, 2020

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Verified Customer

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Briana Brewer

Nice product and services, only thing the product is a little uncomfortable.

3 years ago

Reply from SmileDirectClub

Hello Briana, thank you; we appreciate your feedback!

Mar. 12th, 2020

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Verified Customer

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Cindy

very pleased with the results by using the whitening system

3 years ago

Reply from SmileDirectClub

Cindy, we really appreciate your feedback!

Mar. 12th, 2020

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Verified Customer

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Joyce Ireland

The cost was reasonable and my smile looks awesome!!

3 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Joyce! This means the world to us.

Mar. 12th, 2020

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Verified Customer

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Chan

Great service. Only very lately response to requires email that is all.

3 years ago

Reply from SmileDirectClub

Hi Chan, we appreciate you taking the time to leave us this feedback.

Mar. 12th, 2020

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Verified Customer

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Larry C Bobb

Progress is easy to see and the devices are easy to use.

3 years ago

Reply from SmileDirectClub

Thanks a million, Larry!

Mar. 12th, 2020

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Verified Customer

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Tim Snare

Efficient, inexpensive way to get my straighter smile!

3 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Tim.

Mar. 12th, 2020

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Verified Customer

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Vidal ellis

Excellent customer service..something to grin about ''

3 years ago

Reply from SmileDirectClub

Thanks a million, Vidal!

Mar. 12th, 2020

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Verified Customer

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Heather

The products are great quality for the price

3 years ago

Reply from SmileDirectClub

Heather, your wonderful feedback and rating mean a lot to us.

Mar. 12th, 2020

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Verified Customer

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Christopher Lisa

They were super friendly and knowledgeable.

3 years ago

Reply from SmileDirectClub

Thanks a million, Christopher!

Mar. 12th, 2020

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Verified Customer

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Marlin

Its an easy and convenient way to straight your teeth

3 years ago

Reply from SmileDirectClub

Marlin, thank you so much for sharing.

Mar. 12th, 2020

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Verified Customer

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terri

customer service is prompt when problems happen to arise

3 years ago

Reply from SmileDirectClub

Terri, thank you for your kind words and this wonderful review!

Mar. 12th, 2020

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Verified Customer

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Wanda crouch

The constant reminders and encouragement

3 years ago

Reply from SmileDirectClub

Hi Wanda, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Mar. 12th, 2020

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Verified Customer

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Jack Bullock

Great customer service on the phone and in-person.

3 years ago

Reply from SmileDirectClub

Thanks a million, Jack!

Mar. 12th, 2020

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Rocio Diaz Tallahassee, FL

Great service to use for Teeth Whitening. Pricing is high, but fair. Customer service is fast and knowledgeable. I love it!

1 year ago

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Rocio Diaz Tallahassee, FL

Smile Direct Club amazes me every time. Their prices are never as exorbitant as competitors and the teeth whitening really does work quick and easy.

3 years ago

Reply from SmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Mar. 25th, 2020

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Mykahla Nelson Managua, MN

This is awesome! My teeth have never been so white! I swear if you look at my smile you will go blind! This is also pretty affordable.

3 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Mar. 12th, 2020

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Verified Customer

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Quincy G. Pridgeon Pine Bluff, AR

The process was very easy and convenient

3 years ago

Reply from SmileDirectClub

Hello Quincy. Thank you; we appreciate your feedback!

Sep. 14th, 2020

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Verified Customer

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Jerry Jacobs Plainfield, NJ

We agreed on a price, once they debited my card, the price had increased & no one changed it.

3 years ago

Reply from SmileDirectClub

Hi Jerry, thank you for taking the time to leave us with this feedback. We are always working hard to assist all customers in any way we can. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.

Mar. 12th, 2020

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Verified Customer

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Emily Mansell

It's quick, easy and not painful, like other brands are.

3 years ago

Reply from SmileDirectClub

Thanks a million, Emily!

Mar. 12th, 2020

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Hannah Barth Tallahassee, FL

After 3 uses with SmileDirectClub teeth whitening I noticed a shocking difference! I would recommend.

1 year ago

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H W American Fork, UT

Has a very strong bad positive outcome. When I used this teeth whitening it made my teeth glow brighter than ever!

2 years ago

Reply from SmileDirectClub

Hi there, thank you for much for this review! If we can ever be of any assistance, we can always be reached at [email protected]. Best, Jeff.

Mar. 30th, 2021

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Kaitlyn McBride Logan, UT

I love SmileDirectClub! They make it easy for you to feel confident in your smile. It's affordable and easy!

2 years ago

Reply from SmileDirectClub

We are loving your enthusiasm, Kaitlyn! This means the world to us -- thank you so much.

Oct. 28th, 2020

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Verified Customer

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Kyle Thurmond Arlington, VA

Customer service is subpar and you cannot speak with a dentist directly

3 years ago

Reply from SmileDirectClub

Hi Kyle, thank you for taking the time to leave us with this feedback. We are concerned to see this as we want to provide the best customer experience possible. We have a dental team that is available to assist via email, phone, or chat. Please reach out to us at [email protected] so we can further assist.

Sep. 14th, 2020

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Heather Lee Buena Vista, VA

The teeth whitening kit is easy to use and I saw results the first time I used it.

1 year ago

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Katie Lewis Eagle Mountain, UT

I love this smiledirectclub they are so easy to work with and the price is perfect. The results are incredible

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Katie, we appreciate you taking the time to leave us this feedback.

Oct. 28th, 2020

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Abby Ashby Provo, UT

I used smiledirectclub and didn’t find it to be as effective as other teeth whitening things I have used.

2 years ago

Reply from SmileDirectClub

Hi Abby, thank you for taking the time to leave us with this feedback. We are concerned to hear this as we have seen amazing results with the use of our bright on products. In order for us to best assist, please reach out to us at [email protected]. Best, Jeff.

Mar. 30th, 2021

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Verified Customer

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Deandra Morgan Bessemer City, NC

Dishonest do not do what they say they will do.

3 years ago

Reply from SmileDirectClub

Hi Deandra, thanks for this review. We are concerned to hear this as we strive to provide our club members with complete transparency as well as a comfortable and fun experience. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.

Mar. 25th, 2020