Name: Tax Network USA INC
Rating: 4.4

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Steven Coldspring, TX

They gave me multiple options and worked with me along the way. They could be a little bit more responsive and easier to get ahold of

6 months ago

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Paul Great Falls, MT

It's been good. They are very responsive; every time I contacted them, they contact me more than I contacted them. Always been very friendly and informative.

6 months ago

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Nadine Ellenwood, GA

It appears that the people that I'm working with are professionals, and they know what they're doing. They keep you informed during the process, and when you call, everyone tries to assist you with whatever problem there may be. Great customer service.

6 months ago

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Maribel Colorado Springs, CO

They helped me with my tax because every time I called the IRS, they keep tracking my payment, which is a good start. Their people are helpful.

6 months ago

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Judith Circle Pines, MN

They're responsive to my questions, and they've been very diligent on getting back with me, and being patient with me, because I've been slow to get the work done.

6 months ago

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Jimmie Columbus, GA

They get back with you. They communicate very well. From what our understanding is, they're able to resolve my issue with very little consequences out of pocket, and get me back on track.

6 months ago

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Cheryl Tomah, WI

They've been real helpful and quick to get back to you.

6 months ago

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Tyrone Jackson, WY

I haven't really experienced any issues, so I don't thinnk there is any really bad support. I'm satisfied.

6 months ago

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Debra Proctorville, OH

When I call Tax Network, they always have the answer I need. I feel like they know what they are talking about.

6 months ago

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Anonymous Caldwell, ID

They've been very good to me. When I called and needed to ask some questions, they were always there to answer my questions.

6 months ago

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Manuel Lake Elsinore, CA

Seemed like a reputable company to me. So far, they've been cooperative and proved very professional.

6 months ago

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Carl

I'm glad I went with Tax Network. I picked them because they contacted me about my issue, and I need it resolved.

6 months ago

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Cheryll Daly City, CA

I believe that everyone has been on top of my case, And they followed through really good.

6 months ago

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Todd Annapolis, MD

They were pretty responsive to anything I needed.

6 months ago

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Christine Lakewood, OH

Tax Network so far seems on top of things.

6 months ago

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Ramon Richmond, CA

They are attentive to your account. They get back to you, they don't leave you hanging, you don't have to run them down. They call you back, they keep their appointments, and they do a good job taking care of the business that you need taking care of.

6 months ago

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Greta Hempstead, NY

They were there when I would have questions and responded relatively quickly with answers.

6 months ago

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Anonymous Pikeville, NC

They've worked with me. I still have to send in more papers and information, but they have been working with me. They've been very understanding.

6 months ago

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Kenneth Beaumont, CA

I chose it because it was close to home here, and it was a wonderful experience. I have no complaints.

6 months ago

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Joshua Burbank, CA

They settled my tax debt entirely. I didn't have to pay the IRS anything.

6 months ago

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Barbara Westwood, NJ

Very easy to contact and they got back to me right away. They answered all my questions. The young woman that helped was absolutely wonderful. She got right back to me and I could get her on this anytime. I was very pleased with that.

6 months ago

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Gery Rosemount, MN

We've called several times trying to get some kind of information and stuff like that, and we call back and call back and call back to get it and then sometimes they don't even get it done.

6 months ago

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Nathaniel Albany, GA

They are very helpful and act as if they're concerned. They took care of my tax problem and it's just good.

6 months ago

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Christina Mount Ayr, IA

I just found them online and I'm glad I did. The people I've worked with here were very nice, but it did take more time than I thought it would.

6 months ago

Reply from Tax Network USA INC

Thank you for your review Christina! Due to the pandemic, the IRS is very behind with processing. Everything on our end was handled as quickly as professionally possible. We also kept you in a protective status while waiting for the resolution.

Mar. 18th, 2023

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James Hetler Santa Fe, NM

Prompt response to my questions and responses to requests for call backs

6 months ago Edited May 15, 2023

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August Stevens

I was impressed by how expedient and friendly the staff was to my situation. Customer service is apparently valued as does the customer.

6 months ago

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Gina Shipp Columbus, OH

Not good at all! I am paying on a debt that was paid in full but funds are still being debited from my acct!

6 months ago

Reply from Tax Network USA INC

When you came to Tax Network USA you were stuck with a payment plan that you could not afford. We were able to negotiate a program with the IRS under which you were no longer obliged to make payments. In any case, this is a great resolution. The fact that you are not happy is more a reflection of you as a client than the services our firm has provided to you. We wish you the best Gina!

Jun. 2nd, 2023

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Jake Pollock Quincy, CA

One of the most honest tax company’s I’ve ever dealt with. Molly saved me 31k on my back taxes. Words can’t describe how grateful I am for finding Tax Network USA. I was skeptical at first but after talking with Molly I knew this company knew what they were doing and glad I gave them a chance because it benefited me big time!

6 months ago

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Charles

Overall, I felt they did a good job. They worked with me the couple times I had difficulty making payments. Am disappointed they did not help me set up Direct Debit Installment Plan, I have to struggle with that alone.

6 months ago

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Janice Tulsa, OK

How prompt they were . And listen to my concerns.

6 months ago

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Theldon GA

They took my money and Fran with it. I continue to get letters from the IRS in which they told me they had taken care of my situation which they haven’t. My case worker who’s name is Sarah won’t return my phone calls so my next move will be my comments to the BBB

6 months ago

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Louis TX

Liked their attention to me and my problem. Very personable in conversation

6 months ago

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Sonya Coleman Oakland, CA

Very personable company. I received excellent service.

6 months ago Edited May 15, 2023

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John Milwaukee, WI

I'm not happy ,after 6 months I received a notice from the IRS that I still owe them .I was told that this matter was resolved

6 months ago

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George Chandler, AZ

TNUSA is really a “Best Company.” Every one of the team members that I dealt with was extremely professional, understanding, on task, focused, and compassionate. I would highly recommend TNUSA! A++

6 months ago Edited May 15, 2023

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Alexander Fair Lawn, NJ

Not meaningful analysis of hardship particularly housing costs

6 months ago

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Pamela St Louis, MO

They are fast, experience and Kaitlyn F is awesome thanks for always being there for me PR

6 months ago

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Dangerous Don't care!

These people lifted a 500# weight off my shoulder. I can definitely recommend these people if u haven't filled ur taxes for 8 yrs! The little price tag was well worth the stress that was released..... I can't SAY ENOUGH GOOD STUFF ABOUT THIS COMPANY!!

6 months ago

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Kathryn Chicago, IL

After weeks of demands they accomplished nothing where my case was concerned. They alleviated zero cents of a debt I never should have owed in the first place. All they did was arrange a payment plan which I could have done myself, then told me to call the IRS myself to find the full amount. They even blocked my email! Demanding, useless, and unprofessional.

6 months ago

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Alex Graham Andalusia, AL

I like the fact that Tax Network tells me what I need to do step by step,they will text me for what ever they need and I thank them.I will tell anyone who has tax problems to use Tax Network.

6 months ago

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Andre Philadelphia, PA

The professionalism and excellent customer service.

6 months ago

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Robert Littrell Oceanside, CA

The team was very efficient and quick with answers on any questions. Available on time if you had any questions.

6 months ago

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Andrew Clifton, NJ

they seem reputable and knowledgeable I hope it works out

6 months ago

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KingsLD Nelson Sacramento, CA

Started working with them and gave them $125 and haven’t done anything and IRS is about to Levy my wages from work. Not a happy customer here…

6 months ago

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Cornelia Middleboro, MA

Jessica and Evan were very professional and knowledgeable regarding my tax issues. Tax Network USA 🇺🇸 diligently worked on helping resolve a very scary situation :)

6 months ago

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Teressa Los Angeles, CA

They are very professional, knowledgeable & explain things in a timely fashion. Their teams keep you up to date on your case & your rights as a taxpayer. They make the transition as easy as possible for you as a taxpayer. Thank you so much & I highly recommend them.

6 months ago

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Autry Henderson CA-Northridge Phoenix, AZ

I had high expectations for Tax Network USA, Inc.; however, I am very disappointed with their services. For what was guaranteed to me prior to me signing on is totally different than what has been offered to me. The offers that they have presented to me so far do not help my tax situation nor relieve me of any of the financial stress I am already enduring. They want me to settle for offers that are potentially more challenging to pay the tax debt and to also be able to live. The whole point of having a third party involved with resolving my tax debt was for them to provide with a service that compromises both my tax debt and me being able to afford to live. I not only have to pay the enormous tax debt offer and my sustainable bills to live, I also have to continue to pay them their service fee. I feel I am between a "rock" and a "hard place".

6 months ago

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Pamela Brungardt Concordia, KS

I was told that my retirement savings would not effect the result of my final outcome. That was wrong. I'm now thinking that the IRS looked at that and said "they have money to pay off this debt, no way do they get a break!". My husband has become disabled since acquiring my tax debt and that made no difference that he was not and had not been working since COVID hit. Not only did they NOT help me but my tax debt went up by 10k and my payments went up %100. The only way to get my payments down now is to pay down my debt. I would have liked a reasonable payoff instead which I could have afforded. Can't afford what they are asking now. Now I'm stuck with 10k more to pay and never seeing the end. They are terrible at communication, never left a message on my phone if they called and rarely corresponded by email. Most of the correspondence I received from the IRS after the resolution was asking for more information from TAX Network USA. Makes me think they didn't ever receive their requests in order to resolve my debt. And do you think they bothered to call once my situation was resolved? NO! I paid nearly $2k to have them look at my situation, only to make it worse! WOW! So disappointed with their service, I picked them based on their reviews and now wish I would have gone somewhere else. DO NOT TRUST THEM!

5 months ago Edited May 15, 2023

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Michael Marietta, GA

I’m pleased with my decision to work with Tax Network USA. They take away the pain and worry in dealing with the IRS

5 months ago

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Josh Barnett Spicewood, TX

I appreciate their continuing assertiveness to push me for the information they need to resolve my case. There was no change in their practices after they received full payment. Very personable and straight forward with information and status.

5 months ago