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Community Tax

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7.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: June 10th, 2025

Community Tax (CTAX) has helped more than 95,000 customers with their tax needs and resolved over $800 million in IRS tax liabilities. Community Tax hires tax professionals such as Certified Public Accountants (CPAs), enrolled agents, and tax attorneys, and assists with issues with both federal IRS and state taxes.

In addition to tax resolution help, the company offers tax return preparation, accounting, bookkeeping services, and other great options for customers (such as IRS tax levy relief, IRS tax lien relief, and help with applying for an IRS Offer in Compromise). The tax prep service and tax monitoring service help clients ensure that their taxes are done correctly, get the right tax refund, and prevent future problems with taxes.

Community Tax's average cost is between $2,500 and $3,000. While the fee for Community Tax's services is high, it is competitive for the industry. Taxpayers must have at least $3,000 in tax debt to use CTAX's services. The company helps individual taxpayers, large companies, and small businesses with tax debt through tax resolution services.

CTAX is a full-service tax company headquartered in Chicago, IL and has assisted more than 80,000 customers nationwide since 2010.

View Community Tax reviews at the bottom of the page.

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The Good

  • Many IRS Debt Forgiveness Options
  • Educational Resources
  • Services
  • Tax Forgiveness Professionals
  • Availability

Many IRS Debt Forgiveness Options

Most tax relief companies provide a variety of different IRS debt forgiveness options. Community Tax offers an in-depth explanation of its IRS debt forgiveness program and the different services involved.

  • Offer in Compromise—A good option for taxpayers who are currently having financial difficulties. The IRS determines the maximum amount that the taxpayer can pay without causing financial hardship. The remainder is forgiven and once the amount is paid, the taxpayer is released from IRS tax liability.
  • Installment Agreement—This allows the taxpayers to pay off their balance over a period of time.
  • Streamline Installment Agreement—This agreement allows taxpayers to finish payment on a large expense such as a car or child support payments. This plan divides the payments into a schedule.
  • Partial Pay Installment Agreement—This payment plan is complicated and requires the taxpayer to disclose all financial information. The taxpayer is put on a payment plan for ten years and pays lower taxes overall.
  • Traditional Installment Agreement—This agreement is a simple installment plan: the taxpayer pays the entire tax debt over many payments. The amount is divided into monthly installments over a period of time, up to a 10-year statute of limitations.

Community Tax provides solutions to common tax problems, like back taxes, penalties, and bank levies.

Educational Resources

Community Tax offers several educational resources to help those who owe back taxes, including a tax form library. This library contains all the different types of tax forms with explanations on how to accurately fill them out.

A customer can request any of the forms and receive instructions for each form. This will help those who struggle to comprehend tax returns.

Community Tax also has a page dedicated to common tax terms and definitions (such as tax liability, non-collectible status, land trusts, tax preparer, taxing authorities, etc.). The definitions provide real-life scenarios for deeper understanding.

Community Tax also has a tax blog that contains interesting posts about different financial topics. Many posts focus on tax tips and tax law, however, the blog also covers basic financial advice. Its breadth extends to money savings secrets and small business finances.

Services

Tax debt can affect your financial stability, especially if the IRS has begun to assess penalties. The Community Tax IRS Debt Forgiveness program entails a full service, one-stop tax service. It offers a plethora of tax services and agreement options. Services that are offered include the following:

  • Tax resolution services
  • Tax preparation services
  • Accounting services
  • Bookkeeping services
  • CTAX monitoring services

CTAX’s tax relief services are a two-step process. Initially, the company requests information from the Internal Revenue Service (IRS), or state taxing authority, and compares it to the client’s records.

This allows Community Tax to determine the best course of action based on the tax situation.

The tax resolution phase involves determining a solution and submitting a proposal to the proper taxing authority. The company maintains open lines of communication with its clients during this process.

For more detailed information on how Community Tax would help your tax debt situation, take advantage of the free consultation. During the consultation, you'll hear an assessment of your case, how Community Tax will help you with your tax bills and debt, and get more detailed information about the cost of relief services.

Community Tax's monitoring services are designed for individuals and businesses. The basic version of the service is free. It allows taxpayers to keep track of what's going on with their taxes before tax season starts, which makes it easier and faster to adjust withholdings to ensure that you won't owe the government when tax season comes. The monitoring also helps taxpayers avoid potential issues later.

Tax Forgiveness Professionals

When customers with IRS tax debt choose to work with Community Tax for their tax relief needs, they can expect to receive service from licensed and dedicated tax professionals.

Community Tax's team consists of CPAs, tax attorneys, enrolled agents, and tax investigators. It offers individualized tax services and all clients are given a personal practitioner to work on their case.

A certified public accountant can help clients with accounting, bookkeeping, and tax prep during tax season. Certified tax preparers can also assist with tax prep. Depending on your situation, your taxes could be simple or complicated. If you have a more complex tax situation, it can be a good idea to work with a tax preparer to prepare taxes to ensure that you get the right refund.

With an experienced tax attorney or enrolled agent on your side, you'll have the know-how to defend yourself from an IRS audit or IRS debt penalty.

The experts at Community Tax can help customers with the following tax relief options:

  • Notice of Deficiency
  • Fresh Start Program
  • IRS Installment Agreement
  • Offer in Compromise
  • Innocent Spouse Relief
  • IRS Payment Plan
  • Penalty Abatement
  • Stair Step Agreement
  • Currently Non-Collectible Status
  • Help with Unfiled Tax Returns
  • Help with Tax Lien Issues

An installment agreement sets up a payment plan to pay your full tax debt over time. An offer in compromise settles your tax liability with the IRS. The settlement is typically paid in a lump sum.

Taxpayers may qualify for innocent spouse relief if the tax debt results from their spouse's choices alone and they were unaware of these decisions. This option removes penalties, like wage garnishments, tax levies, and tax liens, from an innocent spouse.

When clients sign up with Community Tax, they have the option to give Community Tax the power of attorney. This means that the professionals at Community Tax will make correspondences on the client's behalf.

These professionals can help you fight an IRS tax lien, tax levy, wage garnishment, and any other tax relief service available. The tax professionals at Community Tax often lead to high customer satisfaction and high numbers of positive Community Tax reviews.

Availability

Community Tax offers services in 48 states, as well as the Virgin Islands and D.C. While this is great for almost all US taxpayers, if you live in North Dakota or Minnesota, Community Tax won't be able to help you with tax relief services.

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The Bad

  • Published Results
  • Limited Cost Information

Published Results

Community Tax offers very limited published results on its website. Published results aid customers in their decision-making process.

Published results can show what an average customer's experience with the company is and that the program is worth the investment and time.

Published results can also give potential customers much-needed information about how long it will take to see results and what kind of results are possible.

Limited Cost Information

Community Tax does not have base prices on its website for IRS or state tax debt relief. So, how much does Community Tax cost? Our research has discovered that the estimated average price range is between $2,500 and $3,000.

Potential customers must call or sign up for a quote in order to get a more exact price. This can be difficult for potential customers while shopping around for prices from different companies with tax debt relief services.

Community Tax states that its price depends on the circumstances, but without an expected range, a customer can be left with more questions than answers.

This is standard for the tax relief industry because some tax problems involve more intensive service from a tax professional than others.

During the free consultation, potential clients can receive clear information about the fee for the services provided.

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The Bottom Line

Community Tax employs IRS enrolled agents, attorneys, and CPAs to help the struggling taxpayer catch up on unpaid taxes, unfiled tax returns, and find opportunities for an exemption status. As such, CTAX has the expertise to handle anything from income tax issues and property tax relief cases to innocent spouse relief cases.

While we would like to see Community Tax be more transparent about general fees, availability, and results, Community Tax has a lot of great features. Community Tax has professionals and options to help its customers with all of their tax needs. It offers solid educational resources and monitoring services to help customers avoid additional issues with taxes in the future.

Community Tax also offers tax preparation services as a preventive measure for its clients. Having your income tax return completed by a certified tax preparer or CPA will help ensure that the filing is done correctly.

While it is still suggested that customers find the best company for their individual needs, we can recommend choosing Community Tax as your tax resolution firm, whatever your tax problems are.

View Best Tax Relief Companies

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Star Rating

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4.6

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651 Reviews

Review Breakdown

5 grade

78%

4 grade

12%

3 grade

3%

2 grade

0%

1 grade

6%

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Bob Knoxville, TN

Not clear upfront about how the settlement process works. They convince you into spending THOUSANDS OF DOLLARS before they explain the process to you. In my case it took almost 3 years because of lack of communication and them not being able to send documents through the actual mail instead of email... yes the IRS settled , but I found out later that I could have filed the same papers myself and got the same result... if you are more than 20k in debt to the irs then it's worth it. If not file them yourself.

6 years ago

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Reply from Community Tax

Hi Bob. We are so sorry that you did not have an amazing experience with Community Tax! We would like to discuss your case with you and do whatever we can to assist. Can you please give our Customer Satisfaction team a call at 773-577-2938? Or email us at ? We look forward to working with you to make things right. Thanks!

May. 23rd, 2019

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Kenneth Levine Irvine, CA

Their customer service was fair. Each time I called, I talked to somebody different, and if I asked if the original agent was available, they would say that they could help me. I didn't want to explain my whole story all over again, that's why I wanted to talk to the first person I spoke to. Besides that, I have saved money, and they kept me updated, however, I haven't heard from them lately.

8 years ago

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Reply from Community Tax

Hey Kenneth, we are sorry that you had this experience. We have made a lot of changes recently to address these issues, and we really appreciate your feedback. We'd like to take a look at your case and do what we can to turn things around. Please give us a call at 773-577-2938. Thank you!

Nov. 1st, 2018

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Carolynne Noffsinger Omaha, NE

They told me they worked on 2018 and 2019 taxes. They only did 2018. And 2019 came back and I have to now work on that - plus it makes the 2018 IRS deal VOID. Plus it doesn't take care of the State Tax issue from 2018. I have to now file bankruptcy

3 years ago

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Kim Austell, GA

I felt they could have been a little more up to date but they did update me, but I would have liked to have been updated a little more often. They're trustworthy and I'm overall very satisfied.

7 years ago

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Reply from Community Tax

Hey Kim! We are glad you are satisfied overall! We also really appreciate this feedback. We work hard to make sure we are responding to and updating our clients regularly. We will absolutely use this feedback to help us improve! If you'd like to talk with someone in our Customer Satisfaction Department you can call at 773-577-2938, or email . Thank you!

Nov. 1st, 2018

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mark Simi Valley, CA

My fist few months of dealing w Community were confusing and (often) quite frustrating. Every time I called in for information it seemed there was yet another person assigned to my case. Every time I was supposed to get a reply or follow up call it never happened. If someone finally did send me a document to sign, I’d get 3 emails with the same attachment. Someone actually sent me a tax form that urgently needed my signature, but it had no info filled in whatsoever. No, I’m not signing a blank tax document, thank you. I was not happy in the slightest. Eventually, I got assigned to the team of Coco and Ben. Since that time everything that I needed, I got. Every call or email came in exactly when I was told it would. Every question got answered, returned calls came in quickly and I always knew what was going on (or if not, I knew what the delay was, why it happened and when to expect a resolution). Talk about a 180° turnaround. I’m very happy with the service I got from them.

6 years ago

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Reply from Community Tax

Hi Mark! We are so sorry that things started out rough on your case, but glad that we could turn things aground. We will pass this feedback along to Coco and Ben, and we are so happy they provided a great client experience for you! Our Customer Satisfaction team would love to discuss your initial concerns in more detail. If you'd like, you can reach out to them directly at 773-577-2938. Thank you!

Mar. 26th, 2019

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Travis C New York, NY

Community tax has helped me get a handle on my tax issues I called and got a very helpful person that got me set up and got the ball rolling in the process of going through my case I had a few different individuals working on my case some were good some weren’t I didn’t hold that against them they worked for me I know am at a resolution with my state and Christopher is my guy he keeps me informed

6 years ago

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Reply from Community Tax

We are so happy we could help, Travis! We're sorry your case may have had a rocky start. We really appreciate your feedback. If there is anything else we can do to help please don't hesitate to reach out to our Customer Satisfaction team at 773-577-2938. Thank you!

Jan. 11th, 2019

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Valerie

It was a little bit frustrating because whenever I called, I was never able to get in touch with anyone at all for two weeks.

6 years ago

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Reply from Community Tax

Valerie, we are sorry you had some issues with your case. We appreciate you taking the time to share your feedback, it definitely helps us improve! We'd like to see what we can do to help fix this for you. Can you please give us a call at 773-577-2938? Thank you!

Jan. 11th, 2019

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Michael Tucker, GA

Its been a long process with many different agents. But now I feel a bit hopeful because of the person handling my case now. She keeps in touch with me and lets me know what's going on. And for that I'm very thankful. Keep it up Mrs. S..

6 years ago

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Reply from Community Tax

Hi, Michael! Thank you for the positive feedback. We are sorry that the process was lengthy. Because much of our work hinges on the responsiveness of the IRS and State taxing authorities, we sometimes have little control over how quickly a case moves. We would like to take a closer look at your case, and see if there is anything we can do to help. Can you please reach out to our Customer Satisfaction team at 773-577-2938? Thank you!

Mar. 15th, 2019

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Anonymous Ringgold, VA

They still have not emailed me a letter from the IRS agreement as they said they would for my records.

6 years ago

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Reply from Community Tax

Hi! We apologize if there has been any confusion or misunderstanding on your case. We definitely want to help. Can you please reach out to our Customer Satisfaction team at 773-577-2938, or email us at ? We will get back to you right away. Thanks!

May. 23rd, 2019

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Glen

The price is a little higher than expected and very expensive but the service is good.

5 years ago

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Reply from Community Tax

Hi Glen, thank you so much for reaching out! We are so glad that you had a positive experience with us. We apologize if you felt hesitant over the cost of our services — but we sincerely hope that the savings and peace of mind we got for you made the whole process worth it. Please don't hesitate to reach out again should the need arise!

Mar. 9th, 2020

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John

They were not so easy to contact. But when contact was made it was friendly and helpful.

6 years ago

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Reply from Community Tax

John, we are sorry you had a difficult time getting in touch with us. We take feedback like yours very seriously, and we use it to help us improve. Thank you for taking the time to share your experience. If there is anything else we can do to help, please don't hesitate to reach out to our Customer Satisfaction team at 773-577-2938. Thank you!

Jan. 11th, 2019

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Christina Milwaukee, WI

I am satisfied with what happened, but it took a while to get there. It was a long process.

7 years ago

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Reply from Community Tax

Hey Christina. We're happy that you are pleased with the results, and we apologize for the lengthy process. We do try very hard to keep things moving quickly on every case, but sometimes working with the IRS can slow things down. Thank you for the feedback, we will absolutely use this to help us improve. If you have any questions, or want to discuss anything further, please reach out to our Customer Satisfaction Department at 773-577-2938.
Thank you!

Nov. 1st, 2018

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John Columbus, OH

It took 3 years to settle and they charged me 3000.00 more than quoted because it took so long

8 years ago

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Ashlyn Elwood Roswell, GA

As amazing as community tax has been for me with their awesome consultations and money back guarantee, they are way more expensive than the competitors I have tried. Even their investigation fees are higher!

3 years ago

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Reply from Community Tax

Ashlyn,
We appreciate your input.
Community Tax

May. 6th, 2022

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Diana Niceville, FL

Sometimes the customer service is there for me, sometimes not.

7 years ago

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Reply from Community Tax

Hey Diana, We're sorry you feel this way! We strive to offer the very best customer service in the industry, and feedback like this is very important to us. Can you please reach out to our Customer Satisfaction team at 773-577-2938 so we can try to make things right! Thanks!

Nov. 1st, 2018

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Elizabeth carroll Lowell, OR

The customer service was good.. there are few things that went wrong but in the end they fix them. So customer service was excellent

7 years ago

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Reply from Community Tax

Hey Elizabeth! We appreciated the updated review, and we're so glad that our Customer Satisfaction team was able to exceed expectations! We hope that everything goes great from here on out. If you need anything don't hesitate to reach out to us at 773-577-2938. Thanks!

Nov. 1st, 2018

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Tina Melissen Glenside, PA

Long & confusing! Very expensive for not even doing my Local taxes. Explaining or walking me the process.

6 years ago

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Reply from Community Tax

Hi Tina! We are so sorry that you did not have a great experience. We would like to do whatever we can to make things right! Our Customer Satisfaction team will be reaching out to you shortly. Thank you.

May. 30th, 2019