Name: Tax Network USA INC
Rating: 4.3

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Verified Customer

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Andrew Brockport, NY

They definitely have their act together. They just seem to know their information and they are very effective.

1 year ago

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Steven Coldspring, TX

They gave me multiple options and worked with me along the way. They could be a little bit more responsive and easier to get ahold of

1 year ago

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Maribel Colorado Springs, CO

They helped me with my tax because every time I called the IRS, they keep tracking my payment, which is a good start. Their people are helpful.

1 year ago

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Mary l Livermore, CA

Very confident that are a good job helping with my tax iissues they keep in touch with everything that is happening

2 years ago

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Jewel Liebrecht Milwaukee, WI

Company representative has always been extremely kind, helpful totally comfortable and knowkedegable to talk with .

2 years ago

Reply from Tax Network USA INC

Jewel - You've been great to work with!

Aug. 11th, 2021

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Kristine Crockett Wayne, PA

I have nothing but wonderful things to say about TAX NETWORK USA and Sarah went above and beyond and was extremely patient with me. If I had the option to give more than 5 stars ⭐ I definitely would.

1 year ago

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Autry Henderson CA-Northridge Phoenix, AZ

I had high expectations for Tax Network USA, Inc.; however, I am very disappointed with their services. For what was guaranteed to me prior to me signing on is totally different than what has been offered to me. The offers that they have presented to me so far do not help my tax situation nor relieve me of any of the financial stress I am already enduring. They want me to settle for offers that are potentially more challenging to pay the tax debt and to also be able to live. The whole point of having a third party involved with resolving my tax debt was for them to provide with a service that compromises both my tax debt and me being able to afford to live. I not only have to pay the enormous tax debt offer and my sustainable bills to live, I also have to continue to pay them their service fee. I feel I am between a "rock" and a "hard place".

1 year ago

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Alex Graham Andalusia, AL

I like the fact that Tax Network tells me what I need to do step by step,they will text me for what ever they need and I thank them.I will tell anyone who has tax problems to use Tax Network.

1 year ago

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George Chandler, AZ

TNUSA is really a “Best Company.” Every one of the team members that I dealt with was extremely professional, understanding, on task, focused, and compassionate. I would highly recommend TNUSA! A++

1 year ago Edited January 10, 2024

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William Gardner

Great company with great people. They really care. They did a great deal of work for me and I'm just happy that I found someone who I could trust and who got things done. Really happy with this company.

2 years ago

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River Ward Pittsburgh, PA

Nothing negative to say about this company. They have stood by all their promises to me and my family. We really appreciate their professionalism from start to finish. Thank you Tax network.

3 years ago

Reply from Tax Network USA INC

Thank you, River. We really appreciate the review as well as your business.

Dec. 5th, 2020

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Kenneth Beaumont, CA

I chose it because it was close to home here, and it was a wonderful experience. I have no complaints.

1 year ago

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Nathaniel Albany, GA

They are very helpful and act as if they're concerned. They took care of my tax problem and it's just good.

1 year ago

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Carl

I'm glad I went with Tax Network. I picked them because they contacted me about my issue, and I need it resolved.

1 year ago

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Cheryll Daly City, CA

I believe that everyone has been on top of my case, And they followed through really good.

1 year ago

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Timothy Chino, CA

They've been reaching out to let me know on how they've been doing, so that's been good enough for me.

1 year ago

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Tyrone Jackson, WY

I haven't really experienced any issues, so I don't thinnk there is any really bad support. I'm satisfied.

1 year ago

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Emilly Santos Los Angeles, CA

USA Tax Network helped me with 4 years of backed taxes. They were quick and efficient.

2 years ago

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TT1776 Meridian, ID

Professional and friendly service. Understood my needs and helped to achieve the desired outcome.

2 years ago

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nick Matousek

Evan was amazing! He explained everything very well to me and was very personable.

2 years ago Edited January 10, 2024

Reply from Tax Network USA INC

Nick ,thank you for allowing us to re-evaluate your installment agreement and reduce your payments!

Aug. 12th, 2021

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Andrew Chino, CA

The person handling my case is very professional. Tax Network USA keeps in touch and keeps me updated.

2 years ago

Reply from Tax Network USA INC

Thank you Andrew.

Aug. 10th, 2021

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James Edwards Phenix City, AL

Greatest ever.Rapid response.These guys are the absolute Best.You can Trust them.

2 years ago

Reply from Tax Network USA INC

James - It's been great working with you! I've enjoyed and look forward to enjoying more of your hollistic health advice.

Aug. 3rd, 2021

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Anna Charlotte, NC

They’re terrible. We paid $10,000 for them to negotiate an Offer in Compromise with the IRS so we could sell our house without losing everything. Initially they promised it could be negotiated within days. Not only did they NOT negotiate an Offer in Compromise, they got us into the “currently uncollectable” status that we ALREADY had! When we asked if we could sell our house without consequence in this position, they told us yes. The IRS won’t take your proceeds. That was a complete lie. Not only did the IRS take EVERYTHING, we had no time between the sale date and closing date to negotiate an Offer in Compromise because it takes at least a month according to the IRS. We tried asking Tax Network for help and Mike literally laughed. He also said Sarah, the person he had directed us to talk to as his representative for tax advice was “only a secretary” continuing to laugh because we took advice from her as he’d directed. Seriously RUN. Do not walk but RUN from these people. They do not care about you nor, in my experience, do they give accurate tax advice. And they certainly do not do what you ask them to do, but you absolutely will pay out the nose for services. Bypass these people and talk to the IRS yourself. You’ll get farther and get correct information without being treated poorly.

1 year ago

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Pamela Brungardt Concordia, KS

I was told that my retirement savings would not effect the result of my final outcome. That was wrong. I'm now thinking that the IRS looked at that and said "they have money to pay off this debt, no way do they get a break!". My husband has become disabled since acquiring my tax debt and that made no difference that he was not and had not been working since COVID hit. Not only did they NOT help me but my tax debt went up by 10k and my payments went up %100. The only way to get my payments down now is to pay down my debt. I would have liked a reasonable payoff instead which I could have afforded. Can't afford what they are asking now. Now I'm stuck with 10k more to pay and never seeing the end. They are terrible at communication, never left a message on my phone if they called and rarely corresponded by email. Most of the correspondence I received from the IRS after the resolution was asking for more information from TAX Network USA. Makes me think they didn't ever receive their requests in order to resolve my debt. And do you think they bothered to call once my situation was resolved? NO! I paid nearly $2k to have them look at my situation, only to make it worse! WOW! So disappointed with their service, I picked them based on their reviews and now wish I would have gone somewhere else. DO NOT TRUST THEM!

1 year ago Edited January 10, 2024

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Cornelia Middleboro, MA

Jessica and Evan were very professional and knowledgeable regarding my tax issues. Tax Network USA 🇺🇸 diligently worked on helping resolve a very scary situation :)

1 year ago

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Adrienne Bagamaspad Van Nuys, CA

My experience with Tax Network was incredibly smooth and exceeded my expansions. Everyone was extremely kind and professional. I would definitely 10/10 recommend.

2 years ago

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Joshua Burbank, CA

They settled my tax debt entirely. I didn't have to pay the IRS anything.

1 year ago

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Greta Hempstead, NY

They were there when I would have questions and responded relatively quickly with answers.

1 year ago

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Anonymous

Everyone was great to work with and were so helpful. Thank you!

2 years ago

Reply from Tax Network USA INC

Thank you for trusting our firm with your tax problem!

Aug. 12th, 2021

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Marie defeo Pompano Beach, FL

The company is thorough knowledgeable and always available to answer questions.

2 years ago

Reply from Tax Network USA INC

Thank you for trusting us with your tax issue Marie!

Aug. 12th, 2021

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Daniel OConnor Killeen, TX

I chose Tax Network because they said they could and would get my taxes reduced and stop the interest and penalty charges - THEY DID NEITHER!! They did not get one cent taken off my taxes - nor stop the interest! All they did I suppose is buy me time which stopped the IRS from putting a lien on me. Now add in their fee and THEY END UP COSTING ME A WHOLE LOT MORE IN THE END!! That's not right as they assured me of what they could and would do. I should only pay them for the time they bought me - THAT'S IT!!

1 year ago

Reply from Tax Network USA INC

Daniel,

When you approached us as a potential client, your account was in a dire state. You had fallen behind on your payments to the IRS by almost $12,000 over a period of two years.

You expressed your inability to afford our service, and after obtaining approval from management, we arranged the smallest possible payment plan for you. To put things into perspective, your payment amount was lower than that of all our 1,200 active clients. Despite this, you only managed to make 33% of the required payments and eventually stopped paying altogether once we resolved your tax issue.

Now, let's look into the specific actions we took on your behalf:

We removed your account from collections.
Conducted a comprehensive financial analysis.
Filed your 2021 tax return.
Petitioned and successfully secured a hardship program, enabling you to make no payments until the debt expired.
Achieved a case closed status with the IRS.
Completing these tasks was challenging because you did have the means to fully pay off the debt using your IRA.

With that said, your review appears to reflect more on your character as an individual rather than the quality of service you received.

Jun. 2nd, 2023

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Michael CA

I loved everything they did for me. They always respond to my questions quickly. Katherine and the whole team are awesome!

1 year ago

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Kathryn Chicago, IL

After weeks of demands they accomplished nothing where my case was concerned. They alleviated zero cents of a debt I never should have owed in the first place. All they did was arrange a payment plan which I could have done myself, then told me to call the IRS myself to find the full amount. They even blocked my email! Demanding, useless, and unprofessional.

1 year ago

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Charles

Overall, I felt they did a good job. They worked with me the couple times I had difficulty making payments. Am disappointed they did not help me set up Direct Debit Installment Plan, I have to struggle with that alone.

1 year ago

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August Stevens

I was impressed by how expedient and friendly the staff was to my situation. Customer service is apparently valued as does the customer.

1 year ago

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G Anniston, AL

Did what they said and with friendliness and professionalism. Would recommend to anyone this is an amazing service that saved me more money than it coat.

2 years ago

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Todd Annapolis, MD

They were pretty responsive to anything I needed.

1 year ago

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Christine Lakewood, OH

Tax Network so far seems on top of things.

1 year ago

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Cheryl Tomah, WI

They've been real helpful and quick to get back to you.

1 year ago

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Stephanie Marana, AZ

I've had no issues at all with them. They're very polite.

1 year ago

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Harold Clayton, GA

They never give up on working for you. I am satisfied with Tax Network.

1 year ago

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William Huntingdon, PA

They had very good communications, courteous.

1 year ago

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Jim Sorrentino Fort Thomas, KY

Quick response, understanding, very hands on

2 years ago

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Jared1981b

They were on top of everything right from the start!!

2 years ago Edited January 10, 2024

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Richard Gardner Dallas, TX

Horrible they take your money & Run never return your calls and then the IRS hits you with bigger fine because they did not do what they said they were going to do. don't waist your credit on them or your time .

11 months ago

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Michael Marietta, GA

I’m pleased with my decision to work with Tax Network USA. They take away the pain and worry in dealing with the IRS

1 year ago

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Robert Littrell Oceanside, CA

The team was very efficient and quick with answers on any questions. Available on time if you had any questions.

1 year ago

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Theldon GA

They took my money and Fran with it. I continue to get letters from the IRS in which they told me they had taken care of my situation which they haven’t. My case worker who’s name is Sarah won’t return my phone calls so my next move will be my comments to the BBB

1 year ago

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Ron B. Worcester, MA

Over $50,000 in debt wiped out. Payed $5000 to hire them. They gave me my life back. There is nowhere else to go.

1 year ago

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Monica Burbank, CA

Great service ! They settled my IRS balance and kept me protected throughout the whole process. Thanks tax network!

1 year ago