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TaxSlayer

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23 User Reviews

4.9

Overall Score

LAST UPDATED: August 17th, 2022

In 1965, Aubrey Rhodes Sr. founded Rhodes-Murphy & Co., which has since evolved into the innovative company TaxSlayer. TaxSlayer is a tax filing platform that provides personalized tax filing to help customers receive their returns quickly and easily. The  company's easy-to-use tools and comprehensive deduction finder provide maximum refunds, but with low tax preparation fees. TaxSlayer prices its product based on service levels, not the forms users receive.

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The Good

  • Variety of Services
  • Audit Risk Assistance
  • Accuracy Guarantee
  • Tools for Business Owners
  • Accreditations

Variety of Services

TaxSlayer offers personalized guidance for any unique self-employed tax situation. Contractors, 1099ers, side hustlers, and the self-employed the company invites all to use their services. TaxSlayer provides many software and hardware options to help customers improve the way they address taxes, with three different editions, including the Simply Free edition. 

Audit Risk Assistance

This simple meter tells users whether their return is likely to get audited based on several factors. While this is a great tool provided by TaxSlayer, it is only available on their Premium Edition and Self-Employed.

Accuracy Guarantee 

TaxSlayer offers a thorough and helpful accuracy guarantee, promising a maximum tax return or money back. If TaxSlayer does make a mistake, it promises to reimburse clients for any Federal or State penalties/interest charges.

Tools for Business Owners 

In 2018 TaxSlayer launched a new tool named Workful, which helps small business owners organize their day-to-day operational tasks by consolidating payroll, human resources, and point of sale services into a single cloud-based solution. Additionally, it created LegalSpark to provide fast, affordable legal advice for every legal issue. LegalSpark offers advice from experienced and approved lawyers at a rate of $49.99 for a 20-minute phone conversation. LegalSpark’s lawyers advise consumers on a single legal matter, which saves them the hassle and expense of engaging with law firms or paying an ongoing retainer. 

Accreditations

TaxSlayer checks off all the boxes when it comes to accreditations. There are specific licenses and accreditations that tax prep companies are expected to have in the industry such as the National Association of Tax Professionals (NATP) Enrolled Agents, Certified Public Accountants (CPAs), e-File capabilities, and Accredited Tax Preparer. These certifications and accreditations help keep specific legal and ethical standards in the industry. 

An Enrolled Agent is registered with the IRS and is authorized on a federal level to practice in all things related to taxes such as audits, collections, and appeals. This status must be renewed every three years with the IRS. 

A Certified Public Accountant (CPA) is certified by the state and can act on a state level. Along with this certification, a CPA can help manage money, financial planning, etc. The federal government does not approve CPAs. 

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The Bad

  • Limited Online Chat Help
  • Lack of Transparency

Limited Online Chat Help

TaxSlayer does not provide online chat for all clients; only those clients who choose the Premium plan receive live chat support.

Lack of Transparency

While TaxSlayer may give unique and convenient service, the lack of transparency about certain aspects of the service may dishearten potential clients. For example, TaxSlayer.com does not provide information on its site about the average time it takes to complete taxes, nor do they answer this question via customer service. The company also has very limited information regarding audits. While this may be a simple slip up that does not guarantee dishonest service, it does make the company appear less reputable.

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The Bottom Line

It’s a unique perk in this industry to have a company of this size and experience be family owned and operated. TaxSlayer's reviews reveal that this Georgia-based company provides an unparalleled, personalized level of service that family-run businesses offer. 

Is TaxSlayer a recommended program for individuals and businesses?  Certainly. The company has years of experience providing professional tax preparation, ensuring that individuals will likely receive quality service. Though it may not be ideal for a business owner with very complex deductions and financial issues, it does have that "Premium" level and “Self-Employed” level of service. This means that it is likely that individuals and many types of business owners will not run into any problems when relying on this software to get the job done.

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Star Rating

4.2

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23 Reviews

Review Breakdown

5 grade

65%

4 grade

17%

3 grade

4%

2 grade

0%

1 grade

13%

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Jewelleah Kempers Los Angeles, CA

Tax Slayer is my favorite tax prep software for do it yourself online tax return filing. It offers an unprecedented amount of potential deductions and credit worksheets by simply asking all the right questions in an easy to use rolling platform I found easy to navigate and go back later to make needed changes before final submission. They gave expert tips along the way that seriously helped me save thousands! I prefer this program to any other one of similar purpose and price, and yes, I have tried them all! I have been doing my own taxes for decades, and Tax Slayer is hands down the best I have found.

1 day ago

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Pickgrinder

Found TaxSlayer on IRS dot gov website. I was looking for an alternative to CashApp (formerly Credit Karma). I could not be happier. Tax Slayer was super easy to use and walked me through the entire process. If I did not understand something, just click on the little question mark and an explanation is given. I will be using them from here out.

4 months ago

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Jacqui Bopp Duncannon, PA

Been using tax slayer for years .. their customer service representativs are awesome and very helpful ... Went above and beyond for my.situation and I was very greatful for that

5 months ago

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Roxie Jacksonville, FL

I have used almost every program online and Tax slayer has been the best. It is easy to use and what is most important, it calculates the most 500-1000 dollars more than other programs. It also has spots to add unlisted deductions and explains rules very understandable. The company is very concerned of your success, chatting is always available while working on your return. It is very reasonable.

4 years ago

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Frederick Nelson Universal City, TX

I have used them for the past two years and feel like I get a pretty good bang for the buck. Used their advisory line last year as well which got me an additional few thousand dollars on my tax return, which I appreciated greatly. Their platform is very easy to use, even for those who aren’t overly tax savvy. I will likely Continue to use them moving forward.

4 years ago

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Donna Presley Lakeland, FL

Love this company. I have been using Tax Slayer for the last 5 years, that are great. If you have any questions about anything, they are there to help. Rather it be with a live person or the step by step directions they have are so easy to understand. I would recommend this for sure, doing your own taxes are great.

1 year ago

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Nichole Hiatt Eagle Mountain, UT

I used taxslayer for about 5 years in a row when we owned a small business. Not having a degree in accounting or business, I was still able to run my own taxes with no problems and the system was very easy to understand and follow.

2 years ago

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geri Palm Springs, CA

Tax Slayer is misrepresenting the terms from the Green Dot card you must sign up for if you want to get your Federal Tax Refund Advance back in as little as 24 hours. They have the following qualification criteria posted on their website: What are the eligibility requirements for TaxSlayer’s Refund Advance? To be eligible, you must have a W-2 and a current government-issued photo ID. Your eligibility also depends on your federal tax refund amount, verification of your identity, underwriting standards, and other criteria. Other terms and conditions may apply. TaxSlayer’s Refund Advance is not available to Vermont or Illinois residents. What they DON'T disclose is that your Federal Refund amount must be at least $1,500 to get the Advance. This amounts to a usury tax, as you have to pay a fee for the card. Anyone who is applying for a refund advance likely needs the money for emergency expenses. I myself, was trying to use it to assist a good friend who was drastically affected by the 35 day Federal Shutdown, and couldn't pay their rent. To omit a criteria that applies to any and ALL applications smacks of false advertising and purely bad business. BEWARE!

3 years ago

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Dan White Brandon, FL

I am a long term TaxSlayer customer of 14 years. I called customer support and asked if I could get a refund advance direct to my checking account and was notified that I would need to opt for the new GreenDot Card to receive it. Reluctantly after the call I filed my taxes and opted for the card so I could get the advertised refund advance 24 hours after it was accepted by the IRS. My new green card arrived in the mail and no money had been posted to it. My refund had been accepted by the IRS on the 23rd of Jan. Since it was over 72 hours after being accepted I called TaxSlayer customer support. I talked to numerous technicians and no-one could help provide a reason why. I finally got in touch with a customer service supervisor and he found that since I'm Active Duty Military my free classic TaxSlayer account didn't qualify for the advance. Unfortunately he was unable to help since the issue was at a much higher level. The biggest issue I have is that the 24 hour tax advance is advertised for classic, premium, and ultimate accounts. There isn't any information regarding active duty filing taxes being ineligible for the refund advance. Now I'm stuck with not receiving a tax refund advance but also receiving my full tax refund on a card I neccessarilly didn't want. Also the fact that this issue affects the many men and women who serve will not receive a refund advance they were expecting. Someone please fix this!

3 years ago

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Laura Washington Augusta, GA

I have been using TaxSlayer since 2007. They have a great program and it's easy to use.

7 months ago

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Rocio Diaz Tallahassee, FL

Tax Slayer has fantastic customer service. However, interface seems outdated and pricing is not competitive. Nonetheless, great service on completing taxes!

9 months ago

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Howard Gaskill Georgetown, DE

I just like their software. I use it as a volunteer tax preparer; completed over 50 returns last season.

4 years ago

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BARBARA BERGER

My experience is very positive; they provide step-by-step directions to ensure you get the best refund.

4 years ago

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TRISH COLLINS Tampa, FL

so far great company got my return accepted quickly know more when i have more information from the government but it is in there hands now.

5 years ago

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Johnny Aplle Lenoir City, TN

Wants to lead you by hand. Cannot go directly to forms to fill out information. Works in the back ground and can't see what is input until get ready to view or print form. Bad choice if you know anything about filling out tax forms.

5 years ago

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Kevin Netherton Iva, SC

Taxslayer was very helpful when I had questions about my return. The process was easy to follow and I got back more than I was expecting! Thanks!

6 years ago

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Melanie Miller West Jordan, UT

We have used TaxSlayer for our children’s taxes. It was free and very easy to use. Save their information from year to year.

1 year ago

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Mhorne182 Pleasant Grove, UT

TaxSlayer is a good product that I would recommend. It does the job and they offer a military discount. I liked this product more than other more widely known software.

2 years ago

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mgillings

I use TaxSlayer every year! I like that they have all my information updated and ready to go. Makes filing taxes a piece of cake!

3 years ago

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Jon Scoresby Saratoga Springs, UT

Tax slayer was one of the first online tax services I used. I think they were great at the time but the other companies provide a little more love and care.

2 years ago

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taismine joseph Tallahassee, FL

Fast and convenient especially for amateurs. Highly recommend.

9 months ago

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Bob LeVine Fountain Hills, AZ

Very easy to use and file tax information and a good value for the money they charge.

1 year ago

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Roman Christiansen Pleasant Grove, UT

TaxSlayer.com really helped me prep for tax season and when it arrived I felt totally prepared!

2 years ago