Name: Tax Network USA INC
Rating: 4.5

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Vanessa Ehem

I signed up with Tax Network USA in December 2024 and paid $350 biweekly (8 payments total) with the promise they’d start work immediately. Despite sending all requested documents multiple times, nothing meaningful was done. When I contacted the IRS directly, I discovered no action had been taken on my behalf—no contact, no filings—until I personally initiated it in April 2025. I was still considered non-compliant because I hadn’t filed my 2023 return, which Tax Network USA never advised me to do, despite having my tax transcripts. They falsely claimed my Offer in Compromise was in its "final stages" even though the IRS had no record of it. When I tried to cancel, they sent a "mutual release" demanding I waive my rights and stay silent, and threatened to keep their Power of Attorney on my account unless I signed—holding my IRS account hostage. This company provided no real service other than auto-deducting payments. I strongly advise reporting them to the BBB, FTC, and your state attorney general if you had a similar experience as mine. Do your research. Read every document they send you. They prey on people in vulnerable tax situations.

1 year ago

Reply from Tax Network USA INC

We aren't requiring clients to refrain from leaving honest reviews or from disparaging services based on their genuine experiences. However, it is permissible to include a clause that prevents clients from making false or misleading statements. This provision was developed in consultation with a contract attorney to ensure compliance with FTC regulations. We are within our rights to ask clients not to make inaccurate or deceptive claims in public reviews, and that is what the clause entails. We do not believe it is reasonable to issue a refund while being publicly misrepresented and falsely accused.

It is not uncommon in our industry for clients to feel dissatisfied with outcomes, especially when expectations do not align with what is legally achievable. Our clients are often in complex and difficult financial situations involving tax debt with the U.S. government. While complete debt elimination is rarely possible, our services typically place clients in significantly improved financial positions — often resulting in reduced repayment obligations.

We recognize that paying any amount toward tax debt may not feel ideal, but we work within legal constraints to achieve the most favorable resolution possible. With over 20,000 clients served, the majority are satisfied with our results. Nonetheless, a small number may remain unsatisfied despite measurable financial improvements, as their expectations may be beyond what the law permits. We remain committed to transparency and to delivering the best outcomes within those legal boundaries. This is an acceptable request of our clients and is within this platform's ethics requirements.

May. 7th, 2025

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bruno santos

DO NOT TRUST TAX NETWORK USA — YOU’VE BEEN WARNED I rarely leave reviews, but what Tax Network USA put me through demands to be exposed. I hired this company to handle a state tax issue, and it turned into an absolute nightmare. I was never given direct access to the Power of Attorney who was supposedly representing me. Every time I raised concerns about time zone issues (I’m in Massachusetts, they’re in California), I was dismissed and threatened with having my case dropped for simply expecting them to do their job. The agent from the state, Mr. Newell, told me he couldn’t reach anyone at Tax Network USA during morning hours and would get voicemail messages late in the day, long after state offices in Massachusetts had closed. I lost weeks of time because of this blatant disregard for scheduling and communication. Meanwhile, I was forced to spend over $3,000 in rental cars because my driver’s license and vehicle registrations were suspended issues that could have been resolved in a single phone call if this company had done the bare minimum. When I finally spoke to the state directly (something Tax Network USA said would breach my contract), they handled everything in five minutes. That’s right, five minutes. License reinstated. Vehicles back on the road. They lied, delayed, and manipulated me to keep billing another month. I emailed, called, and asked for case updates, silence. I demanded my documents, ignored. This company is a disgrace. Tax Network USA should not be allowed to handle sensitive matters involving people’s finances and lives. Their negligence, dishonesty, and lack of basic human decency is shameful. I am pursuing legal action and will continue warning others about what happened to me. Stay far away.

1 year ago

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Jeron Kerridge

I initially contacted Tax Network USA as a potential client based on their recommendation by Daily Wire. I spoke briefly with James G on December 19th at 10:40am. I was at work and unable to do the initial consultation call at that time. James informed me that he would be out of the office through the end of the year, so we scheduled a call for January 6th between 5-5:30pm, after I had explained that I have a varaible work schedule and couldn't ensure that I would be available until after 5pm. James called at 2:25pm, 3:42pm, and 3:58pm, and again at 3:08pm on January 7th in addition to sending an email both days. We spoke briefly at 12:50pm on January 9th and scheduled a call for the following Monday, January 13th. During our 12 minute call, he gave vague answers to my questions and said that more would be explained after I paid the $7500 retainer. I told him that I needed to discuss the details with my wife and father who would be helping me secure representation as well as another firm I had also spoken to while I was waiting to connect with James, and that I would contact him Tuesday or Wednesday with my final decision. On Wednesday, January 15th at 4:13pm, he left me a rude voicemail, saying that he was going to "give up on me." I sent James a text message the following afternoon letting him know that I did not appreciate his communication and that I was no longer interested in becoming their customer. He proceeded to accuse and insult me because of my decision not to hire him, saying that this "is exactly why I'm in the position I'm in," "Good luck, I'll need it," and that I "just make excuses." He even sent an email afterwards with the same sentiments. I feel this was an entirely unwarranted and unprofessional way to treat a potential customer, and was a far cry from the experience that I had while shopping other firms. I'm thankful that this happened before I paid the retainer. If this is how they treat potential customers, I can only imagine how I would have been treated once they had been paid.

1 year ago

Reply from Tax Network USA INC

We are sorry you are experiencing this. Any complaints or concerns can be formally submitted to qa@tnusa.com or if you are a customer, via the client portal.

Feb. 19th, 2025

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Debra DeStefano

Everyone is very friendly and understanding! I have not received any more notices from the IRS which I’m assuming is because of Tax Network USA. I just there were more updates if possible.

1 year ago

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Anna Charlotte, NC

They’re terrible. We paid $10,000 for them to negotiate an Offer in Compromise with the IRS so we could sell our house without losing everything. Initially they promised it could be negotiated within days. Not only did they NOT negotiate an Offer in Compromise, they got us into the “currently uncollectable” status that we ALREADY had! When we asked if we could sell our house without consequence in this position, they told us yes. The IRS won’t take your proceeds. That was a complete lie. Not only did the IRS take EVERYTHING, we had no time between the sale date and closing date to negotiate an Offer in Compromise because it takes at least a month according to the IRS. We tried asking Tax Network for help and Mike literally laughed. He also said Sarah, the person he had directed us to talk to as his representative for tax advice was “only a secretary” continuing to laugh because we took advice from her as he’d directed. Seriously RUN. Do not walk but RUN from these people. They do not care about you nor, in my experience, do they give accurate tax advice. And they certainly do not do what you ask them to do, but you absolutely will pay out the nose for services. Bypass these people and talk to the IRS yourself. You’ll get farther and get correct information without being treated poorly.

3 years ago

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Verified Customer

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Pamela Brungardt Concordia, KS

I was told that my retirement savings would not effect the result of my final outcome. That was wrong. I'm now thinking that the IRS looked at that and said "they have money to pay off this debt, no way do they get a break!". My husband has become disabled since acquiring my tax debt and that made no difference that he was not and had not been working since COVID hit. Not only did they NOT help me but my tax debt went up by 10k and my payments went up %100. The only way to get my payments down now is to pay down my debt. I would have liked a reasonable payoff instead which I could have afforded. Can't afford what they are asking now. Now I'm stuck with 10k more to pay and never seeing the end. They are terrible at communication, never left a message on my phone if they called and rarely corresponded by email. Most of the correspondence I received from the IRS after the resolution was asking for more information from TAX Network USA. Makes me think they didn't ever receive their requests in order to resolve my debt. And do you think they bothered to call once my situation was resolved? NO! I paid nearly $2k to have them look at my situation, only to make it worse! WOW! So disappointed with their service, I picked them based on their reviews and now wish I would have gone somewhere else. DO NOT TRUST THEM!

3 years ago Edited January 10, 2024

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Cornelia Middleboro, MA

Jessica and Evan were very professional and knowledgeable regarding my tax issues. Tax Network USA 🇺🇸 diligently worked on helping resolve a very scary situation :)

3 years ago

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Adrienne Bagamaspad Van Nuys, CA

My experience with Tax Network was incredibly smooth and exceeded my expansions. Everyone was extremely kind and professional. I would definitely 10/10 recommend.

4 years ago

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Vik

Melody @ Tax Network provided me with an outstanding experience! From start to finish, everything exceeded my expectations. If I had wings, I'd be flying with JOY!!

11 months ago

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Lou Vellia

Everything was great except they didn't make clear that the time the phone appointment was made didn't include that it was Pacific time. I live in Eastern time, so I was not very happy about that. I am hoping they will include that clarification in the future. Besides that, everything seems to be very good!

1 year ago

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Michele D'Anna

Okay so, once I get my funds reimbursed, then my experience was just amazing. Aaron was so, so helpful! I had just rushed into a decision without realizing it was already being handled by my accountant.

2 years ago

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Verified Customer

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Joshua Burbank, CA

They settled my tax debt entirely. I didn't have to pay the IRS anything.

3 years ago

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Verified Customer

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Greta Hempstead, NY

They were there when I would have questions and responded relatively quickly with answers.

3 years ago

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Verified Customer

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Anonymous

Everyone was great to work with and were so helpful. Thank you!

4 years ago

Reply from Tax Network USA INC

Thank you for trusting our firm with your tax problem!

Aug. 12th, 2021

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Verified Customer

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Marie defeo Pompano Beach, FL

The company is thorough knowledgeable and always available to answer questions.

4 years ago

Reply from Tax Network USA INC

Thank you for trusting us with your tax issue Marie!

Aug. 12th, 2021

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Sonia Gapasin

I worked with Vince and he was very prompt, organized and was a pleasure working with him. I would use this company again.

1 year ago

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Mandy H.

I am really disappointed in this company, lack of communication, and contacted the IRS and set up a payment plan on my behave without me even know, requests of the same items over and over again. It's been 4 months and just sent more bank statements. Very frustrating, also they failed in letting me know how long this process would take and what to expect again lack of communication.

1 year ago

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Sizzler90

I had an amazing experience. The staff are knowledgeable and very friendly. I will be continuing to utilize their services moving forward.

1 year ago

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Verified Customer

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Daniel OConnor Killeen, TX

I chose Tax Network because they said they could and would get my taxes reduced and stop the interest and penalty charges - THEY DID NEITHER!! They did not get one cent taken off my taxes - nor stop the interest! All they did I suppose is buy me time which stopped the IRS from putting a lien on me. Now add in their fee and THEY END UP COSTING ME A WHOLE LOT MORE IN THE END!! That's not right as they assured me of what they could and would do. I should only pay them for the time they bought me - THAT'S IT!!

3 years ago

Reply from Tax Network USA INC

Daniel,

When you approached us as a potential client, your account was in a dire state. You had fallen behind on your payments to the IRS by almost $12,000 over a period of two years.

You expressed your inability to afford our service, and after obtaining approval from management, we arranged the smallest possible payment plan for you. To put things into perspective, your payment amount was lower than that of all our 1,200 active clients. Despite this, you only managed to make 33% of the required payments and eventually stopped paying altogether once we resolved your tax issue.

Now, let's look into the specific actions we took on your behalf:

We removed your account from collections.
Conducted a comprehensive financial analysis.
Filed your 2021 tax return.
Petitioned and successfully secured a hardship program, enabling you to make no payments until the debt expired.
Achieved a case closed status with the IRS.
Completing these tasks was challenging because you did have the means to fully pay off the debt using your IRA.

With that said, your review appears to reflect more on your character as an individual rather than the quality of service you received.

Jun. 2nd, 2023

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Verified Customer

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Michael CA

I loved everything they did for me. They always respond to my questions quickly. Katherine and the whole team are awesome!

3 years ago

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Verified Customer

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Kathryn Chicago, IL

After weeks of demands they accomplished nothing where my case was concerned. They alleviated zero cents of a debt I never should have owed in the first place. All they did was arrange a payment plan which I could have done myself, then told me to call the IRS myself to find the full amount. They even blocked my email! Demanding, useless, and unprofessional.

3 years ago

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Verified Customer

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Charles

Overall, I felt they did a good job. They worked with me the couple times I had difficulty making payments. Am disappointed they did not help me set up Direct Debit Installment Plan, I have to struggle with that alone.

3 years ago

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Verified Customer

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August Stevens

I was impressed by how expedient and friendly the staff was to my situation. Customer service is apparently valued as does the customer.

3 years ago

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Tere Wilson

There great ways to work with a anytime you have a question they are there , they offer payment options as well that was a huge win for my family and I

2 years ago

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G Anniston, AL

Did what they said and with friendliness and professionalism. Would recommend to anyone this is an amazing service that saved me more money than it coat.

4 years ago

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Verified Customer

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Todd Annapolis, MD

They were pretty responsive to anything I needed.

3 years ago

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Verified Customer

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Christine Lakewood, OH

Tax Network so far seems on top of things.

3 years ago

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Verified Customer

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Cheryl Tomah, WI

They've been real helpful and quick to get back to you.

3 years ago

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Verified Customer

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Stephanie Marana, AZ

I've had no issues at all with them. They're very polite.

3 years ago

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Verified Customer

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Harold Clayton, GA

They never give up on working for you. I am satisfied with Tax Network.

3 years ago

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Verified Customer

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William Huntingdon, PA

They had very good communications, courteous.

3 years ago

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Verified Customer

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Jim Sorrentino Fort Thomas, KY

Quick response, understanding, very hands on

4 years ago

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Verified Customer

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Jared1981b

They were on top of everything right from the start!!

4 years ago Edited January 10, 2024

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stephan couris

This company was taking $500 per month from me for a total of $5000 but I got not one dime reduction and now I have a tax lien against my home. I feel they were deceptive in that they never disclosed how much it was going to cost. Extremely disappointed.

1 year ago

Reply from Tax Network USA INC

Dear Stephen,

It sounds like there's been some confusion regarding your payment status and the services we've provided. According to our records, your account is currently past due due to a returned check. Despite multiple attempts to contact you about this matter, we haven't been able to resolve it.

We have diligently worked on your case and were close to finalizing a hardship program with the IRS. You signed a service agreement on 9/9/24. This agreement clearly outlines the scope of services, payment schedule, and the flat fee that was agreed upon.

To proceed, please contact us at your earliest convenience to resolve the outstanding payment issue and finalize the remaining steps needed to complete your case successfully.

May. 29th, 2025

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DJ9 DJ9

Still in the process, but the person assigned to keep me up to date and on track has down an outstanding job with the details. Would use them again.

1 year ago

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Verified Customer

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Michael Marietta, GA

I’m pleased with my decision to work with Tax Network USA. They take away the pain and worry in dealing with the IRS

3 years ago

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Verified Customer

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Robert Littrell Oceanside, CA

The team was very efficient and quick with answers on any questions. Available on time if you had any questions.

3 years ago

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Verified Customer

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Theldon GA

They took my money and Fran with it. I continue to get letters from the IRS in which they told me they had taken care of my situation which they haven’t. My case worker who’s name is Sarah won’t return my phone calls so my next move will be my comments to the BBB

3 years ago

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Ron B. Worcester, MA

Over $50,000 in debt wiped out. Payed $5000 to hire them. They gave me my life back. There is nowhere else to go.

3 years ago

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Monica Burbank, CA

Great service ! They settled my IRS balance and kept me protected throughout the whole process. Thanks tax network!

3 years ago

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Michelle Los Angeles, CA

Amazing service ! Evan was great with answering all my questions and concerns ! Will definitely be referring people !!

4 years ago

Reply from Tax Network USA INC

Thanks Michelle! You were awesome working with. We look forward to helping you again soon!

Jul. 29th, 2021

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Virginia

I have no complaints as of this writing. My experience thus far with Tax Nation has been positive

1 year ago

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Verified Customer

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Richard Gardner Dallas, TX

Horrible they take your money & Run never return your calls and then the IRS hits you with bigger fine because they did not do what they said they were going to do. don't waist your credit on them or your time .

3 years ago

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Verified Customer

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Pamela St Louis, MO

They are fast, experience and Kaitlyn F is awesome thanks for always being there for me PR

3 years ago

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Catherine Torres

They are ok. Just make sure you know exactly what you are getting into.

5 months ago Edited January 5, 2026

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Paulette D

Great customer service. Response time to inquiries is fast and thorough.

1 year ago

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Jessica M Martinez Los Angeles, CA

Amazing service! Helped me with my problem quickly! Highly recommend!

2 years ago

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Verified Customer

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KingsLD Nelson Sacramento, CA

Started working with them and gave them $125 and haven’t done anything and IRS is about to Levy my wages from work. Not a happy customer here…

3 years ago

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Verified Customer

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James Hetler Santa Fe, NM

Prompt response to my questions and responses to requests for call backs

3 years ago Edited May 15, 2023

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DangerCorgi Los Angeles, CA

This company was a big help and and answered all my questions, Thank you Vince.

4 years ago