- SmileDirectClub
SmileDirectClub
check_circle VerifiedSmileDirectClub offers bright on teeth whitening supplies in addition to its clear aligner offerings. Bright on products utilize the same enamel-safe whitening agent that dentists use, but products are less than half the cost of professional teeth whitening services. The company offers at-home whitening kits for different amounts of time, including one year kits, six-month kits, and touch up options.
SmileDirectClub claims that using its bright on whitening gel for one week, five minutes each morning and night, can whiten teeth up to nine shades and last for six months. The company’s products also include a 20-LED accelerator light that is powered by smart phones, its own electric toothbrush, and whitening toothpaste.
The Good
- LED Light
- Pen Supply
- Phone Compatibility
LED Light
SmileDirectClub has a variety of packages available for teeth whitening options. Most of these packages include an LED light which accelerates teeth whitening and is three times faster than teeth whitening strips. The blue wavelength on the LED light accelerates the bright on formula, creating a whiter smile faster than others. The bright on whitening removes years of tough stains and transforms your teeth with enamel-safe whitening agents approved by dentists. The treatment can last an average of six months, although many customers have reported whiter teeth immediately after use.
Pen Supply
Also found in the teeth whitening packages purchased through SmileDirectClub are premium teeth whitening pens. The pens feature mint flavors, fast absorbing technology, and have a no-mess brush applicator. A whitening pen is a great way to touch up a specific tooth or certain area with a stain that needs extra whitening. The easy-to-use pens provide professional-quality teeth whitening all from the comfort of home. No need to go to the dentist's office; the oral care products are all available for at-home use.
Phone Compatibility
Something unique about SmileDirectClub is the compatibility between devices. Not only does the hands-free, smartphone powered LED accelerator light whiten your teeth, but it also connects with your android or iPhone. This makes it easy to whiten your teeth everywhere. Results make your teeth notably whiter and brighter.
The Bad
- Can't Whiten Teeth While Wearing Aligners
Can't Whiten Teeth While Wearing Aligners
SmileDirectClub also provides clear aligner bundles for people who want to straighten their teeth at home. Some invisible braces providers offer teeth whitening solutions that pair with your aligners so you can whiten your teeth while simultaneously wearing your aligners and straightening your teeth. SmileDirectClub's teeth whitening kit is separate from its aligner treatment, so you'll need to whiten your teeth separately and won't be able to put your teeth whitening solution on while wearing your aligners.
However, this is convenient for people who only want to whiten their teeth and don't plan on purchasing the invisible braces treatment, so it may be a positive that SmileDirectClub sells its teeth whitening separately.
The Bottom Line
offers great products like the LED accelerator light and bright on kit, compatibility among technology, and customizable smile-correcting clear aligners. You are getting a great deal for the product as well as fast shipping and high-quality teeth whitening. You can also make an appointment or order your impression kit for SmileDirectClub aligners to see how your smile can be improved.
User Reviews
Star Rating
89 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Cindy
very pleased with the results by using the whitening system
Reply from SmileDirectClub
Mar 12, 2020
Cindy, we really appreciate your feedback!
Verified Customer
Casey Lecco
It has been a breeze working with SmileDirectClub! They have made it so easy week through week.
Reply from SmileDirectClub
Mar 12, 2020
Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.
Verified Customer
Briana Brewer
Nice product and services, only thing the product is a little uncomfortable.
Reply from SmileDirectClub
Mar 12, 2020
Hello Briana, thank you; we appreciate your feedback!
Verified Customer
Abigail
Works great. See results within a week. I really like and trust smiledirectclub. Highly recommend.
Reply from SmileDirectClub
Mar 12, 2020
Abigail, we're delighted to read your review!
Verified Customer
Teresa Quigley
Everything going OK. Some aligners have to be filed extensively. Otherwise fine.
Reply from SmileDirectClub
Mar 12, 2020
Hi Teresa, we appreciate you taking the time to leave us this feedback.
Verified Customer
Andera DeMatteo
I am very pleased. Only issue is the trays are thin and cut my lip or they are too high and rub ir sqeeue my gums (the emory board is not that helpful for what im referring to)
Reply from SmileDirectClub
Mar 12, 2020
Hello Andera, thank you; we appreciate your feedback! Please reach out to us at 800-848-7566 so we can better assist.
Verified Customer
Penny B
Have had too many mistakes and have been talked to like crap from customer service I emailed and call there extended customer service and nothing back from them thats was o er 3 weeks ago
Reply from SmileDirectClub
Mar 12, 2020
Hi Penny, thank you for taking the time to leave us with this feedback. We are concerned to hear this as we take pride in the care and assistance our customer care teams provide. In order to better assist, please reach out to us at 800-848-7566.
Verified Customer
FunnyVon
I gave you guys four stars because it wasn't what I expected my spa to be what I was shown on the 3-D scan but you guys did a great job but not what I was
Reply from SmileDirectClub
Mar 12, 2020
Hi Davon, we appreciate you taking the time to leave us this feedback.
Verified Customer
Renee
So easy to follow along with the program because of the reminders and check ins
Reply from SmileDirectClub
Mar 12, 2020
Renee, we really appreciate your feedback!
Verified Customer
Terri Livingston
So easy to use. The directions are very easy to understand and follow. Have been kept informed and reminded when to change aligners.
Reply from SmileDirectClub
Mar 12, 2020
Terri, thank you so much for the positive review!
Verified Customer
Rosalba
SmileDirectClub delivered my aligners on time. The box was complete and came with clear instructions. I began noticing a change in my smile 4 weeks into my plan. It has been a great experience, so far.
Reply from SmileDirectClub
Mar 12, 2020
Hi Rosalba, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!
Verified Customer
Larry Cromwell
Simplicity and steady informative communication.
Reply from SmileDirectClub
Mar 12, 2020
Now that's an honor! Thank you so much, Larry.
Verified Customer
Stevie
The process of getting rhe aligners was very easy if you go to the smile shop.
Reply from SmileDirectClub
Mar 12, 2020
Now that's an honor! Thank you so much, Larry.
Verified Customer
Jerry Jacobs
We agreed on a price, once they debited my card, the price had increased & no one changed it.
Reply from SmileDirectClub
Mar 12, 2020
Hi Jerry, thank you for taking the time to leave us with this feedback. We are always working hard to assist all customers in any way we can. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.
Verified Customer
Jesica Land
So easy to use and results show up fast, there isn't a bad taste and it's very affordable.
Reply from SmileDirectClub
Mar 12, 2020
Jesica, we're delighted to read your review!
Verified Customer
Jenny Hauschildt
Very simple. Easy to follow what to do and when to change them
Reply from SmileDirectClub
Mar 12, 2020
Thanks a million, Jenny!
Verified Customer
DesaRae
Amazing! Results after one session and I've been doing this for months with no sensitivity!
Reply from SmileDirectClub
Mar 12, 2020
DesaRae, reviews like this give us motivation and help us ensure we provide high-quality care.
Verified Customer
Marlin
Its an easy and convenient way to straight your teeth
Reply from SmileDirectClub
Mar 12, 2020
Marlin, thank you so much for sharing.
Verified Customer
Christopher Lisa
They were super friendly and knowledgeable.
Reply from SmileDirectClub
Mar 12, 2020
Thanks a million, Christopher!
Verified Customer
Heather
The products are great quality for the price
Reply from SmileDirectClub
Mar 12, 2020
Heather, your wonderful feedback and rating mean a lot to us.
Verified Customer
Kasey Franklin
I bought the whitening kit, and hands down best product available for whitening.
Reply from SmileDirectClub
Mar 12, 2020
Kasey, your wonderful feedback and rating mean a lot to us.
Verified Customer
Israel
Everyone makes you feel very comfortable. The service is immaculate & ever since my journey started, SmileDirect has exceeded my expectations!
Reply from SmileDirectClub
Mar 12, 2020
Israel, thank you so much for the positive review!
Verified Customer
Vidal ellis
Excellent customer service..something to grin about ''
Reply from SmileDirectClub
Mar 12, 2020
Thanks a million, Vidal!
Verified Customer
Frances Deishler
Love the progress my teeth are making. The Bright On is working Great on Whiting my teeth!
Reply from SmileDirectClub
Mar 12, 2020
Hi Frances, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!
Verified Customer
Heather Ramsey
I've had major crowding in my teeth for many years. I really could not afford the extravagant cost of braces or Invisalign. Smile Direct is the only service provider that allowed me to not undergo a credit check to make payments. The customer service was a great and pleasant experience. Everyone was friendly. The processing times and delivery times were unusually expedient for a high-volume, busy company with so many orders to fulfill.
Reply from SmileDirectClub
Mar 12, 2020
Wow! This means a lot to us, Heather. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.
Verified Customer
Tim Snare
Efficient, inexpensive way to get my straighter smile!
Reply from SmileDirectClub
Mar 12, 2020
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Tim.
Verified Customer
Larry C Bobb
Progress is easy to see and the devices are easy to use.
Reply from SmileDirectClub
Mar 12, 2020
Thanks a million, Larry!
Verified Customer
Annie O'Dell
I'm seeing results and liking what I see. AND they tell me when to change my forms.
Reply from SmileDirectClub
Mar 12, 2020
Now that's an honor! Thank you so much, Annie.
Verified Customer
Chan
Great service. Only very lately response to requires email that is all.
Reply from SmileDirectClub
Mar 12, 2020
Hi Chan, we appreciate you taking the time to leave us this feedback.
Verified Customer
Noonya
The company does not know how to scale and grow. They do not share the truth and clearly are unable to make the profit winnings promised to investors. This company has never had a good finance dept. people have been taken advantage of and honestly when you first start you think that you're joining smart people at an established company but it is do or die and everyone is making it up as they go. Which is partial to what led them to take a deep dive in stock because everyone is scrambling to take care of the business with band aids and tape. The company culture is toxic and political. This place is really a lost cause.
Reply from SmileDirectClub
Mar 12, 2020
Thank you for taking the time to leave us a review. We want all of our team members to enjoy working at SmileDirectClub. If you are comfortable chatting, please reach out to your People and Organization Business Partner so that we can talk through your concerns together. You can also give us a call at 800-848-7566.
Verified Customer
Melissa
Was easy to do. Directions thorough. And they're not just for your money and take on any and evehone. My case was too severe so they didn't accept me. However they claim you get your money back if they don't and I've never seen my money back. Oh well I guess.
Reply from SmileDirectClub
Mar 12, 2020
Hi Melissa, we appreciate you taking the time to leave us this feedback. Please reach out to us at 800-848-7566 so we can be of further assistance.
Verified Customer
Hernan Geldstein
Everything was great since day 1. Everything arrived on time, fitting perfectly all my needs I am super happy with the final results
Reply from SmileDirectClub
Mar 12, 2020
Hernan, we're thrilled to see your kind review!
Verified Customer
Janice Nagel
Smile club is great at the office location although if you have to call up you will in to issues with customer service support
Reply from SmileDirectClub
Mar 12, 2020
Hi Janice, we appreciate you taking the time to leave us this feedback.
Verified Customer
Kiley W.
They definitely deserve five stars, they've helped me out throughout this whole process of getting straight days without the extra cost, anytime I had a question or just a little concerned I would DM the Instagram account and they would answer within an hour. They are very helpful and kind and send text messages and emails every time you need to switch out your liners for the new ones all together my experience has been great with Smile Direct Club.
Reply from SmileDirectClub
Mar 12, 2020
Wow! This means a lot to us, Kiley. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.
Verified Customer
Emily Mansell
It's quick, easy and not painful, like other brands are.
Reply from SmileDirectClub
Mar 12, 2020
Thanks a million, Emily!
Verified Customer
Shannon
Overall I have had a good experience. The aligners do crack though and that is frustrating. Even when I am super careful, they still crack at the top. Especially the top teeth ones.
Reply from SmileDirectClub
Mar 12, 2020
Hi Shannon, we appreciate you taking the time to leave us this feedback. Please reach out to us at 800-848-7566 if we can be of further assistance!
Verified Customer
Nadia D.
They're not bad. It's a super easy process to get started with and do at your own time no matter your schedule, but I found that they fix one problem and create a new one so try at your own risk.
Reply from SmileDirectClub
Mar 12, 2020
Hi Nadia, we appreciate you taking the time to leave us this feedback. Please reach out to us at 800-848-7566 so we can further assist.
take7
It worked and it didn't give me as bad teeth sensitivity as white strips from the store. I would say about 2- 3 shades lighter. Worth the price and cheaper than the glo whitening.
Reply from SmileDirectClub
Mar 12, 2020
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review.
Mykahla Nelson
This is awesome! My teeth have never been so white! I swear if you look at my smile you will go blind! This is also pretty affordable.
Reply from SmileDirectClub
Mar 12, 2020
Thank you for taking the time to leave a review and putting a smile on our face!